基于正式结构与非正式网络的企业内部知识共享优化方法

从社会网络视角提出一种基于正式结构与非正式网络的企业内部知识共享优化方法;从解构企业内部社会网络的角度出发,对承载企业内部知识共享的正式结构、非正式网络及其4个子结构(被忽视的正式结构、被利用的正式结构、被利用的非正式网络和潜在的非正式网络)进行分析;依据网络特征识别关键的知识代理人和任务导向的知识共享缺口,在此基础上对企业内部知识共享进行优化。     

Strategy implementation and organizational change: How formal reorganization affects professional networks

Strategy implementation is difficult, particularly as it often requires changes in formal organization structures. Prior research has shown that change in the formal structure may affect employee networks. Yet, we know relatively little about how such changes affect different network ties. This paper considers how formal structural change affects senior managers’ ability to maintain their intraorganizational networks. The hypotheses are tested on sample of 884 work-related relationships of 96 partners in a global professional services firm. This firm had recently implemented a new strategy, which led to a change in the product-market focus and the resulting formal structure. Our findings reveal that the characteristics of a specific network tie determine whether it is affected by formal structural change. In particular, we find that network ties that are highly embedded in the social structure are more likely to be affected by change in the formal structure. In contrast, ties that are relationally embedded are less likely to be affected by change in the formal structure. We discuss the theoretical and practical implications of these results. In particular, the findings may have consequences for the success of strategy implementation and strategic transformation efforts.     

控制,吸收能力与知识转移——基于离岸IT服务外包业的实证研究

离岸IT服务外包是一个知识密集过程,从海外客户到国内供应商的有效知识转移是成功的关键。然而,针对客户的不同控制模式和供应商的吸收能力对显性和隐性知识转移的不同影响,以及这两种知识转移对绩效影响的实证研究还极其有限。本文基于一项问卷调查,发现客户的正式控制对显性知识转移的影响比非正式控制的作用更强。隐性知识转移比显性知识转移更依赖于供应商的吸收能力,显性知识转移对隐性知识转移有积极促进作用。研究还显示,正式控制对离岸IT服务外包绩效有直接影响,但知识转移对外包绩效的影响并不显著。     

Learning from international business affiliates: developing resource-based learning capacity through networks and knowledge acquisition

Resource-based learning capacity (RBLC) is an organization's specific resources – both human and tangible – that can be organized to enhance learning processes. This study develops and tests a model that examines the relationship between the learning efforts of focal firms from their international business affiliates (IBAs) – organizations located outside the focal firm's domestic market with whom the focal firm has a relationship – and the focal firms' RBLC. This learning process refers to the transfer of knowledge from the IBA to the focal firm. Results indicate that while learning effectiveness positively influences the RBLC of the focal firm, learning efficiency has a negative impact on RBLC. The IBA's home country network centrality and the tie strength between the focal organization and the IBA are found to influence learning effectiveness positively. Tie strength also enhances learning efficiency. Finally, the findings indicate that the IBA's home country network centrality enhances the strength of the ties between the focal organization and its IBA.     

Knowledge ties among subsidiaries in MNCs: A multi-level conceptual model

While ties among subsidiaries—the key players of a MNC network—are a prerequisite for the formation of the network and the flow of knowledge within the organization, we know little about factors influencing the formation of such ties. By building on the literature on inter-firm networks and knowledge-based view of the firm, we develop a multi-level model consisting of subsidiary characteristics, dyadic dynamics, and salient contextual factors to explain the inter-subsidiary collaboration for knowledge development and exchange. We bring to the fore the importance of examining multiple dimensions in understanding what predicts tie formation and the efficacy of these ties in creating a knowledge advantage. This paper advances the notion of subsidiary knowledge networking capability—the ability to form, manage, and leverage a network for gaining and sharing knowledge—and suggests that such capability is critical for subsidiaries and by extension the MNC, to achieve a competitive advantage.     

More Formally: Rediscovering the Missing Link between Formal Organization and Informal Social Structure

Abstract

Although foundational organization theory recognized the role of both formal and informal elements, for the past two decades scholarship appears to have primarily attended to the role of informal social structures (i.e. social networks) in explaining organizational functioning. This trend, however, has left a disconnect between the literatures on formal organization and informal social structure such that crucial questions and problems at the intersection of the two streams of research have been neglected. In this essay, we make the case for rediscovering the inherent interplay between formal organization and informal social structure given their common basis of interactions in organizations. We argue that by bridging the gap between formal organization and informal social structure scholarship we can advance our understanding of both the origins and evolution of social networks and the design and effective functioning of organizations. As a first step towards achieving greater integration of research on formal organization and informal social structure we: consolidate existing scholarly understanding in this area, profile the few studies that have begun to bridge the disconnect between formal and informal elements, identify conceptual logics for linking formal and informal elements, and propose an agenda for future research.     

When homophilous ties matter: Social network brokerage and individuals’ innovative behavior

Occupying a brokerage network position provides the focal actor with structural opportunities to access non-redundant information and knowledge which may result in an enhanced innovative behavior. However, such a network position entails important challenges associated with knowledge articulation and behavioral constraints, which may hinder focal actors’ innovative outcomes. Drawing on the contingency perspective of social capital theory, in this study, we examine how socio-demographic similarity between a focal actor and his/her direct contacts may affect the relationship between brokerage and innovative behavior. Specifically, we focus on professional background and gender as salient socio-demographic categories that depict the type of knowledge possessed as well as informational, and behavioral differences among people. The results of an empirical study on 134 employees (the response rate was 88%) and 31 supervisors (the response rate was 97%) of an Italian consulting company show that having many homophilous ties, in terms of professional background and gender, strengthens the positive relationship between social network brokerage and individuals’ innovative behavior. These findings furnish important insights for the research on intra-organizational social networks and innovative behavior. At the end of the paper, we discuss its theoretical and practical implications as well as the potential limitations that open avenues for future research in the field.     

Informal Mentoring as an Organisational Resource

Mentoring is a mechanism for supporting junior managers but until now little research on the benefits to the organisation has been reported. This paper reports on a survey of managers in a UK local government authority to ascertain their views of the benefits of informal mentoring to the organisation. Both mentors and protégés perceived mentoring as investment in a future pool of managers and a tool for the management of change. Mentoring was also seen as assisting in the transfer of knowledge, organisational learning and cross-departmental communication—in other words, as nodes in an information network. Further research is suggested into mentoring as a micro-level knowledge-producing community of practice. As informal mentoring is likely to bring longer-term advantages to the organisation, the paper also discusses how to capture the benefits of informal mentoring when designing formal schemes.     

Development of engineering managers: An alternative approach

A persistent problem existing in many technical organizations is the effective development of engineering managers. The authors discuss the problem, typical approaches currently used in attempts to resolve it, and then offer an alternative approach. The suggested strategy entails standard, formal training methods coupled with provision of informal opportunities within the organization. While formal training provides the essential building blocks of managerial knowledge, it is suggested that informal opportunities allow the potential manager to put this knowledge to trial use in a variety of situations. The benefit for the engineer is a better understanding of the material learned and how it may be practically applied. The benefit for the organization is the realization and utilization of potentially untapped human resources.     

The Impact of Vicarious Experience on Foreign Location Strategy

MNEs can learn from the foreign investment experiences of other firms when evaluating their own foreign entry strategies. We argue that other firms' experiences reduce investment barriers arising from formal and informal institutional environments in host countries that are dissimilar from an MNE's home country, thereby encouraging new entry. Our empirical analysis of foreign entries by Japanese public manufacturing firms over more than a thirty-year period indicates that the prior experiences of other firms in a host country mitigate the negative effect of formal and informal institutional distance on entry decisions: as other firms' experiences in a host country increase, a firm is less deterred by greater institutional distance from entering the country. We also find that the distance-mitigating effect of other firms' experiences in different industries is less significant when a larger body of same-industry firm experience exists in a country, implying a substitution effect between different types of vicarious experience.     

It’s all about culture! Institutional context and ownership concentration across Europe

It is widely recognised that the formal institutional context affects firm ownership concentration. However, the impact of the informal institutional context has received less research attention. Drawing from institutional theory, we tested our hypothesis that both the formal and informal (cultural) institutional contexts simultaneously influence firm ownership concentration. Based on a firm-level database of the largest 600 listed companies in 19 European countries for the period 2009–2015, we found that both formal and informal institutional contexts, considered independently from each other, affect the level of firm ownership concentration. However, when these institutional contexts are considered together, the significance of the formal institutional context's effect on ownership concentration disappears while the informal (cultural) institutional context remains significant. Specifically, our findings indicate that high power distance, collectivism, uncertainty avoidance, restraint, and short-term orientation favour firm ownership concentration. Overall, our findings demonstrate that the diversity in European cultures explains firms' different levels of ownership concentration across European firms, signalling that the European Union's efforts towards a common regulatory frame may not necessarily lead to a convergence of European firms' ownership structures and, consequently, of corporate governance practices.     

Innovative Knowledge Transfer Patterns of Group-Affiliated Companies: The effects on the Performance of Foreign Subsidiaries

The objectives of this paper are to determine the patterns of innovative knowledge transfer strategies of globalized group-affiliated companies (GACs) from emerging markets and to assess the effects of these patterns on the performance of foreign subsidiaries. The sample are comprised of 52 Korean business groups, called chaebols, which consist of 181 parent firms and their 1,068 foreign subsidiaries as of the end of 2009. In the study, we employ the perspectives of organizational learning and internal resource-based theories of the organization, and the results are assessed based on cluster and post-hoc regression analyses. The authors identify five distinct groups of innovative knowledge transfer patterns, i.e., 1) small inactivator, 2) hyperactive transferor, 3) laissez faire exploiter, 4) hands-on exchange avoider, and 5) moderate researcher. Our cluster and post-hoc regression analyses support the main hypotheses, i.e., 1) there will be differences in patterns of innovative knowledge transfer strategies of globalized GACs within chaebols; and 2) these differences will influence the performance of foreign subsidiaries. Our contribution to the extant literature is to fill the vacuum that exists in the current empirical studies on 1) a positive vs. negative balance of exploratory and exploitative innovative knowledge exchanges among GACs within a business group and 2) the phenomenal patterns of innovative knowledge transfer and their effects on the performance of foreign subsidiaries in the context of emerging market GACs. Therefore, our analyses advance the research in the area of innovative knowledge management in the context of the emerging market business groups.     

Knowledge sharing for innovation performance improvement in micro/SMEs: an insight from the creative sector

Abstract

As economies become more reliant on innovative, knowledge-intensive firms, understanding the interaction between knowledge and improving innovation performance is increasingly important. Although most UK businesses are micro, small or medium-sized enterprises (micro/SMEs), knowledge management research has tended to focus on large companies Knowledge sharing can be critical for innovation performance, especially for smaller players with limited resources. Our study presents an insight from micro/SMEs operating in the highly knowledge-intensive and innovative games/entertainment software development sector. Using a mixed method approach, we investigate knowledge sharing and its contribution to firm innovation performance improvements. Our findings suggest that micro/SMEs are at the forefront of the creative sector precisely because of their smaller size. Our study reveals evidence of knowledge donation but limited evidence of knowledge collection in the knowledge sharing process. We develop a model highlighting the importance of industry context, individual knowledge and organizational size in knowledge sharing for innovation performance.     

团队内社会网络质量、工作竞争对团队成员知识转移的影响研究

本研究以团队为对象,考察了在正式的工作关系背景下,当团队成员间存在工作竞争时,团队内社会网络对知识转移的影响.研究认为,反映社会网络质量的网络信任会促进团队内知识转移,而网络认知信任和网络情感信任对团队内知识转移具有不同的作用,其中网络情感信任的影响要强于网络认知信任.工作竞争具有调节这种影响的作用,并且对网络认知信任和情感信任的调节程度会有所不同.研究对所提假设进行了实证检验,并对结果进行了进一步解释,旨在进一步剖析知识活动的规律,从而为企业有效的管理知识提供指导.     

How makers responded to the Personal Protective Equipment shortage during the COVID-19 pandemic: An analysis focused on the Hauts-de-France region

The COVID-19 pandemic saw makers mobilize around the world to address a shortage of medical equipment. Our research focuses on a group of makers organized in the Hauts-de-France region. Combining interviews with tool-based and hybrid method (quantitative/qualitative), we analyzed the collaborative messaging room used to coordinate the production of face shields. That field work enabled us to update the profile of the participants, the intensity of their contribution, the nature of the innovation implemented, the coordination mechanisms, and the associated difficulties. We identified different makers' profiles given their backgrounds, expertise, and network. We evaluated the type of collaboration they developed with the local public and private actors through an online platform, and how technology facilitated the interactions and circulation of information despite the confinement. We evaluated the level of performance from the point of view of an organization, knowledge transfer, and invention. It reveals how these practices can successfully evolve from resilience to innovation. We discuss the potential of exploiting the makers’ open source practices in collaborative and innovative territory dynamics with an interest in sharing the knowledge commons.     

Political behavior in organizations—A cross-cultural comparison

The purpose of this study is to explore the differences in the meaning attached to organizational politics (OP) across cultures. A critical incidents scale was distributed to two samples of university faculty, one in Canada and one in Israel. Three aspects relevant to the perception of OP were investigated : (1) the role that elements previously identified in the literature play in the actual perception of OP by employees; (2) the extent to which OP is perceived as moral; and (3) the degree to which OP is perceived to be prevalent or likely to occur in the subjects’ organization. The results showed that the Canadian sample perceived the various elements in the scale as generally more political, less moral, and less prevalent in their organization than the Israeli sample. Both samples considered informal influence attempts as more political than formal or illegal ones. The two samples also considered illegal influence attempts as less moral than formal or informal ones. Elements defined in our study as circumstantial, i.e, “conflict,” “power attainment,” “concealment of motive,” and “acting against the organization,” were found to make a smaller contribution to the perception of situations as political than elements defined as behavioral, i.e., “formal,” “informal,” and “illegal,” influence attempts.     

How do formal and informal institutions influence firm profitability in emerging countries?

Drawing from institutional economics, we examine how the quality of formal institutions (e.g. protection of property rights, efficiency of the judicial system and government regulations) and a particular aspect of informal institutions, trust, influence the profitability of small and medium-sized enterprises (SMEs) vis-à-vis large firms. Our theoretical framework, which is supported by an analysis of over 205,000 observations in 16 emerging countries in the Central and Eastern European (CEE) region, explains why informal and formal institutions have a considerably different effect on the profitability of SMEs and large firms, and indicates that while SMEs benefit from formal institutional quality more than large firms do, large firms benefit from trust in society more than SMEs. It further shows that formal institutions and trust substitute each other in influencing firm profitability and that this substitution effect is stronger for large firms.     

When managers become leaders: The role of manager network centralities,social power,and followers' perception of leadership

We explore how formal managers' centralities in both positive and negative networks predict followers' perceptions of their leadership. By incorporating social networks and social ledger theory with implicit leadership theories (ILTs), we hypothesize that formally assigned group leaders (managers) who have more positive advice ties and fewer negative avoidance ties are more likely to be recognized as leaders by their followers. Further, we posit that managers' informal networks bring them greater social power, an important attribute differentiating leaders from non-leaders. We conducted two survey-based studies in student and field teams to test the hypotheses. Based on nested data in both studies, we found support for our hypotheses. These results remain robust across the two studies even though they used different designs (cross-sectional versus longitudinal), different samples (field versus students) across different countries (United States versus India), and a host of control variables at both the leader and follower levels. We find that managers who are central in the advice network are socially powerful and are seen as leaders by individual followers. In contrast, managers who are avoided by followers lack informal social power are not seen as leaders. We conclude by discussing the theoretical and practical implications of our findings and the ways in which our theory and results extend ILTs and social network theory.     

Networks within Industrial Districts: Organising Knowledge Creation and Transfer by Means of Moderate Hierarchies

This paper furnishes evidence of innovative modes of organisationof inter-firm relationships and knowledge management within industrialdistricts. With the aid of a district firm, we first highlight the marked tendency among the largest companies to eschew an exclusively endogenous innovative process. Next, we analyse how the leading firm can play an active role within a network by assigning outside its boundaries tasks that were once undertaken in-house. This happens gradually with the moderate hierarchisation of originally destructured network relationships. In its attempt to organise innovative modes of design and manufacturing, without losing control and strategic legitimisation, the leading firm elects a coordinating agent withdirect responsibility over a selected team of specialist suppliers.     

跨国专利合作网络中技术接近性的调节作用研究

技术接近性对于企业间的跨国专利合作具有重要作用.基于多维接近性整体分析框架,采用中国电力系统技术领域2000年至2008年国外专利合作数据,分析技术接近性对其他接近性的调节作用.通过构造112家中外企业的专利合作网络,运用QAP网络回归方法实证检验跨国专利合作网络中技术接近性在地理接近性和社会接近性影响专利合作网络中节点连接距离和连接重要性过程中的调节作用.研究结果表明,在考虑多维接近性共同作用时,技术接近性对网络节点的连接距离和连接重要性具有重要影响,有助于节点之间构筑较短的连接渠道并形成较为重要的合作关系.除此以外,技术接近性还能正向调节社会接近性对连接重要性的正效应,但对于社会接近性与连接距离之间的关系没有显著的影响.由此验证了技术接近性可以影响其他接近性与跨国知识合作关系的基本假设,为进一步揭示不同接近性之间的相互作用机制提供了理论基础.