The Visual Dimension in Organizing,Organization, and Organization Research: Core Ideas,Current Developments,and Promising Avenues

With the unprecedented rise in the use of visuals, and its undeniable omnipresence in organizational contexts, as well as in the individual's everyday life, organization and management science has recently started to pay closer attention to the to date under-theorized “visual mode” of discourse and meaning construction. Building primarily on insights from the phenomenological tradition in organization theory and from social semiotics, this article sets out to consolidate previous scholarly efforts and to sketch a fertile future research agenda. After briefly exploring the workings of visuals, we introduce the methodological and theoretical “roots” of visual studies in a number of disciplines that have a long-standing tradition of incorporating the visual. We then continue by extensively reviewing work in the field of organization and management studies: More specifically, we present five distinct approaches to feature visuals in research designs and to include the visual dimension in scholarly inquiry. Subsequently, we outline, in some detail, promising avenues for future research, and close with a reflection on the impact of visualization on scientific practice itself.     

Diffusion in the Face of Failure: The Evolution of a Management Innovation

Recent work has questioned the institutional model of management innovation by highlighting interactions between the field‐level actors engaged in diffusing innovations and implementation of the innovation at organization level. Focusing on the adaptation of management innovations to their context, rather than their creation, we review this work and use it to analyse the global diffusion of resource planning (RP), counter posing this case with the widely studied example of total quality management. Both of these innovations experienced a high level of failure when implemented by organizations. Total quality management's diffusion was characterized by a ‘boom and bust’ cycle. RP, however, has continued to spread globally in the form of its variants: MRP, MRPII and ERP. Our analysis seeks to account for the long‐run diffusion of RP through a processual model which highlights the interplay between RP's discursive framing at field level, the affordances of the innovation itself and its adaptation within organizations. This demonstrates how objectifying RP in software not only helped to spread the innovation but also allowed field‐level actors to differentiate its development as a successful innovation from the many failures experienced by organizations attempting to adapt it.     

Boredom in the workplace: More than monotonous tasks

Boredom is an emotional state that has a long history in organizational research. Despite recent changes in technology and the organization of work, boredom remains a part of the experience of work. The available evidence indicates that boredom is associated mainly with negative individual and organizational outcomes. The authors organize the review of the antecedents of boredom around four major themes in the literature: boredom in relation to jobs; individual differences; social context; and goals and coping. The authors conclude that the major challenge for researchers is to provide an integrative account of boredom which subsumes multiple areas of research, and that one most promising avenue for future research requires further attention to boredom in relation to coping processes, pursuit and attainment of personal goals.     

Response Generalization in Behavioral Safety

Abstract

This paper details concerns with the potential misuse of the term “response generalization” in the behavioral safety literature. Stokes and Baer's (1977) technologies of generalization and the basic literature on response induction are used to make the claim. Ludwig and Geller's (2000) Journal of Organizational Behavior Management special issue describing their work with pizza delivery drivers is used as an example. The potential problems of non-technical use of language in a technological behavioral science are briefly discussed. Finally, Baer, Wolf, and Risley's (1968, 1987) criteria of applied behavior analysis are re-visited in this context in hopes of calling researchers of organizational behavior management to more closely align their work with the tradition of applied behavior analysis.     

Customer Learning Processes,Strategy Selection,and Performance in Business‐to‐Business Service Firms*

Learning about customers takes place through relevant dialogues with those customers, also known as customer relationship management (CRM). As relationships develop, information about the customer is gathered in the firm's customer information systems (CIS): the content, processes, and assets associated with gathering and moving customer information throughout the firm. This research develops a measure of CIS management capabilities based on learning organization theory and measured by the ability to get, store, move, and use information throughout the business unit. This measure is then used to analyze customer learning processes and associated performance in the context of marketing strategic decision making. This study of 209 business services firms finds that generic marketing strategy positioning (low‐cost and differentiation) and the marketing tactics of personalization and customization are related to CIS development. Customer information systems development in turn is associated with higher levels of customer‐based performance, which in turn is associated with increased business growth. Since the strongest association with customer‐based performance is strategy selection, the long‐term benefits of the knowledge gained from the CIS may be in the ability to assist in measuring customer‐based performance, rather than in the ability to immediately contribute to performance. Finally, for these firms, customization and personalization are not directly associated with performance and thus may not be necessary to support every firm's marketing strategy.     

Distributed sensemaking in network risk analysis

This article responds to the call advancing risk science as an independent research field, by introducing a conceptual model for risk analysis based on distributed sensemaking. Significant advances in recent decades have expanded the use of risk analysis to almost every organization globally. Continued improvements have been made to our understanding of risk, placing a wide range of contexts under organizational control. This article argues that four dimensions are central in how organizations make sense of uncertainty in their context and hence do risk analysis: the activities the organization engages in, their sensory systems, the role and competence of individuals, and the ability to coordinate information through organizational structures. The structure enables insight into the decision-making process and the dimensions contributing to how organizations perceive risks and uncertainty in a given context. Three examples from the Arctic context illustrate the network risk analysis model's practical application and how it will expose weaknesses in these organizations’ risk analysis and decision-making processes. Finally, the article discusses sensemaking in network risk analysis and how such an approach supports organizations’ ability to perceive, collect, process, and decide on changes in context.     

The Management of Circulations: Biopolitical Variations after Foucault

This paper provides a review of the reception of Foucault's later work on biopolitics within management and organization studies and contrasts this with the reception of these ideas in sister fields of research in the social sciences. In his later work, Foucault developed original conceptions of power, including ‘biopolitics’, ‘the apparatus of security’ and ‘neo‐liberal governmentality’, which marked a departure from his conception of disciplinary power. This paper explores these concepts and elaborates the implications of these ideas for management studies. The structure of this argument is divided as follows. The first section outlines Foucault's concept of biopolitics and neo‐liberal governmentality, distinguishing these systems of control clearly from the concept of disciplinary power. The second section then undertakes a synthesis and evaluation of the extent to which these ideas have been developed within the field of management and organization studies. The final section provides a discussion of how these concepts have been used within other social sciences, distinguishing between three key approaches to their development in terms of: (a) the concept of governmentality; (b) the concept of immaterial labour; and (c) the concept of biocapital. Based on this analysis, a framework is developed which can serve as a basis for future research into the significance of these new biopolitical systems of control for management studies.     

Digitalization and Promotion: An Empirical Study in a Large Law Firm

In law firms, the number of hours that associates work reportedly plays a preponderant role in promotion decisions. We build on previous research in this area by distinguishing the effect of ‘development hours’ from ‘billable hours’ on promotions and by assessing the extent to which billable hours are still important criteria today, in digitalized environments where efficiency is, presumably, likely to matter more than working long hours. We also examine whether certain types of behaviours, like associates' interactions with technology, may be associated directly or indirectly with a higher likelihood of promotion. We studied these questions in the context of a large corporate law firm in continental Europe, focusing on the promotion of 93 lawyers between 2005 and 2010. We found that both billable and development hours are still significant positive predictors of promotions and that associates' ability to use the case firm's computer‐mediated knowledge management system productively is indirectly rewarded by promotion. This research reasserts the fundamental role of billable hours as one of the primary means for evaluating lawyers' work and suggests that using knowledge management systems gives associates an edge in the race for promotion, particularly in law firms moving along the ‘evolutionary path’ of legal service, from bespoke to commoditized work (Susskind, R. (2010). The End of Lawyers? Rethinking the Nature of Legal Services. Oxford: Oxford University Press).     

情境理论化:基于中国企业战略管理实践的探讨

中国企业管理学科的发展经历了"情境钝感"、"情境敏感"和"情境效应"3个阶段,情境理论化成为基于管理实践实现理论创新的突破口。为了有效推进情境理论化的研究,应该从环境、组织与人的交互作用和动态演化来理解企业所处的情境特点。在此基础上,以中国企业战略管理研究为例,分析了情境理论化的2个途径和4个方面的能力要求;提出以市场分割性为对象,研究市场分割性的情境效应,应该是实现中国情境理论化的一种有益的尝试。     

The Ethics of Researching Friends: On Convenience Sampling in Qualitative Management and Organization Studies

Scholarship on the ethical complexities resulting from friendships which develop with respondents during qualitative data collection is well established. There has also been consideration of the ethics of researching existing friends across various disciplines. But, although management and organization scholars use convenience samples of the latter kind in qualitative research, there is virtually no discussion in our field of the ethical implications. In seeking to rectify this, I draw on my experiences of a project where I gathered data from six friends on their experiences of and attitudes towards sexual relationships, motherhood and life–work ‘balance’. I discuss the reportage of what sometimes felt like confidences, the use of ex ante data, the objectification of participants and difficulties relating to respondent validation in order to highlight some of the ethical challenges in qualitative management and organizational research with friends.     

Research in Management Control: An Overview of its Development

This paper builds on a series of earlier reviews of the management control literature (Giglioni and Bedeian, 1974; Hofstede, 1968; Merchant and Simons, 1986; Parker, 1986) and considers the development of the management control literature in the context of organizational theories. Early themes which have provided the roots for the development of the subject area are explored as is more recent work which has evolved both as a continuation and a reaction against them, with Scott's (1981) framework being used to organize this literature. It is argued that one of the unintended consequences of the influential work of Robert Anthony (1965) has been a restriction of the subject to an accounting-based framework and that this focus needs to be broadened. The review points to the potential of the subject as a integrating theme for the practice and research of management and some themes for future research are suggested.     

HRD Research in a diversified field

A nation's capacity to absorb and produce knowledge is increasingly linked to advancing its social and economic well-being. While the bulk of research attention has focused on knowledge management in the private sector, universities worldwide continue to play pivotal roles in developing the human capability to work with knowledge. This article draws on a qualitative case study of a public flagship, comprehensive university in a developing nation in Southeast Asia to identify existing research capacity strengths and the hopes some academic faculty and administrators have for the future in a resource-limited and politically constrained context. It points out that faculty virtue may be the basis on which research capacity can develop when gaps in organizational processes, physical resources, and outside support exist. The findings have relevance for richer and poorer nations alike, as rapidly changing economic conditions threaten levels of funding to universities around the world.     

How Governance Misalignment and Outsourcing Capability Impact Performance

Notwithstanding the popularity of outsourcing as a business strategy, the performance benefits realized through outsourcing efforts are observed to be mixed in practice. This leads to important unresolved questions regarding why some firms are able to derive substantial value from their outsourcing initiatives while other firms are left disappointed. This study joins an emerging literature integrating transaction cost economics and capabilities‐based perspectives to develop a deeper understanding of the drivers of outsourcing performance. I develop a theoretical model that examines the independent and joint influence of governance misalignment (i.e., deviation from transaction cost's predicted mode of governance) and a firm's outsourcing capability on the performance of outsourced processes. I test the theoretical model using a dataset of 172 outsourced and 156 in‐house processes. The finding that governance misalignment corresponds to inferior process performance supports transaction cost's discriminating alignment hypothesis. Interestingly, I also find that a retained technical expertise (TE) and outsourcing knowledge management routines (OKMR; both contributors to a firm's outsourcing capability) positively influence outsourcing performance both directly and via their relationship with governance misalignment. While a retained technical expertise and outsourcing knowledge management routines each positively influence outsourcing performance, they do so in distinctive ways. These findings have important managerial implications and make a significant theoretical contribution. Specifically, this study demonstrates that the notion of a governance misalignment is firm‐specific, conditional on the governance capabilities of the organization. This insight underscores the value of integrating transaction cost logic with capabilities‐based perspectives.     

Interdisciplinary and Interorganizational Research: Establishing the Science of Enterprise Networks

We review and discuss the evolution of interdisciplinary and interorganizational research in operations management and suggest directions for future investigations. The proposed operations management research focus is one that embraces a more holistic view of an “extended enterprise” which involves working with a new business model—the organization as a network. This methodology starts by treating the organization as a system that is enabled by information technology and is characterized by ubiquitous information sharing across traditional enterprise. Proper integration of technology, business processes and people factors needs to be developed to create higher value from networked enterprises. Operations management research future lies in establishing this science from an interdisciplinary perspective. We analyze this perspective in the context of papers published in the first 50 issues of Production and Operations Management and the related literature.     

Religion and Organization: A Critical Review of Current Trends and Future Directions

Given the profound role that religion continues to play in contemporary societies, it is surprising that management researchers have not explored the intersection between religion and organization in a more meaningful and determined way. This may be because religion is considered too far removed from the commercial organizations that form the empirical focus of much work in the discipline, or simply because it is deemed too sensitive. Whatever the reason, the upshot is that we know relatively little about the dynamics of religious organizational forms or the influence of these forms (and the values and practices that underpin them) on broader social processes and other kinds of organization. This paper is designed to highlight the potential of religion as a domain of study in management and to provide concrete suggestions for taking forward research in this area. The paper consists of three parts. I begin by reviewing some of the key literature in the sociology of religion and religious organizations. I then evaluate the existing literature on religion and organization, noting the salient contributions to date and highlighting some of the issues raised by this body of work. In the third and final main section, I suggest promising directions for future research.     

R&D员工领导创新期望、内部动机与创新行为研究

在现代组织行为研究领域推动员工创造、创新的组织行为研究是一个热点问题。本文通过对我国跨地区企业研发员工的问卷调查研究对领导创新期望、员工内部工作动机及其创新行为间的关系进行了实证探讨。研究发现,在我国背景下,直属领导对下属员工的创新期望、员工之间横向交换对研发员工创新的行为都具有正向预测作用,其中员工内在工作动机在领导创新期望、员工横向交换对员工创新行为的作用路径关系中起到中介效应。本研究的调查结论不仅有助于加深我们对组织内员工创新行为推动和作用机制的深入了解,同时也会对我国企业,特别是高新技术企业推动员工创新的管理实践提供借鉴。     

Norms in Mixed Sex and Mixed Race Work Groups

Abstract

Norms determine regular patterns of behavior and influence members' identification with a group. They are also a proximate way to predict and understand behavior in diverse work groups but, surprisingly, have not been extensively examined in this context. After reviewing research on group norms and the psychology of prejudice, I suggest that reaping the benefits of the increased range of available task relevant resources in demographically diverse work groups may depend on the strength and content of the norms it adopts, but that diverse groups face distinct obstacles in developing strong norms that create satisfying interpersonal interaction and effective work performance. I consider the difficulties diverse work groups have in forming strong norms and then focus on how anti‐bias norms, which are directed toward preventing behaviors associated with prejudice and discrimination and address members' security concerns, and openness norms, which promote people's ability to individuate those whom they might otherwise stereotype as well as address nurturance concerns, may increase a work group's ability to optimize social interaction and performance amidst diversity. I suggest that reorienting psychological and organizational research on prejudice to focus on group norm strength and content may be a way of both understanding and solving the greater challenges of discrimination.     

Type A Behavior and Occupational Stress

Studies of the Type A Behavior pattern in a work context are reviewed in terms of a casual model relating Type A to coronary heart disease. Research supports the hypothesis that Type A's are hyper-responsive to subjective work stressors. However, examination of objective stressors is rare. Furthermore, causal connections between Type A and objective and subjective work environments are consistent with laboratory research, but field studies have yet to provide convincing support for them. Gaps in the empirical literature are delineated and methodological recommendations are made. It is argued that understanding the causal mechanisms by which Type A leads to heart disease has its implications for the adoption of treatment strategies, and that the occupational context provides a promising setting for studying these mechanisms.