The Structure and Functions of Employee Assistance Programs in Higher Education

Abstract

Workplace stress can be defined as the change in one's physical or mental state in response to workplaces that pose an appraised challenge or threat to that employee. Research has shown that there are a number of factors that contribute to workplace stress. These factors include a toxic work environment, negative workload, isolation, types of hours worked, role conflict, role ambiguity, lack of autonomy, career development barriers, difficult relationships with administrators and/ or coworkers, managerial bullying, harassment, and organizational climate. Should the stressors continue, the employee is at significant risk of developing physiological and psychological disorders that can lead to increased absenteeism, organizational dysfunction, and decreased work productivity. Intervention strategies are discussed to help managers provide support and intervention to employees coping with workplace stress.     

Understanding Career Plateauing: Implications for Counseling

The pyramidal shape of most organizations dictates that virtually all careers will level out before an employee reaches the top of the institution, agency, or corporation. How to maintain or enhance worker productivity and job satisfaction when an employee remains at a career level that discourages one's aspirations are concerns for career counselors, their clients, and organizational executives. This article defines career plateauing, explains types and sources of plateauing, and suggests counseling interventions that can help individuals to recognize and adjust to plateauing. In addition, we recommend proactive measures that will perpetuate the work motivation of effectively-performing plateaued workers as well as remediate the work behavior of the ineffective, plateaued worker. One of life's maxims is that all careers reach a level after which no higher achievement can be expected. From night watchguard to chief executive officer, each person's career has its apex. Thus, career plateauing is inevitable for all who strive and struggle in the work world (Bardwick, 1986). The point in time when an individual will experience, if not recognize, career plateauing is difficult to predict as is the extent to which that person can influence the timing or impact of this phenomenon.     

Work-site health and fitness programs: Impact on the employee and employer

Physical fitness and health lifestyle habits have been reported to lower the risk of death from disease, foster healthy muscles, joints and bones, and enhance personal function and mental health. Given these benefits, many employers are implementing health and fitness programs into their workplace with the goals of improving and maintaining the health of their employees and increasing worker productivity. However, research is still being conducted to determine if these programs are an effective means of achieving these goals. OBJECTIVE: The purpose of this paper is to investigate the impact of these programs on employee physical and mental health, employee work performance, and the employer. This paper also investigates the effectiveness of the specific program structures and intervention procedures that were used in the employee health and fitness programs that have been implemented. STUDY DESIGN: This paper analyzed 15 previously conducted studies to investigate the impact and design of employee health and fitness programs. RESULTS: The reviewed literature suggests that the incorporation of an employee health and fitness program can have positive effects for both the employee and the employer. Programs that are structured using a variety of physical fitness programs, health education classes, outreach and one on one counseling with follow up contact have proven to be most beneficial in terms of employee and employer satisfaction. CONCLUSION: The implementation of an employee health and fitness program can have positive lasting effects on both the employee and employer. In addition to implementing programs that offer a variety of choices and one on one counseling, employers would benefit from targeting the at-risk population to ensure that the programs benefit the greatest number of employees possible.     

Enhancing Well-Being at the Workplace:

The workplace is a social environment and for many the opportunity for social interaction at work is a source of satisfaction. Yet, the quality of relations is variable and can be a source of anxiety, stress and work dissatisfaction. There is a need to enhance employee well-being and to improve social relations by increasing the opportunity for social support at the workplace. Two approaches are proposed: (a) as a health promotion strategy, to provide employees with training in interpersonal skills, and (b) as a component of aftercare, to foster the development of formal and informal support networks in order to reintegrate employees with emotional difficulties into the workplace. These strategies are discussed in the light of their applicability to EAP practice.     

Prevention interventions of alcohol problems in the workplace

The workplace offers advantages as a setting for interventions that result in primary prevention of alcohol abuse. Such programs have the potential to reach broad audiences and populations that would otherwise not receive prevention programs and, thereby, benefit both the employee and employer. Researchers have implemented and evaluated a variety of workplace alcohol problem prevention efforts in recent years, including programs focused on health promotion, social health promotion, brief interventions, and changing the work environment. Although some studies reported significant reductions in alcohol use outcomes, additional research with a stronger and integrated methodological approach is needed. The field of workplace alcohol prevention also might benefit from a guiding framework, such as the one proposed in this article.     

Privacy,technology, and conflict: Emerging issues and action in workplace privacy

IV. Conclusion Growing employee awareness of the degree to which their personal privacy is compromised in the workplace, particularly with regards to information/telecommunicatton-system use and work monitoring, has created an organizational and political climate that may yield significant restrictions on employee monitoring and on how employers maintain and distribute employees’ personal information. While both federal and state governments have generally deferred to the right of the employer-as-owner to set conditions of employment that may include intrusions into employee privacy (Grodin, 1991), a number of statutory restrictions have been promulgated or proposed that will significantly expand employee privacy rights in the workplace. Additionally, it is probable that unions will aggressively assert employee privacy rights within the context of collective bargaining, potentially using employee dissatisfaction with privacy intrusions as a basis for organizing nonunion firms.     

CAREER JOBS, SURVIVAL JOBS, AND EMPLOYEE DEVIANCE: A Social Investment Model of Workplace Misconduct

We examine the relationship between career stakes, or the fit between workers' current jobs and their long-term career plans, and employee deviance. Most prior research has focused on the link between job satisfaction and deviance, but career stakes may be a more salient and theoretically relevant measure of workers' investments in their present positions, particularly in young adulthood. We hypothesize that people whose current jobs match their long-term career goals have made a social investment with their employers that inhibits deviant behavior. We analyze data from the Youth Development Study (YDS), a longitudinal community sample of individuals now in their mid-twenties. Our results show that career stakes and job satisfaction exert independent effects on worker misconduct even when prior levels of general deviance and workplace deviance are statistically controlled.     

An Updated Examination of the Effects of Illegal Drug Use in the Workplace

Illegal drug use in the workplace is a pervasive and serious problem that affects the corporate world, particularly with respect to the impairment of employee communication in their occupational settings. Because of the diversity of illegal drugs that are available (e.g., stimulants, depressants, hallucinogens) to general employees in the workforce, various effects can occur on the users that can affect their communication styles and patterns. The purpose of this article is to compile, examine, and display the most recent literature and statistical data on illegal drug use in the workplace and its effects on human communication and the behavioral effects of illegal drug use on employees. This issue has received substantial attention over the past generations. More specifically, this area of inquiry has been a hot, scholarly topic in business and communication studies for the past few decades.     

Chapter 9: Disaster Consequence Management

SUMMARY

The critical element in a workplace approach to consequence management for disaster, terrorism and other critical incidents is the integrated planning and response across numerous workplace functions including human resources, employee assistance, security and facilities, medical, occupational health, wellness and work-life. These corporate functions ensure the performance, health, safety and human continuity of the workplace. In this model, workplace professionals charged with the human capital and continuity of their organizations play new crucial roles that require an understanding of (1) the integration of mental health into a public health approach for managing the psychological and behavioral implications of terrorism; (2) the integration of operational continuity planning with human continuity resources; and (3) the integration of workplace preparedness into the larger sphere of population health interventions for the 21st century. This new role of workplace health and productivity professionals is necessary to the health and resiliency of our global community and its citizens in the workplace and at home.     

Individualized Career Counseling Outcome Assessment: A Case Study Using the Personal Questionnaire

Career counseling has evolved to include practices that attribute a central importance to context variables and meaning‐making processes. Accordingly, there is a need for client assessment tools that consider the subjectivity and cultural specificity of clients and the interface between their work and life concerns. The idiographic assessment of outcomes, which uses individualized measures that involve clients in the definition of person‐specific items, is a promising approach. This article explores the use of the Personal Questionnaire (PQ) as an individualized outcome measure that complements standardized outcome career measures. The authors identify the factors leading to the emergence of idiographic assessment in career counseling, review existing research relevant to the need for the PQ, and present a case study of career construction counseling that illustrates how the PQ helps counselors to obtain sensitive and contextualized assessments of career counseling outcomes, guides interventions, and facilitates meaning making.     

Career Assessment and Counseling for STEM: A Critical Review

Career counselors must continually enhance their knowledge and skills to assist clients contemplating careers in science, technology, engineering, and mathematics (STEM). Therefore, the authors review STEM disciplines and theory‐driven strategies for assisting diverse individuals to explore, enter, and persist in STEM careers. Appropriate use of career assessments can contribute greatly to this effort. To identify available measures for STEM‐focused domains and constructs, the authors conducted a journal content analysis of stand‐alone STEM‐related career assessments from 1983 to 2016, identifying 39 articles with 153 measures. Notable results included the emergence of social cognitive theory and social cognitive career theory as prevailing frameworks for instrument development, a wide variety of disciplines and journals represented, an underrepresentation of minority samples, and untapped potential for cross‐discipline and researcher–practitioner collaboration. Useful strategies and resources for counselors and recommendations for enhancing career assessments and interventions are addressed.     

Beyond Neighborhoods and Crime: Expanding the Scope of Social Disorganization to Explain Occupational Deviance

This article proposes a structural explanation for the occupational deviance dimension of white collar crime. The systemic model of social disorganization theory is used as a framework for understanding organizational conditions that produce high rates of occupational deviance. The model of workplace disorganization proposed here posits parallel mechanisms can be found in communities as well as organizations. Marginalized workplaces, employee turnover, and employee heterogeneity are antecedent factors that discourage employee network formation and collective action against deviance. By refocusing on organizational factors, we offer a broader understanding of occupational deviance, one that can predict and explain the workplace conditions under which counterproductive behaviors occur.     

Annual Review: Practice and Research in Career Development and Counseling—1995

The author reviews and summarizes more than 200 articles related to career development issues that were published in 1995. The goals were to identify articles relevant to clinicians and to provide a comprehensive and coherent overview of the career development literature. The articles were reviewed and organized within seven areas: counselor-client relations, business and industry, university career centers, career development theories, gender differences, work and family issues, and cross-cultural issues. Implications for future research directions and for assisting clients with their career development challenges are discussed.     

Examining the effectiveness of health and safety committees and representatives: a review

The establishment of a health and safety committee in the workplace and/or the appointment of an elected health and safety representative is believed to foster employee participation and consultation in the workplace. Despite an emphasis within the Australian occupational health and safety legislation towards employee participation in relation to health and safety issues, there is little known about the effectiveness of the strategies used to involve workers in health and safety matters in the workplace. There is anecdotal evidence published in relation to the implementation of health and safety committees and their effectiveness in the Australian workplace. Few opinions however are substantiated by empirical evidence. Significantly more research has been conducted on the role of health and safety representatives in Australia. This paper presents the findings of a review of the literature and identifies the factors that are considered to impact on the effectiveness of workplace health and safety committees and representatives. Several factors are described as being fundamental to the effective performance of committees and representatives. These factors include management commitment, communication, training and information, union involvement, the infrastructure of an organisation, committee processes and the involvement of professional experts. It is concluded that the effectiveness of health and safety committees in Australia is unexplored and it is unknown if these committees achieve the purpose for which they were established. Recommendations are made for future research to be conducted to test the current anecdotal evidence and assumptions associated with the operation and effectiveness of health and safety committees.     

Employee Drug Testing:

The authors examine the limitations of employee drug testing as a method of improving productivity and safety in the workplace. Attempts to modify licit and illicit drug use, including prohibition, are briefly reviewed, and the importance of social setting is underscored. The authors discourage the widespread use of employee drug testing because of problems in interpreting the significance of test results, laboratory errors, and possible civil liberties infringements. They propose that work performance be evaluated as a more reliable indicator of impairment, and they identify behaviors often associated with substance use. Finally, a protocol is recommended for the procurement and management of samples, laboratory standards and certification, and interpretation of test results, when testing is determined to be indispensible.     

Creative Use of the Career Construction Interview

Designed as part of an individual career construction and life design counseling intervention, the Career Construction Interview (CCI) and My Career Story (MCS) workbook aid career counselors and other career service providers in helping clients construct, deconstruct, and reauthor their career stories. Recently, some career counselors have developed ways of using the CCI and the MCS in group settings. In this article, the author offers 3 additional ways to use the CCI and, thereby, add creativity to the career counseling process. These 3 ways include use of written exercises, career collages, and career portfolios. The article concludes with a call for career practitioners to continue to think creatively in using the CCI with clients.     

Development of an e-health education program at the workplace using formative research – Technologies for improving quality of life

Backgrounde-Learning, a means by which to expand people’s access to information can be effective in promoting health in the workplace. This study to present steps in the development of an e-health education program at the workplace.ObjectiveThis study aimed to present all steps of develop a telehealth education program for computer users using formative research to identify themes to health education for workers.MethodsA team of expert conducted focus groups with administrative workers (n = 36 participants) to identify thematic health to the development of program. Three meetings were audio video recorded, and notes. All data were based on constant analysis, classical content analysis and keywords in-context.ResultsThe content of the nine audio videos included four musculoskeletal health topics (Walking Program, Back School, Muscle Relaxation Techniques, and Work-related Musculoskeletal Diseases); three to healthy diet (Eating and Commensality, Ultra-processed Food and Food labeling, and Oil and Fat); two to mental health (Burnout Syndrome and the Meaning of work).ConclusionThe proposed steps in the development of a workplace e-health education program were successfully achieved. The engagement of the workers’ staged focus groups was fundamental to the choice of themes relevant to the population in question.     

A Person‐Centered Perspective to Welfare‐to‐Work Services: In Pursuit of the Elusive and the Unattainable

Because of changes in legislation regarding the U.S. welfare system, there is an urgency now that has never before existed, except perhaps during the Great Depression, for career counselors to advocate for those of their clients who are on welfare and for their minor dependents. E. B. Lent (2001) has revitalized the debate over the role Rogers's person‐centered perspective should play in career development with welfare‐to‐work (WTW) clients. The usefulness of such an approach with today's clients was explored within the context of inherent limitations of Rogers's person‐centered perspective. Potential ethical conflicts for career counselors working with WTW clients were identified.     

Beyond the Self: External Influences in the Career Development Process

The purpose of this article is to explore the wide spectrum of external influences that affect career decision making across the life span and, in particular, how these factors may directly or indirectly alter one's career trajectory and the extent of one's work volition. Career development practitioners are encouraged to respect externally oriented frameworks, explore the social influence of career choice alternatives faced by clients, encourage clients to voice their emotional responses to external constraints, and use career decision‐making strategies that seek an optimal balance of internal and external influences.     

Career Counseling: 90 Years Old Yet Still Healthy and Vital

Career counseling has a long and illustrious past, dating back to the contributions of Frank Parsons and including notable theories and substantial research related to career development. In the practice of career counseling, however, there is not substantial evidence about what works with which clients under what conditions. In the next 10 years, there will be opportunities to provide career assistance through novel means to reach more individuals; however, some of these opportunities, such as the Internet, can also have adverse effects if not used appropriately. The author also discusses a vision that involves a resurgence of theory, research, and practice related to career counseling.