Building Bridges in Global Virtual Teams: The Role of Multicultural Brokers in Overcoming the Negative Effects of Identity Threats on Knowledge Sharing Across Subgroups

Global virtual teams experience difficulties in knowledge sharing, often related to identity threats that emerge across subgroups. In this conceptual paper we adopt the integrative model of subgroup relations to explore the role of multicultural brokers, i.e. team members or leaders who transcend different cultural boundaries and help to bridge differences among colleagues in different subgroups, in positively influencing the relationship between identity threats and knowledge sharing. We propose that identity threats across subgroups of global virtual teams have a negative impact on knowledge sharing quality and quantity. We contend that the presence of multicultural brokers help alleviate the negative effects of identity threats over knowledge sharing through a curvilinear moderating effect. We further propose that role (leader versus member), type of appointment (formal versus emergent), situated coworker familiarity with different subgroup members, and level of cultural intelligence of the multicultural broker play unique moderating roles on the relationship between identity threats and knowledge sharing quality and quantity. Our research offers theoretical contribution to the literature on subgroup relationships and knowledge sharing in global virtual teams and practical implications for managers and MNEs, helping guide management efforts.     

From Global Knowledge Management to Internal Electronic Fences: Contradictory Outcomes of Intranet Development

This paper considers the adoption of intranet technology as a vehicle for encouraging organization-wide knowledge sharing within a large, global bank. Ironically, the outcome of intranet adoption was that, rather than integrate individuals across this particular organization, the intranet actually helped to reinforce the existing functional and national boundaries with 'electronic fences'. This could be partly explained by the historical emphasis on decentralization within the bank, which shaped and limited the use of the intranet as a centralizing, organization-wide tool. This is possible because the intranet can be described as an interactive and decentred technology, which therefore has the potential for multiple interpretations and effects. Thus, while the intranet is often promoted as a technology that enables processes of communication, collaboration and social coordination it also has the potential to disable such processes. Moreover, it is argued that to develop an intranet for knowledge-sharing requires a focus on three distinctive facets of development. These different facets may require very different, sometimes contradictory, sets of strategies for blending the technology and the organization, thus making it extremely difficult for a project team to work effectively on all three facets simultaneously. This was evidenced by the fact that none of the independent intranet-implementation projects considered actually managed to encourage knowledge-sharing as intended, even within the relatively homogeneous group for which it was designed. Broader knowledge-sharing across the wider organizational context simply did not occur even among those who were working on what were defined as 'knowledge management' projects. A paradox is that knowledge-sharing via intranet technologies may be most difficult to achieve in contexts where knowledge management is the key objective.     

Intergenerational resource tensions in the workplace and beyond: Individual,interpersonal, institutional,international

The workforce is rapidly aging. Already at record highs, labor force participation rates of both over-55 and over-65 age segments are expected to nearly double in the immediate future. The current chapter describes how these sweeping demographic changes necessitate both the unprecedented utilization of older workers and intergenerational collaboration, but also present the danger of heightened generational tension. We describe the specific risk factors for such tensions, highlighting the presence of generational boundaries at multiple levels: (a) individual, (b) interpersonal, (c) institutional, and (d) international. Drawing from our own work and relevant management literature, we then identify three broad domains within which intergenerational tensions are particularly salient at each of these levels: active Succession tensions over enviable resources and influence (e.g., employment), passive Consumption tensions over shared asset usage (e.g., healthcare) and symbolic Identity tensions over figurative space (e.g., cultural fit) (SCI). We conclude with suggestions for potential interventions, and major open areas for future organizational research, both of which should focus on how to maximize the utility of unprecedented intergenerational collaboration.     

Similarity,Isomorphism or Duality? Recent Survey Evidence on the Human Resource Management Policies of Multinational Corporations

There is considerable debate as to the determinants of the human resource policies of human resource management: do they reflect national institutional or cultural realities, emerging common global practices, parent country effects or the dual effects of transnational and national realities? We use an extensive international database to explore these differences, assessing variations in a range of human resource practices. We find new evidence of national differences in the manner in which indigenous firms manage their people, but also evidence of a similarity in practice amongst multinational corporations. In other words, multinational corporations tend to manage their human resources in ways that are distinct from those of their host country; at the same time, country of origin effects seem relatively weak. Whilst there is some evidence of common global practices, sufficient diversity in practice persists to suggest that duality theories may provide the most appropriate explanation.     

The impact of culture on best-practice production/operations management

Significant work has been completed in arriving at what have been put forward as `best practices' for a variety of facets of production/operations management (POM). Organizations are becoming global in their operations. In this environment, there is a desire to learn from this 'proven' best practice and to use the generic ideas, concepts and techniques 'world-wide'. However, it is becoming apparent from a range of fragmented evidence that 'best practices' developed and successful in one context are not necessarily directly transferable to a comparable alternative. More detailed examination suggests that national culture has a significant role to play in determining the precise nature of a best practice in POM, and how universal it might be in its application. This paper examines structures within which to view facets of POM in order to identify one that will facilitate exploration of cultural issues. There follows an identification of what might be considered to be an appropriate range of cultural dimensions along which POM best practices may be considered. A review of the evidence from the literature of cultural impacts on aspects of POM is presented. This is used to support the development of a generic framework to examine this interface more comprehensively.     

12 HRM and Distributed Work

Abstract

The phenomenon of managing work that is distributed over geographical distance is not new but is increasing in both frequency and intentionality as a function of globalization and knowledge-centric strategies. I review the literature on geographically distributed work, both that which highlights liabilities of loss of proximity and more recent research that emphasizes “virtual teams” as an intentional organizing device. I explore the adaptations, remedies, and countervailing strategies deployed to support such teams, contrasting those that minimize distance with those that increase individual and group capacity for coping with distance. I also emphasize that other dimensions of distance—cultural, administrative, and economic—affect the organization of work, the experiences of those doing the work, and individual and organizational outcomes. Here I highlight the “blended workforce” in which standard (traditional employees) and nonstandard (temporary and contract) workers are organized to accomplish interdependent tasks—and again contrast problems of distance with emergent adaptations. Finally, I explore the implications for human resource management (HRM), first considering which HR systems are best suited to work distributed over different types of distance, and then reviewing literature on specific HR practices—selection, training, task/job design, compensation, and performance appraisal. I close by arguing that HRM research must reach beyond its past focus on managing employees within a single firm over a prolonged career under collocated conditions. As the world generates countless new distance-related phenomena, our research must tackle the challenges of managing both standard and non-standard workers engaged in interdependent tasks of limited duration across multiple employers/clients and involving multiple dimensions of distance.     

When in Rome: Intercultural learning and implications for training

Learning requires acquiring and using knowledge. How do individuals acquire knowledge of another culture? How do they use this knowledge in order to operate proficiently in a new cultural setting? What kinds of training would foster intercultural learning? These questions have been addressed in many literatures of applied and basic research, featuring disparate concepts, methods and measures. In this paper, we review the insights from these different literatures. We note parallels among findings of survey research on immigrants, expatriate managers, and exchange students. We also draw on experiment-based research on learning to propose the cognitive processes involved in intercultural learning. In the first section, we focus on acquiring cultural knowledge, reviewing longstanding literatures on immigrant acculturation and expatriate adjustment investigating antecedents of intercultural adjustment and performance. In the second section, we focus on displaying proficiency, examining how newcomers to a cultural setting deploy their knowledge of it in order to adjust their behavior and judgments. We draw upon findings about individual differences and situational conditions that predict performance to suggest training for optimal use of cultural knowledge by adapting behaviors and judgments according to situational factors.     

Emergent Patterns of Switching Behaviors and Intercultural Communication Styles of Global Virtual Teams During Distributed Decision Making

The purpose of this study is to explain the distinctive patterns of intercultural communication styles exhibited during the distributed decision making process in global virtual teams (GVTs). The study applied Hall's (1976) high context vs. low context theoretical lens to a corpus of archival online messages (n = 1600 emails) generated by the United Nation World Summit on Information Society (WSIS) Civil Society. By using email as a primary medium for global collaboration, the GVT comprising of Civil Society participants was engaged in decision-making processes among different teams. The goal is to bring multi-stakeholders together in developing policy on the roles and utility of information communication technology for development of the Information Society. Our findings show that culture and the cultural values to which team members subscribe do influence the way decisions are made and communicated in three distinct phases—problem identification, proposal making and solutions. In addition, the results found evidence of an interesting behavioral pattern we call “switching,” in which an individual's communication style changes depending on purpose, roles, situation, and people—another form of context-based mode of online communicative behavior. This evidence of switching behavior is crucial because it shows that intercultural communication styles are fluid rather than fixed.     

Theories of the Firm–Market Boundary

A central role of the entrepreneur-manager is assembling a strategic bundle of complementary assets and activities, either existing or foreseen, which when combined create value for the firm. This process of creating value, however, requires managers to assess which activities should be handled by the market and which should be handled within hierarchy. Indeed, for more than 40 years, economists, sociologists and organizational scholars have extensively examined the theory of the firm's central question: what determines the boundaries of the firm? Many alternative theories have emerged and are frequently positioned as competing explanations, often with no shortage of critique for one another. In this paper, we review these theories and suggest that the core theories that have emerged to explain the boundary of the firm commonly address distinctly different directional forces on the firm boundary—forces that are tightly interrelated. We specifically address these divergent, directional forces—as they relate to organizational boundaries—by focusing on four central questions. First, what are the virtues of markets in organizing assets and activities? Second, what factors drive markets to fail? Third, what are the virtues of integration in organizing assets and activities? Fourth, what factors drive organizations to fail? We argue that a complete theory of the firm must address these four questions and we review the relevant literature regarding each of these questions and discuss extant debates and the associated implications for future research.     

Safety sans Frontières: An International Safety Culture Model

The management of safety culture in international and culturally diverse organizations is a concern for many high‐risk industries. Yet, research has primarily developed models of safety culture within Western countries, and there is a need to extend investigations of safety culture to global environments. We examined (i) whether safety culture can be reliably measured within a single industry operating across different cultural environments, and (ii) if there is an association between safety culture and national culture. The psychometric properties of a safety culture model developed for the air traffic management (ATM) industry were examined in 17 European countries from four culturally distinct regions of Europe (North, East, South, West). Participants were ATM operational staff (n = 5,176) and management staff (n = 1,230). Through employing multigroup confirmatory factor analysis, good psychometric properties of the model were established. This demonstrates, for the first time, that when safety culture models are tailored to a specific industry, they can operate consistently across national boundaries and occupational groups. Additionally, safety culture scores at both regional and national levels were associated with country‐level data on Hofstede's five national culture dimensions (collectivism, power distance, uncertainty avoidance, masculinity, and long‐term orientation). MANOVAs indicated safety culture to be most positive in Northern Europe, less so in Western and Eastern Europe, and least positive in Southern Europe. This indicates that national cultural traits may influence the development of organizational safety culture, with significant implications for safety culture theory and practice.     

Culture as a consequence: A multi-level multivariate meta-analysis of the effects of individual and country characteristics on work-related cultural values

Culture as a consequence is a neglected topic. Addressing this, we explore what factors are related to and potentially shape culture, what explains cultural variations within countries, and what the relationship is between cultural values at the individual and national levels. To answer these questions, we use a multi-level multivariate meta-analysis of 508 studies. The findings indicate that national and individual cultural values may be determined by the micro characteristics of age, gender, education, and socio-economic status as well as the macro characteristics of wealth and freedom. This provides a basis for explaining cultural change, both at the individual and national levels. Also, up to 90% of the variance in cultural values is found to reside within countries, stressing that national averages poorly represent specific individuals.     

Supply Chains and Global Health: An Imperative for Bringing Operations Management Scholarship into Action

Many people in developing countries do not have access to effective vaccines, medicines, and other life‐saving health technologies. Shortage of health care workers, severe financial constraints, and lack of awareness are some of the major obstacles that prevent higher access. However, ineffective and poorly designed supply chains for purchasing and distributing the medicines, vaccines, and health technologies are one of the most important barriers to increasing access. We argue that the ineffectiveness of the global health supply chain can be attributed largely to: coordination problems across multiple stakeholders with widely divergent objectives, lack of careful supply chain design, and use of myopic operational objectives and metrics. The operations management research community can contribute to improving this by applying existing knowledge to the field of global health delivery and by researching new frameworks of analysis which would then become the cornerstones for policy advice to those who design, operate, or finance these supply chains.     

Global Innovation Networks – Organizations and People

Innovation is increasingly the outcome of global networks that connect geographically dispersed knowledge centers. The international business (IB) literature has developed a sophisticated understanding of the multinational enterprise (MNE) as an organization generates value by integrating knowledge across national borders. We advance this literature by making three key arguments. First we highlight the three megatrends that shape the strategy of the modern MNE: the disaggregation of the value chain into ever narrower activities, the migration of value to knowledge-intensive intangibles and the rise of huge emerging markets like China and India, whose domestic firms can grow to enormous size before venturing abroad. Second, we trace these three megatrends to falling spatial transaction costs, enabled in the main, by digitalization. Third, we draw on earlier research on the generic forms of global linkages, arguing that the IB literature has limited itself to organizational pipelines, while paying relatively little attention to personal relationships. The latter are particularly important in the genesis of both entrepreneurship and radical innovation, but are particularly sensitive to the anti-globalization policies. An environment where technology continues to reduce spatial transaction costs, while policy raises them, strengthens large MNEs at the expense of innovative international new ventures.     

Cultural Differences: A Cross-cultural Study of Urban Planners from Japan,Mexico, the U.S., Serbia-Montenegro,Russia, and South Korea

This study evaluates the efficacy of Hofstede’s indexes of national culture in the context of public planning agencies across six countries—US, Mexico, Serbia-Montenegro, Russia, Japan, and South Korea. We surveyed 343 planning employees and computed separate one-way, between groups analyses of variance to test for overall differences in Hofstede’s indexes. We found that public planning officials across countries are significantly different on all five dimensions of culture. We comment on how cultural differences might factor into urban planners’ attitudes toward advocacy and social equity planning, market-based planning, citizen participation, rational planning, and other issues relevant to planners’ roles.     

TEACHING SUPPLY CHAIN MANAGEMENT THROUGH GLOBAL PROJECTS WITH GLOBAL PROJECT TEAMS

In this article, we describe the Global Project Coordination Course, a course in which project teams composed of three students from each of two overseas universities execute company‐sponsored projects dealing with global supply chain management issues. The $75,000 to $100,00 contributed in total by the three to four sponsoring companies funds all course expenses. We assess the benefits and challenges of the use of cross‐cultural project teams with diverse educational backgrounds. We conclude that the course provides a unique and effective vehicle for furthering students' knowledge of Supply Chain Management and Information Systems, improving understanding of “soft” issues, and training students to work in diverse, global, cross‐cultural project teams.     

Cultural Evaluations in Acquired Companies: Focusing on Subjectivities

In 1988, Nahavandi and Malekzadeh suggested that differences between acquired and acquiring companies' cultures did not necessarily cause members of the former to evaluate the acquirers' cultures negatively. Although their work was widely cited, the questions of how members of acquired companies form their cultural evaluations and what drives the evaluation dynamics remain unexplored. We attribute this to the lack of a theoretical language in the acquisition literature for talking about the subjectivities of the people in the acquired companies and their understanding of cultures. In this paper, we extend Nahavandi and Malekzadeh's work by introducing a conceptualization of subjectivity based on a post‐structuralist perspective, as constituted by various discourses in their environment. In three cases of acquired companies, we explore the discursive frames employees use to form their cultural evaluations, and the links between these discursive frames and the employees' accounts of immediate events, in order to understand the changes in cultural evaluations over time. The findings indicate (i) a temporal aspect in people's use of different discursive frames to construct their cultural evaluations, and (ii) that the shifts in the use of discursive frames lead to changes in cultural evaluations.     

Prioritizing and Monitoring Concurrent Project Work: Effects on Switching Behavior

Project switching occurs when a multi‐project worker shifts his/her attention from one project to another before completing the first project. In this study, we study the effects of two areas of management policy on project switching behavior, project prioritization, and work monitoring. We conduct a controlled experiment to evaluate direct and combined effects of prioritization, scheduled progress checks, and managerial progress checks on project switching behavior in a distributed, multi‐project work environment. We use computerized tasks constituting multiple projects as a means of efficiently simulating a project work setting. Working professionals served as subjects for the experiment, thereby enabling us to control for experience and other individual differences that may vary across workers in real‐world projects. We find that clarifying priorities has little overall effect on the prevalence of switching in our multi‐project setting, while the presence of managerial progress checks has significant and distinct impacts, driving up switch tendencies. Interestingly, various attributes of the timing of these monitoring events also significantly impact the likelihood that workers will switch in response to these event triggers. We discuss the implications of these findings for managerial practice and for future research.     

Integrating Knowledge through Information Trading: Examining the Relationship between Boundary Spanning Communication and Individual Performance*

With the global penetration of Internet technologies, individuals may now cross organizational boundaries to communicate efficiently with others regardless of time and space. Thus, when looking for help in solving work tasks, knowledge workers may just as easily contact individuals in rival firms across the globe as a coworker sitting at the next desk. As a result, management faces questions such as (1) How should firms manage employees' knowledge‐sourcing activities when they span both intra‐organizational and extra‐organizational boundaries, and (2) What is the relationship between different knowledge‐sourcing activities and individual performance? Grounded in the knowledge‐based view of the firm, we investigate these questions using data from Europe's largest information technology (IT) services and management consulting company. Our results provide evidence that organizations should support boundary spanning and knowledge sourcing from both internal and external sources. Results suggest (1) a positive relationship between boundary spanning communication and creativity and general performance, and (2) a negative relationship between a reliance on colocated coworkers as knowledge sources and creativity.     

Organizing for Global Competition

Global information technology (i.e., computer hardware, software, and data communications shared across country boundaries) can support the multinational firm as it seeks to coordinate global operations, diffuse innovations worldwide, or provide integrated service to a global corporate customer. The current study uses information processing theory as the basis for examining alternative organizational designs for information technology in a globally competing firm. Mail survey data gathered from information technology managers in 109 multinationals provide evidence that multinational firms use different and distinct ways of organizing their global information technology activities. The survey data also reveal that in nearly half of the organizations, the way information technology activities are organized is inconsistent with the way the organization is reportedly structured. A follow-up interview-based study sought explanations for these misfits. Several contingency variables were identified that may shed some light to the misfits. These included factors from both the firm's internal and external environments.