Student Voices Speak Quality Assurance: Continual Improvement in Online Social Work Education

As social work education expands instruction through the rise of distance education, educators seek new ways to improve quality in online courses. Quality assurance standards and student feedback offer valuable insights to ensure satisfying and effective online learning experiences. An examination of these two assessment approaches concurrently in the context of a 4-year study of student perspectives in MSW Human Behavior and the Social Environment foundation courses illustrates how systematic feedback from students can complement existing quality assurance standards. Of particular importance is the unmistakable strength of student voices about their learning from diverse perspectives in an online collaborative leaning setting that can and should be incorporated into standardized quality assessment guidelines for social work programs.     

Empowering learners through open (distance) programmes: An evaluation of a practice teaching programme

Changes to social work practice in many parts of the world and the introduction of social work in other parts of the world have raised many issues for educators. One particular area of difficulty is setting up flexible systems for social work education which will meet both individual learning needs and provide high quality professional education. To date, social work education has been traditionally delivered through taught courses that limit access to those who enjoy group learning and are physically able to attend the establishments delivering these courses. This results in a significant number of learners being deprived of learning opportunities. This paper explores the notion of open (distance) 1 learning as a model for empowering students who are unable or reluctant to attend taught courses.     

Translating an Eletronic Panopticon Educational technology and the re-articulation of lecturer-student relations in online learning

Around the world universities are currently in the midst of an online learning revolution. Australia is no exception, with new online learning software packages being used throughout the country at various levels of implementation. This paper reports on research conducted at a regional campus in Australia, which is trialing an online educational software package. Using Foucault's writing on disciplinary techniques and the panopticon as a diagram of power in tandem with the translation approach outlined within Actor-Network Theory (ANT), this paper demonstrates how certain functions within an educational software package act interdependently as an electronic disciplinary technique that renders the student as an object, making them knowable to the lecturer and the university. This technologically-mediated objectification of the student enables lecturers to act upon the actions of the student at-a-distance, and thus carries the effects of disciplinary power to them in new ways. The subsequent analysis shows how the introduction of online technology into university education serves to produce multiple translations of disciplinary and counter-disciplinary practices between lecturers and students. The success or failure of the lecturer's attempts to translate the actions of the students through the educational technology was not necessarily related to any intentional resistance by the students. Instead, the production of multiple learning practices produced in association with the online technology served to exacerbate the ambivalent and ambiguous subject positions inhabited by the students. This affected the students' translation of the lecturer's course instructions, resulting in some students engaging in questionable pedagogical practices.     

Are We Making the Most of Learning From the Practice Placement?

It is almost universally accepted within social work education that placements are a defining feature of training and ‘… have a more profound and lasting impact than classroom teaching’. Consequently the placement is regarded as the signature pedagogy in social work education. However, it is also asserted that universities pay little attention to this aspect of teaching and concerns about a ‘significant level of disjunction between academic and practice learning’ are expressed.

The development of a new distance learning MA social work programme in which units are studied alongside part-time placements afforded opportunities for innovation in curriculum delivery, alongside increasing connections with learning on placement. Practice educators were invited to respond to an online mixed methods survey exploring their perceptions of the programme and views as to how greater integration of academic and practice learning can be achieved in social work education generally. Analysis of the results identified the important role which supervision with the practice educator can play in integrating learning on placement with the academic curriculum. The paper concludes that a greater focus on learning from practice may offer opportunities to maximise the learning potential of the placement as social work's signature pedagogy.     

Online Teaching in Social Work Education: Understanding the Challenges

There is a rapidly growing industry of online learning and distance education programs at the Master of Social Work and Bachelor of Social Work levels both within Australia and globally. A number of best practices have emerged from the literature that warrant consideration when delivering social work programs in online learning and distance education modes. Given the significant advancements in technology that are likely to continue into the next decades, social work academic leaders and accrediting bodies must be prepared to address the changing landscape of higher education, including limited financial resources. Social work academics need to become aware and implement best practices in online learning and distance education e-teaching environments to ensure positive student outcomes, student retention, and student engagement to meet the flexibility needs of students in higher education settings. The purpose of this paper is to identify and discuss the challenges and benefits of distance education and online learning for consideration when providing a social work program in these delivery models.

IMPLICATIONS

• Given the significant advancements in technology that are likely to continue into the next decades, social work academic leaders and accrediting bodies must be prepared to address the changing landscape of higher education.

• Social work academics need to become aware and implement best practices in the distance education and online teaching environment to ensure positive student outcomes, student retention, and student engagement to meet the flexibility needs of students in higher education settings.

     

Teaching Clinical Social Work Skills Entirely Online: A Case Example

While numerous disciplines have eagerly embraced innovative educational technology, many social work educators have not been among early adopters. Social work's focus on the human connection and hands‐on practice skills can seem antithetical to technology‐mediated education. Nevertheless, social work programs are implementing distance learning and Internet‐mediated courses, and some schools are offering entire social work courses online. Leading the way in this regard is the Florida State University College of Social Work, which has developed and implemented the first CSWE‐accredited, entirely online Master of Social Work program. The purpose of this paper is to describe the development, design, and implementation of one skills‐based clinical course in this program, with the goal of sharing information in a way that will further the discussion of the risks and benefits of online education as well as provide guidance for educators who may be interested in developing a skills‐based online course in the future.     

Teaching Social Work in an Online Environment

This article discusses the current debate surrounding online instruction (also known as distance) versus in-class social work instruction and reviews the relevant literature associated with those instructional models. The discussion specifically focuses on key issues, including the definition and growth of online education and the Blackboard revolution, and it addresses concerns about the effectiveness of teaching online compared to in-class social work instruction in areas related to students’ learning outcomes and satisfaction. Literature references also suggest that factors such as demographics may be related to outcome differences between distance and traditional students, while others found no significant differences between both student populations and their learning outcomes in particular courses such as research methods courses. Even today, however, the comparisons between online and traditional courses are unsettled, and many questions remain about the appropriateness or usefulness of these models. Therefore, the debate will continue to lead to even larger disagreements between researchers and educators on both sides. The concern about the effectiveness of teaching in an online environment is still the main concern of educational models in general and of social work education in particular. Even deeper concerns are found among educators and scholars about the ethical issues surrounding the entire online education debate.     

THE RHETORIC OF DEMOCRACY IN INTERNATIONAL ON-LINE EDUCATION

On-line education has been heralded as the next democratizing force in education, particularly in higher education (Daniel 1996; Jones 1997). By opening access to populations which have not had access either because of geographical location, job status, or physical handicap, the rhetoric of on-line education suggests that this new technology will democratize education, breaking down the elitist walls of the ivory tower. However, it is not at all clear that the reality of implementing distance learning solutions have in fact any potential, much less actual value for democratizing higher education. Much the opposite, founded on the myth of the meritocracy, on-line education has the potential to exacerbate already intractable views of individual achievement through education as rectifying failures to meet disadvantaged populations' needs. This paper presents several cases of international on-line education and the rhetoric that surrounds its introduction. In some cases we are able to share stories of implementation of distance learning programmes or governmental promises made to those interested in distance learning. In each case, we attempt to tell a story that sheds light on the ways in which the noble goals of democracy are and aren't met in the harsh reality of on-line learning.     

Lifelong Learning Development in China: Progress and Problems

Since the reform and opening up in 1978, China has a long-step development of Lifelong Learning System in school education, continuing education, distance education and learning organizations. Meanwhile, it still has several problems like insufficient reform in school education, weakness of continuing education sector, and lack of a sound investment and protection mechanisms. This paper will sort out the progress and problems of China’s lifelong learning development in recent years, and make some recommendations.     

Souls on Ice: Incorporating Emotion in Web-Based Education

SUMMARY

Emotions have been neglected in education and online education, in favor of a heavy emphasis on cognition and rationality. This article explores the significance of emotion in learning and how recent research is identifying some pathways and dynamics in the way emotions impact on learning and on web-based learning. Online learners have not been considered as “emotional beings” and web-based education has not addressed this dimension in any significant way. A constructivist, emotionally-oriented (CEO) model of web-based education is introduced which emphasizes safety, challenge, and new thinking, and offers several strategies to enhance the emotional experience of learners.     

COMPETITION AND COLLABORATION IN ONLINE DISTANCE LEARNING

For-profit firms use the internet to offer classes, courses and degree programmes in direct competition with nonprofit and government-supported colleges and universities. At the same time, many firms seek to partner with academic institutions in offering online instruction or distance learning.This paper outlines and discusses alternative models of academic/for-profit collaboration that are being developed in the USA. Collaboration requires the partners to define responsibilities for technology, administrative services, content development, promotion and student selection, instruction, awarding of credits and overall quality control. Firms may want to 'unbundle' the traditional faculty role of both course designer and teacher,and use different professionals for the two functions. Although most collaborations today involve non-degree programmes, many schools of business are working with for-profit firms to offer MBA degrees online. The diversity of higher education in the USA means that many different models will be tried. Collaborations will expand the markets for online distance learning, but a number of difficult issues remain to be resolved.     

Putting "Space" on the Agenda of Sociocultural Research

The global rescaling of the world, culture, and education has influenced how people experience their situationality, meaning-making, and learning in relation to the Other. This article explores the implications of spatial analysis for rethinking education in new conditions of cultural complexity. The experience of living and learning with difference is conceptualized as an open journey in which the very act of movement across spatial boundaries unlocks the fixity of meanings and identities and, hence, problematizes the spatial logic of bounded learning places. Explicating the tension between fixity and mobility, boundedness and flows, this article deploys the concepts of cultural-semiotic space, scale, and boundary to theorize locations of learning and meaning-making in new times.     

The learning camera: A personalized learning model for online pedagogy in human services education

Abstract

This article describes the development of a personalized learning approach to human services online education that utilizes a “learning camera” as a metaphorical tool for undergraduate students’ development of knowledge, skills, and dispositions required for successful transition to professional practice. By highlighting students’ ongoing development as knowledge builders and constructivist learners, the online curriculum is enacted within each student’s area of interest and in their home communities. This “learning camera” model of online pedagogy for human services education is intended to serve as a resource for other institutions interested in praxis-oriented approaches to personalized online teaching and learning.     

Intercultural language educators for an intercultural world: action upon reflection

Abstract

Bearing in mind that learning a new language is much more than acquiring a new code, but a new way of being in the world, the aim of the article is to briefly raise and discuss relevant issues relating to language teacher education in these contemporary times, especially in the area of English Language Teaching (ELT). Emphasis is placed on the importance of teacher education responding to the new demands of this globalised world, proposing among several aspects, new political and pedagogical postures which are to lead into preparing students to become more critical of their own realities and more sensitive to the intercultural encounters they are supposed to engage with this highly complex and ever increasingly intercultural world.     

How Much Does the Distance in Distance Education Matter? Our Students Speak

Distance learning programs in social work education have been growing exponentially throughout the United States. This study interviewed Master of Social Work (MSW) students enrolled in two synchronous distance-learning courses that employed a blended pedagogy, and evaluates their insights about the learning experience. For these two courses, material was presented via video conferencing and supplemented with online media at two campuses at a large school of social work. In order to give students a voice about their experiences, data were collected using semi-structured face-to-face interviews. Common themes included: autonomy, emotional connectedness, technological challenges, and knowledge acquisition. Both the strengths and challenges related to distance learning are discussed.     

Virtual Social Work Education—Theory and Experience

This paper critically analyses the experience of providing social work education over the Internet. It argues that the interactivity and responsivity integral to e‐learning are significant capabilities that can facilitate the kind of student centred learning in social work that is consonant with the emerging consensus on effective educational and professional practices. Associated with this it argues that e‐learning better provides equality of access and opportunity to a diverse range of students to pursue social work education through the creation of critical mass and technological adaptations to diverse needs. Research with a group of students who have pursued online learning is presented. The research indicates that though e‐learning is largely considered a positive and enabling experience by students, it is still experienced as isolating by most. A balance therefore needs to be struck in future between face to face and online interaction ensuring students are not isolated and that infrequent use of e‐learning does not delay engagement with the medium and the passing of online developmental milestones. This paper concludes that there is a longer term future for e‐learning within social work education but that this future needs to be based on androgenic constructivist strategies to student learning and a responsive blend of online and physical interactivity.     

Teaching Note—Technology-Enhanced Clinical Simulations: Tools for Practicing Clinical Skills in Online Social Work Programs

ABSTRACT

Technology-based simulations provide vehicles for social work students to practice clinical skills in online environments. This teaching note reviews 2 simulation tools educators may consider implementing in their training programs: virtual patients and Second Life. The current literature is presented discussing the use of these simulations in online learning programs. Suggestions for incorporating simulations into distance education programs are provided along with suggestions for future directions for research in this area. Educators are encouraged to examine these tools and further evaluate their feasibility, acceptability, and efficacy in building direct practice skills in online environments.     

Using Distance Learning to Increase Literacy Among TANF Participants

Technology and Education for Career Heights (Project TECH) was designed to help Temporary Assistance to Needy Families participants enhance their literacy through distance learning as a means to promote job retention and career advancement. The evaluative research presented in this report was intended to gather information from the participants of Project TECH about their experience with distance learning training curriculum. The report describes Project TECH and what happens when participants who are low-income workers are given a computer, basic training software, Internet access, and training coupled with instruction form a instructor who met with them face to face weekly and provided daily online coaching and instruction. It highlights participants' experience with online instruction and the use of computers in their homes, and it concludes with lessons learned from the project. The information is useful for those wanting to design and develop a distance learning program to increase adult literacy for families that needs to comply with Temporary Assistance to Needy Families work requirements and other demands.     

Student Perspectives of Online Discussions: Strengths and Weaknesses

SUMMARY

Limited research exists that examines student perceptions of online discussions in fully online classes. This is a report of initial investigation into undergraduate distance education majors' perspectives of the pedagogical value of online discussions. Over a two semester period (Spring and Fall, 2003), students taking the same online course delivered using Web Course Tools (WebCT) were surveyed regarding opinions of online discussions. The students surveyed were undergraduate students enrolled in a fully online degree program at New Mexico State University (NMSU). Although limitations exist due to small sample size and a non-standardized data collection instrument, findings from this exploratory study offer insight into undergraduate distance education student opinions of the strengths and weaknesses of online discussions as a pedagogical tool.     

Design and implementation of a telecollaboration project for primary school students to trigger intercultural understanding

ABSTRACT

Telecollaboration involving children around the world allows them to develop international understanding (IU). This paper reports on the design and implementation of a telecollaboration project between Japanese and Australian primary school students. The main purpose of the project, which integrates the contents of Social Studies and foreign language (FL) education, is to promote student interest in learning their own and a foreign language, as well as a foreign culture, using an educational social network site (SNS), in this case Edmodo. This study focused on Japanese students in particular. The exchange of cultural information online became a meaningful and authentic activity for communication in FL. Additionally, the evaluation showed that the Japanese students became more motivated to learn English and initiate IU. A curriculum-based telecollaboration project involving a long-term plan – instead of a one-off activity – is recommended in order to develop young students’ IU in FL education.