The benefits of information communication technology use by the homeless: a narrative synthesis review

Recent studies have suggested that technologies are becoming an increasingly ubiquitous element in the lives of individuals experiencing homelessness. With both Canadian and US researchers reporting staggering levels of homelessness on both sides of the border, an understanding and synthesis of the current literature exploring how technologies are being utilized by homeless individuals and how it may impact their well-being is of relevance to policy makers and social service organizations. The study explored and synthesized literature to examine the ways in which individuals experiencing homelessness utilize information and communication technologies (ICTs), and how the use of ICTs influences the health and social outcomes of individuals experiencing homelessness. The study examined 16 peer reviewed articles using a narrative synthesis systematic review, following three elements of the narrative synthesis approach: preliminary synthesis of findings; exploration of relationships between studies; and assessment of the robustness of the synthesis. In relation to what ICTs are used for by homeless individuals, three major themes emerged: social connectedness, identity management, and instrumental purposes. Furthermore, there was some tentative evidence about a positive relationship between ICT use among individuals experiencing homelessness and health outcomes. The paper discussed limitations, future areas of research, as well as some policy directions.     

Public space as 'context' in assistive information and communication technologies for people with cognitive impairment

This paper examines emergent issues of 'context' raised by the application of information and communication technologies for people with cognitive impairment. The issue of the development and application of cognitive prostheses for this group provides an opportunity to examine assumptions and issues emerging from this area pertaining to understandings of the term 'context' in these applications. In this sense the paper takes these assumptions and issues as a point of departure for the development of a 'problematic' that can contribute to the study of the experience of cognitive impairment. The paper specifically addresses recent concerns about the lack of knowledge of these experiences in public spaces such as shopping centres, given that this is a critical site for the civic participation of this group. We argue that this participation should be understood in terms of the 'meeting of two histories': the history of contemporary requirements governing participation in public space and the habitus of people with cognitive impairment with regard to this participation. The paper proposes that the salience of cognitive impairment in these spaces turns on what it means for individuals to inhabit them as complex 'Container Technologies' (Sofia) and underlines the importance of understanding their efforts to attain a sense of normality (Goffman) in these contexts. We propose that this approach can inform research contributing to the development of a 'pattern language', informing applications that make cognition a system property in networks that operate between humans, machines and their contexts.     

The state and the development of an information society: Greek policy and experience

The paper looks into the dynamics of information society policy and its implementation in the Greek context. It argues that information society development is a contested process, influenced by pre‐existing state, economy and society relations. Based on this, it looks into the different aspects of the idiosyncratic path which the evolution of the Greek information society has followed, particularly after 2000. Using Bob Jessop's strategic‐relational approach (SRA) to the state as an analytical framework and drawing on a number of in‐depth interviews with relevant political actors, it provides insights into policy implementation by examining: the public management of information technology projects, how such projects were received in bureaucratic structures and practices, as well as the relationship between the state and the information and communication technology (ICT) sector in public procurement processes. The emphasis is on the period 2000–2008, during which a major operational programme on the information society in Greece was put into effect. The paper also touches upon the post‐2008 experience, suggesting that information society developments might include dynamics operating independently and even in contradiction to the state agenda.     

DESIGN OF DIGITAL DEMOCRACIES: Performances of citizenship, gender and IT

The point of departure for this article is several Swedish IT policies that articulate goals for further development of the welfare state, which demand and enable active citizenship as well as enrolment of IT in the performance of this active citizenship. This article also examines the performance of active citizenship in a variety of sociotechnical arenas where people and technology coexist. Does the notion of active citizenship turn out a number of performances when translated into materialized technologies, such as Internet portals and web-based services? The authors juxtapose the policies with a construction of agencies in the story of citizens' design. In the last section, the discussions taking place in the parliament of things are summarized and related to the problematizations of citizenship, gender and IT.     

Emotions in a Rational Profession: The Gendering of Skills in ICT Work

Information communication technology (ICT) work is rarely seen as a work environment where emotional and social skills are key. However, the ideal ICT worker is increasingly said to possess a range of emotional and social skills that are often associated with femininity. This raises the question of how skills are discursively gendered in ICT work. This article firstly shows which skills ICT workers identify as those needed by the ideal ICT worker. Secondly, it highlights how ICT workers construct their own skills. Thirdly, some light is shed on how the gendering of emotional and social skills shifts with different discursive contexts and it is shown what the implications of this are. It is suggested that there is a dynamic at work through which men can appear as a new ideal ICT worker with more ease than women, despite the fact that women are more often associated with social and emotional skills.     

Adolescents' Gender Mistrust: Variations and Implications for the Quality of Romantic Relationships

Recent research demonstrates that perceptions of gender mistrust are implicated in lower marriage rates among low-income populations. Yet few quantitative studies have examined the factors predicting gender mistrust during adolescence and whether it influences the quality of subsequent nonmarital romantic relationships. Analysis of three waves of data from the Toledo Adolescent Relationships Study (N = 1,106) indicates that in addition to neighborhood poverty rates, parents' own gender mistrust and parent-child relationship quality are related to adolescents' gender mistrust, suggesting that parents play an important role in influencing adolescents' developing feelings of gender mistrust. Perceptions of gender mistrust are not related to whether adolescents are involved in dating relationships, but are linked to higher levels of jealousy and verbal conflict in adolescents' subsequent romantic relationships, albeit only for male adolescents.     

How publics respond to crisis communication strategies: The interplay of information form and source

Through an experiment with 162 college students this study empirically evaluates an emerging communication model: the social-mediated crisis communication model (SMCC). As part of a series of studies testing the SMCC model, this study focuses on two of the SMCC model's components: the effects of crisis information form (traditional media, social media, and word-of-mouth) and source (third party and organization) on publics’ acceptance of crisis response strategies and publics’ crisis emotions. The findings clearly indicate the importance of strategically matching crisis information form and source when organizations respond to crises. In addition, the selection of crisis information form and source affects publics’ attribution independent and dependent emotions.     

The democratic interface: technology,political organization,and diverging patterns of electoral representation

Democracies are experiencing historic disruptions affecting how people engage with core institutions such as the press, civil society organizations, parties, and elections. These processes of citizen interaction with institutions operate as a democratic interface shaping self-government and the quality of public life. The electoral dimension of the interface is important, as its operation can affect all others. This analysis explores a growing left-right imbalance in the electoral connection between citizens, parties, elections, and government. This imbalance is due, in part, to divergent left-right preferences for political engagement, organization, and communication. Support on the right for clearer social rules and simpler moral, racial and nationalist agendas are compatible with hierarchical, leader-centered party organizations that compete more effectively in elections. Parties on the left currently face greater challenges engaging citizens due to the popular meta-ideology of diversity and inclusiveness and demands for direct or deliberative democracy. What we term connective parties are developing technologies to perform core organizational functions, and some have achieved electoral success. However, when connective parties on the left try to develop shared authority processes, online and offline, they face significant challenges competing with more conventionally organized parties on the right.     

Protest in an Information Society: a review of literature on social movements and new ICTs

New Information and Communication Technologies (ICTs) are changing the ways in which activists communicate, collaborate and demonstrate. Scholars from a wide range of disciplines, among them sociology, political science and communication, are working to understand these changes. The diversity of perspectives represented enriches the literature, providing an abundant repertoire of tools for examining these phenomena, but it is also an obstacle to understanding. Few works are commonly cited across the field, and most are known only within the confines of their discipline. The absence of a common set of organizing theoretical principles can make it difficult to find connections between these disparate works beyond their common subject matter. This paper responds by locating existing scholarship within a common framework for explaining the emergence, development and outcomes of social movement activity. This provides a logical structure that facilitates conversations across the field around common issues of concern, highlighting connections between scholars and research agendas that might otherwise be difficult to discern.     

Technological socialities: The impact of information and communication technologies on belonging among deaf and hard-of-hearing people

This review article examines how different types of communication technologies, from the specialized medical to generic social devices, influence belonging and sociality among deaf and hard-of-hearing (DHH) people. The emphasis is on DHH adolescents and young adults who may be impacted differently across countries, given state-specific policies regarding the status of sign language and deaf education, and based on different availability, affordability, and accessibility of communication technologies. We introduce different perspectives on deafness, ranging from pathological to cultural, a heuristic on which we build to explore DHH socialities as complex and evolving. We then analytically review ethnographic research on how cochlear implants impact DHH people's belonging to the “deaf world” and/or the “hearing world,” and how they navigate between these worlds. Then we move on to technologies such as text messages and social media, which enable DHH people to extend their socialities beyond local communities. Belonging is a fluid phenomenon, and technologies which are in a constant process of innovation and development may influence it in complex ways. We argue that to explore questions of belonging, identity, and sociality among DHH people, and how they are shaped by technologies, (visual) ethnographic methods are particularly productive.     

Heads in the Cloud: An Example of Practice-Based Information and Communication Technology in Child Welfare

Changes in information and communications technology (ICT) in human services have accelerated rapidly and have elicited academic concern about the impact on practice, changes in approaches to implementation, and a shift to user-led development. This article describes the development of ICT by a nongovernment child welfare agency over the past two decades. It is guided by a social constructionist view of technology in which technology is shaped by social factors, but in turn shapes the “social” implementation as requiring the integration of two distinct technologies: a standardized framework for practice and the computer. Both technologies had to be carefully aligned to workplace culture, but the interests of workers have not been allowed to dominate those of and children and families. The organization of work has had to change. This article explores the agency’s experience drawing on theories of implementation of ICT in human services.     

Perceptions and Use of a Web-Based Referral System in Child Welfare: Differences by Caseworker Tenure

In the child welfare system, technology may help caseworkers make service referrals efficiently. However, acceptance and use of new technology does not occur equally for all caseworkers. Influenced by the Technology Acceptance Model, we investigate differences in perceived ease of use and usefulness of a web-based referral system by caseworker tenure, and how these perceptions relate to use of the system. Results from 31 interviews with newer and more tenured caseworkers suggest important similarities and differences in how these groups perceive the technology, and suggest that differences in perception are related to differences in actual use.     

Misery Has Company: The Shared Emotional Consequences of Everwork Among Women and Men

Everwork—defined as a combination of overwork, face time, constant availability, and unpredictability—is becoming an increasingly common form of work, especially among highly skilled service workers. While such an environment would seem to disadvantage mothers in particular, I find that employees of all genders and parental statuses suffer in such intensive work environments. Through 50 in‐depth interviews with management consultants, I examine how employees reconcile their personal lives with the realities of everwork. I characterize young childless men and women as “quit intenders,” mothers as “tightrope walkers,” and fathers as “reluctant sacrificers.” This article offers new insight into the tensions employees face between their parenthood ideals and everwork expectations, the strategies they engage in to manage those tensions, and the emotional impacts they experience as a result. Because employees use career–life strategies that accommodate rather than challenge the fundamental nature of everwork, everwork environments may persist despite the negative consequences.     

The rise of information activism: how to bridge dualisms and reconceptualise political participation

While conventional wisdom sees politics as involving collective action in the political arena, some contemporary approaches focus on connective action beyond the political arena. Crucially, both treat the distinction between arena and process definitions of politics, and relatedly between collective and connective, as dualisms. This paper looks to reconceptualise political participation by arguing that these two dualisms should be treated as dualities. In doing so, it posits a new form of political participation, ‘information activism’ and explores it in practice by drawing on survey data from the 2013 political protests in Turkey.     

Occupational Sex Composition and Marriage: The Romantic Cost of Gender-Atypical Jobs

The author considers the mechanisms by which occupational sex composition (the proportion of women and men in an occupation) might be associated with romantic transitions in the United States. Using data from the National Longitudinal Survey of Youth 1979 to 2014, the author estimates the odds of marriage during a period of 35 years as a function of occupational and personal characteristics. Men's odds of marriage are decreased by working in predominately female occupations (75%–100% female) when compared with working in predominately male occupations (0%–25% female) or integrated (26%–74% female) occupations. Also, working in a predominately female occupation increases the odds that men have never married by ages 30 and 40. Women's odds of marriage are unrelated to occupational sex composition. Although the author focuses on marriage, the results are robust to including cohabitation as a competing risk. The author uses data from the National Longitudinal Study of Adolescent to Adult Health 1994 to 2008 to replicate these findings in a more recent cohort with additional control variables. The romantic penalty for men's occupational gender atypicality demonstrates the continued devaluation of female activities and attributes and the resulting rigidity of expectations for men's gendered behavior, which may reinforce occupational segregation.     

Need to know vs. need to share: information technology and the intersecting work of police,fire and paramedics

Emergency preparedness concerns over inadequate emergency interoperability among police, fire and emergency medical services (EMS) have led to the adoption of shared information technologies. Using a social worlds/arenas framework, I ethnographically study police, fire and EMS, as ‘users’ of technology, to understand how they interact with their technologies, and the ways in which their respective organizational contexts, cultures and practices shape technological functioning and collaborative action. From this analysis, I uncover social world contexts (ideologies) and individual actions (social legitimation and hierarchy of credibility) that alter technological functioning and create impediments to emergency interoperability. I further highlight an important ideological disconnect between the design and in-situ application of emergency technologies. I conclude by discussing the extent to which policies and technological innovations cannot, in and of themselves, address emergency preparedness concerns.     

The quest for legitimacy and the communication of strategic cross-sectoral partnership on Facebook: A big data study

Nowadays, many wicked problems such as environmental issues require organizations from multiple sectors to form cross-sectoral alliances. Cross-sectoral alliance networks can transfer resources and signal affiliations and value alignment between strategic partners. The communication of cross-sectoral alliances is a form of CSR communication that serves organizations’ strategic goals and objectives. Drawing on the literature on digital CSR communication and legitimacy theory, this article examines which legitimacy needs shape the formation of cross-sectoral ties on Facebook in addressing environmental and sustainable development issues in the United States. Combining data-mining, text-mining, social network analysis, and exponential graph modeling, this research investigates the structure of a network among 3071 organizations across multiple sectors. Findings show that organizations’ cross-sectoral tie formation is mainly driven by social legitimacy and alliance legitimacy needs.