Shop Performance Implications of Using Cells,Partial Cells,and Remainder Cells*

This paper considers the application of cellular manufacturing (CM) to batch production by exploring the shop floor performance trade‐offs associated with shops employing different levels of CM. The literature has alluded to a continuum that exists between the purely departmentalized job shop and the completely cellular shop. However, the vast majority of CM research exists at the extremes of this continuum. Here, we intend to probe performance relationships by comparing shops that exist at different stages of CM adoption. Specifically, we begin with a hypothetical departmentalized shop found in the CM literature, and in a stepwise fashion, form independent cells. At each stage, flow time and tardiness performance is recorded. Modeling results indicate that, depending on shop conditions and managerial objectives, superior shop performance may be recorded by the job shop, the cell shop, or by one of the shops between these extreme points. In fact, under certain conditions, shops that contain partially formed cells perform better than shops that use completely formed cells. Additional results demonstrate that in order to achieve excellent performance, managers investigating specific layouts need to pay especially close attention to changes in machine utilization as machine groups are partitioned into cells.     

A simulation analysis of the impact of family configuration on virtual cellular manufacturing

Past research has shown that it is possible to simultaneously achieve the setup efficiencies of traditional cellular manufacturing systems and the routeing flexibility of a job shop by viewing cells not as permanent, physical structures, but as temporary, 'virtual' entities. This research demonstrates that the advantages of virtual manufacturing cells can be obtained over a range of part family configurations. In particular, virtual cellular manufacturing is robust to changes in the number and size of families being processed. Further, the research shows that the benefits can be obtained under setup conditions impartial to a family-oriented part environment.     

Measuring Market‐Manufacturing Congruence: Conceptual Reaffirmations and Mathematical Modifications

Narasimhan and Wang (2000) provide a valuable addition to the research base by identifying a limitation in two of the original equations in Bozarth and Berry (1997), which we resolve, and a possible research direction for the calibration of indifference profiles. However, they fall short in their interpretation of key conceptual and methodological issues, including the distinction between indifference and ideal profiles, the difference between individual profile dimensions and overall congruence, and firm versus industry‐level manufacturing strategy research. We use this opportunity to clear up these points of confusion, and to reaffirm the value of the methodology introduced in Bozarth and Berry (1997).     

Modular Network Design: Using Information and Communication Technology to Allocate Production Tasks in a Virtual Organization*

The increased interest in customer service and the trend towards customization gives rise to new organizational forms such as the virtual organization. This paper introduces the Modular Network Design (MND) approach to complement Mowshowitz' (1997) theory of virtual organization. This theory focuses on metamanagement of the virtual organization and consists of four activities: (1) determine and analyze customer requirements, (2) track the possibilities for satisfying these requirements, (3) develop and allocate production tasks among the members of the virtual organization, and (4) assess and adjust tasks and allocation procedures. The MND approach elaborates on this theory by breaking down both the requirements and the production tasks into modular entities, and by measuring the performance of the resulting virtual network in terms of operating costs and throughput time. The major contribution of the MND approach lies in its ability to support the assessment of alternative allocations of production tasks among the members of a virtual organization, using Information and Communication Technology (ICT) as enabler. The assessment of such alternative designs is illustrated by an application of MND in the air cargo industry. The results show how the virtual organization and its members can realize significant improvements in operating costs and throughput times when applying ICT to link and reallocate their modular production tasks in response to customized orders.     

Measuring Modularity‐Based Manufacturing Practices and Their Impact on Mass Customization Capability: A Customer‐Driven Perspective

As uncertainty in markets and technology intensifies, more companies are adopting modular product and process architectures to cope with increasing demands for individually customized products. Modularity‐based manufacturing is the application of unit standardization or substitution principles to create modular components and processes that can be configured into a wide range of end products to meet specific customer needs. This study defines modularity‐based manufacturing practices (MBMP), develops a valid and reliable instrument to measure MBMP, builds a framework that relates customer closeness, MBMP, and mass customization capability, and tests structural relationships within this framework using LISREL. Based on 303 responses from members of the Society of Manufacturing Engineers, statistically significant and positive relationships were found among customer closeness, modularity‐based manufacturing practices, and mass customization capability. Managerial implications of the empirical findings of this study and future research directions are also discussed.     

A Note on ‘An Approximate Solution to Deterministic Kanban Systems’: A Commentary and Further Insights

In a recent paper, Vemuganti, Batta, and Zhu (1996) stated that the linear programming model suggested by Moeeni and Chang (1990) could result in infeasibility. They also suggested an alternative mathematical formulation for determining the number of kanbans. The intention of this article is twofold. First, we maintain that the finding of Vemuganti et al., while valid, is based on a misplaced emphasis on the purpose of the Moeeni and Chang article. Second, we demonstrate that the Vemuganti et al. formulation is a special case of a more general model proposed by Bitran and Chang (1987).     

The impact of JIT on capacity management: A case study and analysis

This article describes the production planning and control techniques used at Verbatim Computer Disk Company in Charlotte, NC. The factory operates by management policy on a 24 hours-per-day, 7 days-per-week, 363 days-peryear, basis as if it were a process industry. Production of discrete units, computer disks, follows repetitive manufacturing methods including the implementation of just-in-time JIT methods into an existing material requirements planning MRP system. Production is based on the actual customer orders received from Marketing for disks from both US customers and international markets. Marketing uses price adjustments in coordination with Production Planning to ensure the factories operate at 100 capacity and within predefined inventory levels. This article discusses the relationship between Marketing and Manufacturing which allows for the attainment of a process industry-like economies of scale for a line of discrete products. Key characteristics of the production planning and control system are identified as are the current operating problems.     

Inductive,Evolutionary, and Neural Computing Techniques for Discrimination: A Comparative Study*

This paper provides a comparative study of machine learning techniques for two-group discrimination. Simulated data is used to examine how the different learning techniques perform with respect to certain data distribution characteristics. Both linear and nonlinear discrimination methods are considered. The data has been previously used in the comparative evaluation of a number of techniques and helps relate our findings across a range of discrimination techniques.     

Competitive Capabilities among Manufacturing Plants in Developing,Emerging, and Industrialized Countries: A Comparative Analysis

Competitive capabilities have been defined as a plant's actual performance relative to its competitors, with the most commonly investigated capabilities being quality, delivery, flexibility, and cost. However, most research in this realm has investigated capabilities within developed countries, and neglected the context of developing and emerging nations, which are increasingly becoming viable economic entities in global supply chains in their own right. The present study fills this gap and carries out a comparative analysis of competitive capabilities among plants in developing, emerging, and industrialized countries. Basing our arguments on the resource‐based view of the firm, we suggest that the influence of competitive capabilities on each other varies among plants in differentially industrialized regions. Specifically, we suggest that, on average, competitive capabilities tend to influence each other to a greater degree in plants in emerging and developing countries compared to industrialized countries. Along similar lines, we suggest that the influence of the four competitive capabilities on performance improvement is manifested more strongly among plants in emerging and developing countries than among plants in industrialized nations. We investigate these contentions with data from 1,211 plants in 21 countries. The results are particularly important for decision makers as they decide on the increasingly global location of their manufacturing operations or the configuration of their global supply chains.     

Structural and contextual approaches to ambidexterity: A meta-analysis of organizational and environmental contingencies

This meta-analysis examines the conditions under which structural and contextual approaches help balance exploration and exploitation. Drawing on heterogeneous samples of prior ambidexterity studies, we apply moderated meta-analytic regression methods to 33,492 organizations sampled in 114 primary studies from 1991 to 2017 to test a contingency model. Our findings suggest that structural separation helps firms of all sizes to balance exploration and exploitation, and that structural separation is more conducive for balancing exploration and exploitation in high technology environments. Also, avoiding a structural separation approach benefits service firms. As research on ambidexterity enters the maturity stage we discuss the implications for future theory development, methodology, and for managers interested in developing ambidextrous organizations.     

Effect of Level of Disaggregation on Conjoint Cross Validations: Some Comparative Findings*

Early formulations of conjoint models focused on part-worth estimation at the individual level. As the methodology's popularity grew so did industry demands for increasingly larger numbers of attributes and levels. In response to these demands, new approaches, based on partial or full data aggregation (such as clusterwise/latent class conjoint and choice-based conjoint), have appeared. This paper suggests that pooled-data models will often be successful in predicting market shares when researchers employ monotonic attributes. In these cases more of a good attribute (or less of a bad attribute) is always more preferred. In the more realistic case, in which some of the attributes may be nonmonotonic, we find that data aggregation does not predict holdout sample preferences as well as individual part-worth models.     

The Role of Culture as Driver of Quality Management and Performance: Infrastructure Versus Core Quality Practices*

Increasingly, scholars and practitioners recognize the importance of understanding organizational culture when implementing operations management practices. This study investigates the relationships among organizational culture, infrastructure and core quality management practices, and manufacturing performance using two alternative models. Understanding these relationships is important because culture can provide insight into the context dependence of quality management practices and shed light on the mixed results of past studies concerning the link between quality management and performance. Analysis of manufacturing plants from six countries indicates that organizational culture has a stronger influence on infrastructure quality management practices than on core quality management practices, regardless of whether the plants are located in Eastern or Western countries. In addition, infrastructure quality management practices have a significant effect on manufacturing performance. These results contribute to the quality management literature by emphasizing the importance of accounting for culture when making decisions to implement quality management practices to achieve a performance advantage. Finally, we also contribute to the literature on the culture–performance linkage by finding support for a direct link between culture and manufacturing performance.     

A Comparative Analysis of the Relative Effectiveness of Four Dynamic Lot-Sizing Techniques on Return on Investment

The relative performance of dynamic lot-sizing techniques has been of considerable interest to researchers in recent years. While research has addressed performance in terms of cost-effectiveness, researchers have not determined the impact of dynamic lot-sizing techniques on return on investment (ROI) as it applies to finished goods' schedules. The purpose of this research is to explore the relative performance of four dynamic lot-sizing techniques with regard to ROI, namely the Wagner-Whitin, Incremental Part Period, Silver-Meal, and Groff techniques. Computer graphics are employed to analyze the relative ROI effectiveness.     

Information Technology and Process Performance: An Empirical Investigation of the Interaction Between IT and Non‐IT Resources*

Drawing on the resource‐based view, we propose a configurational perspective of how information technology (IT) assets and capabilities affect firm performance. Our premise is that IT assets and IT managerial capabilities are components in organizational design, and as such, their impact can only be understood by taking into consideration the interactions between those IT assets and capabilities and other non‐IT components. We develop and test a model that assesses the impact of explicit and tacit IT resources by examining their interactions with two non‐IT resources (open communication and business work practices). Our analysis of data collected from a sample of firms in the third‐party logistics industry supports the proposed configurational perspective, showing that IT resources can either enhance (complement) or suppress (by substituting for) the effects of non‐IT resources on process performance. More specifically, we find evidence of complementarities between shared business–IT knowledge and business work practice and between the scope of IT applications and an open communication culture in affecting the performance of the customer‐service process; but there is evidence of substitutability between shared knowledge and open communications. For decision making, our results reinforce the need to account for all dimensions of possible interaction between IT and non‐IT resources when evaluating IT investments.     

Endogenous Adaptation: The Effects of Technology Position and Planning Mode on IT‐Enabled Change*

The redesign of information technology (IT)‐enabled work processes often necessitates fundamental design changes to the intended work process, the IT platform hosting the work process, or both. Research suggests that such design changes often can be traced to earlier decisions involving endogenous adaptation or internal organizational change. Two such decisions are a firm's technology position and planning mode. This study examines the relationship between technology position and planning mode in predicting the magnitude of design change in process redesign projects. The conceptual frame applied in examining these relationships involves a synthesis of Miles and Snow's adaptive cycle with elements central to concurrent engineering. Our results indicate that the magnitude of design change is related to differences in technology position and planning mode. To effectively implement organizational change, firms must leverage their IT platform by carefully timing IT investments in accordance with their adopted technology position. Directing the trajectory of a firm's IT platform and deploying it so as to complement the firm's technology position reduces design uncertainty, promoting reengineering success.     

公众感知行政服务质量模型与评价研究——跨地区、跨公众群体的比较研究

本文在借鉴服务企业成熟的顾客公众感知质量测评研究成果的基础上,开发了公众感知行政服务质量的测评模型.数据分析结果表明,不同于私人企业和公共服务质量的测评,政府机关有独特的公众感知行政服务质量测评维度,分别是便利性、响应性、透明性、守法性、实效性和保证性.同时,本研究分别针对不同地区、不同部门、不同学历和不同调查地点的数据进行了比较研究,发现并分析了不同公众类型在感知行政服务质量方面所存在的差异.     

A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings*

Despite the impact that Deming and his 14 Points have had on the practice of quality management, empirical support for the effectiveness of the Deming Management Method has not advanced beyond the presentation of anecdotal, case-study evidence. In part, this is because theory to guide the conduct of empirical research has not been available. Only recently has such a theory of quality management to describe and explain the effectiveness of the Deming Management Method been articulated in the literature. This paper continues the journey of theory development; it reports the results of an exploratory empirical analysis of an articulated theory of quality management underlying the Deming Management Method. The constructs in the proposed theory are operationalized using measurement statements developed by the World-Class Manufacturing research project team at the University of Minnesota and Iowa State University. Path analysis is applied to the World-Class Manufacturing project data to explore the empirical strength of relationships advanced in the theory. The path analytic results provide support for several of the proposed relationships in the theory, and more importantly, suggest a number of new relationships which have not heretofore been proposed.     

Conceptualizing Effects of Office Information Systems: A Methodology and Application for the Study of Alpha,Beta, and Gamma Changes*

This article applies the concepts of alpha, beta, and gamma changes to test whether the implementation of a new office information system with networking capabilities changes the way organizational members conceptualize office work. The traditional approach (t-test) was used to measure alpha change and indicated little change in how effectively the respondents felt they performed eight generic office activities before implementation (T1) and nine months after implementation (T2). However, considerable change was detected between effectiveness reported at T1 and a retrospective assessment of T1 effectiveness reported at T2 (called “then” assessments). Strong change was also detected between “then” assessments and T2 effectiveness reported at T2, indicating beta change. Multiple hierarchical tests showed that most of the change was actually gamma change; the T2 and the “then” factor structures and covariances differed significantly. This study supports propositions that using computers to accomplish organizational work may be associated with different conceptualizations of work, which may create ambiguity and uncertainty if training and management policies do not respond appropriately. Finally, this study provides an expanded version of a prior solution to detecting alpha, beta, and gamma changes.     

Effective Design of Products/Services: An Approach Based on Integration of Marketing and Operations Management Decisions*

This paper presents an integrated framework for designing profit‐maximizing products/ services, which can also be produced at reasonable operating difficulty levels. Operating difficulty is represented as a function of product and process attributes, and measures a firm's relative ease or difficulty in meeting customer demand patterns under specified operating conditions. Earlier optimum product design procedures have not considered. operational difficulty. We show that optimum profit, market share, cost, and product profiles are dependent on operating difficulty level. Empirical results from the pizza delivery industry demonstrate the value of the proposed Effective Product/Service Design approach.     

Ethical Mindsets of Christianity and Confucianism: A Comparative Study

This study investigates the application of an organizational mindset instrument to compare the ethical mindsets between Italy and Taiwan. Results suggest that there are not significant differences, but Italian business is perceived to practice some Machiavellianism that puts results ahead of ethical concerns.