基于信任的供应链伙伴关系维系管理方法研究

在契约的基础上进行基于信任的伙伴关系维系管理是保证节点企业间融洽合作关系的有效策略之一.本文首先分析了供应链伙伴关系管理实践中需要注意的问题以及信任与供应链伙伴关系的内在联系;在供应商开发程序的基础上融入信任诊断、协商沟通和改进供应链伙伴关系提高绩效的过程,提出了一种基于信任诊断的供应链伙伴关系开发程序进行多层伙伴关系维系的方法,包括基于信任的伙伴关系诊断层、伙伴关系协商沟通层和伙伴关系修正层.最后给出了支持该方法不同组成元素的企业实际运作例证.     

Corporate Social Responsibility through Cross‐sector Partnerships: Implications for Civil Society,the State,and the Corporate Sector in India

Corporations are increasingly forced to widen their agendas to include social and environmental concerns, or corporate social responsibility (CSR). This development has been recorded in the current academic debate, and the views regarding its implications for business, the state, and civil society diverge. However, there is agreement within the CSR and corporate governance literatures that there is a lack of thorough empirical studies of these effects. Based on a case study of the multinational wind energy company Suzlon Energy's CSR projects in rural India, this article contends that CSR projects implemented through cross‐sector partnerships can help to build the capacities of civil society organizations (CSOs). Although the risk of corporate steering of the civil society agenda is reduced when CSR prioritizes community needs over business imperatives, CSOs tend to bear the highest costs in partnerships, through credibility losses and insecurity concerning project terms and funding, reinforcing the importance of critical cooperation and complementary core competencies in cross‐sector partnerships. The results have implications for the strategies of corporations, CSOs, and governments as well as for the planning of national and international development aid.     

Trust in Islamic Business-to-Business Relationships: Evidence from Indonesia

We examine the role of trust within Islamic culture in business-to-business relationships by exploring the link between credit officers’ trust in business customers and their financing decisions. In line with our framework, which is based on the fact that Islamic culture is characterized by a collectivistic approach and clan-based social structure, we find that value-based trust is more important than competence-based trust in explaining business relationships. The results support the argument that Islamic culture business relationships are grounded more on the principles, values and norms that a partner brings to the relationship than on business skills. Our results are robust to endogeneity and multilevel issues.     

A Holistic Framework for Trust in Online Transactions

This paper systematically reviews previous studies of trust from social, economic and technological perspectives and develops a holistic framework for trust, which can be used to analyse the establishment and maintenance of trust in online transactions, and identify the mechanisms that can be used to increase trust. Trust plays a crucial role in the formation of dependent relationships represented by online transactions, and a holistic treatment of trust is necessary because of the gap that exists between the developments in information systems and our understanding of their social and economic implications, and the impact on the perceived trust of the transacting parties. This review enables us to depict an online transaction through its attributes and context, and systematically map these to identified trust antecedents. The key components and processes of the framework are outlined, and three strands of empirical work are discussed to develop it further. The framework highlights the critical role of institutions in the establishment and maintenance of trust in online transactions, which informs the development of e‐commerce and e‐business platforms and the underpinning information systems, and facilitates the establishment of mechanisms to induce additional institutions to increase trust in online transactions.     

Ethnic Minority Women in the Scottish Labour Market: Employers' Perceptions

This paper contributes to an under‐researched area through investigating employers' perceptions of ethnic minority women in the Scottish labour market. Adopting a social constructionist approach which acknowledges agency and structure and incorporates insights relating to organizational and social group culture, the study highlights the influence of individual (micro), organizational (meso) and contextual (macro) factors on ethnic minority women's participation in the labour market. The paper is based on qualitative research involving Scottish employers in the public and private sectors to examine perceptions and practices related to the employment of ethnic minority women. Institutional commitment to equality issues is questioned, although individual instances of engagement with key equality issues were sometimes evident. Proactive recruitment strategies and career support for ethnic minority women and men were not in evidence, and there was low awareness of the unique position of ethnic minority women in employment and society. We argue that these findings call for a multi‐level approach to advancing human resources management policy, practice and research within a wider socio‐political environment in which the responsibilities and duties of public sector organizations are clarified and more support is provided for organizational promotion of equal opportunities.     

Public-Private Governance Regimes in the Global Sphere

Globally, there are challenges and threats that cannot be targeted by a single actor, even if it may be a national state, legitimized and willing to act. Hence, new collaboration regimes were created: international organizations, but also – formal or informal – cooperations with the private sector. Our paper discusses organization forms of these cooperations or ‘global public private partnerships’ (GPPP) theoretically and outlines framework conditions for the use of these global partnerships. Additionally, the health sector will be tackled exemplarily to delineate in how far GPPP are largely depending on the nature of the good provided.     

Matching Product Architecture and Supply Chain Configuration

In this paper, we examine the suggested link between product architecture (i.e., the extent to which a product is modular vs. integral) and supply chain configuration (i.e., whether the product development is done internally by the manufacturer in an integrated supply chain or in collaboration with a supplier in a decentralized supply chain). Our model suggests that the choice of product architecture depends on firm, market, and product characteristics in addition to supply chain structure. In contrast to other studies, we find that the optimal mapping from architecture to supply chain structure is not always one‐to‐one. A decentralized supply chain may be associated with a more integral product when the technical collaboration penalty is not excessive and suppliers have significantly superior product development capabilities. Furthermore, in a decentralized supply chain, the nature of the relationship between the original equipment manufacturer and its supplier (adversarial or collaborative) plays a role in the choice of product architecture: modular architectures are more likely when the parties have adversarial relationships, while long‐term trust‐based relationships facilitate more integral product architectures.     

Changing Leadership and Gender in Public Sector Organizations

The aim of this paper is to examine the ways in which leadership at middle management level in the public realm is gendered. This is attempted largely through a consideration of academic literature, supported by some empirical findings from a research investigation into higher education and social work in Sweden and England and a review of literature that reveals varying types of leadership characterized as masculinist. Taking the position that context shapes social relationships and subject positions, and provides opportunities as well as constraints, we consider leadership in the public sector under the sway of new public management, framed by neo‐liberalism and the valorization of competition, self‐interested instrumentality, uncertainty and risk, operationalized in public sector organizations through performative regimes. It is argued that while some women and men are willing participants in the new regimes, others are antagonistic or ambivalent, finding themselves mired in neo‐bureaucratic processes of surveillance and control, often stuck in occupational cul‐de‐sacs. It is contended that neo‐liberalism and new public management are associated with masculinist forms of rationality that elevate individual winners and losers and divert attention from collective issues of gender. Rather than focus on gendered styles of leadership it is suggested that it is more important to look at their gendered performance and effects.     

Trust,partner selection and innovation outcome in collaborative new product development

A key feature of collaboration in general and collaboration for innovation in particular is the existence of trust. Trust is important because it reduces the costs and risks involved in collaboration, while also increasing the overall performance. This article explores the role that trust plays during the selection of suppliers in new product development (NPD), and the outcome that reliance on trust has on the innovation effort. The research involves a case study of two organisations following contrasting approaches to NPD sourcing, but both relying on collaborative, long-term relationships. In both cases, we find goodwill trust as the key variable explaining the reliance on collaboration. We also find that over-reliance on goodwill trust and geographical proximity in selecting NPD suppliers leads to an emphasis on incremental innovation which hampers the ability of both organisations to engage in radical NPD.     

供应链伙伴关系管理问题研究现状评述及分析

综述了国内外70余篇供应链伙伴关系相关文献,从关系管理基础理论、关系现状调查分析、关系组建研究、关系持续研究、信任关系五个方面,分析了供应链伙伴关系管理的研究进展;总结了现有研究中需强化的内容;进而,提出了供应链伙伴关系管理中一个新的研究课题--供应链伙伴关系维系管理,并展望了该课题中急需进行深入研究的方向.     

Inter‐Organizational Fit,Relationship Management Capability,and Collaborative Performance within a Humanitarian Setting

Donors and governments are increasingly calling for more collaborative relationships between humanitarian organizations (HOs), to improve the efficiency and effectiveness of humanitarian operations by exchanging information, knowledge, and resources. This study examines the relative efficacy of partners' characteristics (i.e., compatibility and resource complementarity) and partners' relationship management capability on collaborative relationships, incorporating mutual trust and reciprocal commitment as two mediator constructs. We use Partial Least Squares to examine the proposed hypotheses using a sample of 191 respondents. Data are collected through a web‐survey of international humanitarian non‐governmental organizations (NGOs) in countries across Africa, Asia, and South America. The results reveal that (i) resource complementarity and relationship management capability are significant factors influencing collaborative performance through their effects on partners' mutual trust and reciprocal commitment, and that (ii) partners' compatibility (i.e., missions, values, and operational methods) does not significantly drive success or failure of collaboration between international NGOs. These results suggest that given the present diversity of HOs' characteristics, the success of collaboration is associated with the partners' level of understanding of each other's objectives, operations, and values, and to the extent to which organizations efficiently communicate and coordinate their joint activities. The managerial implications of the findings are also discussed.     

社会化商务中基于经验及推荐的消费者感知信任模糊融合模型

社会化商务中消费者根据个人经验和他人推荐建立感知信任,是一种典型的信任融合问题。其中,相似性决定了过往个人经验和他人推荐对消费者感知信任的影响力,是信任融合问题中的主导因素。信任融合起源于计算机网络安全领域,国内外学者对此进行了大量研究,但在社会化商务背景下,消费者感知信任的模糊性和感知信任形成的多源性问题对信任融合模型提出新的挑战,带来相似性与感知信任度量难及多源信任融合难问题。针对上述问题,以基于案例的决策理论（CBDT）为基础构建由相似性引导的模型框架,结合直觉模糊集和多属性决策方法构建感知信任模糊融合模型。该模型将决策者的经验与他人推荐相融合,将多种方法相结合优势互补,对完善信任融合方法体系有贡献,对多学科交叉有意义,为传统电子商务平台制定精准营销策略提供新思路,为社会化商务商家预测消费者感知信任提供新的度量方法。     

All You Need Is Trust? An Examination of Inter‐organizational Supply Chain Projects

This study examines the antecedents of supply chain project success. We first propose and test a model that describes the role of relationship‐level factors (trust and asymmetric dependence) and project‐level factors (between‐firm communication and within‐firm commitment) in determining supply chain project success. We find that project‐level factors completely mediate the effect of trust on project success. We conclude that trust, despite being a stronger predictor compared to asymmetric dependence, is necessary but not sufficient for supply chain project success. We then proceed to further explore the role of these factors by introducing a categorical scheme that differentiates supply chain projects based on the decision rights configuration of each project. This categorization enables us to explore how relationship‐level and project‐level factors can have different impact on performance based on the characteristics of a supply chain project. The findings offer insights into how to effectively manage supply chain projects and inter‐firm alliances.     

Cooperation,Trust and Performance – Empirical Results from Three Countries

Reverting to the resource‐based view of strategic management and cooperation theory, we provide argumentation for the value of two critical resources to cooperating firms: cooperation experience and maxim‐based trust. The results of a large‐scale survey in three European countries (Austria, Slovenia and the Czech Republic) reveal an important fact: although cooperation experience contributes to business performance, the contribution of maxim‐based trust to success is significantly higher. As a result, corporate success depends not only on the quantity of cooperation experience, but also – and to an even greater extent – on the quality of cooperation with regard to the form of coordinative power established within the cooperation arrangement. Given that maxim‐based trust has been identified as a feasible coordination mechanism in cooperation relationships, it might therefore be freed from its frequent characterization as utopian and out of touch with reality.     

Conditions for successful strategic alliances in the food industry

This paper focuses on strategic fuzzy alliances (SFAs) and the role of trust in business-to-business relationships. First, a theoretical model of governance choice involving strategic alliances is developed, integrating the Shapiro, Sheppard, and Cheraskin (1992) taxonomy of trust into a neoinstitutional framework. Second, this model, based on transaction theory, is then used to generate necessary and sufficient conditions for trust-based agreements. The third component of this paper is an empirical model, which tests the above theory. Finally, managerial implications from the results are discussed.     

The soft side of knowledge transfer partnerships between universities and small to medium enterprises: an exploratory study to understand process improvement

Abstract

The study explores the soft side of knowledge transfer partnerships between universities and small to medium enterprises (SMEs), a topic which is often neglected in the knowledge management literature. The aim of this paper is to uncover the issues which emerge during formation of a partnership between heterogeneous organizations and universities. In addition, the study unfolds the criticalities of typical process improvement capability that supports the knowledge transfer partnerships between universities and SMEs. Using multiple cases, this study unravels the dominant elements that influence knowledge transfer process development, governance, implications and responsibilities. The major contribution of this study is the development of a framework based on empirical evidence using three knowledge transfer partnerships (KTPs) which illustrates the way in which soft factors in knowledge transfer partnership phases may have an impact on success or failure of university–industry collaborations for innovation.     

Cross‐Milieu Terrorist Collaboration: Using Game Theory to Assess the Risk of a Novel Threat

This article uses a game‐theoretic approach to analyze the risk of cross‐milieu terrorist collaboration—the possibility that, despite marked ideological differences, extremist groups from very different milieus might align to a degree where operational collaboration against Western societies becomes possible. Based upon theoretical insights drawn from a variety of literatures, a bargaining model is constructed that reflects the various benefits and costs for terrorists’ collaboration across ideological milieus. Analyzed in both sequential and simultaneous decision‐making contexts and through numerical simulations, the model confirms several theoretical arguments. The most important of these is that although likely to be quite rare, successful collaboration across terrorist milieus is indeed feasible in certain circumstances. The model also highlights several structural elements that might play a larger role than previously recognized in the collaboration decision, including that the prospect of nonmaterial gains (amplification of terror and reputational boost) plays at least as important a role in the decision to collaborate as potential increased capabilities does. Numerical simulation further suggests that prospects for successful collaboration over most scenarios (including operational) increase when a large, effective Islamist terrorist organization initiates collaboration with a smaller right‐wing group, as compared with the other scenarios considered. Although the small number of historical cases precludes robust statistical validation, the simulation results are supported by existing empirical evidence of collaboration between Islamists and right‐ or left‐wing extremists. The game‐theoretic approach, therefore, provides guidance regarding the circumstances under which such an unholy alliance of violent actors is likely to succeed.     

The Two Pillars of New Management Research

Ken Starkey and Paula Madan's report, Bridging the Relevance Gap (2001), advocates the development of collaborative networks between academics and organizations. Drawing on similar experiences, this article discusses two essential conditions of such programmes: a clarification of the scientific object of management research, and the design of research-oriented partnerships. The scientific identity of management research should be distinguished from other social sciences: management sciences do not study economic or social facts, but 'models of collective action' which are then perceived and judged conventionally and historically as 'economic or social phenomena'. Therefore, the essence and universality of management research is in understanding, criticizing and inventing 'models of collective action'. In management research, as in other design sciences, the classical laboratory and field models of research are important. However, a third model of research based on partnerships is required, where knowledge does not transcend action but is integral to it. Yet research is not simply 'doing better' and requires theoretical and empirical control. Hence, the design of 'research oriented partnerships' is a crucial key of new management research. Inspired by existing experiences, the research community could lay down the rules and commitments expected from academics and companies in research-oriented partnerships. Resting on these two pillars, research could contribute to the invention of new models of collective action adapted to contemporary issues and values and reduce misleading mimetic behaviour, blind compliance to gurus or fashion in management practice.     

An Empirical Model for Managing Quality in the Electronics Industry

Much of the empirical research in the past two decades has suggested that quality management (QM) is context dependent. This research develops an empirical QM model in a technology‐based sector—electronics manufacturing. Based on quantitative and qualitative investigations of 225 electronics firms in Hong Kong and the Pearl River Delta (PRD) region of China, a path analytic model is developed. The empirical model shows that a typical quality management system (QMS) in the electronics industry is composed of four major modules, namely leadership, cultural elements, operational support systems, and process management. These modules create a series of chain effects on organizational performance, rather than acting as parallel elements with an equal impact. By quantifying their effects on organizational performance and comparing the model to others in the literature, we identify those QM constructs that are context dependent. In electronics manufacturing, process management and customer focus are more important than other elements (e.g., cultural factors) for garnering business results. This study contributes to contingency theory and research by identifying the key constructs and their relationships in a competitive, volatile, and technology‐based industry with complex supply networks.     

A multi-criteria approach for managing inter-enterprise collaborative relationships

Collaboration amongst enterprises is a common strategy used to increase competitiveness. Thus, enterprises that are collaborating need to define and use performance measurement/management frameworks composed of performance elements (objectives, performance indicators, etc.) that facilitate the management of their activity, as well as monitor their strategy and processes. There are many factors, e.g. trust, interoperability of Information Systems, etc. that need to be managed properly in order to support collaborative success. However, such factors and performance are not usually managed together. Furthermore, these factors and performance elements are interrelated but these influences are commonly overlooked. This paper aims to present an approach based on the Analytic Network Process (ANP) to manage collaborative relationships under an integrated approach by considering not only the inter-enterprise performance elements, but also the factors that influence collaboration. The approach is then applied to a collaborative enterprise network belonging to the renewable energy sector. With this innovative approach, enterprises will obtain significant information for the decision-making process, regarding which are the factors and performance elements that have the greatest impact on their competitiveness, and therefore should be prioritized.