Offshoring practices of Danish and Swedish SMEs: effects on operations configuration

This paper examines how small and medium enterprises (SMEs) configure their operations on the global scale and how this affects their home bases in terms of operations requirements and priorities. In order to relate SMEs’ offshoring initiatives with their operations configuration attributes, we draw on the operations networks literature and survey responses from 675 Danish and 410 Swedish companies. On the basis of the survey results, we find that although the SMEs are less experienced and less advanced in their offshoring ventures than large companies, they are building dispersed operations networks. Although still in their infancy, these networks are, as expected, creating new demands for their home bases in terms of demands for formalisation of work processes, systems development and managerial capability related to orchestrating operations across national borders, but more fundamentally, it also challenges the strategic foundations of the home base. Based on these observations, we discuss future global operations management challenges, practices and priorities of SMEs.     

Re-positioning the supplier: an SME perspective

As manufactured products become more complex, their design and manufacturing demands more and more resource which is being increasingly shared between the supply/value chain members. Competition is being typified less by firm versus firm and more by supply chain versus supply chain. The final assemblers are simplifying their supply chain to reduce logistics complexity and provide best value to the final customer. To suppliers, particularly SMEs, this gives rise to both opportunities for increasing 'added value', as well as threats of being dropped from rationalized supplier bases. Historically, SMEs have been sandwiched between large customers and suppliers and have always reacted to their superior bargaining power. Now, if the SMEs want to survive and grow, they have to adopt a more proactive stance to re-position themselves in response to these supply chain trends. In this paper, we present a technique for re-positioning the supplier in terms of'physical value added' and competency/practice-based 'differentiation'. We use the proposed approach to see how one supplier has successfully changed his business and another has developed plans to change, in line with the trends in their industry structure.     

Electronic markets in support of procurement processes along the automotive supply chain

Since the introduction of the internet, firms have continued to seek ways to use these public networks to gain competitive advantage. The procurement function is beginning to take on greater strategic importance as these networks started providing firms wider opportunities such as choices of suppliers. This aims not only to reduce procurement costs, but also to build stronger relationships with suppliers to improve quality and flexibility in meeting customer demand. This type of linkage of firms with their suppliers when the product manufactured is complex and supply-chain is heavily tiered, such as the case of the automobile industry, creates challenges to any electronic market or exchange that is aiming to support such a system. Based on discussions with some key individuals in an automotive supply chain and an in-depth analysis of a supply-chain segment, this paper explores the role electronic markets may have to play, if they are to support the procurement processes of various agents along the supply chain.     

供应结构与供应商的选择

企业间的供应链及其管理问题的研究进展迅速,但企业间如何建立或形成供应链的问题研究甚少,原因是供应链的建立是一个动态的过程,常常比其管理还要复杂。依据人们在购买活动中的心理情感和质量信誉等方面的特征,通过建立描述企业供应关系结构的数学模型,为供应商的选择决策提供支持。     

复杂供应链网络视域下关系资本对供应链融资作用机制研究--有调节的多重中介效应模型构建与检验

从复杂供应链网络的视角出发,以供应链网络内各节点中小企业为研究对象,依照"资源-结构-行为-绩效"的思路,揭示供应链网络内中小企业积累的关系资本对提升其供应链融资获取频率的作用机制,并通过构建多群组SEM模型,验证供应链复杂性的潜在调节效应。结果显示:(1)中小企业积累的关系资本对供应链融资频率的提升有显著的促进作用;(2)对比"关系资本-供应链设计-供应链融资"与"关系资本-供应链整合-供应链融资"的拟合结果发现,两个特定变量的中介效应具有显著差异,且以供应链设计、整合为连续中介变量的多重链式中介效应模型成立;(3)供应链复杂性显著调节中小企业关系资本对供应链融资的转化机制链条,供应链复杂性越高,节点中小企业获取供应链融资更依赖"关系资本-供应链设计-供应链整合-供应链融资"的多重链式传导机制传导。这意味着,在复杂供应链网络当中,中小企业一方面需要提升自身关系资本积累,另一方面更要加强其在网络当中的位置优化,提升供应链整合水平,为获取更多供应链融资打下坚实基础。     

Building resilience in SMEs of perishable product supply chains: enablers,barriers and risks

SMEs of perishable product supply chains (PPSCs) are critical to sustaining fresh food supply and global economy. However, they face immense challenges given the nature of their operations. Surprisingly, the literature lacks research on the distinct intra- and inter-organisational factors intertwined to build resilience in these firms. From the semi-structured interviews conducted with 30 managers of a PPSC in Australia, we developed a holistic framework to build resilience in SMEs of PPSCs. The findings offer novel insights into research and practice including an optimal portfolio of enablers, barriers and risks towards building resilience. The analysis reveals that most risks stem from the factors that are internal to the supply chain, thus necessitating a strong supply chain collaboration. The level of resilience, barriers and risks varies considerably within SMEs depending on their size (small vs. medium) and location of nodes in the supply chain. Interestingly, the SMEs with consortium support demonstrate better resilience and performance.     

A resource-based view on SMEs regarding the transition to more sophisticated stages of industry 4.0

The integration of small and medium-sized enterprises (SMEs) within the concept Industry 4.0 represents one of its main challenges, as they play a vital part in industrial value chains that shall be digitized from suppliers to the end customer. However, what the implementation stages for Industry 4.0 in SMEs should be as well as the respective resources for achieving the next stage are scarcely understood. In response, this paper proposes a framework using a resource-based review for Industry 4.0 implementation according to the stage of development in SMEs, created between researchers, policy makers, and 354 manufacturing SMEs in the province of Gipuzkoa (Basque Country, Spain). The paper applies a mixed-method approach, combining qualitative (interviews) and quantitative elements (survey data). The results are used to develop a model with four stages of SMEs that are characterized by having distinct preconditions and conditions for Industry 4.0. Thereupon, the required measures to achieve the next stage of Industry 4.0 implementation are derived. This highlights Industry 4.0 for SMEs as a process with different stages toward achieving sustainable competitive advantage and offering insight into how the different resources operate. The high importance and advanced position regarding industrial value creation and SMEs in Gipuzkoa allows to generalize and transfer the findings to other European regions.     

Integrating sustainable supply chain practices with operational performance: an exploratory study of Chinese SMEs

Abstract

With growing regulatory and market pressure to implement green practices, SMEs are facing enormous challenges to simultaneously improve operational and green performances of their supply chains. The paper aims to understand the green practices adopted by Chinese SMEs in the packaging sector in order to assess the impact of these practices in improving the operational performance. Case study-based research methodology is adopted and semi-structured interviews are conducted to collect data from seven SMEs in this study. Both in-case and cross-case analyses are performed to understand the green practices being adopted with the focus on improving the operational performance. The findings of this study indicate that although most SMEs understand the importance of green practices, they have limited knowledge to integrate these practices to improve operational performance. Integration and alignment of green activities with the operational improvement measures are identified as critical factors to develop an efficient green supply chain.     

A guide for supply chain integration in SMEs

Supply chain integration (SCI) is a competitive business approach for enterprises that has not been implemented as widely as expected in small and medium-sized enterprises (SMEs). One of the factors explaining this low level of application is the lack of methodologies to develop SCI that fit the characteristics of this type of enterprise. In this article, we present a methodology that enables SMEs to achieve correct SCI in a manner that is simple, straightforward and oriented towards their particular characteristics. Thus, SMEs will be able to align and coordinate the aims, resources, decisions, methods, business processes and employees involved in the supply chain. The methodology addresses the problem of SMEs SCI and it was produced by applying the case study research method to 30 industrial SMEs. The methodology is organised in phases and the activities to be performed, the techniques and supporting tools to be used, as well as the expected outcomes are all described for each phase. With this methodology, it becomes possible to overcome the main barriers that prevent SMEs from achieving a correct integration of their supply chains. In addition to the methodology, this article also outlines the significant benefits observed in the 30 enterprises as a result of its application.     

Supply‐Chain Research Opportunities with the Poor as Suppliers or Distributors in Developing Countries

Many social enterprises and some companies have developed supply chains with the poor as suppliers or distributors to alleviate poverty and to create revenues for themselves. Such supply chains have created new research opportunities because they raise issues fundamentally different from those examined in the existing operations management literature. We report this phenomenon of supply chains with the poor as suppliers or distributors in developing countries and identify operations management (OM) research opportunities. We also provide some stylized models to serve as potential seeds for modeling‐based research in this area.     

Global Multisourcing Strategy: The Emergence of a Supplier Portfolio in Services Offshoring

In today's global services outsourcing arena, increasing numbers of companies adopt “multisourcing,” that is, they select and combine information technology (IT) and business services from multiple providers. The literature on IT outsourcing and supply chain management has identified critical tradeoffs involved in increasing the number of suppliers and has strongly recommended focusing on a handful of strategic partners to balance these tradeoffs. Committing to a few strategic partners, however, may prevent a firm from discovering new suppliers, or even supply regions. Such missed opportunities may be particularly limiting in the context of offshoring professional services, which has exhibited rapid changes in supplier markets in the last decade. Thus, firms may want to engage in a more intensive multisourcing in services. If they do so, their success will depend on a global sourcing process that effectively addresses the critical tradeoffs involved. To explore how a global sourcing process can support multisourcing, we conducted a qualitative longitudinal case study of a large financial services institution that developed a varied global supply base to obtain offshore professional services. Our analysis results in a theory that emphasizes (i) advantages of a multiple provider strategy in rapidly changing global supply markets; (ii) the critical role of middle managers in enabling continuous innovation in the supplier structure; and (iii) the importance of the global sourcing process combining top–down and bottom–up decision making in multisourcing.     

A multiple buyer – supplier relationship in the context of SMEs’ digital supply chain management*

Abstract

By underlining the relevance of the use of ICTs, knowledge sharing and electronic markets for SMEs, it emerges the need for stimulating a debate on digitisation process of supply chain management (SCM). Electronic infrastructure in the service sector are reducing each kind of cost and improving multiply buyer–supplier relationships, facilitating negotiations and transactions. However, since the coordination costs are still high, the use of ICTs is limited. This phenomenon thus attracts the interests of scholars and practitioners. Although it still needs to further investigate. Especially, the optimal use of ICTs within SMEs’ SCM have not been studied yet. Therefore, by leveraging on four proxies: ICTs specialised human resources, knowledge sharing activities, buyer–supplier relationships, adoption of electronic markets this optimal was analysed via structural equation modelling based on a sample of 1254 SMEs operating in the service sector in Italy.     

Supply Chain Management: Relationships, Chains and Networks

The term supply chain management is used to represent a variety of different meanings, some related to management processes, others to structural organization of businesses. This paper identifies and discusses various definitions of supply chain management, summarizes the associated bodies of knowledge and connects them using a systems approach. Systems levels of supply chain management are identified as the internal supply chain, the dyadic relationship, the external supply chain and the inter-business network.
Empirical research on behavioural aspects of relationships, chains and networks in the European automotive aftermarket is discussed, identifying gaps in perceptions of requirements and performance held by customers and suppliers in the areas of quality, delivery, service, range and price. A combination of qualitative and quantitative analysis demonstrates substantial differences between approaches to supply chain management, though performance in relationships, chains and networks in the territories examined does not differ significantly.
Customer dissatisfaction in relationships is shown to increase upstream in the supply chains examined, extending the applicability of the industrial dynamics 'Forrester effect' to softer, behavioural aspects of performance. Conclusions are drawn supporting the suggestions of operations strategists that position in the supply chain is an important strategic variable which, to date, have not been comprehensively proven empirically.     

Supply chain agility as an acclimatisation process to environmental uncertainty and organisational vulnerabilities: insights from British SMEs

Abstract

Even though supply chain agility (SCA) has been considered an essential concept in supply chain management (SCM) research, the way it is experienced and manifested, especially by small and medium-sized enterprises (SMEs), has received much less attention. Our purpose is to focus on SME organisational vulnerabilities in the context of increased environmental uncertainty, and explore how SCA is developed and applied by SMEs amid their vulnerabilities. By relying on insights from comparative case studies of three British SMEs, we examine SME SCA as an acclimatisation process and delve into SMEs’ experiences of facing environmental uncertainty while developing and applying SCA. Our findings highlight that organisational attitudes underlie how SMEs perceive environmental uncertainty, tackle organisational vulnerabilities and develop SCA as an acclimatisation process. Our findings also reveal that resource constraints, supply chain relationships, interorganisational power dynamics, and access to information play important roles in developing SCA.     

基于采购商投资的双源采购与供应商定价决策

随着供应链的全球化发展,供应链成员企业的合作越来越紧密。许多采购商通过直接对供应商投资提高供应的可靠性或降低采购成本。本文研究双供应商-单采购商的两级供应链中采购商投资、供应商定价以及采购商采购决策。在此供应链中,供应商和采购商之间存在先后决策的Stackelberg博弈,供应商之间存在同时决策的贝特兰德博弈。本文考虑异质供应商,即供应成本与稳定性存在差异,接受采购商投资后两者的改进效应也不同,建立了采购商投资、供应商定价、采购商采购三阶段博弈模型,基于凸优化理论和博弈分析方法对问题进行分析,并应用邻域搜索的自适应差分计划算法对问题进行求解。研究了供应链成员企业的最优均衡决策,分析供应成本、供应稳定性以及投资改进效应对最优均衡决策的影响。     

Enabling SMEs to take full advantage of e-business

Electronic business is rapidly changing the relationships between supply chain partners. This paper looks at what is needed to allow SMEs to participate fully in supply chain integration. First, current trends in supply chain integration, electronic commerce, and Internet support are examined. Next, the goals and results of a study are presented which addressed SME needs in fast moving consumer goods supply chains. These concepts are then integrated to determine a way forward for SMEs to participate in e-business. It is found that current Virtual Markets (web-sites or on-line communities that facilitate finding a buyer or seller and track orders) address some customer - supplier relationships but need many enhancements before they can support fully integrated supply chains.     

With or Without Forecast Sharing: Competition and Credibility under Information Asymmetry

Forecast sharing among trading partners lies at the heart of many collaborative and contractual supply chain management efforts. Even though it has been praised in both academic and practitioner circles for its critical role in increasing demand visibility, some concerns remain: The first one is related to the credibility of forecast sharing, and the second is the fear that it may turn into a competitive disadvantage and induce suppliers to increase their price offerings. In this study, we explore the validity of these concerns under a supply chain with a competitive upstream structure, focusing specifically on (i) when and how a credible forecast sharing can be sustainable, and (ii) how it impacts on the intensity of price competition. To address these issues, we develop a supply chain model with a buyer facing a demand risk and two heterogeneous suppliers competing for order allocation from the buyer. The extent of demand is known only to the buyer. The buyer submits a buying request to the suppliers via a commonly used procurement mechanism called request for quotation (RFQ). We consider two variants of RFQ. In the first type, the buyer simply shares the estimated order quantity with no further specifications. In the second one, in addition to this, the buyer also specifies minimum and/or maximum order quantities. We fully characterize equilibrium decisions and profits associated with them under symmetric and asymmetric information scenarios. Our main findings are that the buyer can use a RFQ with quantity restrictions as a credible signal for forecast sharing as long as the degree of demand information asymmetry is not too high, and that, contrary to above concerns, the equilibrium prices that emerge between competing suppliers under asymmetric information may indeed increase if the buyer cannot share forecast information credibly with its upstream partners.     

Managing Imbalanced Supply Chain Relationships for Sustainability: A Power Perspective

This study adopts a power perspective to investigate sustainable supply chain relationships and specifically uses resource‐dependence theory (RDT) to critically analyze buyer–supplier–supplier relationships. Empirical evidence is provided, extending the RDT model in this context. The concept of power relationships is explored through a qualitative study of a multinational company and agricultural growers in the UK food industry that work together to implement sustainable practices. We look at multiple triadic relationships involving a large buyer and its small suppliers to investigate how relative power affects the implementation of sustainable supply‐management practices. The study highlights that power as dependence is relevant to understanding compliance in sustainable supply chains and to identifying appropriate relationship‐management strategies to build more sustainable supply chains. We show the influences of power on how players manage their relationships and how it affects organizational responses to the implementation of sustainability initiatives. Power notably influences the sharing of sustainability‐related risks and value between supply chain partners. From a managerial perspective, the study contributes to developing a better understanding of how power can become an effective way to achieve sustainability goals. This article offers insights into the way in which a large organization works with small and medium size enterprises to implement sustainable practices and shows how power management—that is, the way in which power is used—can support or hinder effective cooperation around sustainability in the supply chain.     

Intensity of Interaction in Supply of Business Advice and Client Impact: A Comparison of Consultancy,Business Associations and Government Support Initiatives for SMEs

This paper assesses the supply of business advice using new empirical evidence from a large-scale survey of SMEs. The chief focus of the paper is on a comparison of suppliers that operate in different environments of regulation, contract and reputation. The paper argues that interaction intensity varies with the level of information asymmetry of these different environments, between different types of service supplier and their clients. Interaction intensity between suppliers also varies as a result of the level of trust they enjoy: for example, the low trust enjoyed by consultants appears to encourage higher intensity of interaction which improves the tailoring of the service to the client's needs and enhances impact. The paper assesses interaction intensity using the existence of site visits and/or a written brief/contract as indicators. Although these measures have limitations, the paper demonstrates clear and significant differences between suppliers in terms of interaction intensity, use of contracts and impact in three broad categories: private-sector consultancy (low trust, high intensity, high impact), business associations (high trust, low intensity, moderate impact) and government support agencies (moderate trust, moderate to high intensity, moderate or low impact). Multivariate estimation methods demonstrate that significant differences in interaction intensity, use of contracts and impact by client type are much less important than differences in supplier type. This indicates that suppliers generally develop more into niche service fields or groups of services rather than niches related to types of firm.     

Cooperation in the Face of Conflict: Effects of Top Managers’ Trust Beliefs in their Firms’ Major Suppliers

As with any relationships, those between buying firms and their major suppliers are likely to experience situations of conflict. When facing such situations, top managers tend to approach conflict either cooperatively or competitively. However, when and why top managers tend towards cooperation or competition is far from clear. This study proposes a novel link between the theory of cooperation and competition and the discounting principle of attribution theory to argue that it is top managers’ trust beliefs in their firms’ major suppliers that influences their intended approach to conflict. Using survey data from 140 C‐level managers and business owners, the authors develop and test a model that differentiates between two attributional dimensions of trust (competence and goodwill) and the specific relational conditions that influence how these attributions operate. The results indicate that top managers’ trust in their suppliers’ competence and goodwill is, in fact, decisive in determining how they intend to approach conflict. Further, the authors demonstrate that a top manager's trust belief in the supplier's goodwill is of particular relevance in driving the top manager to cooperate in the face of conflict. However, this link seems to be contingent on the specific conditions of the buyer–supplier relationship in question.