Shop Floor Control When Tacit Worker Knowledge is Important

We investigate a shop where the workers and supervisors have tacit knowledge of how to operate efficiently and where efficiency is important to providing capacity to meet demand. This tacit knowledge includes setup dependencies between products as well as which worker or machine is best suited for a particular product. We discuss a real‐world shop where this is the case. Management expects workers and supervisors to use their knowledge to schedule efficiently by monitoring their performance based on standards. The question that we explore is how management should control for due date performance in light of the discretion given to the workers and supervisors to sequence jobs on the basis of efficiency. We explore management control of due date performance through the use of order review and release (ORR) and management expediting. We find that although ORR is quite effective at reducing work‐in‐process (WIP) inventories, it may foster very late deliveries in a shop such as this. In fact, under such conditions, deftly executed expediting with no ORR at all can be far more effective at supporting all deliveries. Even improving ORR into a hybrid by actively updating path efficiencies (observed from supervisor/worker scheduling) did not support a change to this conclusion. Conversely, when conditions are created where tacit knowledge plays a reduced role or utilization is decreased, ORR delivers in a timely manner. The interaction between utilization, WIP levels, and worker knowledge all help dictate the appropriate control methodology.     

Interactive Job Shop Scheduling: An Experiment

An experiment is discussed in which three computer-aided, interactive job shop scheduling approaches are compared using an interactive job shop scheduling simulator (JOB) developed for the project. All three approaches use a combination of computer and human capabilities to develop job shop schedules, but differ in terms of the timing and degree of human involvement required. The three scheduling approaches are (1) the successive approach, (2) the interactive approach, and (3) the semi-interactive approach. The successive approach is characterized by the computer scheduling all work orders without any human intervention. The interactive approach is distinguished by the human scheduling one work order at a time until all work orders are scheduled. The schedule is developed interactively by the person who must simultaneously consider work-order scheduling needs and machine group load capacities. The semi-interactive approach may be viewed as a combination of the successive and interactive approaches. Work orders are automatically scheduled one at a time using the successive approach criteria, but with prespecified machine-group load thresholds. As long as the load threshold is not exceeded, the successive approach is used to schedule work orders. When a threshold is exceeded, the algorithm (successive approach) pauses and human rescheduling (interactive approach) is required to rectify the overload situation. A second (reallocation) phase, identical for all three approaches, is used to overcome any scheduling problems generated in phase one. Experimental results based on nine different performance criteria (including scheduling time, makespan, machine group utilization, and work-in-process inventory) and 45 experimental runs indicate that there are differences between the results produced by the three scheduling approaches. The interactive approach yields the best overall scheduling results, but the other two approaches are clearly better than the interactive approach in some situations. The success of the interactive approach indicates that it is usually best for the human scheduler to become involved early in the computer-based job shop scheduling process.     

Judicious order acceptance and order release in make-to-order manufacturing systems

This paper explores a two-stage input control system for fixed capacity make-to-order manufacturing systems (with heavy job tardiness penalties), that selectively accepts incoming orders and holds the accepted ones in a pre-shop queue prior to releasing them to the shop floor. Single-stage input control systems that only allow orders to be delayed in a pre-shop queue (i.e. they do not allow some orders to be rejected) have been previously investigated and found to negatively impact overall due-date performance. The hypothesis motivating this research is that judiciously rejecting a subset of incoming orders can prevent the order release queue from being overloaded when a surge of demand occurs. The input control system is evaluated via experiments using a discrete-event simulation model of a fixed capacity manufacturing system. The experiments reported here suggest that holding orders in the pre-shop queue does not improve due date performance, and that judiciously rejecting orders on its own is a viable alternative mechanism of input control that can deliver improved performance.     

Shop floor characteristics influencing the use of advanced planning and scheduling systems

The purpose of this article is to investigate how the manufacturing process, the shop type and the data quality, i.e. the shop floor characteristics, influence the use of advanced planning and scheduling (APS) systems in production activity and control (PAC). The methodology implemented is a multiple case study at three case companies. Each company has different shop floor characteristics, but all use a scheduling module in an APS system, which supports production scheduling. A theoretical framework is developed suggesting how APS system are used in the PAC activities, and which major aspect to consider. The case analysis shows that the scheduling module in APS system, foremost supports sequencing and dispatching. In particular, the shop type is influenced by the decision of how often the APS runs and what freedom is given to the shop floor. The manufacturing process influences how the dispatch list is created. Contrary to the literature presuming that APS systems are most suitable in job shop processes, it is found that the manufacturing process is not a crucial factor when deciding whether APS systems are an appropriate investment. It is found that the level of data quality needed in the APS system depends to a large extent on how the dispatch list is used. For example, is the dispatch list used as a guideline, not a regulation, the need for accurate data in the module is reduced. This article extends the previous literature concerning APS systems by analysing how APS systems influence PAC as a whole and increase the understanding of the challenges of using APS systems in PAC.     

Concerning Workload Control and Order Release: The Pre‐Shop Pool Sequencing Decision

Every production planning concept that incorporates controlled order release will initially withhold jobs from the shop floor and create a pre‐shop pool. Order release is a key component of the Workload Control concept that aims to maintain work‐in‐process within limits while ensuring due dates are met. Order release includes two decisions: (i) a sequencing decision that establishes the order in which jobs are considered for release; and, (ii) a selection decision that determines the criteria for choosing jobs for release. While selection has received much research attention, sequencing has been largely neglected. Using simulation, this study uncovers the potential for performance improvement in the sequencing decision and improves our understanding of how order release methods should be designed. Although most prior studies apply time‐oriented sequencing rules and load‐oriented selection rules, analysis reveals that load balancing considerations should also be incorporated in the sequencing decision. But an exclusive focus on load balancing is shown to increase mean tardiness and, paradoxically, require high workloads. A new sequencing rule is developed that only balances loads when multiple orders become urgent. It avoids high mean tardiness and allows the shop to operate at a low workload level. At the same time, the percentage tardy is reduced by up to 50% compared to a purely time‐oriented rule. The findings have implications not only for Workload Control but for any concept that features order release control, such as ConWIP and Drum‐Buffer‐Rope.     

Business models and organization design

Despite a voluminous literature, business model research continues to be plagued with problems. Those problems hinder theory development and make it difficult for managers to use research findings in their decision-making. In our article, we seek to make three contributions. First, we clarify the theoretical foundations of the business model concept and relate them to the five elements of a business model: customers, value propositions, product/service offerings, value creation mechanisms, and value appropriation mechanisms. A clear definition of a business model enables theory to develop systematically and provides coherent guidance to managers. Second, we suggest that value configuration is a contingency variable that should be included in future theorizing and model building. Each of the elements of a business model is affected by a firm's value configuration depending on whether the firm is a value chain, value shop, or value network. Third, we link business models to organization design. We show how organization design is affected by value configuration and how new collaborative organizational forms enable open and agile business models. We derive the implications of our analysis for future research and management practice.     

Synchronization of material flow to aid production planning in a job shop

This paper discusses how synchronizing finish times for correspondingly numbered process operations of mating component parts (batches) can help a job shop take advantage of some aspects of the just-in-time philosophy.This paper proposes that the synchronization of process operations of mating parts (batches) can be an effective production planning tool that may actually decrease total throughput time where manufacturers are attempting to decrease in-process inventory. An example problem is included to demonstrate the situation.A production planner must keep in perspective all production orders when trying to decrease in-process inventory. The throughput times of all orders may be increased, while too much effort is concentrated on reducing in-process inventory costs of individual orders.     

On the integration of due date setting and order release control

This paper calls for a paradigm shift in the production control literature away from assuming due date setting and order release are two independent decision levels. When order release is controlled, jobs do not enter the shop floor directly but are retained in a pre-shop pool and released to meet certain performance targets. This makes the setting of accurate planned release dates – the point at which jobs transition from the pool to the shop floor – a key consideration when setting due dates. We develop a new approach to estimating planned release dates to be embedded in the Workload Control (WLC) concept. Our approach is unique as it anticipates the release decision as part of the due date setting procedure. This makes a second independent release decision superfluous and avoids a major cause of tardiness – deviations between (i) the planned release date used when calculating the delivery time allowance and (ii) the actual, realised release date. Simulation is used to compare the performance of WLC using two decision levels with the new single-level approach where the release decision is anticipated when setting the due date. Performance improvements are shown to be robust to uncertainty in processing time estimates.     

The view over one's shoulder: The causes and consequences of leader's envy of followers

We propose a social comparison-based framework in which leaders' meta-perceptions of power relative to their followers can be a source of envy, which can then lead to varied behaviors. We provide a model summarizing the main points of this framework, and develop propositions discussing how and when these effects operate. We start by discussing why perceived power differentials between leader and follower are expected to cause envy in the leader-follower relationship, and the contingencies that might affect such relationships. We then discuss how the aversive character of envy can provoke different types of action on the part of leaders aimed at reducing or eliminating this emotion. Furthermore, we propose different conditions that can increase the likelihood that the leader would choose one of these courses of action over another. Finally, we end with a discussion of the implications of leader-follower social comparisons and envy for research in the leadership field and for practice.     

Overtime usage in a job shop environment

Problems are encountered in a job shop which has a fixed capacity if the total work content of the jobs passing through the shop increases sufficiently. Even the use of effective priority dispatching rules and/or expediting does not adequately shorten the queues which develop if the total work content continually exceeds shop capacity. To avoid losing job orders because the orders are unduly delayed, the job shop might resort to overtime usage. This study examines the efficient and economic use of overtime to relieve the backlog problem and uses overtime as the basic criterion for evaluation of overtime usage. The study employs GPSS V programming language to simulate a hypothetical job shop. The shop is loaded to various proportions of its normal capacity and various levels of overtime are tested. Findings show that overtime should not be assigned indiscriminately but rather should be based on a shop's unique conditions of overtime cost, the priority rule being employed, and the level of capacity utilization. Marginal benefit-cost ratio curves are developed to determine whether overtime usage is economically reasonable. These curves may also be used to determine the maximum or limiting amount of overtime to use under specific shop conditions.     

Load-Oriented Order Release (LOOR) revisited: bringing it back to the state of the art

In the workload control literature, the Load-Oriented Order Release (LOOR) approach has been neglected since its robustness was questioned at the end of the 1990s. This paper revisits LOOR and evaluates whether its performance can be improved in two ways. First, an intermediate pull release mechanism is added to avoid starvation between periodic release events. This mechanism was recently shown to be effective at improving the performance of a state-of-the-art release method known as LUMS COR. Second, an integer linear programming model is used to manage the trade-off between the timing and load balancing functions of order release. The two refinements are assessed using simulations of different shop configurations, which allow us to evaluate robustness. Results demonstrate that the refinements contribute to improving the performance of LOOR such that it can even outperform LUMS COR. Perhaps counter-intuitively, putting more emphasis on load balancing than on the urgency of individual orders is shown to lead to a lower percentage of tardy orders. Overall, the improvements mean that concerns about LOOR’s robustness are no longer valid – it now appears suitable for a wide range of shops found in practice.     

An Evaluation of Capacity Sensitive Order Review and Release Procedures in Job Shops

We investigate the performance of capacity-sensitive order review and release (ORR) procedures in job shop environments that have not been previously explored. Previous research has ignored the case of job shops which must perform to very tight due-dates because of time-sensitive customers. We propose and test a new capacity sensitive ORR procedure called path based bottleneck (PBB) in such environments, along with the modified infinite loading (MIL) procedure which has been shown to work well in several studies. We compare the performance of these two controlled release rules with that of immediate release rule under different conditions of capacity utilization and customer specified exogenous duedates. Our results indicate that PBB performs well in lowering total costs when due-dates are tight, while MIL is a better procedure with relatively loose to medium due-dates. We also show that in many cases, the shortest processing time (SPT) dispatching rule is a superior performer than a due-date based rule like critical ratio (CR); a conclusion which is contrary to the existing research in this area. In addition, the shop floor control policies recommended are shown to be sensitive to the cost structure of the firm. The managerial implications of this research in providing effective shop floor control in job shops operating under tight due-date conditions are also discussed.     

Cellular Versus Functional Layouts Under a Variety of Shop Operating Conditions*

This paper addresses the suitability of cellular manufacturing under a variety of operating conditions. Queueing theoretic and simulation models of cellular and functional layouts are developed for various shop operating environments to investigate several factors believed to influence the benefits associated with a cellular manufacturing layout. The queueing models show how operations overlapping, which is more practical with a cellular layout, becomes more beneficial as the lot size increases. The simulation models are developed to study the performance of cellular and functional layouts in a wide variety of operating environments by varying the levels of four factors: (1) the degree to which natural part families occur, (2) the number of operations required to process the parts, (3) the processing times of the parts at each machine, and (4) the lot size. Two response variables are used to measure shop performance: the average time spent by a batch in the system, and the average work-in-process level. Statistically significant reductions in the average time in the system and average work-in-process measures were detected for the cellular layouts in all the operating environments studied.     

An intelligent workstation controller for integrated planning and scheduling of FMS cell

This paper presents an experimental design developed to determine a combination of robust planning and scheduling rules for an intelligent workstation controller (IWC). The IWC is used as part of the control system for an automated flexible manufacturing system. A three-level hierarchical control structure (shop, workstation and equipment)is adopted in order effectively to control a shop-floor. At the top level is a shop controller which receives orders and their associated manufacturing information, and manages interactions among workstations. The IWC defines and resolves the production control activities necessary to coordinate a group of equipment controllers so as to ensure the completion of orders. Specifically, the IWC is responsible for selecting a specific process routeing for each part, allocating resources, scheduling and coordinating the activities across the equipment, monitoring the progress of activities, detecting and recovering from errors, and preparing reports. These activities are accomplished using planning, scheduling, and execution functions. In order to demonstrate the effectiveness and robustness of the IWC, all the controllable and uncontrollable factors need to be identified and detailed. Controllable factors are those which are set by the controller and cannot be directly affected by the production environment. Uncontrollable factors are those which vary with the production environment and cannot be directly changed by the controller developer. The objective of the paper is to illustrate how a good set of controllable factors that dictate the IWC's effectiveness and robustness over various uncontrollable factors can be determined. Due to the number of possible combinations of all the factors, a complete validation of the effectiveness and robustness of the IWC is extremely time consuming and far beyond the scope of this paper. Therefore, a few planning and scheduling strategies are selected and a formal experiment is conducted. The experiment illustrates how significant performance dependencies for various planning and scheduling strategies can be identified.     

An Evaluation of Flexible Workday Policies in Job Shops*

Job shops have long faced pressures for improvement in a challenging and volatile environment. Today's trends of global competition and shortening of product life cycles suggest that both the challenges and the intensity of market volatility will only increase. Consequently, the study of tactics for maximizing the flexibility and responsiveness of a job shop is important. Indeed, there is a significant body of literature that has produced guidelines on when and how to deploy tactics such as alternate routings for jobs and transfers of cross‐trained workers between machines. In this paper we consider a different tactic by adjusting the length of workdays. Hours in excess of a 40‐hour week are exchanged for compensatory time off at time and a half, and the total amount of accrued compensatory time is limited to no more than 160 hours in accordance with pending legislation. We propose several simple flexible workday policies that are based on an input/output control approach and investigate their performance in a simulated job shop. We find significant gains in performance over a fixed schedule of eight hours per day. Our results also provide insights into the selection of policy parameters.     

Lean Control for Make‐to‐Order Companies: Integrating Customer Enquiry Management and Order Release

A lead time that is short, predictable, and reliable is an increasingly important criterion in supplier selection. Although many companies may achieve this through lean implementation, high‐variety manufacturers, for example, small and medium‐sized make‐to‐order companies, have found that lean's planning and control techniques do not apply. This article outlines a planning and control concept known as workload control (WLC) that integrates customer enquiry management, including a due‐date setting rule, with order release control. Simulation is then used to assess its impact on shop performance. Results demonstrate that an integrated WLC concept can reduce the percentage of tardy jobs—so short lead times can be realistically quoted—while also reducing and stabilizing workloads. WLC can level demand and production over time when work is not standardized and it is not possible to synchronize flows on the shop floor. Results are shown to be robust to changes in routing characteristics, the mix of orders with due dates specified by the customer and proposed internally, and the strike rate (or order‐winning probability). Hence, an integrated approach to WLC represents an important step toward achieving lean in make‐to‐order companies.     

TWO DESIGN PRINCIPLES FOR KNOWLEDGE-BASED SYSTEMS*

This paper discusses two principles that have become increasingly important in the design of knowledge-based systems: domain-specific knowledge used to support opportunistic reasoning and hierarchical organization structure used to control and coordinate problem-solving activity. We propose a design framework that embodies these two principles and describe how this framework has been used to develop a knowledge-based job-shop scheduling system. This system, called OPIS 0, has undergone limited testing in an experimental environment modeled after an actual job shop. Its performance has been very good compared to ISIS and to the more traditional approach of constructing a schedule by dispatching jobs using the COVERT priority rule. The resulting design also shows potential for use in a decision support role.     

A Comparison between Basic Cyclic Scheduling and Variable Cyclic Scheduling in a Two‐stage Hybrid Flow Shop

In this paper the impacts of two types of repetitive scheduling systems on the makespan in a two‐stage hybrid flow shop, which consists of one machine in the first stage and multiple process lines in the second stage, are compared. First, we analyzed, through a simulation, how the makespan is affected by the setup frequency and sequencing rules for products under two types of scheduling systems: One is repetitive scheduling with only one batch per product family per scheduling cycle (basic cyclic scheduling system). The other is repetitive cyclic scheduling with various batches per product family per scheduling cycle (variable cyclic scheduling system). Second, we compared which scheduling system is superior under various manufacturing situations. The following points were noted. (1) The superior scheduling system can be shown by a two‐dimensional diagram of the setup frequency and the imbalance in workload for processing among process lines in the second stage. (2) Variable cyclic scheduling is superior in comparison with basic cyclic scheduling when there is a large imbalance in the workload to be processed among process lines in the second stage, or the workload in the second stage is larger than that in the first stage. The result of this research provides guidelines for selecting which scheduling system should be adopted.     

Workload Control and Order Release: A Lean Solution for Make‐to‐Order Companies

Protecting throughput from variance is the key to achieving lean. Workload control (WLC) accomplishes this in complex make‐to‐order job shops by controlling lead times, capacity, and work‐in‐process (WIP). However, the concept has been dismissed by many authors who believe its order release mechanism reduces the effectiveness of shop floor dispatching and increases work center idleness, thereby also increasing job tardiness results. We show that these problems have been overcome. A WLC order release method known as “LUMS OR” (Lancaster University Management School order release) combines continuous with periodic release, allowing the release of work to be triggered between periodic releases if a work center is starving. This paper refines the method based on the literature (creating “LUMS COR” [Lancaster University Management School corrected order release]) before comparing its performance against the best‐performing purely periodic and continuous release rules across a range of flow directions, from the pure job shop to the general flow shop. Results demonstrate that LUMS COR and the continuous WLC release methods consistently outperform purely periodic release and Constant WIP. LUMS COR is considered the best solution in practice due to its excellent performance and ease of implementation. Findings have significant implications for research and practice: throughput times and job tardiness results can be improved simultaneously and order release and dispatching rules can complement each other. Thus, WLC represents an effective means of implementing lean principles in a make‐to‐order context.     

A COMPARISON OF ORDER-RELEASE AND DISPATCH RULES FOR THE DYNAMIC WEIGHTED EARLY/TARDY PROBLEM

The early/tardy problem is one of the most vexing pieces of the complex production scheduling decision process. So far most of the research has been on single-machine environments. Hence, we considered the weighted early/tardy scheduling problem in a simulated dynamic multimachine job shop. We analyzed controlled job-release and dispatch rules using time and cost information at a variety of stationary and nonstationary utilization rates, due-date allowances, and early/tardy cost levels. We found a newly developed method for controlling the release for all job operations using early/tardy cost information, superior to other release mechanisms overall in both our stationary and nonstationary analyses. We found immediate release useful at many high utilization conditions and a gateway-only release method best in many low utilization conditions. A modified version of a single-machine early/tardy dispatch method was clearly superior to the dispatch rules for almost all the simulated shop conditions.