Employee demographics and job training satisfaction: the relationship between dimensions of diversity and satisfaction with job training

Human resource development professionals serve many diverse populations of learners in the workplace. They do so with limited resources which leads to a dilemma: How to most effectively and efficiently meet the needs of all learners in the workplace, given the different job duties, backgrounds, skills and abilities of each learner. This empirical study examines job training satisfaction among customer and technical service employees in nine different organizations in the US and Canada. The study concluded that there were no differences in job training satisfaction when examined with dimensions of diversity such as age groups, gender and race/ethnicity. There were differences in job training satisfaction, however, when examined with job type, job status, and job tenure.     

An investigation of career development programs,job satisfaction,professional development and productivity: the case of Taiwan

This study attempts to develop career development programs capable of responding to career needs at different career stages. The current implementation status of these career development programs in Taiwanese businesses is then examined, along with the level of satisfaction of R&D personnel with available career development programs. The relationship between the career development programs and job satisfaction, professional development and productivity is then examined, revealing an association between high satisfaction of R&D personnel with career development programs and high job satisfaction, professional development and productivity.     

Influences of individual-related factors and job satisfaction on workplace deviant behaviour among support personnel in Malaysian public service organizations

Workplace deviance has become pervasive in most organizations today. This cross-sectional study examines the influences of individual-related factors and job satisfaction on workplace deviance behaviour among 429 support personnel in Malaysian public service organizations. Samples were randomly selected using multi-stage cluster sampling. The findings of the study indicated that agreeableness, negative affectivity, conscientiousness, emotional intelligence and job satisfaction predicted the organizational deviant behaviour. The same variables, except for emotional intelligence, also correlated to interpersonal deviant behaviour. Implications and suggestion for future research are discussed.     

Quality management and performance: a comparison between the UK and Turkey

Purpose: The aim of this article is to detail the correlation between quality management, specifically its tools and critical success factors, and performance in terms of primary operational and secondary organisational performances.

Design/methodology/approach: Survey data from the UK and Turkey were analysed using exploratory factor analyses, structural equation modelling and regression analysis.

Findings: The results show that quality management has a significant and positive impact on both primary and secondary performances; that Turkish and UK attitudes to quality management are similar; and that quality management is widely practised in manufacturing and service industries but has more statistical emphasis in the manufacturing sector. The main challenge for making quality management practice more effective lies in an appropriate balanced use of the different sorts of the tools and critical success factors.

Originality/value: This study takes a novel approach by: (i) exploring the relationship between primary operational and secondary organisational performances, (ii) using service and manufacturing data and (iii) making a cross-country comparison between the UK (a developed economy) and Turkey (a developing economy).

Limitations: Detailed contrast provided between only two countries.     

Job satisfaction and mental health of temporary agency workers in Europe: a systematic review and research agenda

ABSTRACT

The current systematic literature review aimed to analyse the associations between temporary agency work (TAW), job satisfaction, and mental health in Europe, as well as to outline a future research agenda. Twenty-eight scientific articles were identified by searching different data bases (i.e. PSYNDEX, PsycINFO, PubMed, and Web of Science) for the time span from January 2000 to December 2016. Our review reveals first that TAW is not consistently negatively related to job satisfaction. However, job insecurity and working conditions are important mediators in the relation of TAW and lowered job satisfaction. Second, TAW is not consistently related to all investigated types of mental health impairments. However, when focusing on specific outcomes and comparing temporary agency workers to permanent employees, we still find consistent evidence regarding higher levels of depression and fatigue among temporary agency workers. Inconsistent associations between TAW, job satisfaction and mental health can partly be attributed to unfavourable methodological aspects of the included primary studies. To address these aspects, future research should consider applying a standard measurement of TAW, including a minimum of meaningful confounding variables, improving the operationalisation of outcome variables and the study design.     

Performance management practices in lean manufacturing organizations: a systematic review of research evidence

This paper provides the first systematic look into the existing research on performance management (PM) practices employed in lean manufacturing organisations (LMOs). It adopts a systematic review method to examine the evidence generated in the period 2004 – 2015 and uses a comprehensive PM framework to synthesise the findings. The results suggest that PM practices that have the most prominent role in LMOs are those that, firstly, are located closest to front-line actions and, secondly, explicitly address operational realities. This calls into question the primacy of accounting-driven controls in LMOs, suggesting that operational controls may be more effective than top-down accounting-based PM practices. The results also confirm the bias towards operational-level issues but suggest that LMOs may integrate the operational and the strategic levels by using PM practices that drive organisational learning through employee involvement and engagement.     

Effects of the implementation of information technology on employees' strain and job satisfaction: a context-dependent approach

The effects on staff of the implementation of new office information technology were investigated in ten companies in Vienna using a longitudinal design. Strain and satisfaction of 331 employees (implementation sample: n = 212; control sample: n = 119) were measured at five points in time over a period of 22 months. The study is based on a context-dependent approach. Personal factors (individual differences, external load) were assessed by questionnaires, and situational factors (job design, implementation content and implementation context) by objective measures. The impact of these factors on employees' strain responses was tested using structural equation modelling (SEM). While the implementation of new technology as such made no significant contribution to the explanation of strain variables, a reasonable model fit was achieved when implementation characteristics were taken into account. The data suggest that negative effects of implementations must be expected if (1) adaptational demands do not include the enhancement of employee qualifications, (2) character-based user interfaces are not replaced, and (3) employees have few or no opportunities to participate in the implementation process.     

Implementing lean information management: the case study of an automotive company

Worldwide modern organisation is continuously crossed by a great number of information but frequently information is not accurate, the needed information is not generated or it cannot be easily identified and, more, the information cannot flow through the whole organisation. This paper proposes the application of lean thinking in the field of information management. In the areas of manufacturing and production, the lean thinking is well known but usually the importance of a holistic approach is neglected and the improvement involves only the production and logistic areas and there is not a specific focus on the lean information management. We applied lean thinking to information management in order to improve the performance of an automotive company. We analysed the as-is company condition, we identified the present muda and we introduced the necessary changes. Then, we verified the modification efficiency through the calculation of a performance index. The paper proposes an interesting and exhaustive case of lean information management application and it highlights the possible improvement of such approach. The results of this study are not sector specific: they are not only applicable by other automotive industries, but they can also be extended to many other sectors.     

Risk analysis of estimates for cost of quality in supply chain: a case study

Risk analysis for Cost of Quality (CoQ) in supply chain has not been adequately researched as evidenced in the literature. This paper attempts to analyse risk involved in estimating elements of CoQ in the internal supply chain of an integrated aluminium manufacturing company. We have applied grounded theory methodology on accounting codes of the case company primarily to bring out various elements of CoQ in its internal supply chain. They are categorized as ‘cost of prevention’, ‘cost of defective inputs’, ‘cost of defect in process’, and ‘cost of defect in output’. These elements are considered to be risky due to availability of partial information in past records of accounts while applying grounded theory methodology. In order to estimate the range and probabilities of all possible outcomes of various categories CoQ in the supply chain, Monte Carlo simulation has been used. The results have facilitated decision makers in strategic total quality management.     

Target setting for indirect processes: a new hybrid method for the continuous improvement management of indirect processes

Indirect processes are increasingly contributing to the total cost of production in highly competitive and technology-intensive industries. Unfortunately, they are less assessable than direct processes due to the complex organisational management structure. Therefore, companies seeking to make improvements in indirect areas need decision support methods to indicate which indirect process needs to be improved and to what extent. To facilitate this task, the target setting for indirect processes (TSIP) method has been developed following the constructive research approach. TSIP is a combination of process modelling, the analytic network process, activity-based management from managerial accounting research and the value control chart from target costing research in a kaizen budgeting framework. This new hybrid method is developed and validated in cooperation with a global first-tier automotive supplier.     

A comparative analysis of occupational stress in managerial and shopfloor workers in the brewing industry: Mental health, job satisfaction and sickness

This study assessed the mental health, job satisfaction and sickness absence of comparative groups of 236 managers and 377 shopfloor workers in the brewing industry in Scotland and northern England. The results showed significant differences between the groups' scores on type A behaviour, locus of control, job satisfaction, and number of incidents of sickness absence. Multiple regression was used to elucidate similarities and differences between managers and shopfloor workers in the predictors of stress outcomes.     

Integrating risk and performance management in quality management systems for the development of complex bespoke systems (CBSs)

Abstract

Risk and performance management are at the core of complex bespoke systems (CBSs). CBSs are developed to customer–specified requirements in terms of structure, functionality and conformance. This article examines how risk and performance management are integrated as essential systems in the successful development of projects across multi-organizational functions in complex bespoke system (CBS) organizations. The article argues for the development of a quality management system that consists of two sub-processes: quality control and quality development. Using three case studies from engineering companies, we provide evidence and insights of the way change control, quality development and quality performance are developed in innovating business solutions.     

Managing big data in the retail industry of Singapore: Examining the impact on customer satisfaction and organizational performance

Much of the research on big data analytics has been centered on technical or system development. Research has been carried out on the usage of big data analytics to understand customer relationships and experience, amongst others. Still, there is a lack of research in the retail industry considering big data management, examining the impact on customer satisfaction and organizational performance in the retail sector. Retailers explore analytics to gain a unified picture of their customers and operations across the store or online channels and make strategic decisions contributing to the growth of the retail industry. Thereof, this study has been conducted by majorly focusing on the Singapore retail industry to clarify the feasibility of big data management analytics. Quantitative research method was employed involving 500 participants from the retail industry of Singapore. The results of the study stated that amongst the different big data analytics utilized within the retail industry of Singapore, social media analytics had been majorly answered by the participants. Future researchers can study about the upcoming retail trends in Singapore and how the effects of big data analysis changed in the past few years and deal with the unexpected future recessions in the retail industry within Singapore.     

DEA as a tool for predicting corporate failure and success: A case of bankruptcy assessment

Using an additive super-efficiency data envelopment analysis (DEA) model, this paper develops a new assessment index based on two frontiers for predicting corporate failure and success. The proposed approach is applied to a random sample of 1001 firms, which is composed of 50 large US bankrupt firms randomly selected from Altman's bankruptcy database and 901 healthy matching firms. This sample represents the largest firms that went bankrupt over the period 1991–2004 and represents a full spectrum of industries. Our findings demonstrate that the DEA model is relatively weak in predicting corporate failures compared to healthy firm predictions, and the assessment index improves this weakness by giving the decision maker various options to achieve different precision levels of bankrupt, non-bankrupt, and total predictions.     

The implementation of digital technologies for operations management: a case study for manufacturing apps

Abstract

Manufacturing applications address business to business (B2B) with highly customised applications developed for specific requirements, offering highly specialised solution-oriented and service-based software components, systems, and digital tools that aim at a fast and accurate decision-making support system. The purpose of this paper is to describe the implementation of digital technologies for operations management using manufacturing or engineering apps (eApps), for product design and manufacturing processes. In particular, starting from the specific needs of two companies from mature European industries as automotive and food, this work depicts how this kind of solutions can support companies and improve their operations. In particular, related benefits and challenges faced for the full implementation of the developed tools are highlighted. Moreover a business model to exploit the manufacturing apps is also proposed. The business model proposed for the exploitation of the eApps supports the commercialisation of all the revenue streams offered by this rapidly growing sector taking into account the specific needs of the concerned stakeholders through a diversified value proposition.     

Impacts of government high-tech policy: a case study of CAD technology in China

Rapid growth of technology innovations promotes governments world-wide to actively explore the best way to realize its economic benefits. Likewise, Chinese government has positioned advances of high technology a driving-force to continued economic achievements, and launched various high-tech policies. This case study focuses on computer-aided design (CAD), a key field under policy support, discloses policy’s critical role. Interview/survey data from corporate and academic leaders were also collected and synthesized. The emergence of university–industry collaboration, capitalizing university intellectual property, and new modes in CAD innovation and technology diffusion are among those major findings. A Model is also proposed. The study provides new observations for debates to high-tech policy-makers and can benefit scholars and business managers seeking to understand the environment in China, and serve as a foundation for further policy and management research.     

Gaining Competitive Advantages in Higher Education: Analyzing the Gap between Expectations and Perceptions of Service Quality

The research findings have provided several implications for higher educational institutions, managers, and leaders of decision-making processes throughout the world. Service quality, customer satisfaction, and behavioral intentions are global issues that affect all organizations, large or small, profit or non-profit, global or local. We are all influenced or discouraged, satisfied or dissatisfied with positive loyalty behavioral intentions or negative complaining reactions, propelled by the level of service quality received. This revised version was published online in July 2006 with corrections to the Cover Date.     

多项目管理组织模式在大型企业技改活动中的应用探讨

项目管理技术已逐步形成一整套科学的理论原则和方法体系,在工业企业中也可得到广泛的应用。本文从项目管理的基本原理出发,针对大型企业技改活动的多项性和复杂性,根据实践工作中的一些经验摸索,初步探讨了多项目管理组织模式在大型企业技改活动中的应用。     

Management by values as a core tool of HRD during the economic transition: an example of Russian enterprises

The article analyses the role and the significance of management by values in the conditions of transition from one socio-economic system to another. The theoretical aspects of the problem and the results of empirical research conducted in a number of Russian companies are examined. An assumption is made about organizational values influencing the formation of personal priorities and guiding principles of the employees, which leads to the increase of the degree of social responsibility of a given business.