Linking inventory efficiency,productivity and responsiveness to retail firm outperformance: empirical insights from US retailing segments

This paper establishes an empirical model linking a retail firm’s inventory management effectiveness to superior competitive operational performance for specific product-line retail segments. Using 16?years of US retail firm financial data from the COMPUSTAT Fundamentals database across 12 distinct competitive retailing segments, we develop and test a time-series model that links several inventory management execution measures to the competitive operational outperformance of retail firms. The analysis presented provides strong evidence that measures of inventory management performance are not ‘one size fits all’ for the retail industry, and helps to explain why extant research has had difficulty linking inventory control policy effectiveness to operational performance advantages in retailing. We discuss the implications of these empirical findings on the study of inventory policy execution, and offer some guidance for further research.     

A Multi‐Supplier Sourcing Problem with a Preference Ordering of Suppliers

We study a sourcing problem faced by a firm that seeks to procure a product or a component from a pool of alternative suppliers. The firm has a preference ordering of the suppliers based on factors such as their past performance, quality, service, geographical location, and financial strength, which are commonly included in a supplier scorecard system. Thus, the firm first uses available inventory from supplier 1, if any, then supplier 2, if any, and so on. The suppliers differ in costs and prices. The buyer firm seeks to determine which suppliers to purchase from and in what quantities to maximize its total expected profit subject to the preference ordering constraint. We present the optimal solution to this problem, and show that it has a portfolio structure. It consists of a sub‐set of suppliers that are ordered by their underage and overage costs. This portfolio achieves a substantial profit gain compared to sourcing from a unique supplier. We present an efficient algorithm to compute the optimal solution. Our model applies to component sourcing problems in manufacturing, merchandizing problems in retailing, and capacity reservation problems in services.     

Do Shareholders Really Prefer Their Executives to Maximize the Equity Value? A Newsvendor Case*

In this article, we study how the operational decisions of a firm manager depend on her own incentives, the capital structure, and financial decisions in the context of the newsvendor framework. We establish a relationship between the firm’s cost of raising funds and the riskiness of the inventory decisions of the manager. We consider four types of managers, namely, profit, equity, firm value, and profit‐equity maximizers, and initially assume that they may raise funds to increase the inventory level only by issuing debt. We show that the shareholders are indifferent between the different types of managers when the coefficient of variation (CV) of demand is low. However, this is not the case when the CV of demand is high. Based on the demand and the firm’s specific characteristics such as profitability, leverage, and bankruptcy costs, the shareholders might be better off with the manager whose compensation package is tied to the firm value as opposed to the equity value. We, then, extend our model by allowing the manager to raise the required funds by issuing both debt and equity. For this case we focus on the equity and firm value maximizer managers and show that our earlier results (for the debt only case) still hold subject to the cost of issuing equity. However the benefit of the firm value maximizer manager over the equity maximizer manager for shareholders is considerably less in this case compared to the case where the manager can only issue debt. The Board of Directors can take these factors into consideration when establishing/modifying the right incentive package for the managers. We also incorporate the notion of the asymmetric information to capture its impact on the board of directors’ decision about the managers’ incentive package.     

Stockout Recovery under Consignment: The Role of Inventory Ownership in Supply Chains

We examine how a supply chain firm may implement an incentive contract under inventory consignment to recover stockouts and to retain customers. Inventory consignment allows an upstream firm (e.g., a manufacturer) to own and control inventory at a downstream firm (e.g., a retailer), representing a structural change in supply chain governance. Motivated by cases in pet toy and electronics component industries, we formulate principal–agent models based on the newsvendor framework to capture the strategic interactions in a supply chain. We find that consignment can be effective in reducing stockouts because the ownership and control of the product by the manufacturer allows better prevention of stockouts, which complements stockout recovery and leads to fewer stockouts. However, the lower level of stockout under consignment does not necessarily translate into profitability—when the manufacturer is highly opportunistic, that is, readily exploring outside opportunities for its product, consignment may lead to lower profitability for both the manufacturer and the supply chain. On the other hand, consignment will improve profitability for the manufacturer and the supply chain, if both the manufacturer opportunism and the retailer opportunism are moderate.      

An empirical study of the relationship between a self-service technology investment and firm financial performance

More and more enterprises are taking advantage of self-service technologies (SSTs) in their customer-related operating activities, especially service firms. Although research on SSTs is prevalent, few studies have examined the impact of SSTs on firm financial performance. Given the growing importance of SSTs in the service industries in general and in the banking industry in particular, we therefore empirically examined the impacts of ATMs, one of the most widely accepted SSTs, on bank financial performance. Contrary to the existing literature, our results show ATMs have a positive relationship with profitability. However, we find no association between ATMs and growth performance.     

Measuring the leanness of manufacturing systems—A case study of Ford Motor Company and General Motors

In spite of the vast research published on lean manufacturing systems in several disciplines in the last decade, the concept remains underdeveloped for two reasons. First, it lacks a generally accepted definition. Different authors define lean in terms of its objectives, which vary, overlap and differ in different firms. Second, no study has developed a systematic and relative measure of lean production systems. With the lack of such a measure, two companies cannot be rated objectively on their progress toward becoming lean. This paper has two goals: first, to define manufacturing leanness as a unifying concept, and, second, to develop a systematic, long-term measure of leanness. Manufacturing leanness is a strategy to incur less input to better achieve the organization’s goals through producing better output. The systematic measure of leanness has seven characteristics: relative, dynamic, long-term fuzzy logical, objective, integrative and comprehensive. The leanness measure utilizes the fuzzy-logic methodology since lean is a matter of degree. Applying the measure to compare the production leanness of Ford Motor Company and General Motors, the paper selects Honda Motor Company as the benchmarking firm. Selecting just-in-time (JIT), Kaizen, and quality controls as lean attributes, the paper uses surrogates for these attributes extracted from audited financial statements over the years 2001–2003. The results show that Ford’s system is more than 17% leaner than GM’s system vis-à-vis the benchmarked company’s system.     

MANAGING PRODUCT RETURNS FOR REMANUFACTURING

Firms are often encouraged to offer environmentally friendly products as a demonstration of corporate citizenship. However, this may prove to be an unrealistic expectation since a rational firm will only engage in profitable ventures; those that increase shareholder wealth. We develop a framework for analyzing the profitability of reuse activities and show how the management of product returns influences operational requirements. We show that the acquisition of used products may be used as the control lever for the management and profitability of reuse activities. These activities, termed product acquisition management, affect several important business decisions. First, if a firm is to pursue reuse activities, these reuse activities must be value‐creating. Second, if a firm is to compete by offering remanufactured products, then we show how product returns management influences the overall profitability of such activities via a trial and error EVA approach. Third, we show how operational issues are strongly affected by the approach used to manage product returns. There is a need for future research specifying the mathematical relationship between acquisition price and the nominal quality of the returned product.     

供应不确定条件下多周期库存博弈

本文研究供应不确定条件下多周期二人库存博弈问题,证明了均衡库存策略的存在性,并刻画了均衡策略的特征,探讨了供应不确定和产品替代率对零售商库存决策的影响。研究结果表明：在供应不确定条件下,多周期库存博弈问题存在多重Nash均衡库存策略。当需求分布函数满足特定条件时,博弈存在唯一纳什均衡解。此外,本文证明均衡订货策略是产品替代率的增函数,供应可靠性高的商家更具有优势且收益更大。数值实验说明,供应不确定会直接影响均衡订货量。商家的期望收益和均衡订货量是自己供应可靠性的增函数,是对手可靠性的减函数,是产品替代率的增函数。     

The Effect of Distribution Processes on Replenishment Lead Time and Inventory

We investigate the interrelationship of distribution center picking policies and supply chain inventory performance. In particular, we show how the picking sequence in the upstream supply chain link affects the inventory levels of items being replenished to a downstream link for a common “ship‐when‐full” trailer dispatching policy. Perturbing the picking sequence affects items’ inventory levels asymmetrically which causes the aggregate system inventory to vary. We separate the items in replenishment into those units in transit and those awaiting shipment from the upstream distribution step: we call the latter the residual replenishment. We show that the process governing aggregate residual replenishment is Markov and has a stationary distribution that is discrete uniform. Computing the item‐level residual distribution is intractable and so we develop analytical models from which we derive hypotheses for the effectiveness of stable vs. random picking sequences, how item residual replenishment varies with stable picking sequences, and how the aggregate inventory level changes with picking sequence. These suggest a heuristic sequencing algorithm for minimizing inventory, which performs well in simulation tests over a large testbed of parameter sets.     

Inventory Rationing for Multiple Class Demand under Continuous Review

We consider how a firm should ration inventory to multiple classes in a stochastic demand environment with partial, class‐dependent backlogging where the firm incurs a fixed setup cost when ordering from its supplier. We present an infinite‐horizon, average cost criterion Markov decision problem formulation for the case with zero lead times. We provide an algorithm that determines the optimal rationing policy, and show how to find the optimal base‐stock reorder policy. Numerical studies indicate that the optimal policy is similar to that given by the equivalent deterministic problem and relies on tracking both the current inventory and the rate that backorder costs are accumulating. Our study of the case of non‐zero lead time shows that a heuristic combining the optimal, zero lead time policy with an allocation policy based on a single‐period profit management problem is effective.     

Improving spare parts inventory control at a repair shop

We study spare parts inventory control for an aircraft component repair shop. Inspection of a defective component reveals which spare parts are needed to repair it, and in what quantity. Spare part shortages delay repairs, while aircraft operators demand short component repair times. Current spare parts inventory optimization methods cannot guarantee the performance on the component level, which is desired by the operators. To address this shortfall, our model incorporates operator requirements as time-window fill rate requirements for the repair turnaround times for each component type. In alignment with typical repair shop policies, spare parts are allocated on a first come first served basis to repairs, and their inventory is controlled using (s, S) policies. Our solution approach applies column generation in an integer programming formulation. A novel method is developed to solve the related pricing problem. Paired with efficient rounding procedures, the approach solves real-life instances of the problem, consisting of thousands of spare parts and components, in minutes.A case study at a repair shop reveals how data may be obtained in order to implement the approach as an automated method for decision support. We show that the implementation ensures that inventory decisions are aligned with performance targets.     

Contracting Under Vendor Managed Inventory Systems Using Holding Cost Subsidies

Vendor managed inventory systems are becoming increasingly popular. An important issue in implementing a vendor managed inventory scheme is the contracting terms that dictate the ownership of the inventory and the responsibility of inventory replenishment decisions. Thus the performance of a vendor managed system crucially depends on these terms and on how inventory‐related costs are shared in a supply chain. We consider a system where a manufacturer supplies a single product to a retailer who faces random demand in a competitive market. The retailer incurs a fixed cost per order, inventory holding cost, and a penalty cost for a stockout (unsatisfied demand is back‐ordered). Further, the manufacturer incurs a penalty cost when there is a stockout at the retailer and a fixed replenishment cost. We assume that the players are rational and act noncooperatively. We compare the performance of retailer managed inventory systems, where the retailer places orders and makes replenishment decisions, with vendor managed inventory systems, wherein the vendor or manufacturer makes inventory and replenishment decisions. Specifically, in the vendor managed inventory system, we propose and evaluate holding cost subsidy‐type contracts on inventories offered by the retailer to improve system performance. We evaluate this contract in the context of three widely used inventory systems—deterministic economic order quantity, continuous review (Q, r) policies, and periodic review policies—and show when such contracts may improve channel performance.     

Exploring Framing Effects in Inventory Control Decisions: Violations of Procedure Invariance

Recent research on decision framing has shown that (i) there are multiple types of framing effects and (ii) the context of the decision can influence framing effects. This research examines decision framing effects in inventory control contexts by questioning the assumption of procedure invariance, that preference should not be impacted by how options are presented to a supply chain manager making an inventory control decision. Study 1 uses three single‐shot decision experiments to establish that all three types of framing effects identified by Levin et al. ( 1998 ) apply in basic inventory control contexts. Results were consistent with theory in all three cases. Given this evidence that framing effects have potential to impact inventory control decisions, two laboratory experiments in Study 2 utilize multi‐period decision tasks to demonstrate that framing effects can impact performance in a dynamic inventory decision setting similar to practice. One of the experiments in Study 2 was conducted with student subjects, while the other with inventory managers from a large retail firm. Results from both experiments provide evidence that even when initial framing effects on order quantities fade, there can be longer term effects on inventory levels and performance. Furthermore, these effects are robust to education and professional experience. The findings suggest that although a manager might select appropriate inventory control metrics, prudence must be exercised in the presentation of these metrics, and that mere presentation can be used to alleviate known human biases in inventory control decisions.     

Digitalization in the financial industry: A contingency approach of entrepreneurial orientation and strategic vision on digitalization

Technology is rapidly changing the financial industry. Banks, in particular, are faced with a shift from traditional, interpersonal forms of service to digital financial services. These digital technologies are more and more becoming today’s standard in the banking sector, they challenge traditional business models, and they provide opportunities for banks to capitalize on. Building on the concept of entrepreneurial orientation (EO), this study of banks in Germany, Switzerland, and Liechtenstein aims at developing insights that explain how banks can use the tactics and strategies associated with EO to achieve superior performance in the digitalization age. The results from a survey in 102 banks show that: 1) banks that display high levels of EO report a higher level of performance, and 2) the relationship between a banks’ strategic vision on digitalization, and performance is moderated by EO. These results indicate that the sheer level of the digitalization of a bank does not affect profitability. Instead, in this time of technological change banks should develop a clear vision on digitalization that is characterized by innovation, being ahead of the competition, and a willingness to take risks.     

The Value of Information for Managing Retail Inventory Remotely

An important difference between both manufacturing and wholesaling vs. retail is the information available concerning inventory. Typically, far less information characterizes retail. Here, an extreme environment of information shortfall is examined. The environment is technically termed “unattended points of sale,” but colloquially called vending machines. Once inventory is loaded into a machine, information on demand and inventory level is not observed until the scheduled reloading date. Technological advances and business process changes have drawn attention to the value of information (VOI) in retail inventory in many venues. Moreover, technology is now available that allows unattended points of sale to report inventory information. Capturing the value of this information requires changes in current business practice. We demonstrate the value of capturing information analytically in an environment with restrictive demand assumptions. Experiments in an environment with realistic demand assumptions and parameter values show that the VOI depends greatly on operating characteristics and can range from negligible effects to increasing profitability 30% or more in actual practice.     

Coordination in a Single‐Supplier,Multi‐Retailer Distribution System: Supplier‐Facilitated Transshipments

We consider supplier‐facilitated transshipments for achieving supply chain coordination in a single supplier, multi‐retailer distribution system with non‐cooperative retailers. The previous transshipment literature has focused on coordination through retailer‐negotiated transshipments and thus does not consider the supplier's decision‐making. In contrast, in this study, we assume the supplier is an active participant in the system and we seek to understand how the supplier can facilitate the implementation of coordinating transshipments. We study a two‐period model with wholesale orders at the start of the first period and preventive transshipments performed at the start of the second period. Inspired by a supplier‐facilitated transshipment scheme observed in practice, we assume the supplier implements transshipments through a bi‐directional adjustment contract. Under this contract, each retailer can either buy additional inventory from, or sell back excess inventory to, the supplier. We show that coordination can be achieved through carefully designed contracts with state‐dependent adjustment prices and a wholesale price menu. We demonstrate that the supplier's role in facilitating coordinating transshipments is critical. In addition, we use our understanding of the coordinating contract form to derive some simpler and easier‐to‐implement heuristic contracts. We use a numerical study to demonstrate the value, to the supplier, of using the coordinating adjustment and wholesale prices, and to evaluate the heuristics’ performance.     

Does a Supplier's Operational Competence Translate into Financial Performance? An Empirical Analysis of Supplier–Customer Relationships

We conduct an empirical investigation of how a supplier's operational competence, as reflected by outcomes in the areas of quality, cost, delivery, flexibility, and new product development, translates into financial gains from a key customer. In contrast to previous research directed at the firm level, this study focuses on the supplier–customer relationship level. Using survey data from 158 suppliers in the manufacturing industry, we perform structural equation modeling to map out the paths from operational competence to financial performance—via dependencies and cooperative behaviors between suppliers and their customers. This study is the first scholarly attempt to examine the link between suppliers’ operational competencies and financial performance in interorganizational relationships. It is also an early investigation into operational competence as a source of bi‐lateral dependence. Our findings show that the supplier's operational competences increase its customer's dependence by enhancing the value of its products/services. However, the resulting increase in the supplier's power is not leveraged to shape relationship behaviors or capture value from its customer. In contrast, the customer's existing power as a major buyer plays an important role in shaping cooperative behaviors and affecting the supplier's financial performance from the customer relationship.     

MEASURING AND COMPARING VOLUME FLEXIBILITY IN THE CAPITAL GOODS INDUSTRY

This paper presents a theoretical framework for measuring volume flexibility and relating these measures to firm performance. We develop four metrics using the principle that a volume flexible firm can handle similar levels of uncertainty (as measured by sales variability) with smaller fluctuations in inputs (as measured by variability in cost of goods sold and variability in inventory levels). Then, using 20 years of Compustat data on 550 firms in the capital goods industry, we find that on three of four process‐based measures, small firms are more volume flexible. However, when we incorporate financial performance into our fourth metric, we find that large firms are more volume flexible. We conclude that, to be volume flexible is one thing, but to benefit from this flexibility, firms need to focus on the cost of being flexible.