Beyond transaction markets,toward relationship marketing in the human firm: A socio-economic model

Relationship marketing involving a long-term, symbiotic, learning partnership between buyer and seller is an important new development that is dramatically different from transaction oriented marketing in which the aim of the seller is simply to close a specific sale. The socio-economic model developed in this paper explains the firm's choice of marketing orientation, i.e., where the firm will locate on the spectrum from transaction orientation to relationship marketing orientation. This choice is determined by 1) the economic incentives from markets it participates in, 2) the customer's orientation, 3) the internal organizational capabilities of the seller, 4) the “macro” societal influence, 5) the “micro” social influences of extra firm institutions and infrastructures, 6) special product related factors, and 7) the technological opportunities available to the seller. There is good reason to believe that businesses fail to invest sufficiently in their buyer-seller relationships. Therefore, society would gain if governments were to foster the development of relationship marketing.     

Beyond the machine model of the firm,toward a holistic human model

According to mainstream economic theory, businesses are essentially machines, vehicles for transforming inputs into outputs. Although useful for some purposes, this theory unfortunately fails to account for some very important differences between companies. What is missing from the machine model of the firm are the soft ingredients such as leadership, vision, passion, ethical principle, character, empowerment, self-realization, commitment, community, and inspiration. The reason they are missing is that these “soft” factors are considered to be incompatible with the “hard” nature of economic theory. Contrary to the conventional economic wisdom, the present paper develops a holistic model of the firm that incorporates both hard and soft ingredients.     

Beyond the antinomies of structure: Levi-Strauss,Giddens, Bourdieu,and Sewell

In this article, I attempt to address some enduring problems in formulation and practical use of the notion of structure in contemporary social science. I begin by revisiting the question of the fidelity of Anthony Giddens’ appropriation of the idea of structure with respect to Levi-Strauss. This requires a reconsideration of Levi-Strauss’ original conceptualization of “social structure” which I argue is a sort of “methodological structuralism” that stands sharply opposed to Giddens’ ontological reconceptualization of the notion. I go on to show that Bourdieu’s contemporaneous critique of Levi-Strauss is best understood as an attempt to recover rather than reject the central implication of Levi-Strauss’ methodological structuralism, which puts Bourdieu and Giddens on clearly distinct camps in terms of their approach toward the idea of structure. To demonstrate the—insurmountable—conceptual difficulties inherent in the ontological approach, I proceed by critically examining what I consider to be the most influential attempt to resolve the ambiguities in Giddens structuration theory: Sewell’s argument for the “duality of structure.” I show that by retaining Giddens’ ontological focus, Sewell ends up with a notion of structure that is at its very core “anti-structuralist” or only structuralist in a weak sense. I close by considering the implications of the analysis for the possibility of developing the rather neglected “methodological structuralist” legacy in contemporary social analysis.     

Egyptian international labor migration and social processes: toward regional integration

This article reviews evidence that contemporary Egyptian international labor migration to oil-rich Arab countries has followed a classic social process which starts with a homo economicus phase, advances into a goal reorientation phase, and ends with the establishment of diaspora communities in destination societies. The history of Egyptian migration, current estimates of migration, the role of Egyptians in selected Arab countries, and emergent processes all were found to support the predictions of the social process model. Particularly important support comes from the finding that all social classes participated in this migration. For 1982, the Ministry for Foreign Affairs, based on individual consulate figures, reported 2.9 million migrants in oil-rich countries. Conclusions suggest the likelihood that Egyptian migration processes will promote economic and perhaps social integration in the region.     

Organizational innovations,human resources and firm performance: The Emilia-Romagna food sector

This paper studies the relationship between organizational innovation, industrial relations and economic performance at the firm level. It adopts an applied perspective by means of a comprehensive survey on a specific industrial sector, the food industry, with the aim of investigating: (i) the degree of organizational innovation and the diffusion of HRM practices; (ii) the relevance of the interaction between unions and top management in the process of decision-making at an operative, organizational and strategic level; (iii) the relations between the intensity of organizational innovation and the quality of industrial relations; (iv) the effects of organizational changes on firm performance.The focus is on firms with bargaining activity at establishment level where worker committees exist. The dataset is derived from a structured questionnaire submitted to union members concerning structural data on firms and local productive units, production flexibility, organizational models, compensation systems, industrial relations and firm performance.The quantitative analysis highlights the following critical elements.First, the firm governance seems characterized by a strong relevance of industrial relations, in terms of “good quality atmosphere” and “involvement of worker representatives and employees”: their action proves to be a stimulus to organizational changes. The set of industrial relations variables does emerge as a significant factor explaining firm innovation intensity.Second, although we cannot ascertain the causal link given the cross-sectional nature of data, firm performance and organizational innovations arise as two elements which are strictly and positively related to each other.Third, the evidence points out that good industrial relations are important as far as the firm performance is concerned; nevertheless their role is mediated by their effects on organizational changes rather than having a direct impact on performance.     

Reclaiming the spirit: The journeys of gay men and lesbian women toward integration

The goal of this study is to understand and describe the way gay men and lesbian women see and interpret their spiritual journeys. Its intent is to open up the variety of experiences that gay men and lesbians encounter and is, therefore, not based on a single religious tradition or path, such as through crisis or AIDS. The findings included a model which interweaves the coming out process and the spiritual journey for this group of gay men and lesbian women, highlighting the period of questioning, reclaiming, and reintegration that happens for many as they resolve their sense of themselves as sexual and spiritual. Also addressed is the choice of mainstream and non-mainstream spiritual identification. The research discussed in this report was supported in part by the University Research Council, DePaul University.     

Psychotherapy and career counseling: toward an integration for use with college students

The authors suggest that psychotherapy and career counseling with college students can be identified as potentially concurrent and interactive processes. They seek to increase awareness of this connection and underscore the value of its application when it is appropriate to do so. Selecting a career is a crucial developmental task for young adults and is, to varying degrees, an integral part of their psychosocial adjustment. The literature is reviewed from five perspectives: the psychodynamic model of career counseling; case examples; integration of career counseling and psychotherapy; a review of the developmental theories of Erikson, Farnsworth, Chickering, and Medalie; and empirical justification. The authors discuss the rationale for merging student psychotherapy and career counseling and offer case examples.     

Beyond the Myths: Equality, Impartiality, and Justice

Violence against women is as much a matter of equality as it is an offence against human dignity and a violation of human rights. As the Supreme Court of Canada has repeatedly recognized, eliminating myths and stereotypes from the law constitutes an important part of remedying the law's historically inadequate response to violence against women. The author explores how the concepts of impartiality, equality, and justice shed light on the ways in which myths and stereotypes distort the truth-finding process and perpetuate discrimination. Looking toward the future, further equality-informed legislative amendments, judicial education, and international norms, such as those set out in the Convention on the Elimination of All Forms of Discrimination against Women (1979), will provide key means of ensuring that myths and stereotypes are fully and permanently eradicated from the law. The goals of equality and justice for all require nothing less.     

Beyond the Myths: Equality,Impartiality, and Justice

Violence against women is as much a matter of equality as it is an offence against human dignity and a violation of human rights. As the Supreme Court of Canada has repeatedly recognized, eliminating myths and stereotypes from the law constitutes an important part of remedying the law’s historically inadequate response to violence against women. The author explores how the concepts of impartiality, equality, and justice shed light on the ways in which myths and stereotypes distort the truth-finding process and perpetuate discrimination. Looking toward the future, further equality-informed legislative amendments, judicial education, and international norms, such as those set out in the Convention on the Elimination of All Forms of Discrimination against Women (1979), will provide key means of ensuring that myths and stereotypes are fully and permanently eradicatedfrom the law. The goals of equality and justice for all require nothing less.     

Diglossia and identity in Northeast Thailand: Linguistic,social, and political hierarchy

The paper explores diglossic relations between Central Thai and phasa isan, a variety officially known as a dialect of Thai, but linguistically close to Lao. Phasa isan is spoken by almost one‐third of Thailand's population but its speakers in the Northeast are often stigmatized as uneducated and backward. We conducted field research mainly among university students in Ubon Ratchathani, a northeastern border province, by drawing upon data from survey questionnaires, reflective essays, interviews, and field observations. The findings suggest a transitional diglossic relationship in which Central Thai is the High and phasa isan the Low variety. These relationships are discussed in terms of nationalism, social hierarchy, and language maintenance and shift.     

Altruism, ideological entrepreneurs and the non-profit firm

Ideology and altruism are central to understanding the non-profit charitable sector. This paper addresses three questions. Why do people make charitable gifts? Why do they usually give to non-profit organisations? When can non-profits run by committed ideologues compete with profit-oriented entrepreneurs in the provision of services? the altruistic motives of individuals and the ideological commitments of entrepreneurs come together to support charitable organisations. The non-profit form provides a weak guarantee that gifts are not being syphoned off as profits. Furthermore, independent non-profits can often better reflect donors' desires than public agencies constrained by majoritarian claims, and ideological entrepreneurs can use the non-profit form to reify their beliefs without being accountable to profit-seeking investors. A non-profit organisation can only survive, however, if it can attract money and customers. Sometimes its ideological character will facilitate both tasks. Non-ideological customers may, nevertheless, patronise an ideological non-profit if the entrepreneur's commitment helps to guarantee high quality.     

Attitudes of Muslim Americans toward Homosexuality and Marriage Equality: Moving Beyond Simply Understanding Christian Public Opinions

A number of studies have found a relationship between religious affiliation and attitudes toward LGBQ individuals. To date, however, research on religious attitudes has focused primarily on Christians. We expanded upon existing research by including two of the three largest U.S. religions previously overlooked—Islam and Judaism. We used data from the 2014 Religious Landscape Study, which provided a larger sample of Jewish (n = 475) and Muslim (n = 135) respondents than most public opinion surveys. We found that Muslim and Protestant participants were the least accepting of homosexuality and supportive of same-sex marriage compared with Roman Catholic and Jewish participants. Results also showed that fundamentalism and religiosity were significant predictors of attitudes toward homosexuality and same-sex marriage across all participants, regardless of denomination. Implications for future research and data collection efforts learned from this study are discussed.     

Logic of order: state hierarchy,law, sovereignty,and war

While natural sciences such as physics hold causality for granted as one of the most fundamental principles to make adequate theories of the real world, social sciences, first of all, sociology have not this advantage. Of course, humans are subjected to causality insofar as they are physical entities too, but moreover they are endowed with free will that essentially complicates their behavior and social activity. Unlike causality, logistics should take the same place in social sciences. Conscious beings behave rationally and act logistically as well as they possess some physical experience (including causality) and socially structured knowledge. Thus, free will is restricted not only by causality and other physical laws but also logistics. This paper argues for a logistical approach to the society and models the state as a power hierarchy (mathematical ideal). The state can exist, function, and be stable over time only as a hierarchy. Then sovereignty emerges as a logistical phenomenon whose ‘dynamical magnitude’ is naturally decomposed by the societal strata of the society and the mankind as a whole. Further, any state-based legal system (SLS) can be analyzed in structuralism tradition by means of logical-algebraic modeling. When the states as a set of the self-sufficient (logistically complete) sovereign hierarchies confront in the international law field (ILF) it leads inevitably to incompleteness of the ILF. In sum, the logistical theorem on war can be elicited.     

Multiculturalism and political integration in the Netherlands: Rotterdam,Enschede

The article discusses the situation of minorities in Rotterdam and Enschede, both declined industrial cities with decreasing employment opportunities and with significant ratios of migrant populations: 40 per cent in Rotterdam, 22.6 per cent in Enschede. The study delineates how ‘relavant practices’ of multiculturalism have emerged in the two cities and their relation to national policies of migration and integration with particular emphasis on the comparative advantages and disadvantages of each city and with reference to the role played by ethnic mobilization.     

Position in formal structure, personal characteristics and choices of advisors in a law firm: A logistic regression model for dyadic network data

This paper presents a statistical model for the analysis of binary sociometric choice data, the p₂ model, which provides a flexible way for using explanatory variables to model network structure. It is applied to examine the influence of the formal structure of an organization on interactions among its members. It is shown to provide a general and precise method for addressing this substantive issue. We identify the respective effects of position in the formal structure (status, seniority, division of work and office membership) and selected personal characteristics of members of a corporate law firm on their choices of advisors. Flows of advice are shown to be consistently shaped by status games and the pecking order in the firm. Other dimensions help members in mitigating the effect of this strong rule. This approach ultimately provides more understanding of how members of such firms try to balance cooperation and competition in terms of access to and management of key resources.