动态能力构建——基于离岸软件外包供应商的多案例研究

离岸软件外包产业处于多变和高度不确定性环境,为研究动态能力提供了理想情境.根据国外最近研究进展识别该行业企业动态能力.通过对三个案例的纵向研究,我们发现离岸软件外包供应商的动态能力是个多维度的聚合构念,包括利用企业周边搜索、高管个人认知、组织机制实现的感知机会和威胁的能力,面向市场的及时决策能力,和包含人力资源开发、软件过程改进、客户关系管理三个子维度的改变资源基础能力.研究的主要贡献是对离岸软件外包企业动态能力构念的定义和操作化,对外包企业有一定实践参考价值.     

An organizational approach to undoing gender: The unlikely case of offshore oil platforms

This case study of two offshore oil platforms illustrates how an organizational initiative designed to enhance safety and effectiveness created a culture that unintentionally released men from societal imperatives for “manly” behavior, prompting them to let go of masculine-image concerns and to behave instead in counter-stereotypical ways. Rather than proving how tough, proficient, and cool-headed they were, as was typical of men in other dangerous workplaces, platform workers readily acknowledged their physical limitations, publicly admitted their mistakes, and openly attended to their own and others’ feelings. Importantly, platform workers did not replace a conventional image of masculinity with an unconventional one and then set out to prove the new image—revealing mistakes strategically, for example, or competing in displays of sensitivity. Instead, the goal of proving one's masculine credentials, conventional or otherwise, appeared to no longer hold sway in men's workplace interactions. Building on West and Zimmerman's (1987: 129) now classic articulation of gender as “the product of social doings,” we describe this organizationally induced behavior as “undoing” gender. We use this case, together with secondary case data drawn from 10 published field studies of men doing dangerous work, to induce a model of how organizational cultures equip men to “do” and “undo” gender at work.     

Drivers of internationalization success: a conjoint choice experiment on German SME managers

Internationalization is a common growth strategy for small and medium-sized enterprises (SMEs). However, SMEs face several challenges within the internationalization process. As SMEs are characterized by limited resources, managers are constantly involved in a decision-making process concerning the allocation of the SMEs’ resources. Therefore, internationalization can be understood as a complex, multidimensional decision process. Based on a set of 2244 internationalization decisions made by German SME managers, the present study examines how eight strategic and structural factors drive the perceived international success of SMEs. When applying conjoint choice analysis, the results suggest that especially equity financing in the internationalization process, an appropriate market selection as well as proactive motives, and a long-term scope can drive SMEs’ international success. Moreover, it becomes evident that strategic factors are more relevant for successful internationalization than structural factors.     

A theory of organizational response to regulation: the case of hospitals

This paper presents a general theory of organizational response to regulation, a theory that integrates adaptation and mutual selection perspectives. Two major forms of regulation in the hospital industry, certificate of need and rate review, are examined. Hypotheses are derived concerning the nature and timing of the various adjustments hospitals make both in internal organizational arrangements and in patterns of interorganizational activity in the face of regulatory constraints. Suggestions and data sources for testing the theory are presented.     

Knowledge versus learning in internationalization of offshoring activities in China: A case study

This paper deals with the role of existing knowledge in the learning process of the internationalizing organisation. Using an organisational routine approach to organisational knowledge, the paper explores the dual role of pre-existing knowledge in internationalisation. Organisational learning is guided by pre-existing knowledge but is also providing a hindrance to further knowledge development. Experiential learning may challenge existing assumptions in the firm which trigger organisational resistance. The empirical context of the study consists of two in-depth case studies of offshoring activities in China.     

A grounded theory research approach to building and testing TQM theory in operations management

Total quality management (TQM) has continued to develop as a strategic business improvement approach in organisations and within the Operations Management literature. Strategic TQM is a dynamic phenomenon, reflecting the complexity and technology development in the business environment. Therefore, this conception of TQM has led to significant challenges with regards to developing suitable models and research methodology where traditional, and normative research data, includes survey responses associated with deductive theory and testing. Such data, and its use, is often premised on cause and effect rationality and fails to supply deep rich data to address meanings, phenomena and complex socio-political events, which is a feature of strategic TQM.     

From competency to conversation: A multi-perspective approach to collective leadership development

Collective leadership involves the participation of multiple entities in the leadership process. This body of research is informed by a variety of theoretical perspectives, including person-centered, social network, social-relational, sociomaterial, and institutional views. Despite multiple calls for leadership development to move beyond individual leadership, collective leadership development remains focused on coaching and competency development, extending rather than reconsidering the person-centered perspective. We argue that it is necessary and timely to align the practice-based literature on leadership development with theoretical and empirically-based perspectives on collective leadership. We provide a multi-perspective framework of collective leadership development by 1) introducing a wider disciplinary range of theoretical perspectives on collective leadership development; 2) integrating these perspectives with leadership development approaches for different forms of collective leadership; 3) illustrating how the multiple perspectives on collective leadership development can be applied to specific work contexts; and 4) identifying directions for future research.     

Developing the theory and practice of leadership development: A relational view

Organizations are demanding leadership development that is more sensitive to context and supportive of organizational transformation, and critics of current leadership development practices claim they are too narrowly construed to yield meaningful results. Relational views of leadership may be the disruptive idea that helps reconstruct leadership development in ways that meets these concerns. To better understand how these relational views can impact the practice of leadership development, we examined the use a specific relational framework in one leadership development organization. We found that leadership development professionals used the framework to convey a relational point of view on leadership to their participants, to facilitate collective identification and action on leadership issues, to develop leadership by focusing on leadership culture, and to enable the democratization of leadership development. We use these findings to advance a constructive-developmental perspective on the development of leadership development.     

Strategic approach to the development of a superior product.

This article describes an innovative approach to the design and delivery of health care services; a brief summary of the underlying rationale of the approach; a comparison of the traditional health care delivery system with the new, extended product line (EPL) approach; and an evaluation of the extended product line process. Information regarding the extended product line will be presented as a case study, describing one hospital's experience with the development of a cardiac extended product line.     

Internationalisation and outsourcing of operations and product development in the fashion industry

This paper investigates the choices in terms of internationalisation and outsourcing of operations and product development activities, as well as collaboration practices used within and across organisations, in different segments of the European fashion industry. Based on multiple, in-depth case studies from Italy, Germany and the UK, the paper shows that fashion companies adopt different configurations of operations and product development, i.e. integrated, collaborative and virtual, ranging from local-integrated models to global-full outsourcing of operations and product development activities. For each configuration, different collaboration practices are in use. Product line positioning and quality, firm size, sales volumes and technical complexity of the products are the key drivers determining the configuration choices and the adoption of certain collaboration practices.     

The effect of supplier development on outsourcing performance: the mediating roles of opportunism and flexibility

Abstract

In this increasingly competitive business environment, firms utilise outsourcing as a strategic tool to leverage globally dispersed resources so that they may focus on their core competencies and improve efficiency. The more firms rely on outsourcing, the more they depend on their suppliers, and the more important it is to manage and develop suppliers in order to achieve and maximise the benefits of outsourcing. This paper explores the impact of supplier development on outsourcing performance. Structural equation modelling was used to analyse data collected from 213 manufacturing firms in China. The results indicate that supplier development has a strong direct positive impact on outsourcing performance, and that supplier development also leads to enhanced outsourcing performance through reducing outsourcing opportunism risk and improving outsourcing flexibility. In addition to making a contribution to current theories of outsourcing, our findings also provide outsourcing managers with practical understanding and insights about the role of supplier development in enhancing outsourcing performance.     

Leader development across the lifespan: A dynamic experiences-grounded approach

Previous research has established leader development as an ongoing process across the entire lifespan. Experience, especially on-the-job experience, has been increasingly acknowledged as a needed condition for leader development. From a life span developmental perspective, however, individuals are exposed to a variety of critical experiences across their life course—from preschool, childhood, through adolescence, emerging adulthood, adulthood and well into late adulthood. These time periods, characterized by specific developmental experiences, serve as potential windows of opportunity for one's leader development. However, the extant research primarily focuses on the development of leadership through on-the-job experiences in adulthood; there is little integration of leader developmental experiences that occur before and after adulthood, as well as those that occur beyond the workplace. Additionally, the influencing mechanism of experiences during the leader development process has been understudied. Using an interdisciplinary perspective, we present a framework that explores the critical developmental experiences at each stage in the lifespan. These experiences influence one's expertise in leadership through the mediating role and dynamic interaction of the leader experience processing system and the leader self-view system that are introduced in the model of this framework. This theoretical study systematically explores experiential opportunities across the course of life and within multiple contexts, as well as the underlying mechanisms that foster leader development. There are important implications for enhancing process-oriented leadership research and leadership pedagogical practices.     

Logistics and procurement outsourcing in the healthcare sector: A comparative analysis

As outsourcing ventures become more complex, opportunities for synergies and efficiencies increase, but also create longer and more fragmented supply chains which could have disastrous consequences, particularly in a healthcare context. This study investigates the implications of outsourcing on healthcare supply chains by comparing two alternatives: outsourcing from public-to-private and outsourcing from public-to-public. A conceptual framework, adapted from previous literature, has been employed to provide a comprehensive overview of the phenomenon and consider the implications of logistics and procurement outsourcing on the healthcare supply chain structure and performance. The study presents a European cross-country comparison, analysing both the National Health Service (NHS) outsourcing in England (public-to-private outsourcing) and the Regional Health Service (RHS) outsourcing in the Tuscany region (Italy) (public-to-public outsourcing). Specificities and commonalities of the two outsourcing experiences provide suggestions for managers and policy-makers and enhance the current knowledge of outsourcing in the public healthcare sector.     

Performance management of suppliers in outsourcing project: case analysis from the financial services industry

This study investigates the characteristics of an effective performance management framework for outsourcing projects in a UK-based financial services organisation and how this may contribute to the success of the outsourcing arrangement. The analysis draws on outsourcing and performance management theory, and uses both primary and secondary data. Valuable information was found on objective setting, performance measurement and performance improvement in the outsourcing project. An adapted version of the Balanced Scorecard, termed a Logic Scorecard, is suggested as a measurement tool; a service credit system and a continuous improvement schedule used to enhance supplier performance. The performance management framework, which is one of the pillars of the supply chain operations reference (SCOR) model, was developed, and provides practitioners with step-by-step guidance for the implementation of performance management in outsourcing projects. This combines both suggestions for performance management before and after the outsourcing decision, thus considering the entire outsourcing lifecycle. The proposed 10-step framework for outsourcing not only incorporates strategic propositions but also shows its implementation at an operational level.     

A conceptual replication of ambidextrous leadership theory: An experimental approach

Ambidextrous leadership theory proposes that a leader's interplay between opening behaviors and closing behaviors enhances followers' exploration and exploitation behaviors, which ultimately increases innovative outcomes. Unfortunately, previous research suffers from problems with causal interpretation and endogeneity concerns threatening the validity of the theory. Our aim was to constructively replicate previous research with an experimental design, more rigorous measures, and state-of-the-art data analytical approaches (2SLS). In two randomized experiments (Study 1: N = 395, Study 2: N = 229), we manipulated four leadership styles (opening, closing, ambidextrous, and transformational leadership) and tested their effects on participants' exploration/exploitation behaviors as well as objective innovation outcomes. We only found partial support for the hypotheses from ambidextrous leadership theory. We discuss implications in terms of refining central concepts of the theory and offering more accurate assumptions about timing. We also elaborate on more general insights from our constructive replication studies for the leadership field.     

A theory of organizational response to hospital regulation: a reply

A recently published general theory of organizational response to regulation is examined. A number of problems are observed in regard to the basic assumption underlying the theory, the directionality of predicted relationships forming the theory, the exclusion of goal attainment as a realistic motivation for managing, and the generality of the theory.     

Eco-efficient supply chain networks: development of a design framework and application to a real case study

This paper presents a supply chain network design framework that is based on multi-objective mathematical programming and that can identify ‘eco-efficient’ configuration alternatives that are both efficient and ecologically sound. This work is original in that it encompasses the environmental impact of both transportation and warehousing activities. We apply the proposed framework to a real-life case study (i.e. Lindt & Sprüngli) for the distribution of chocolate products. The results show that cost-driven network optimisation may lead to beneficial effects for the environment and that a minor increase in distribution costs can be offset by a major improvement in environmental performance. This paper contributes to the body of knowledge on eco-efficient supply chain design and closes the missing link between model-based methods and empirical applied research. It also generates insights into the growing debate on the trade-off between the economic and environmental performance of supply chains, supporting organisations in the eco-efficient configuration of their supply chains.     

A theory of organizational response to hospital regulation: a reply to Smith and Mick

Smith and Mick identify four basic problems with the theory the present writers developed to explain organizational responses (in this case the behavior of hospitals) to regulation. They challenge the basic assumption regarding autonomy, disagree with the implied cause and effect relations between organizational response and regulation, criticize the omission of goals, and claim that the theory has only limited generality. In so doing they state that their primary concern is with "improving our understanding of the limitations and benefits of the theory." Each of the four topics they raise for consideration will receive comment.