New views and visions on product structures

Abstract

The paper deals with different viewpoints in product structuring knowledge. Special interest is paid to a new viewpoint called control structure. The necessity for such a concept is based on the penetration of product oriented manufacturing systems (factories, workshops and cells) together with the related distribution of production management decision making. Control structure is an aggregated control oriented viewpoint on the product structure hiding the details of the work operations and materials requirements at the lower levels of decision making. Thus control structures are also intended for the integration and loosely coupled co-ordination of control units. The paper also strongly advocates the application of interactive graphics in the manipulation of product structure information. A practical system developed is demonstrated as a vehicle for implementing the concepts introduced.     

Productivity gains by cellular manufacturing

This paper discusses some of the major factual results and discussions of the effects of implementation of a cellular manufacturing environment on the productivity of people, management and facilities, as was experienced in this study. It is suggested that significant improvements at very low costs are possible at managerial, and other work force levels, by introduction of appropriate production management systems. This is based on analysis of the changes in production costs and more importantly the behaviour of employees brought about by a first time implementation of cellular manufacturing in a company.     

Improving throughput for an electronic assembly line using a constraint analysis methodology

Electronic assembly operations are vital to industries such as telecommunications, computers and consumer electronics. This paper presents a constraint analysis methodology for planning and improving electronic assembly operations that draws on concepts from queueing theory, simulation and production planning. The proposed methodology identifies the operational bottleneck and predicts the utilization, throughput and lead time of the assembly line. It also quantifies the relationship between yields and utilization for the assembly operations. A case study is presented that applies the methodology at an Ericsson, Inc., telecommunications equipment assembly facility. The constraint analysis methodology provided valuable decision support as the managers of Ericsson evaluated the costs and benefits of additional production capacity. Although the focus of this paper is electronic assembly operations, the methodology can be applied to general flow line assembly systems with feedback loops for test and rework under dedicated high-volume production.     

Experimental earliness/tardiness production planning with the due window system

In order to use the philosophy of JIT to improve the production planning method of MRP-II, we propose the experimental software system of the earliness/tardiness produc tion planning problem with due window. By means of the approaches and model reported in this paper, the optimal production planning can be achieved. The recommended model extends the problem of due window from the shop scheduling level into the aggregated planning level of mass manufacturing systems. Simulation results have demonstrated that the experimental software is a useful tool for the production management of repetitive manufacturing enterprises.     

Reviewers

This paper reports the findings of a research study into the application of lean production methods to a traditional aerospace manufacturing organization. The approach taken to lean production is described, along with what worked and what did not. Two main stumbling blocks to the application were identified the redundancy programme and a lack of employee education in the concept and principles of lean production. A number of the methods of lean production were found not to be as effective as in the motor manufacturing environment, the reasons for this included the dominant position of the company and the customer demand characteristics. In addition, both management and the industrial workers found the transition from traditional manufacture to lean production was not easy to make.     

Supply chain relationship quality and its impact on firm performance

Abstract

This paper examines the impact of supply chain relationship quality (SCRQ) on firm performance (FP) through the mediators of supply chain management processes (SCMP) and supply chain performance (SCP). In the literature, these linkages have been examined separately; in contrast, this study takes a holistic perspective on the antecedents of FP. The model was tested using survey data from manufacturing companies. Variance-based structural equation modelling revealed that both SCMP and SCP lead to FP, unlike SCRQ. On the other hand, SCRQ affects SCMP. Drawing on the resource-based view, consistency in SCRQ can lead to not only efficient and effective supply chain management but also improvements in FP and SCP. This research has practical implications, providing supply chain decision makers with insights on enhancing FP. Supply chain decision makers will be able to benefit from the findings of our study by improving supply chain relationships with supply chain members and ensuring FP. This research also highlights how effective management of SCRQ, SCMP and SCP can provide better FP and a competitive advantage.     

Models for supply chain reengineering

The goal of this paper is to provide a first step in the development of a coherent set of modelling methods for supply chain reengineering. This paper shows that different fields of attention in supply chain management should be approached with different modelling methods. Three modelling methods are presented: the event process chain (EPC) method; the activity chain model (ACM) method; and the GRAI grid method (adjusted for supply chains). EPC modelling focuses on time relationships between primary processes/functions, and is customer oriented. ACM modelling focuses on functions/processes and information flows. GRAI focuses on decision structures and information flows. The three methods are described, and an application of the methods to a case study company is presented. This paper concludes with a comparison of the methods and a discussion of their applicability.     

ERP implementation: An integrated process of radical change and continuous learning

This paper seeks to develop management theory that can be used to increase the likelihood of ERP implementation success. The paper argues and demonstrates that an ERP implementation can be understood as an intended radical change that can be managed to some extent. But during the use of the system, incremental changes are bound to take place, which are unintended and difficult to manage. Using, therefore, and combining positivist and constructivist viewpoints, six different propositions on ERP implementation are developed. The paper reasons that organizations that understand these propositions are more likely to implement and use ERP successfully. The findings of a longitudinal case study of the implementation and use of BaaN in a Danish company support the propositions put forward in the paper.     

Flexible reasoning using sensible agent-based systems: A case study in job flow scheduling

Planning and control systems for highly dynamic and uncertain manufacturing environments require adaptive flexibility and decision-making capabilities. Modern distributed manufacturing systems assess the utility of planning and executing solutions for both system goals (e.g. minimize manufacturing production time for all parts or minimize WIP) and local goals (e.g. expedite part A production schedule or maximize machine X utilization). Sensible Agents have the ability to alter their autonomy levels to choose among a set of decision models in order to handle the differences between local and system goals. In this paper, Sensible Agents are applied to a production planning and control problem in the context of job shop scheduling and decision model theory. Sensible Agents provide for trade-off reasoning mechanisms among system and local utilities that are flexible and responsive to an agent's abilities, situational context and position in the organizational structure of the system.     

How can we ascertain,understand and interpret the performance level of a production system? A visual method: 'The plan of preferences'

The general context of this study is the parameterizing of the production system. The aim is to regulate the physical flow according to objectives, usually expressed in terms of performance indicator values. Performance control requires mastery of the consequences of the choices made. It then becomes essential to be able to articulate the potential effects of the various decisions. The existing approaches to solving this problem all imply the use of means of simulation capable of assessing the value of the performance indicators for each configuration of the action parameters. Taking this assumption as a basis, and focusing on the user, a multiple criteria approach is developed towards the understanding and schematization of the behaviour of a given system. The particularity of this approach lies in combining both data analysis and user expertise. The instrumentation approach uses tools for data analysis and assistance in decision making to achieve an original visualization of the structure of performance levels in a plan, called the plan of preferences .     

Design requirements for health care production control systems

This paper addresses the issue of determining design requirements for production control in health care organizations, with a restriction to the internal production control of hospitals. Hospital management has limited possibilities to control hospital production, as hospital production processes are driven by medical specialists who, however, do not manage that process. We consider therefore the hospital as a virtual organization, consisting of a number of relatively independent businesses in a common framework. Each business unit functions as a focused factory for a range of more or less homogeneous products. Production control principles can be applied to each of these businesses, but not to the system as a whole. A number of elements from classical production control theory can be also applied to health care, i.e. the use of decoupling points, the bottleneck-oriented approach, and the operational control between production and market. However, important factors that need to be considered in health production control are that often specifications on quality are not available at the start of the process, and that there is strong interaction between the patient and the process. Our conclusion is that a dedicated framework for approaching hospital production control is necessary. The specific characteristics of hospital care and its state of production control development are the main arguments for this dedicated framework.     

A generic accounting model to support operations management decisions

Information systems are generally unable to generate information about the financial consequences of operations management decisions. This is because the procedures for determining the relevant accounting information for decision support are not formalised in ways that can be implemented in information systems. This paper describes a formalised procedure, which is based on the following theoretical propositions: (i) cost behaviour is described on the basis of a company's contracts for purchasing and selling resources, and (ii) hierarchical relationships between decisions are recognised, because some decisions have to be made earlier than others. Earlier decisions determine the feasible alternatives for later decisions (e.g. through constraints in available production capacity or components), and the plans that supported the earlier decisions serve as instructions for later decisions. The procedure can be implemented in information systems to provide accounting information in case later decisions deviate from these instruc tions (within the limits of the real-world constraints) because new information becomes available.     

Work-related violence as a predictor of fatigue: A 5-year follow-up of the Danish Work Environment Cohort Study

The purpose of this study was to examine whether time management behaviours moderated relations between stressors (role conflict, role overload, work-family conflict, and family-work conflict) and strain, as measured by scores on the General Health Questionnaire. It was predicted that use of time management behaviours would be negatively associated with strain. These relations, however, were expected to be mediated by feelings of control over time. It was further predicted that the use of time management behaviours would attenuate stressor-strain relations. Data collected from 525 employed men and women indicated, as predicted, that use of time management behaviours was negatively associated with strain. These relations were partially mediated by feelings of control over time. Moderator tests failed to provide support for time management behaviour as a moderator of stressor-strain relations. Implications of findings are discussed and future directions for time management research are suggested.     

Work-related stress,coping resources,and heavy drinking in the restaurant business

Abstract

This study aimed to test whether curvilinearity would add explanatory power to the long-term relationships between job characteristics and mental well-being. The study was based on cross-sectional and longitudinal data from phases 3 and 5 of the Whitehall II sample (N=4154 for job satisfaction and 6000 for context-free mental well-being, mean follow-up 5.8 years). The curvilinear components of the job characteristics were introduced after controlling for the baseline outcome measure, demographic factors, and the linear measures of the job characteristics. The cross-sectional analyses showed only a curvilinear association with the expected U-shape between job demands and context-free mental well-being. The longitudinal analyses showed no curvilinear relationships between the job characteristics and context-free mental well-being. While small non-linear relationships were found between social support and decision latitude and job-related mental well-being, the shape of these relationships was the reverse of that expected. Post hoc analyses revealed that only the positive segment of the relationship between decision latitude and job satisfaction was significant, while both segments of the relationship between social support and job satisfaction were significant. The findings from this study, based on a large sample with high variety in working conditions, provide little support for the assumption of curvilinearity in the long-term relationship between psychosocial working conditions and mental well-being. This has practical implications, as if associations are linear this would indicate that it would be reasonable to take a population (rather than individually targeted) approach to stress management interventions.     

Economic ordering policy of deteriorated item for vendor and buyer: An integrated approach

This study develops an economic ordering policy of a deteriorating item with a constant production and demand rate. By considering the view of both the vendor and buyer, a mathematical model subject to single-vendor-single-buyer and multiple deliveries per order is developed. It can be shown that the integrated approach results in an impressive cost-reduction compared with an independent decision by the buyer.     

Quality management in outsourced global fashion supply chains: an exploratory case study

Abstract

Outsourcing production is common in the fashion industry but can lead to quality defects. This paper thus sheds light on how quality is managed in outsourced fashion supply chains. We propose a new trilogy for managing quality control in outsourced fashion supply chains: (1) manufacturer quality assessment, (2) quality management in production and (3) quality inspection and assurance. We implement an exploratory case study methodology. Through a qualitative case study of a leading global Japanese fashion retailer that outsources production mainly to China, we contribute to quality management studies by developing a new quality control trilogy for outsourced supply chains. Our findings can provide fashion retailers with guidance on controlling product quality in outsourced supply chains and developing strategies for improving supply chain performance. We also demonstrate the importance of contract and relationship management, supply chain integration and quality visibility in enhancing product and process quality in outsourced fashion supply chains.     

Cloud manufacturing system for sheet metal processing

Abstract

Cloud computing is changing the way industries and enterprises run their businesses. Cloud manufacturing is emerging as an approach to transform the traditional manufacturing business model, while helping the manufacturer to align production efficiency with its business strategy, and creating intelligent factory networks that enable collaboration across the whole enterprise. Many production planning and control (PPC) problems are essentially optimisation problems, where the objective is to develop a plan that meets the demand at minimum cost or maximum profit. Because the underlying optimisation problem will vary in the different business and operation phases, it is important to think about optimisation in a dynamic mechanism and in a number of interlinked sub-problems at the same time. Cloud manufacturing has the potential to offer decision support as a service and medium of communication in PPC. To solve these problems and produce collaboration across the supply chain, this paper provides an overview of the state of the art in cloud manufacturing and presents a model of cloud-based production planning and production system for sheet metal processing.     

Quality management and performance: a comparison between the UK and Turkey

Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.

Design/methodology/approach: Survey data from the UK and Turkey were analysed using exploratory factor analyses, structural equation modelling and regression analysis.

Findings: The results show that quality management has a significant and positive impact on both primary and secondary performances; that Turkish and UK attitudes to quality management are similar; and that quality management is widely practised in manufacturing and service industries but has more statistical emphasis in the manufacturing sector. The main challenge for making quality management practice more effective lies in an appropriate balanced use of the different sorts of the tools and critical success factors.

Originality/value: This study takes a novel approach by: (i) exploring the relationship between primary operational and secondary organisational performances, (ii) using service and manufacturing data and (iii) making a cross-country comparison between the UK (a developed economy) and Turkey (a developing economy).

Limitations: Detailed contrast provided between only two countries.     

Modelling the factors that influence the acceptance of digital technologies in e-government services in the UAE: a PLS-SEM Approach

Abstract

The digital technologies such as Internet play a crucial role in the management of operations of organisations in both public and private sectors. Such technologies support the implementation of effective digital business strategies. By reviewing the extant literature, this paper aims to identify factors that influence the intention to use digital technologies in order to develop a theoretical model which is then tested empirically using the PLS-SEM approach. While many studies have focused solely on the importance of social influence, perceived usefulness, perceived ease of use, awareness, perceived trust in technology, perceived trust in government, perceived cost and perceived risk, this article brings them together to explain their linkage, and quantifies the relationship. This study is the first empirical attempt to explore the factors influence e-government services adoption in the UAE. Most specifically, this article emphasises the role of social influence, perceived ease to use and perceived trust in technology as the important determinants of the intention to digital technology adoption. The paper expands the traditional discussion by incorporating six variables in a model that acts as facilitator or barrier in the intention to use digital technologies. This article helps practitioners to understand of which factors should be given emphasis in enhancing the intention to use digital technologies. The model developed in this paper is not only a response to the need to understand what causes the variation in the intention to use digital technologies from the operation management perspective, it is also a response to practitioner needs to use an appropriate construct to ensure the effective operation and use of the digital technologies in e-government services. The paper will help to identify the key issues surrounding the digital technologies adoption that may lead the successful operations of e-government.     

Safety culture: Key theoretical issues

Abstract

The organizational preconditions to major systems failures are seen as increasingly important for risk management. However, existing empirical attempts to study safety culture and its relationship to organizational outcomes have remained fragmented and underspecified in theoretical terms. This is despite the existence of a number of well-developed theories of organizationally induced accidents and disasters. Reasons for this disfunction of theory and practice are first considered. The paper then outlines four key theoretical questions for safety culture researchers: the fact that culture acts simultaneously as a precondition both for safe operations and for the oversight of incubating hazards (the paradox of ‘safety’ culture); the challenge of dealing with complex and ill-structured hazardous situations where decision makers are faced with deep forms of uncertainty represented by incompleteness of knowledge or ignorance; the need to consider the construction of risk perceptions in workgroups, and to view risk acceptability as the outcome of a process of social negotiation; and the fact that institutional politics and power are critical for determining the achievement of safety culture goals, and in particular that of organizational learning.