Exploring the factors of achieving supply chain excellence: a New Zealand perspective

The objective of the paper is to analyse supply chain (SC) excellence from the practitioners’ perspective in the New Zealand (NZ) context. The extant literature does not focus on achieving this excellence with the contemporary factors of this dynamic field. The study is an exploratory one using the structured Delphi technique to understand the ground level experience of the practitioners on the constructs of supply chain excellence. In this paper, we have administered three poll rounds to gather insights from the SC practitioners on the various enablers and barriers that impact supply chain excellence in the NZ environment. Seven supply chain management constructs are explored for their relationships with barriers and enablers in achieving the excellence in supply chains. The outcomes reveal that the people relevant issues (i.e. SCM knowledge education and supply chain culture) are more significant than other technical and operational factors. However, the influences from specific NZ business environment issues become far less important than a few years ago. This paper seeks the integration of practice-based views with the academic supply chain literature and original contributions from the NZ context.     

Organising the business processes of a product servitised supply chain: a value perspective

This paper develops a structured method from the perspective of value to organise and optimise the business processes of a product servitised supply chain (PSSC). This method integrates the modelling tool of e³value with the associated value measurement, evaluation and analysis techniques. It enables visualisation, modelling and optimisation of the business processes of a PSSC. At the same time, the value co-creation and potential contribution to an organisation’s profitability can also be enhanced. The findings not only facilitate organisations that are attempting to adopt servitisation by helping avert any paradox, but also help a servitised organisation to identify the key business processes and clarify their influences to supply chain operations.     

An action research methodology for manufacturing technology selection: a supply chain perspective

This paper presents an empirical research approach to developing and implementing a manufacturing technology-selection framework. In this paper, the selection of action research as an empirical research methodology is preferred because it provides the researcher with the necessary flexibility to actively participate in the research activity and to analyse the situation in detail by being part of the research system under investigation. The main objective of this paper is to use action research as an empirical research tool in order to provide a methodology for technology selection in the context of extended supply chains considering intra- and inter-organisational (supply chain) perspective while promoting active collaboration between industry and academia.     

不确定需求下的冷链分销商最优决策

针对新鲜产品供应链 (冷链) 中分销商, 引入保鲜努力刻画分销商投入的保鲜工作, 考虑新鲜产品到达市场的数量与质量, 分析冷链分销商的最优决策问题.与前人研究相比, 本文使用加法形式需求函数刻画市场需求, 并使用相关企业数据验证加法形式需求函数合理性, 完善了冷链分销商决策问题的相关研究.研究发现, 当保鲜努力外生时, 分销商的最优订货数量和最优零售价格只与保鲜努力有关;当零售价格外生时, 分销商的最优保鲜努力与产品实际单位成本关于保鲜努力函数的一阶最优条件有关;当订货数量外生时, 分销商制定的零售价格随保鲜努力增加而增大, 所获得的利润也随保鲜努力递增, 但边际利润随保鲜努力递减.最后, 将所得结论应用于中国500强民营企业卓尔控股有限公司旗下的小雪冷链 (武汉) 物流有限公司, 为该公司提供相应的保鲜努力投入策略.     

供应链中牛鞭效应问题研

牛鞭效应对企业的效益甚至整个国家的经济会造成严重的影响,多年来一直受到人们 的关注,但直到近年对它才有较为清晰的认识. 文章通过文献综述,讨论供应链中牛鞭效应的 现象和成因,减轻和消除该效应的对策以及进一步的研究方向     

供应链中二级分销网络的优化设计模型

从供应链的集成和协调的角度出发 ,提出了在多工厂、多产品、多客户环境下 ,考虑需求分配的二级分销网络优化设计模型 .模型体现了在设计分销网络时 ,根据制造企业各分厂的生产能力和各客户区 (需求地 )对不同产品的需求情况 ,合理的将对产品的需求分配到各个分厂 ,制定相应的生产计划 ,以降低生产和分销环节的总费用 .文中还讨论了采用启发式算法同传统的分枝定界法相结合以提高问题的求解速度 ,并给出了一个数值例子 .     

Eco-efficient supply chain networks: development of a design framework and application to a real case study

This paper presents a supply chain network design framework that is based on multi-objective mathematical programming and that can identify ‘eco-efficient’ configuration alternatives that are both efficient and ecologically sound. This work is original in that it encompasses the environmental impact of both transportation and warehousing activities. We apply the proposed framework to a real-life case study (i.e. Lindt & Sprüngli) for the distribution of chocolate products. The results show that cost-driven network optimisation may lead to beneficial effects for the environment and that a minor increase in distribution costs can be offset by a major improvement in environmental performance. This paper contributes to the body of knowledge on eco-efficient supply chain design and closes the missing link between model-based methods and empirical applied research. It also generates insights into the growing debate on the trade-off between the economic and environmental performance of supply chains, supporting organisations in the eco-efficient configuration of their supply chains.     

Economic analysis of demand uncertainty and delayed information sharing in a third-party managed supply chain

Designers and retailers in consumer products industry are faced with high demand volatility and potential loss of profit from design piracy. Many retailers rely on third-party supply chain managers (SCMs) to manage global supply chains. A SCM starts raw materials procurement and production process based on expected demand and takes financial risks associated with demand uncertainty. But a retailer often delays sharing product design information with SCM forcing it to expedite production and distribution processes incurring additional financial penalties. To analyse economic impact of delayed information sharing under uncertain demand, we develop a mathematical model. Our model indicates that higher demand volatility lessens the effect of penalty associated with delayed information sharing for retailers. The model also shows that for a given demand volatility, per-unit premium increases asymptotically for a retailer compared to marginal production cost increase for SCM. Such findings are not intuitive for SCMs or retailers.     

A decision support system for a third-party coordinator managing supply chain with demand uncertainty

Global supply chains reduce cost but increase lead times, complexities and uncertainties. Retailers in consumer products industry are getting shorter lead time to respond to market demand. To meet this challenge, many rely on third party supply chain managers (SCMs) for economically supplying required quantities of finished products quickly. However, due to shorter ‘time to market’, the SCM has to procure raw materials and start production process based on expected demand. Since SCM absorbs financial penalties associated with under- and over-estimation of demand from retailer, finding an optimal production lot size and product customisation strategy are essential to an SCM's operation. We develop a profit maximisation model and provide a close-form solution that allows an SCM to calculate optimal production lot size. The model is used to examine profitability of postponing product customisation. Finally, the effect of demand variation on SCM's profitability is explored.     

Capturing the benefits of industry 4.0: a business network perspective

Abstract

This study uses a business network perspective to investigate the industry 4.0 context with the internet of things (IoT) as its enabling technology and product-use data as its core network resource. A three-stage qualitative methodology (interviews, focus group, Delphi-based inquiry) was used to examine the case of an emergent IoT-based business network in the UK road transport industry to examine: (i) how aspects of product use data influence the benefit opportunities the data provide to the different network actors; (ii) how capturing of the benefit opportunities in a network context is impacted by key barriers; and (iii) how network capabilities can overcome these barriers to capture benefits from product-use data. The study, thereby, contributes to an understanding of the industry 4.0 context from a resource dependency theory perspective and provides concrete recommendations for management operating in this context.     

Responsive supply chain: A competitive strategy in a networked economy

Supply chain management (SCM) has been considered as the most popular operations strategy for improving organizational competitiveness in the twenty-first century. In the early 1990s, agile manufacturing (AM) gained momentum and received due attention from both researchers and practitioners. In the mid-1990s, SCM began to attract interest. Both AM and SCM appear to differ in philosophical emphasis, but each complements the other in objectives for improving organizational competitiveness. For example, AM relies more on strategic alliances/partnerships (virtual enterprise environment) to achieve speed and flexibility. But the issues of cost and the integration of suppliers and customers have not been given due consideration in AM. By contrast, cost is given a great deal of attention in SCM, which focuses on the integration of suppliers and customers to achieve an integrated value chain with the help of information technologies and systems. Considering the significance of both AM and SCM for firms to improve their performance, an attempt has been made in this paper to analyze both AM and SCM with the objective of developing a framework for responsive supply chain (RSC). We compare their characteristics and objectives, review the selected literature, and analyze some case experiences on AM and SCM, and develop an integrated framework for a RSC. The proposed framework can be employed as a competitive strategy in a networked economy in which customized products/services are produced with virtual organizations and exchanged using e-commerce.     

The benefits of a cross-docking delivery strategy: a supply chain collaboration approach

In this study, two models are developed to co-ordinate both production and distribution in order to reduce the relevant costs in a supply chain. According to the functions of the distribution centre, there is a distinction between an inventory co-ordination point and an inventory storage point. The former is a cross-docking strategy, and the latter is a traditional warehousing strategy. The manufacturer has distinct production processes when co-operating with the distribution centre. Case study analysis is used to illustrate the models developed, in which the following conclusions can be obtained: the cross-docking distribution strategy will result in tremendous savings in the total system cost for the supply chain. This study makes two important contributions to the production, and logistics literature. First, the range of applications was extended by studying a new combinatorial problem that incorporates cross-docking in a supply chain environment. Second, computational performance with cross docking was evaluated. The benefit delivery policy for a distribution centre was found by means of integrating manufacturer production planning and a distribution centre delivery policy.     

SSQSC: a tool to measure supplier service quality in supply chain

The objective of this research is to derive supplier service quality dimensions in the context of supply chain. Initial service quality dimensions were derived from an extensive literature review on the subject followed by refining through a series of procedures needed for scale development. Data was collected from 117 working executives of manufacturing organisations in India. The respondents were asked to assess supplier service quality in supply chain based on the perception and expectation scales. Further, data was summarised for respondents stating a high level of external service quality. Factor analysis resulted in a seven-factor structure as representative of supplier service quality in supply chain. The SSQSC tool will be beneficial to practising managers in identification of opportunities for improvements in supplier service quality.     

Developing management capability within a horizontal supply chain in performance measurement deployment and evolution: a Dynamic Capabilities and Goal Theory perspective

Abstract

Complex collaboration in rapidly changing business environments create challenges for management capability in Utility Horizontal Supply Chains (UHSCs) involving the deploying and evolving of performance measures. The aim of the study is twofold. First, there is a need to explore how management capability can be developed and used to deploy and evolve Performance Measurement (PM), both across a UHSC and within its constituent organisations, drawing upon a theoretical nexus of Dynamic Capability (DC) theory and complementary Goal Theory. Second, to make a contribution to knowledge by empirically building theory using these constructs to show the management motivations and behaviours within PM-based DCs. The methodology uses an interpretive theory building, multiple case-based approach (n = 3) as part of a USHC. The data collection methods include, interviews (n = 54), focus groups (n = 10), document analysis and participant observation (reflective learning logs) over a five-year period giving longitudinal data. The empirical findings lead to the development of a conceptual framework showing that management capabilities in driving PM deployment and evolution can be represented as multilevel renewal and incremental Dynamic Capabilities, which can be further understood in terms of motivation and behaviour by Goal-Theoretic constructs. In addition, three interrelated cross-cutting themes of management capabilities in consensus building, goal setting and resource change were identified. These management capabilities require carefully planned development and nurturing within the UHSC.     

具竞争零售商的再制造闭环供应链模型研究

在制造商领导、零售商领导以及市场无领导者3种力量结构下建立了具竞争零售商的再制造闭环供应链博弈模型,研究和对比了不同力量结构对回收率、零售价、渠道成员利润、渠道总利润的影响.研究结果表明:回收率在市场无领导者时最高,在零售商领导时最低.零售价在制造商领导时最高,最小是市场无领导者结构.从环保、消费者利益和整个行业的利润来看.无领导者的市场结构最优.然而,制造商和零售商均有动机成为领导者.在具领导者的市场结构下,从环保的角度看,制造商领导的市场结构更优,但消费者和整个行业偏好零售商领导的市场结构.     

A knowledge chain management framework to support integrated decisions in global supply chains

Knowledge management has been identified as a key enabler to achieve organisation’s value chain competitiveness. It, however, has been facing fresh challenges in a global supply chain setting. This paper proposes a global knowledge chain management (GKCM) framework that identifies and prioritises critical knowledge that a global supply chain can focus on to support integrated decisions. The framework explores three types of global context knowledge, namely global market knowledge, global capacity knowledge and global supply network configuration knowledge. Empirical study has been undertaken within the manufacturing industry to evaluate the GKCM framework. Analytic network process has been explored as a key method to assess the importance of the global knowledge constructs from supply chain managers’ perspectives. A key contribution of the paper is that it advances existing knowledge chain management approaches within one organisation and its local supply chain to include the global context knowledge applicable to global manufacturing settings, and highlights how the GKCM framework can support global supply chain integrated decisions.     

Potentially self-defeating: Group buying in a two-tier supply chain

Retailers have an incentive to cooperate in the form of group buying (GB) when a supplier provides quantity discounts, because wholesale price under GB depends on total purchasing quantity rather than individual purchasing (IP) quantity. Most previous studies on GB focus on the benefits that buyers get but ignore the supplier׳s response to GB. In this paper, we take the supplier׳s response into consideration, and present a game model with a single supplier and two symmetric competing retailers in two systems: the retailers purchase individually, and the retailers group buy. Under a general quantity discount schedule, each system has a unique sub-game perfect equilibrium. The comparison between IP and GB suggests that GB may sabotage the benefits of all members in the supply chain (i.e., the supplier, the retailers, and the consumer). Retailers may hold contradictory attitudes toward GB before and after the publishing of the discount schedule. These insights are shown to be robust for the case when more than two retailers are involved, as well as the case when the supplier enjoys economies of scale based on the order volume. We suggest that a mixed discount schedule may help prevent the potential damage of GB. In addition, with significant economies of scale, the supplier and retailers may be better off under GB. Then GB can be a favorable purchasing strategy.     

Disruptions in tightly coupled supply chain networks: the case of the US offshore oil industry

Managers have paid increasing attention to the exposure of their supply chains to disruptions and seek ways to mitigate supply chain vulnerability. The interconnectedness of tightly coupled supply chain networks makes this a challenging task, because interconnectedness and tight coupling of nodes in the network lead to an amplification of the actual risk exposure. This phenomenon can be attributed to the propagation of losses through the network, which exhibits certain dynamics. In order to investigate this mechanism, we studied the complex supply chain network of the oil industry in the Gulf of Mexico. Our results provide an estimate of the economic impact of eventual random and hurricane-related disruptions and can be used as a decision support tool for risk management of supply disruptions in interconnected supply chain networks.     

Prioritizing lean supply chain management initiatives in healthcare service operations: a fuzzy AHP approach

The objective of this study is to investigate the perceptions of practitioners/experts about the prioritisation of healthcare performance measures and their relationship with lean supply chain management (LSCM) practices. The study will also prioritise the drivers and resources required to implement LSCM in a healthcare operations context. The prioritisation is based on the relative weights of various initiatives on a range of performance measures. Twenty-four LSCM initiatives were identified using a comprehensive literature review. Q-sort method was used to divide those initiatives into four categories. Fuzzy AHP was then used to prioritise the four categories based on relative weight of importance of each category on three different performance dimensions. The result shows that continuous improvement is a dominating LSCM initiative in increasing operational and financial performance, while enterprise alignment/integration is a dominating initiative in enhancing organisational image and operational performance. However, lack of homogeneity among LSCM initiatives suggests that there is a need for careful consideration when implementing them in healthcare organisations. Furthermore, customer needs and the influence of competitor’s actions are the most important drivers to encourage hospitals to adopt an LSCM strategy. This is one of the first studies to examine the prioritisation and ranking of LSCM constructs on performance within the context of the healthcare industry.     

需求不确定下制造商服务投入影响销售的供应链信息共享与激励

针对需求不确定环境下制造商既提供产品也提供相关服务时产品服务供应链中的信息共享与激励问题,考虑零售商拥有需求预测信息且可选择共享任意水平的信息量,通过构建不完全信息下的动态博弈模型,分析了零售商信息共享水平、制造商服务效率以及消费者服务敏感性对服务价值和信息共享价值的影响,并提出了基于两部补偿契约的信息共享激励策略。研究表明：需求信息共享能够有效提升整个供应链的服务价值;当制造商服务效率或者消费者服务敏感性较高时,信息共享的服务改善效应将占优于其双边际效应,零售商会自愿共享全部需求信息并达到供应链"双赢";而当制造商服务效率或者消费者服务敏感性较低时,采用两部补偿激励契约可实现产品服务供应链中的完全信息共享,并且契约实施难度会随着零售商需求预测精度、制造商服务效率以及消费者服务敏感性的提高而降低。