Expanding the HRD Role: Improving employee well-being and organizational performance

Abstract

An important opportunity for the HRD profession lies in assessing and reshaping the psychosocial work environment to create a healthy, mentally focused workforce that provides their organization with a competitive advantage. We explain why HRD professionals should be concerned with employee well-being, offer suggestions for assessing the work environment through a stress audit and discuss four key work factors that affect well-being: job control, role overload, social support and supervisor behaviour. By expanding their role to these concerns, HRD professionals can improve quality of life and contribute to organizational effectiveness. If they do, the result should be healthier employees, healthier organizations and a greater recognition of HRD's potential for transforming organizations.     

Business patterns within telecommunications

The global telecommunications changed from a number of co-operating national monopolies offering a restricted range of services to a competitive, growing market with players of many types and sizes, offering a large range of services. How can vertically integrated incumbents align themselves and their systems to best compete in this environment? Business patterns and enterprise modelling offer a tool to model a large organization as a number of smaller enterprises that can compete with and co-operate with smaller specialist players in the market. In order to identify enterprises, this paper proposes that there are only a limited number of types of enterprise (manufacturer, service supplier, reseller, that these enterprise types can only interact in a limited number of ways (component supply, aggregation supply, resell supply, trading, end-supply and commission). With the use of examples, this paper illustrates these types of enterprise and enterprise relationships, and how they can be combined to build both internal and external supply chains, and discusses some of the conclusions that can be drawn from this analysis.     

Business drivers not sector membership determine the most effective production planning and control; a novel approach to a perennial problem

This paper outlines research aimed at developing novel planning and scheduling reference models for industrial sectors where the MRPII paradigm is not appropriate. It outlines the process mapping approach adopted, the data capture method developed for the case study companies, the use of ARIS (Scheer's) enterprise modelling tool, and the first stages in the production of sector reference models.     

Enterprise systems and performance of future city logistics

Abstract

Future cities are driven by the developments in Information and Communication Technology to support the triple bottom line requirements of sustainability. Logistics will play a critical role in future cities due to the increasingly micro-dynamic nature of socio-economics of these cities and globalised production and consumption patterns. Enterprise systems (ES), the founding applications to automate and integrate different business processes, will be the key enablers for providing the necessary support required by the future city logistics. However, the implementation of ES and realisation of proposed benefits within the estimated time frame is challenging due to the huge resource requirements in terms of manpower, budget and time. This study takes the antecedent (critical success factors) approach for the implementation process to establish a success predictive model for the realisation of ES benefits. The partial least square regression has been used to test the model. Moreover, this study explores the impact of ES benefits on the logistics performance indicators to explore the synergies between them. This is fundamentally important because future city logistics will rely heavily on appropriately designed and implemented (enterprise) information systems.     

Models,methods and tools for interorganizational logistics operations

Enterprise modelling is today one of the key techniques to improve the performances of an enterprise. This paper first defines enterprise modelling techniques as compared to BPR techniques. Then the latest developments in GRAI methodology are presented. Finally, examples of industrial applications are presented for three methods: GIM (GRAI Integrated Method) for re-engineering, GIMSOFT for the choice of an ERP software package and ECOGRAI for the design and implementation of performance indicator system.     

Creating and sustaining competitive advantage in collaborative systems: The what and the how

Initially this paper asks two questions: In order to create and sustain competitive advantage through collaborative systems WHAT should be managed? and HOW should it be managed? It introduces the competitive business structure and reviews some of the global trends in manufacturing and business, which leads to focus on manage processes, value propositions and extended business processes. It then goes on to develop a model of the collaborative architecture for extended enterprises and demonstrates the validity of this architecture through a case study. It concludes that, in order to create and sustain competitive advantage, collaborative systems should facilitate the management of: the collaborative architecture of the extended enterprise; the extended business processes and the value proposition for each extended enterprise through a meta level management process. It also identifies areas for further research, such as better understanding of: the exact nature and interaction of multiple strategies within an enterprise; how to manage people/teams working along extended business processes; and the nature and prerequisites of the manage processes     

Planning vs strategy—which will win?

The author describes some of the changes that are taking place in strategic planning at General Electric—a company which is trying to be the most competitive enterprise in the world. He explains why these changes are necessary, the problems of implementation and how they are working out.     

Learner Engagement: A New Perspective for Enhancing Our Understanding of Learner Motivation and Workplace Learning

Abstract

Organizations invest millions of dollars in workplace learning programs to develop human capital for competitive advantage. The effectiveness of workplace learning programs is directly linked to learner motivation. However, we contend that our current understanding of learner motivation and workplace learning is limited by the tendency to conduct research based on the traditional instructional system design model and the limited adoption of organizational behavior theories to guide such research. We propose that studying workforce learning from a psychological engagement perspective is necessary to gain a better understanding of learner motivation and subsequent knowledge and skill acquisition. We review studies of learning methods and contextual factors that likely influence learner engagement. We propose a research agenda focusing on six directions for future research.     

Engineering change: A theoretical assessment and a case study

The competitive playground where nowadays firms struggle to survive has rapidly become unforeseeable: product life cycle has shrunk, becoming even shorter than in the past, and world-wide market is suffering for a strong customer differentiation which led to an increasingly wide product mix. In this industrial environment, the engineering change process is getting more and more attention throughout the branches of industry, as it appears as a critical process which seeps into the operations management core, thus influencing the overall firm's performances. A brief state-of-the-art in the area of engineering change is firstly presented. Then a proposal of classification and a new methodology for an effective engineering change process management are suggested. The new proposed methodology has been successfully applied to a real-life manufacturing system and the related case study is reported at the end of the paper.     

Integrated enterprise modelling: A method for the management of change

'The capability to adjust to new conditions quickly has developed into a decisive competitive advantage. You cannot waste any time if you want to be successful.' (Emeritus Professor Dr h. c. mult. Changing conditions in the market place issue new challenges to small- and medium-sized enterprises. Organization and qualification of employees have to be adjusted to the modified situation. If the only steady factor is change, the management of change is going to be the outstanding role of the leader. The successful structuring of change processes requires powerful methods and tools: to make business processes transparent and lean; to find a common 'corporate language' based upon customers benefits and shareholders value; Dr-Ing. G. Spur) to bring together process know-how in a central information base. This contribution summarizes the experiences from several projects. We will show how the synchronization of necessary reengineering measures makes corporate knowledge active, e.g. to improve the shareholders value, reduce investment costs, and shorten the duration of projects. As successful examples two medium-sized companies are described.     

GIM and logistics in the factory of the future

Abstract

In the future, the competitive strength of industry will depend on its ability to realize flexible production systems, to install intelligent EDP-systems and to link them to a goal-orientated logistic system. Currently, a lot of new strategies, concepts and approaches for production arc being promoted and discussed, often in a spirit of controversy: CIM (computer integrated manufacturing), 'production logistics’, and JIT (just-in-time production) have become familiar concepts which have one thing in common: new structures in production will be necessary. However, the overall effect of CIM is often very small in comparison to the investment for realizing this concept. The main reason is that such projects are missing a logistic orientation. A continuous flow of information and material as envisaged by the logistics principle requires not only that all automation components can be integrated on the technical level, but also that all relevant functions and sectors can be integrated organizationally.     

The industrial engineer- caught between two revolutions?

The industrial engineer is caught between the Industrial Revolution and the Information Revolution. He is confronted with choosing between pragmatic improvements in productivity and efficiency of a single operation and the opportunistic modelling and reshaping of the networked 'virtual enterprise' and 'extended enterprise' to become more competitive in a global marketplace. The different extreme of the industrial engineering timeline is depicted in Diagram 1. It implies that the two societies industrial and information might have conflicting characteristics which require careful repositioning of the industrial engineer to ensure that the benefits that can be obtained from the two societies are maximized. The development of industrial engineering is presented. An evaluation of the nature of the much publicized information revolution and its impact on society is made. The trend of industrial engineering research based on publications in four journals and the Internet is reported. From these results the similarities and differences of the two revolutions and the characteristics of the two societies are compared. The authors identify some opportunities and some threats for the industrial engineer and conclude that a combined approach is applicable and necessary. The industrial engineer cannot afford to ignore the key concepts of either of the two societies.     

Effort-reward imbalance and work-home interference: a two-wave study among European male nurses

ABSTRACT

This one-year follow-up study among 1,421 male nurses from seven European countries tested the validity of the Effort-Reward Imbalance (ERI) model in predicting prospective vital exhaustion and work-home interference. We hypothesised that effort and lack of reward would have both main and interactive effects on future outcomes. Results of structural equation modelling (SEM) showed that effort was positively related to exhaustion and work-home interference, both simultaneously and over time. Lack of reward predicted increased exhaustion at follow-up, but effort-reward imbalance did not influence the outcomes. Additionally, Time 1 exhaustion predicted increased work-home interference and exhaustion at follow-up. These results do not support the ERI model, which postulates a primacy of effort-reward imbalance over main effects. Instead, the findings are in line with dual path models of job stress and work-home interference. Multi-group SEM showed partial cross-cultural metric invariance for the ERI measure of effort, but the ERI measure of rewards showed no metric measurement invariance, indicating its meaning is qualitatively different across cultures. Nevertheless, the main conclusions were markedly similar for each national sub-sample. We discuss the theoretical and practical implications of our study.     

A closed loop automatic scheduling system (CLASS)

Abstract

CLASS is a production scheduling system, that is designed to function in either a stand-alone manner, or in conjunction with an MRP system. MRP systems innately do not have 'closed loop’ capability in the sense of being able to produce master schedules and order releases that are consistent and that respect capacity constraints. True closed loop performance requires detailed scheduling. In addition to interfacing with MRP systems, CLASS is designed to produce schedules that can be used in conventional shops or can be downloaded to automated facilities. The design goals for the system, its internal architecture, and its role in manufacturing control systems are described. The modelling and decision capabilities     

OBM Today and Tomorrow

Abstract

In this article I present the speech I gave when accepting the OBM Network's award for outstanding achievement. In that speech I characterized the field as I understood it in 1992 and directions I thought it should take in the future, including the role that JOBM should play in that future. The acceptance speech is followed by my extensive commentary and opinion concerning developments in the field of OBM up to the year 2000 and the paths along which I think it should develop and paths I think it should avoid in the future.     

Should knowledge be distorted? Managers' knowledge distortion strategies and organizational learning in different environments

Organizational learning provides a sustainable competitive advantage for an enterprise facing a highly volatile environment, and managers' knowledge sharing strategies are of vital importance to organizational learning. This study systematically evaluates the effects of managers' knowledge distortion types (i.e., misrepresentation and omission), distortion levels, and distortion preferences in a formal organizational context under various environments. Multi-agent simulation results demonstrate that a slight level of managers' knowledge misrepresentation and a high level of managers' knowledge omission are beneficial in a closed system. With increasing turnover rate, both misrepresentation and omission are detrimental. Moreover, in an open system with environmental turbulence, misrepresentation is valuable to performance, while omission is neutral. In general, misrepresentation plays a leading role in the simultaneous combination of two distortion strategies. Implications for future research and practice are discussed.     

The effect of supplier development on outsourcing performance: the mediating roles of opportunism and flexibility

Abstract

In this increasingly competitive business environment, firms utilise outsourcing as a strategic tool to leverage globally dispersed resources so that they may focus on their core competencies and improve efficiency. The more firms rely on outsourcing, the more they depend on their suppliers, and the more important it is to manage and develop suppliers in order to achieve and maximise the benefits of outsourcing. This paper explores the impact of supplier development on outsourcing performance. Structural equation modelling was used to analyse data collected from 213 manufacturing firms in China. The results indicate that supplier development has a strong direct positive impact on outsourcing performance, and that supplier development also leads to enhanced outsourcing performance through reducing outsourcing opportunism risk and improving outsourcing flexibility. In addition to making a contribution to current theories of outsourcing, our findings also provide outsourcing managers with practical understanding and insights about the role of supplier development in enhancing outsourcing performance.     

An opportunity for system dynamics in manufacturing system modelling

The computer simulation of manufacturing systems is commonly carried out using discrete event simulation (DES). Indeed, there appears to be a lack of applications of continuous simulation methods, particularly system dynamics (SD), despite evidence that this technique is suitable for industrial modelling. This paper investigates whether this is due to a decline in the general popularity of SD, or whether modelling of manufacturing systems represents a missed opportunity for SD. On this basis, the paper first gives a review of the concept of SD and fully describes the modelling technique. Following on, a survey of the published applications of SD in the 1990s is made by developing and using a structured classification approach. From this review, observations are made about the application of the SD method and opportunities for future research are suggested.     

Production and inventory control at ABB Motors and Volvo Wheel Loaders,two examples of MRP in practical use

The paper presents the main routines of production and inventory control at ABB Motors, Västerås and Volvo Wheel Loaders, Eskilstuna. The primary interest is to present how Material Requirements Planning (MRP) is used in these two companies. If the number of end items is large, the company assembles-to-order or makes-to-order then additions to pure MRP seem to be necessary. ABB Motors and Volvo Wheel Loader use: planning bills, a normal bill of materials with 'adding bills of materials', a master production schedule planning system with an available-to-promise function and a home-made 'system' for modules available-to-promise. One important measure for the both companies is the accumulative lead-time. An increase of the Master Production Schedule in a shorter time than the accumulative lead-time is avoided, because it will lead to suggestions of purchase in past time periods and therefore most probably to future material shortages.