整合TTF与UTAUT视角的移动银行用户采纳行为研究

由于移动银行可以提供无处不在、实时的服务而得到众多传统银行的重视和推广,但调查报告显示用户对移动银行的采纳率相当低.整合任务/技术匹配理论和技术采纳与使用统一理论,构造移动银行用户采纳行为模型,分析影响用户采纳移动银行的因素.对收集的数据采用结构方程模型USREL进行估算,研究结果显示,除努力期望外,绩效期望、任务/技术匹配度、社会影响和便利条件对用户采纳有显著作用,任务/技术匹配度显著影响绩效期望,而技术特征显著影响努力期望.因此,传统银行不仅要采取措施改进用户对移动银行的技术感知,还要根据用户的任务需求提供有针对性的服务,从而改进任务/技术匹配度,促进用户对移动银行的采纳.     

Bob Hayes: Forty Years of Leading Operations Management Into Uncharted Waters

The enormous contributions of Bob Hayes to Operations Management (OM) are reviewed. His early work made innovative contributions to probability theory and utility estimation that enabled existing Operations Research theory to be applicable to real problems. Later, inspired by field trips to Japanese and German manufacturers, he joined Kim Clark to conduct an ambitious study of 12 plants in three companies, establishing the impact on productivity of factors such as reject rate, work‐in‐process, and production rate variation. In the 1980s, when adoption of advanced manufacturing automation was in vogue, Bob joined Jai Jaikumar to offer a caution, that new manufacturing technologies required new ways of managing and that advanced technology coupled with obsolete management would produce poorer, not better, results. Perhaps Bob's greatest contribution was to raise OM to a more strategic level. With numerous coauthors, notably Steve Wheelwright, he provided a framework for corporate and manufacturing strategy and showed how to achieve alignment between the two, particularly in the choice of production processes. Recent papers articulated a vision for OM in which a focus on the issues of operating managers provides a consistent framework, but enables our research agenda to evolve as the world's economy changes.     

Present-but-online: How mobile devices may harm purposeful co-presence in organizations (and what can be done about it)

The introduction of mobile devices (e.g., smartphones and tablets), to the workplace has had many positive effects. While research also indicates that mobile devices may lead to the misallocation and depletion of attention, the negative effects, particularly on interactions in organizations, remain less well understood. We draw on micro-sociology to analyze the use of mobile devices in situations of purposeful co-presence, such as meetings and settings that require a joint effort to solve one or more problems. In these situations, the use of mobile devices is likely to de-energize actors and lead to behaviors that are contrary to the aims of establishing situations of purposeful co-presence. We identify ways in which organizations can avoid the negative consequences of mobile devices (while keeping the positive consequences), ranging from building norms regarding the use of such devices to restructuring work processes (e.g., making activities less interdependent and making less use of purposeful co-presence).     

Technology adoption and training practices as a constrained shortest path problem

Technology adoption is not a new venue for research. Much work of decision modeling, diffusion of new technology and statistical analysis of survey data has been done. Some studies focus on finding the optimal forms of technology to adopt within a complementarity framework, but there is no mention of finding an optimal path from a firm's current state to its optimal state. This represents a significant gap in the literature. The paper applies a constrained shortest path problem to training and technology adoption decisions by firms. Given the current set of training and technology adoption the method solves for what technology/practice should be adopted or removed from the complete set of combinations and in what order so as to maximize performance subject to budget constraints. To the authors' knowledge, this is the first application of the constrained shortest path problem to technology adoption decisions.     

Understanding the Adoption Process of National Security Technology: An Integration of Diffusion of Innovations and Volitional Behavior Theories

After the 9/11 terrorist attacks, the U.S. government initiated several national security technology adoption programs. The American public, however, has been skeptical about these initiatives and adoption of national security technologies has been mandated, rather than voluntary. We propose and test a voluntary behavioral intention formation model for the adoption of one type of new security technology: portable radiation detectors. Portable radiation detectors are an efficient way of detecting radiological and nuclear threats and could potentially prevent loss of life and damage to individuals’ health. However, their functioning requires that a critical mass of individuals use them on a daily basis. We combine the explanatory advantages of diffusion of innovation with the predictive power of two volitional behavior frameworks: the theory of reasoned action and the health belief model. A large sample survey (N = 1,482) investigated the influence of factors identified in previous diffusion of innovation research on portable radiation detector adoption intention. Results indicated that nonfinancial incentives, as opposed to financial incentives, should be emphasized in persuasive communications aimed at fostering adoption. The research provides a new integration of diffusion of innovation elements with determinants of volitional behavior from persuasion literature, and offers recommendations on effective communication about new security technologies to motivate public adoption and enhance national safety.     

A model of injustice,abusive supervision,and negative affect

In this study we test a model of workplace interactional injustice, abusive supervision, and subordinate outcomes (work–family conflict and job performance) using affect to explain behavior. In a sample of 200 full-time workers from various industries, their supervisors, and workers' family members, for a total sample of 600 respondents, we position state negative affect as the explanatory mechanism for both how supervisors' perceptions of injustice are associated with subordinates' perceptions of abusive supervision, and also how abusive supervision, in turn, may be associated with subordinates' job performance and their family members' perceptions of work–family conflict. Organizational justice theory underpins our model.     

Adoption of Mobile Telephony in Rural India: An Empirical Study

Mobile telephony has become one of the major factors driving the social and economic development of a country. The objective of this article is to identify factors affecting the adoption of mobile telephony in rural India and examine their impact on its adoption. An explanatory empirical methodology with sequential design was used for this purpose, and new factors that affect users’ decisions to adopt mobile telephony in rural India were identified. We extended the technology acceptance model by integrating new factors for a developing nation. This study found that ensuring service transparency and identifying opinion leaders in the local community are key requirements for increasing the speed of adoption in the rural India. The findings of this study will provide insights for service providers and policy makers to develop strategies and policies that will enhance mobile telephony adoption in rural India.     

在线到移动环境下消费接受行为的演化研究:基于计算实验方法

构建实证数据驱动下的多智能体计算实验平台,用于研究从在线到移动环境下消费转移行为的动态演化机理。实验结果表明,所收集的实验数据与经典扩散方程拟合程度高,说明计算模型能反映真实系统的演化过程。广告在产品/服务的市场投放初期效果明显,随着广告强度的增加,消费接受效果并非明显。当市场中出现高消费休眠时,即便采用高唤醒策略,其移动服务消费接受水平也低。当休眠率远大于唤醒率时,市场成熟期后,移动产品/服务接受量下降,而在线产品/服务接受量回升。当唤醒率远大于休眠率时,移动产品/服务接受量水平可达到最大,并维持稳定。该计算模型和实验结果能为管理者提供电子商务行为决策方面的支持。     

Technology Acceptance Model 3 and a Research Agenda on Interventions

Prior research has provided valuable insights into how and why employees make a decision about the adoption and use of information technologies (ITs) in the workplace. From an organizational point of view, however, the more important issue is how managers make informed decisions about interventions that can lead to greater acceptance and effective utilization of IT. There is limited research in the IT implementation literature that deals with the role of interventions to aid such managerial decision making. Particularly, there is a need to understand how various interventions can influence the known determinants of IT adoption and use. To address this gap in the literature, we draw from the vast body of research on the technology acceptance model (TAM), particularly the work on the determinants of perceived usefulness and perceived ease of use, and: (i) develop a comprehensive nomological network (integrated model) of the determinants of individual level (IT) adoption and use; (ii) empirically test the proposed integrated model; and (iii) present a research agenda focused on potential pre‐ and postimplementation interventions that can enhance employees' adoption and use of IT. Our findings and research agenda have important implications for managerial decision making on IT implementation in organizations.     

Perception of Mobile Phone and Base Station Risks

Perceptions of risks associated with mobile phones, base stations, and other sources of electromagnetic fields (EMF) were examined. Data from a telephone survey conducted in the German- and French-speaking parts of Switzerland are presented (N = 1,015). Participants assessed both risks and benefits associated with nine different sources of EMF. Trust in the authorities regulating these hazards was assessed as well. In addition, participants answered a set of questions related to attitudes toward EMF and toward mobile phone base stations. According to respondents' assessments, high-voltage transmission lines are the most risky source of EMF. Mobile phones and mobile phone base stations received lower risk ratings. Results showed that trust in authorities was positively associated with perceived benefits and negatively associated with perceived risks. People who use their mobile phones frequently perceived lower risks and higher benefits than people who use their mobile phones infrequently. People who believed they lived close to a base station did not significantly differ in their level of risks associated with mobile phone base stations from people who did not believe they lived close to a base station. Regarding risk regulation, a majority of participants were in favor of fixing limiting values based on the worst-case scenario. Correlations suggest that belief in paranormal phenomena is related to level of perceived risks associated with EMF. Furthermore, people who believed that most chemical substances cause cancer also worried more about EMF than people who did not believe that chemical substances are that harmful. Practical implications of the results are discussed.     

Selection and Comparative Advantage in Technology Adoption

This paper investigates an empirical puzzle in technology adoption for developing countries: the low adoption rates of technologies like hybrid maize that increase average farm profits dramatically. I offer a simple explanation for this: benefits and costs of technologies are heterogeneous, so that farmers with low net returns do not adopt the technology. I examine this hypothesis by estimating a correlated random coefficient model of yields and the corresponding distribution of returns to hybrid maize. This distribution indicates that the group of farmers with the highest estimated gross returns does not use hybrid, but their returns are correlated with high costs of acquiring the technology (due to poor infrastructure). Another group of farmers has lower returns and adopts, while the marginal farmers have zero returns and switch in and out of use over the sample period. Overall, adoption decisions appear to be rational and well explained by (observed and unobserved) variation in heterogeneous net benefits to the technology.     

Acculturation spillovers between work and nonwork settings

Work-nonwork spillover research extensively examines how the gains/losses obtained in a work setting may carry over to a nonwork setting along its relevance inside and outside organizations. However, we still do not know in what other ways work settings may spill over to nonwork settings – especially for immigrant populations. To address this gap, we examine whether organizations might create spillovers that shape the way immigrants acculturate (i.e., the degree to which they adopt the mainstream national culture and/or retain the heritage culture) in their nonwork settings and the way through which this might occur. More precisely, we examine whether immigrants' perceived diversity climate in work settings is associated with immigrants' diversity beliefs, which might then influence immigrants' acculturation spillover beliefs and ultimately the way immigrants actually acculturate in their non-work settings. Using structural equation modeling with a sample of 428 Hispanic immigrants, we found that Hispanic immigrants' perceived diversity climate was positively associated with their diversity beliefs, which in turn were positively associated with their acculturation spillover beliefs vis-à-vis adopting the mainstream national culture, but not retaining the heritage culture, which in turn were positively associated with the actual adoption of the mainstream national culture and heritage culture retention in nonwork settings, respectively. We expand work-nonwork spillover research by integrating it with acculturation theory and suggesting the potential impact organizations may have on Hispanic immigrants' acculturation in nonwork settings.     

Individual adoption of convergent mobile phone in Italy

The present study integrates the technology acceptance and convergence streams of research to develop and test a model of individual adoption of convergent mobile technologies. Adopting structural equation modelling, we hypothesize that relative advantage, effort expectancy, social influence and facilitating conditions affect directly individual attitude and, indirectly the intention to use convergent mobile technologies. The model explains a highly significant 53.2% of the variance for individual attitude, while individual attitude accounts for 33.9% of the variance in behavioral intention. Authors are listed alphabetically.     

Strategic Decisions of New Technology Adoption under Asymmetric Information: A Game‐Theoretic Model*

In this paper we explore strategic decision making in new technology adoption by using economic analysis. We show how asymmetric information affects firms' decisions to adopt the technology. We do so in a two‐stage game‐theoretic model where the first‐stage investment results in the acquisition of a new technology that, in the second stage, may give the firm a competitive advantage in the product market. We compare two information structures under which two competing firms have asymmetric information about the future performance (i.e., postadoption costs) of the new technology. We find that equilibrium strategies under asymmetric information are quite different from those under symmetric information. Information asymmetry leads to different incentives and strategic behaviors in the technology adoption game. In contrast to conventional wisdom, our model shows that market uncertainty may actually induce firms to act more aggressively under certain conditions. We also show that having better information is not always a good thing. These results illustrate a key departure from established decision theory.     

Paper Versus Electronic Medical Records: The Effects of Access on Physicians' Decisions to Use Complex Information Technologies*

This study examines physicians' responses to complex information technologies (IT) in the health care supply chain. We extend individual‐level IT adoption models by incorporating a new construct: system accessibility. The main premise of the study is, when faced with a decision between alternate IT systems, individual users tend to select and make use of the technology or system that is most readily accessible. We discuss both physical and logical dimensions of accessibility as they relate to adoption of electronic medical records (EMR). Physical accessibility refers to the availability of computers that can be used to access EMR, while logical accessibility refers to the ease or difficulty of logging into the system. Using data from a survey of 199 physicians practicing in a large U.S. hospital, we show that, when deciding between the paper chart and EMR, accessibility is an important consideration in a physician's decision to use the system. Both dimensions of accessibility act as barriers to EMR use intentions through their indirect effect on physicians' perceptions of EMR usefulness and ease of use. Logical access also has a direct effect on EMR use intentions. We conclude that accessibility is an important factor that limits acceptance of complex IT such as EMR.     

医生的信息-情感交互模式对移动问诊服务满意度的影响——基于“激励-保健”理论的分析

移动问诊服务日益成熟,但患者满意度仍有待提高。现有研究对医患交互过程关注不足,且忽略患者不满意评价的影响因素。为此,本文引入"激励-保健"理论视角,研究医生的信息-情感交互模式对移动问诊服务满意及不满的影响机制。本文筛选国内某领先移动问诊平台中的300次医患沟通记录,采用"先定性后定量"的混合研究方法对数据进行分析。其中,定性研究旨在识别医生交互模式的细分维度,定量研究则用于提出并验证不同交互模式与患者满意及不满的关系。研究发现,医生的信息交互模式是移动问诊服务满意度的保健因素,而情感交互模式是激励因素。结论丰富了移动问诊服务患者满意度的研究框架,对改善医生行为和医疗服务APP设计提供了指导。     

Adoption of the mobile Internet: An empirical study of multimedia message service (MMS)

Multimedia message service (MMS) provides more multimedia communication with entertainment effects than current text-based short message service (SMS). While many reports indicate that the mobile Internet market will be huge, little is known about whether people will accept MMS. This study applies innovation diffusion theory to examine the factors that influence the adoption of MMS. The proposed model was empirically evaluated by using survey data collected from 207 users concerning their perceptions of MMS. The findings indicate that perceptions of use were different over innovation diffusion stages. Specifically, there was a significant difference between potential adopters and users. The results may provide further insights into MMS marketing strategies.     

Social media led co-creation of knowledge in developing societies: SME’s roles in the adoption,use and appropriation of smartphones in South Asia

Abstract

Social media supports the creative economy through its involvement in the adoption and appropriation of new innovation and accelerates economic growth. The current paper expands on this notion by identifying and analyzing the interaction between social media-based communities and small and medium enterprises (SMEs), as it examines how social media contributes to the knowledge co-creation and supports the adoption, use and appropriation of smartphones in South Asian countries, which are inhabited by approximately 1.6 billion people. The findings obtained through virtual ethnography (VE) provide insights into the dynamics and kinetics of knowledge co-creation and how that benefits large multinationals, small local businesses and consumers in developing societies. As such, we advance the knowledge management scholarship by presenting a holistic model of co-creation of knowledge involving multiple stakeholders.     

Mining the hidden seam of proximity m-payment adoption: A hybrid PLS-artificial neural network analytical approach

This study investigates the adoption of proximity mobile payment services (PMPS) using, for the first time, an extended version of the decomposed theory of planned behaviour (DTPB) and considering both the linear and non-linear relationships depicted in the proposed model. Based on a two-stage hybrid analytic methodology, the proposed model was validated empirically using a sample of 951 participants. First, partial least squares (PLS) regression was used to identify the significant drivers of PMPS acceptance predictors. Artificial neural networks (ANN) were then used to rank the relative influence of the significant adoption drivers obtained in the previous step. The PLS results indicate that the extended DTPB provides a solid theoretical framework for studying the adoption of PMPS. The results of the PLS-ANN sensitivity analysis confirmed the PLS results regarding the importance of the determinants' of normative and controlling customers’ beliefs, although there were some contradictions concerning the determination of customer attitudes and behavioural intentions towards PMPS usage. The results are discussed and implications are offered.     

Determinants of RFID adoption intention by SMEs: an empirical investigation

Radio frequency identification (RFID) technology has been considered as one of the 10 technologies that will transform firm across industries. However, the adoption and use of the technology has been slower than predicted, mainly because of technological, organisation and environment factors related to RFID. This study develops a conceptual model that explores the role that technological, organisational, environmental and managerial characteristics of small and mid-sized enterprises (SMEs) play in their intention to adopt RFID technology. To test the model, a web-based survey was administered to 453 SME managers from the USA, the UK, Australia and India. Logistic hierarchical regression is used to test the proposed model. Implications for RFID technology research, theory and practice are discussed.