多渠道零售环境下消费者渠道选择意愿形成机理研究——产品类别特征的调节作用

传统与网络结合的多渠道正成为零售业的标准模式,多渠道零售环境下,消费者渠道决策发生了根本变化,在不同购买决策过程阶段运用不同渠道的行为日益普遍,但尚未有文献基于搜索信息和产品购买两个阶段,引入产品类别特征对消费者渠道选择意愿形成机理展开研究。运用感知价值理论、信任转移理论构建了消费者搜索意愿和购买意愿形成机理概念模型,分析了渠道属性、渠道内锁定、渠道间协同对消费者搜索与购买意愿的影响及产品搜索性与风险性对其的调节作用,运用联立方程建模并求解发现：渠道属性、渠道内锁定、渠道间协同显著影响消费者搜索意愿和购买意愿;购买高风险搜索产品（如计算机、手机）、低风险搜索产品（如书、文具）、高风险体验产品（如服装、化妆品）、低风险体验产品（如玩具、零食）时,渠道属性、渠道内锁定、渠道间协同对消费者渠道选择意愿的影响存在明显差异;渠道搜索属性如信息有效性、搜索便利性、品种丰富性、社会互动性正向影响消费者搜索意愿,搜索努力负向影响消费者搜索意愿,渠道购买属性如服务质量、购买便利性、享乐性正向影响消费者购买意愿,购买努力、购买风险负向影响消费者购买意愿;传统渠道具有锁定性,网络渠道缺乏锁定性,但购买低风险搜索产品时,网络渠道具有锁定性;购买高风险产品时,传统渠道与网络渠道存在协同性,对于高风险搜索产品,消费者网络渠道搜索意愿正向影响其传统渠道购买意愿,而对于高风险体验产品,还存在消费者传统渠道搜索意愿正向影响其网络渠道购买意愿的协同性,但对于低风险产品,传统渠道与网络渠道缺乏协同性。     

考虑消费者细分的网购拼单机制研究

本文提供理论模型分析网购拼单机制分别给销售者和消费者带来的影响，为销售者（消费者）的抉择提供参考。研究结果显示，当拼单价格和正常价格均很低时，销售者（消费者）无动机实施（参与）拼单机制。但随着正常价格的提高，拼单机制的营利能力（消费者剩余）会不断增大，进而激励销售者（消费者）实施（参与）拼单机制，并有会将低估价类型消费者驱逐出市场。这一结果从另一个方面反映了拼单机制的最终目标不是为了迎合低估价类型的消费者，而是为了吸引高估价类型的消费者参与交易。进一步地，在拼单机制有效实施的情形下，最优拼单数量、最优期望收益均与两种类型消费者估值比例密切相关。所以，在实施拼单机制过程中，应该有意识地对消费者进行细分，并挖掘不同类型消费者的私人信息，从而制定有效的拼单策略。     

Die Geld-zur��ck-Garantie �C Mehr als nur ein Qualit?tsindikator?

Money-back guarantees have become an increasingly popular tool for marketing managers??mainly because they are regarded as an effective means to signal product quality. However, from an academic perspective there is sparse empirical evidence on whether such a signaling effect really exists and, most importantly, whether it influences consumer decision making. Hence, the objective of the paper is to empirically analyze the consequences of money-back guarantees on consumer buying behavior in a holistic theoretical framework accounting for both cognitive and affective consumer responses. Our results reveal that the existence of the rather cognitively driven signaling effect of a money-back guarantee is contingent on several factors: Besides the type of the product (search versus experience good), it particularly depends on consumer knowledge as well as on whether a money-back guarantee is offered for a strong or for a rather weak brand. In addition, we show that a money-back guarantee also induces affective consumer responses which additionally contribute to consumer buying behavior. These responses are mainly due to the guarantee??s insurance function reducing consumer uncertainty about product features.     

社交网络情境下基于同侪影响的产品线规划研究

依托社交网络优化产品线是实现“匹配消费者需求带动产品设计-制造-营销全流程协调发展”的重要途径,尽管已经引起实业界的重点关注,相应的学术研究却十分匮乏。鉴于此,本文基于同侪影响理论与前景理论,结合社交网络情境下消费者的产品需求、偏好及决策,构建涵盖产品线营销层面和设计层面的双层规划模型;然后结合智能手机产品线实例,运用嵌套灰狼算法对该双层规划模型进行求解验证。本研究旨在提出社交网络与产品线规划之间耦合作用的联合优化框架,为面向社交网络的产品线规划提供理论依据。     

Marketing Strategies and Market Prospects for Environmentally-Friendly Consumer Products1

Recent evidence suggests that the extent of consumer adoption of ‘green’ products is much less than would be indicated by the enthusiastic opinion poll evidence concerning public attitudes towards environmentally-friendly consumption. This paper reports on an empirical analysis of firms' marketing strategies and their influence on consumer demand for green products. In twenty 2–3 hour interviews with senior managers, four representative groups of markets were analysed household detergents, paper (recycled), petrol (unleaded) and automobile technology (focusing on catalytic converters). According to managers, firms' marketing strategies influenced consumer demand by making green technologies available in the fwst instance. However, barriers to supplying green products that show panty with, or better performance than, conventional technologies constrain pricing and communication efforts Managers stressed that, in the absence of clarity of green products' environmental benefits, product performance and other attributes, not green benefits, remain the main determinants of product preference and choice. Promotions focused much more on consumers than distribution channels, yet channel acceptance and support of green innovations are paramount in facilitating sales. Firms see the costs of generating and promoting desirable green technologies as barriers to diffusion in the immediate future. Legislation and/or economic incentives may help, but manufacturers are not optimistic that future green consumption rates will accelerate. The results also highlight several propositions concerning the discrepancy between consumer environmental concerns and purchasing actions which warrant further testing: there is mis-specification of green products in relation to consumers'needs; there are barriers to perceptions of green products' environmental impact and consumers' free ride due to individual self-interest.     

Alternative Mechanisms Guiding Salespersons’ Ambidextrous Product Selling

Ambidextrous product‐selling strategies, in which companies’ salespeople concurrently pursue the sale of existing and new products, are hard to implement. Previous studies have addressed this issue for relatively simple consumer settings with the manager in close proximity to the salespersons and focusing on different levels of control and autonomy to resolve this issue. However, little is known about how field salespeople can be influenced to pursue such dual goals proactively for more complex business‐to‐business products. In this study, the authors distinguish between salespeople's proactive selling behaviour for new and existing products, and study the impact of two alternative mechanisms: a situational mechanism (i.e. perceived manager product‐selling ambidexterity) and a structural mechanism (i.e. salesperson organizational identification). Using a time‐lagged, multisource data set from a large ambidextrous company, the authors demonstrate that both mechanisms contribute to salespeople's proactive selling of new and existing products, but also act as each other's substitutes. The results suggest two most likely strategies for salespeople to obtain overall sales targets: focusing on existing product selling; or acting ambidextrously. The latter approach offers the benefits of better achieving ambidextrous company sales goals and of greater performance stability, and is thus preferred.     

OPTIMAL INVENTORY STOCKING LEVELS WITH DEMAND TRANSFERENCE AMONG PRODUCTS

When a product is temporarily unavailable it is not uncommon to find consumers buying a related product rather than postponing the purchase until the former is back in stock. This phenomenon may be observed in the sale of cigarettes, candy bars, different-sized packages of milk, lawn fertilizer, brands of wine and a host of other consumer items. This paper suggests a model for the vendor to employ when seeking to opti mize his stocking strategy for a periodic review/replenishment system.     

The resource recovery level decision for end-of-life products

Resource recovery from end-of-life (EOL) products is becoming increasingly engaged in by companies as a response to customer, consumer, government and social pressures, the electronics industry cites competitor pressures as being the main driver of EOL product take-back and recovery. Recovery can occur at three levels; i.e. product, part and material. Each of these options has economic and environmental advantages and disadvantages depending on the product type and a host of other influencing factors. The work described in this paper supports the decision as to the most favourable route from a cost and value perspective, a software model that provides such support is also described.     

考虑参照依赖与产品展示的体验式商品定价与订购策略

消费者在购买体验式商品时面临着产品价值的不确定性，因而会产生参照依赖行为。本文研究了考虑消费者参照依赖行为的定价与订购问题，并分析了产品展示策略的影响。研究发现，给定产品满足率时，只有当消费者获得高价值的概率大于某个临界值时，参照依赖下的最优价格才会高于没有参照依赖下的最优价格，并且产品价值维度与产品价格维度的参照依赖对最优价格起着相反的作用。进一步给出了最优订购量满足的条件，并发现在一定条件下最优价格随着订购量的增大而增大。当企业采取产品展示策略之后，会产生两方面的效应，一是消费者数量减少，二是剩余消费者的保留价格增大，此时最优价格随着展示系数的增大而增大。最后，通过数值分析得到了更多的管理启示。     

基于消费者情绪效用下劣势耐用品企业的延保服务策略有效性研究

基于消费者情绪效用对耐用品企业延保服务策略有效性的影响，构建双寡头微分博弈模型，研究耐用品企业的延保服务策略对产品均衡价格的影响特征，并进一步讨论了劣势耐用品企业延保服务策略的有效性。结论表明：服务投入在不同范围内，产品均衡价格随着服务投入的增加而变化的特征不同；高质量企业的延保最优价格与服务投入成递增关系变化，而低质量企业的延保最优价格随服务投入增加的变化特征还与其故障率、延保期等因素有关。低质量耐用品企业的服务投入满足大于1时，采取增加服务投入缩小与高质量产品的价格差是有效的；只有在一定条件下，采取延长质保期、延保期策略缩小价格差才是有效的。最后，利用数值分析法进一步验证了结论的合理性。研究可为耐用品企业有效实施延保服务策略提供决策支持。     

市场领导者与行业质量水平：内生质量和时序选择模型

本文探讨不同的定价时序如何影响双寡头模型中的质量选择问题。研究表明：在一个垂直产品差异的双寡头博弈中,与同时定价博弈相比,厂商采用序贯定价会使市场内的高、低质量差距缩小;而且跟随者利润上升,领导者利润却会下降,消费者剩余和社会总剩余都会下降。最后,还发现在内生时序选择模型中,均衡时序选择会是高、低质量企业都选择作为跟随者进行同时定价。     

Putting consumer behaviour in its place: the Behavioural Perspective Model research programme

Consumer research remains overwhelmingly cognitive in orientation, partly because its apparent underlying philosophical stance usually goes unremarked and unchallenged. In so far as scientific progress relies on the interaction of competing theories, consumer research is impoverished by too great a reliance on a single approach to theory. This paper proposes an alternative to the prevailing 'intentional stance' on which consumer research predominantly rests; the 'contextual stance' eschews the intentionality of the cognitive explanations of consumer choice, substituting for it an account of behaviour determined by its environmental consequences. As a prelude to the interactive debate that these competing stances will hopefully engender, the paper demonstrates that the contextual stance is a viable strategy for consumer research. The contextual strategy leads to an alternative model of consumer choice to those based on social cognitive psychology. It is argued that this model of consumer choice in behavioural perspective provides a thoroughgoing conceptual reinterpretation of consumer behaviour and marketing management as currently envisaged.     

Stochastic models of industrial buying behaviour

This paper presents one of the first attempts to develop stochastic models of industrial buying behaviour. The Beta-binomial model, used to model consumer purchase incidence, also works well for industrial consumers. Purchase size is shown to be lognormally distributed suggesting that something like a log random walk process may be operating. However it proved impossible to combine these two stochastic models analytically and a less rich model, the Markov reservoir, was shown to fit the data providing useful insights into the dynamics of industrial markets as well as suggesting areas for further research.     

心理模拟:一种有效预防冲动购买行为的方法

冲动购买是比较典型的消费者非理性购买行为。以往关于冲动购买的文献大量集中于探讨影响消费者冲动性的因素上面,而对于消费者自我控制的研究较少。本文基于自我控制的欲望—意志力模型,运用实验方法,探讨心理模拟技术对消费者冲动购买的影响。实验结果发现,过程模拟可以显著降低消费者的冲动购买水平,而结果模拟则明显提高消费者的冲动购买水平,高低冲动特质的人在这种效果上呈现明显差异;在不加控制的情况下,高冲动特质的人更偏好结果模拟,低冲动特质的人更偏好过程模拟。     

基于产品相关性及研发创新下的销售方式偏好研究

针对零售商捆绑上游多个制造商产品的现状，考察了由两个制造商和一个零售商组成的供应链系统，制造商进行研发投资降低各自产品成本，零售商进行产品销售并选择分开销售还是捆绑销售。考虑制造商研发行为下，探究供应链成员对不同相关性产品销售方式的偏好。研究发现，（1）对于独立产品，系统成员不存在共同的偏好。（2）对于互补产品，并非"一绑就灵"，分开销售会成为系统成员的共同偏好，而非捆绑销售。（3）对于替代产品，并非不能捆绑，感知价值相差处于中间范围的低成本替代产品和感知价值相差较小的高成本替代产品均在捆绑销售下更有利可图。     

Risk assessment based on a STPA–FMEA method: A case study of a sweeping robot

Despite rapid developments in the quality and safety of consumer products, the rise of intelligent household appliances, such as sweeping robots, has introduced new safety concerns. Considering “person–product–environment” elements and the complex systems of emerging consumer products, this study presents a new method of risk assessment for consumer products: systems theoretic process analysis (STPA)–failure mode and effects analysis (FMEA). As a case study, this method is applied to the safety control of a sweeping robot. The results suggest that this method can identify all the possible failure modes and injury scenarios among the product components, and the safety constraints in the hierarchical control structure of the interactive system. Moreover, the STPA–FMEA method combines user and environmental factors with the value of product risk events, based on the risk priority number (RPN). This provides an accurate and orderly system to reduce or eliminate the root causes of accidents and injuries. Finally, analysis of unsafe control behavior and its causes can be used to suggest improved safety constraints, which can effectively reduce the risk of some injury scenarios. This paper presents a new method of risk assessment for consumer products and a general five-level complex index system.     

Judgments of Personal and Environmental Risks of Consumer Products—Do they Differ?

Many psychometric studies have investigated judgments concerning personal risks from technologies, activities or consumer products, but only a few studies have included judgments of risk to the environment. Thus, little is known about this aspect of environmental risk perception, and whether it differs from personal risk perception. This study investigates risk judgments for 30 consumer products of various types such as herbal remedies, mobile telephones, genetically engineered drugs, or garden pesticides. A survey was conducted in two German cities: Leipzig and West Berlin. In total, 408 subjects evaluated the consumer products with regard to personal and environmental risk (and other risk-related aspects) and whether they would recommend the product to others. The findings show statistically significant differences between the mean values of perceived personal risk and environmental risk for most products. Despite these differences, the rank order of mean personal risk and environmental risk judgments for the products is quite similar. However, separate analyses for each product reveal that correlations between perceived personal and environmental risk vary strongly across products. Multiple regression analyses with personal and environmental risk judgments as predictors and product recommendation as criterion, run separately for each consumer product, show that it is mainly the judgment of perceived personal risk that explains product recommendation. Perceived risk to the environment adds little explanatory power. The study also explores differences in judgments of personal and environmental risk with regard to two sociodemographic variables: location (former East Germany vs. West Germany) and gender. Differences in both types of risk judgments are found with regard to location but not for gender.     

Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review

This paper provides a systematic review of consumer behaviour and order fulfilment in online retailing. The objective of this review is threefold: first, to identify elements of order‐fulfilment operations that are relevant to online consumer behaviour (purchase, repurchase, product return); second, to understand the relationship between order‐fulfilment performance and consumer behaviour; and third, to inspire future research on developing consumer service strategies that takes account of these behavioural responses to order‐fulfilment performance outcomes. The paper is based on a systematic review of literature on online consumer behaviour and order‐fulfilment operations, mainly in the fields of marketing and operations, published in international peer‐reviewed journals between 2000 and September 2015. This study indicates that the current literature on online consumer behaviour focuses mainly on the use of marketing tools to improve consumer service levels. Very little research has been conducted on the use of consumer service instruments to steer consumer behaviour or, consequently, to manage related order‐fulfilment activities better. The study culminates in a framework that encompasses elements of order‐fulfilment operations and their relationship to online consumer behaviour. This paper is the first comprehensive review of online consumer behaviour that takes aspects of order‐fulfilment operations into account from both marketing and operations perspectives.     

策略型消费者创新感知与产品定价换代策略研究

科学技术迅猛发展促使厂商频繁推出创新型产品以抢占市场份额,产品定价和换代策略成为厂商经营成败的重要因素。本文在产品技术创新视角下构建双寡头厂商三阶段产品最优定价与换代决策模型,结合效用函数和博弈分析方法从同质产品市场拓展为异质产品市场,求解出单品换代策略及共生换代策略下新品上市时点和旧产品退出市场时点的显示解,并通过仿真模拟探讨产品技术创新水平、消费者创新感知度对最优产品定价和换代策略的影响。研究表明产品技术创新水平和消费者创新感知度对厂商产品定价和换代策略有重要影响。同质产品市场下,市场潜在需求越大,产品初始定价越高。厂商面临内外部产品竞争时,市场潜在需求较小且两代产品处于共生状态下,为减弱内部竞争新旧产品最优定价差距不大;当市场潜在需求较大,厂商新品定价由技术创新水平决定,消费者技术创新感知值越高,新品定价越高,反之越低。当厂商技术创新水平处于劣势时,两厂商技术创新水平差距越大,劣势厂商越应提早退出市场。