Job-Related Emotional Labor and Its Relationship to Work-Family Conflict and Facilitation

This article used a differential salience demands-resources model to explore how self-focused (i.e., surface and deep acting) and other-focused (i.e., emotional enhancement and relationship management) job-related emotional labor are associated with bidirectional measures of work-family conflict and facilitation. Results indicated that surface acting was related positively with time-, strain-, and behavior-based work-family conflict and was associated negatively with work-to-family facilitation. Emotional enhancement was linked negatively to time-based work-to-family conflict and strain-based family-to-work conflict. Finally, relationship management was related negatively to both directions of behavior-based work-family conflict, but was associated positively with both directions of work-family enhancement. Results support the expansion of job-related emotional labor to include other- as well as self-focused aspects. This is a considerably revised version of a paper originally presented at the 2004 annual meeting of the National Council on Family Relations, Orlando, FL. We gratefully acknowledge the useful comments of two anonymous reviewers. We are grateful to Maureen Perry-Jenkins for her helpful comments on an earlier version of the paper.     

Family Influences on College Students' Anticipated Work-Family Conflict,Social Self-Efficacy,and Self-Esteem

The authors sought to test work-family conflict (WFC) theory by examining how family relationships may influence WFC, social self-efficacy, and self-esteem. They developed and tested a structural model of the relationship between family career influence and self-esteem through the mediating variables of anticipated emotion-based WFC, behavior-based WFC, and the cognitive variable of social self-efficacy. Data were collected from 301 college students (208 women, 93 men) and analyzed using structural equation modeling. Results indicated that family career influence positively related to college students' self-esteem through the mediating variables of social self-efficacy and emotion-based WFC. Behavior-based WFC did not function as a mediating variable. When focusing on issues related to students' self-esteem, career counselors should address ways that family influences anticipated emotion-based WFC and use interventions designed to increase social self-efficacy. Future researchers should consider and test additional mediating factors that may help explain how the dimensions of WFC relate to self-esteem.     

Working parent friendly schools: the role of school instrumental support in work–family conflict

Instrumental support can foster or ameliorate parent experiences of work–family conflict. Based on theories relating social support to stress, a framework for considering how school support affects work–family conflict is proposed and tested. Parent experiences of instrumental support (school schedules, school service provision, and staff accessibility) and school demands on parents (volunteer and homework involvement) were investigated in relation to levels of work–family conflict. Work demands were related to both family-interference-with-work and work-interference-with family; family demands related only to time-based family-interference-with-work. Perceptions of school scheduling as supportive were related negatively to both time- and strain-based work-interference-with family, whereas perceptions of school transportation services were related to both time- and strain-based family-interference-with-work. No buffering effects of these types of support were found. Implications for how community organizations can play a role in ameliorating work–family conflict are discussed.     

Toward a Theory of Public Relations Practitioners’ Own Conflict: Work Versus Life

This study took a first step to build a theory understanding public relations practitioners’ work–life balance. Through a national sample of Public Relations Society of America members, we examined what factors influence practitioners’ perceptions of work–life conflict and what kind of impact such perceived work–life conflict may have on their income and career path. Analysis of online survey data of 820 practitioners found that a more family–supportive organizational work environment overall would minimize practitioners’ reported work–life conflict. Gender did matter, especially in explaining strain-based conflict perceived by practitioners. Last, women whose career was interrupted earned significantly more than those whose career was not.     

Exploring types of interference between work and non-work: using a diary study approach

Studies of work and family issues have used predominately between-subject cross-sectional designs. While some researchers have called for more longitudinal studies, others have suggested that a more strategic way forward for the field is the use of daily diary studies (Frone, Russell, & Cooper, 1992). This study explores different types of interference between work and non-work domains, using a diary study methodology. This study consisted of a two-week diary study among 12 Irish employees. Analysis involved a two-step procedure involving both content analysis and interpretative phenomenological analysis (IPA). Results indicated that while individuals reported strain-based and time-based interference, evidence was also found of interference concerning persistent and intrusive thoughts. Despite some limitations to the study, this paper demonstrates that diary studies represent an opportunity for researchers to explore work and non-work experiences in a sensitive and ecologically valid way.     

Work-family conflict among IT specialty workers in the US

Specialty workers are a source of critical, locally scarce technical skills. This study aimed to understand the experience of work-family conflict among specialty workers in the US by exploring the process of transitioning from working in their home countries to working in the US. While participants perceived initial difficulties in adapting to the new environment, over time, they experienced lower work-family conflict in the US compared to working in their own home countries. In their home countries, where work and family domains were considered separate and culturally defined boundaries separating these domains are rigidly maintained; these participants relied heavily on family support to manage work-family conflict. Moving to the US, where greater integration of work and family domains is prevalent, these participants managed work-family conflict by revisiting altered demands, accessing alternate organizational resources and learning new skills to create and maintain work-family boundaries. This study contributes to the nascent body of literature on work-family relations in the context of international migration by highlighting a specific case of Indian specialty workers who adopt different boundary-spanning strategies to manage work-family conflict in changed social and working conditions. In essence, participants managed work-family conflict by using enhanced autonomy to increase flexible working and accessing other resources such as supervisory support and organizational flexible working policies.     

Bridging the work-family policy and productivity gap: A literature review

This paper uses both qualitative and quantitative methods to examine the relationship between work-family conflict and six work outcomes: performance, turnover, absenteeism, organizational commitment, job involvement, and burnout. Also reviewed are studies on the effects of employer (work-family) policies aimed at reducing such conflict. Policies to aid employees in managing work and family roles can be expensive, and studies show that they are often marginally effective. The review shows that relationships between work-family policies and organizational effectiveness is mixed and their connection to work-family conflict often under-examined. Work-family conflict is a critical link that may shed light on policy impacts. Suggestions on how future studies can build bridges between practitioners and academics and more clearly examine organizational effectiveness links are provided.     

The role of ‘workplace family’ support on worker health,exhaustion and pain

The goal of this study was to improve understanding of the potential health benefits of social support at work. We utilized 2002 GSS data to examine the relative influence of workplace support on self-reported health, exhaustion and experience of persistent pain in a sample of 1602 workers. Building on previous Demand-Control-Support models, we examined co-worker, supervisor, and organizational safety support (conceptualized as ‘workplace family’) in concert with job demands, job control and work-family conflict as predictors of worker health measures. We further tested the extent to which work-family conflict acted as a mediator between family and work characteristics and worker health outcomes. We found that increased co-worker support in the workplace was associated with better worker self-reported health, lower exhaustion and less pain. In addition, higher levels of perceived organizational safety support were associated with better self-reported health and lowered exhaustion. There is little evidence that work-family conflict mediates between work and family characteristics and worker health, and work-family conflict does not mediate the relationship between workplace family measures and worker health. We discuss results in light of workers’ changing and expanding definitions of family, with implications for changes in the organization of the workplace to improve workers’ health.     

Spillover and Crossover of Work-to-Family Conflict and the Health Behaviors of Dual-Earner Parents with Young Children

Scholars have identified an association between one's own work-family conflict and health. Yet the study of work-family intersections implicitly calls into question the roles played by multiple members in the family system. A contagion model is used to examine health behaviors and work-to-family conflict among dual-earner parents of young children—for whom role obligations are high and competing. Controlling for workplace characteristics, perceptions of both spouses' work-to-family conflict are considered. For mothers, their own work-to-family conflict was significantly and negatively associated with health behaviors until the perception of their spouse's work-to-family conflict was considered. For fathers, their own job pressure was negatively associated with health behaviors. Thus, it appears wives may be responding to what they perceive as the interference of husbands' work lives by reducing their own personal health behaviors, such as sleeping and taking time to relax, but fathers are not responding in kind.     

Job Segregation and Gender Differences in Work-Family Spillover Among White-Collar Workers

We test two propositions in this paper: (1) work-family conflict varies with gender composition and hours on the job; and (2) women will experience more tension between work and family responsibilities than will men. Using a sample of white-collar workers, we measured work-family conflict with a composite scale tapping negative job-to-home spillover. Workgroup composition had no effect on men's reported work-family conflict, while work hours was positively associated with work-family conflict. For women, longer work hours and tokenism in the immediate workgroup increased perceptions of work-family conflict, but unexpectedly, the interaction of work hours and tokenism was negatively related to work-family conflict. We explored several possible arguments for this contrary finding.     

Family‐of‐Origin Influence on Career Thoughts

The family can exert an important influence on career decision making. This study investigated the impact of adaptability and cohesion in family‐of‐origin relationships on dysfunctional career thoughts in 269 college students (221 women, 48 men). The Career Thoughts Inventory and the Family Adaptability and Cohesion Scales–IV were used to assess family dynamics and dysfunctional career thoughts. The study addressed the following research question: What is the impact of family cohesion and adaptability in the participant's family of origin on dysfunctional career thoughts, specifically decision‐making confusion, commitment anxiety, and external conflict? Results revealed that higher levels of family cohesion were associated with lower levels of decision‐making confusion, commitment anxiety, and external conflict and that higher levels of family adaptability were associated with lower levels of external conflict.     

A Push Toward Equality: Processes Among Dual‐Career Newlywed Couples in Collectivist Culture

This study examines gender construction among dual‐career newlywed couples in a collectivist culture. A qualitative analysis of in‐depth interviews with 20 heterosexual Singaporean couples reveals aspects of the collectivist norms (e.g., doing family, we‐consciousness, marrying one's equal) that are favorable toward the development of gender equality. Additionally, as couples respond to the political and social pulls of economic development, they begin to organize their relationship around both careers. Incorporating egalitarian values becomes a pragmatic move carried out through five direct processes: (a) career as central to the relationship, (b) flexible allocation of household duties, (c) open dialogue regarding conflict, (d) equal say in decision making, and (e) internal self‐reflection. Implications for future research are addressed.     

Understanding the roles of subjective and objective aspects of time in the work-family interface

The experience of time has been posited as an important predictor of work-family conflict; however, few studies have considered subjective and objective aspects of time conjointly. This study examined the reported number of hours dedicated to work and family as indices of objective aspects of time, and perceived time pressure (in the work and family domains respectively) as an important feature of the subjective nature of temporal experiences within the work-family interface. Results indicate that the stress of having insufficient time to fulfill commitments in one domain (i.e., perceived time pressure) predicts work-family conflict, and that perceived time pressures predict the amount of time allocated to a domain. Additionally, findings suggest that domain boundaries are not symmetrical, with work boundaries being more rigidly constructed than family boundaries. Work-to-family and family-to-work conflict were generally related to overall health, turnover intentions, and work performance, as expected.     

The Relationship Between Work-to-Family Conflict and Family-to-Work Conflict: A Longitudinal Study

The relationship between work-to-family conflict and family-to-work conflict was tested using a longitudinal research design with 234 dual-earner couples caring for both children and aging parents. Two waves of mailed survey data were collected. The mediating effects of role-related satisfaction were hypothesized to link these two forms of work-family conflict. The analytical steps for determining mediating effects followed suggestions by Baron and Kenny (1986). The results failed to show significant mediating effects of role-related satisfaction between the two forms of conflict over time for both husbands and wives, contrary to suggestions by Frone, Yardley, and Markel (1997). Instead, positive, direct relationships between the two types of work-family conflict were found. Limitations and implications are discussed.     

Gendered institutional research cultures in science: the post-doc transition for women scientists

This study examines perceptions of post-doctoral women bench scientists working across fourteen major US research universities, and how both individual and institutional experiences influenced their desired futures. Findings reveal three distinct career paths (research, teaching, and industry). This study provides insight into individual career decision processes involving as to how gender is experienced in male-centric cultures, how experiences of barriers are reframed, and how obstacles influence choices. These women emphasized strong desires to contribute to their respective fields and to collaborate with others, a key relational aspect missing in their current work. All participants indicated aspirations to have both a career and a full life beyond the lab. Findings further suggest a post-doctoral environment laden with gender and family biases including subtle discrimination and challenges specific to women working in male-centric cultures. A strong relationship between experiences of gender and family biases suggests that additional burdens are placed on women's career paths and their evolving identity. This study identifies the postdoctoral journey as a unique transition zone marked by a period of adaptation and selection as they make sense of their experience and decide on how best to achieve success and fulfillment as women and as scientists.     

African American Marital Satisfaction as a Function of Work-Family Balance and Work-Family Conflict and Implications for Social Workers

African Americans are more likely than any other race/ethnic group to report lower levels of marital satisfaction. Due to numerous benefits of marriage such as better physical and mental health, it is important to identify factors that impact African American marital satisfaction. This study examines the impact of work-family conflict and work-family balance on African American marital satisfaction. The results reveal a negative relationship between work-family conflict and marital satisfaction as well as differences in work-family factors that predict husbands' verses wives' marital satisfaction. The article offers implications for social work.     

Drivers of life-work conflict: A pilot study of PRSA members

Based on a national random sample (N = 820) of PRSA members, we studied three types of family responsibilities and salaries of professionals as stressors of their life-work conflict experiences. Results found the three types of life-work conflict subject to varied impact of family responsibilities while levels of behavior-based life-work conflict dependent on practitioners’ salary level. The story of life-work conflict is not as simple as a choice between “career vs. life.”     

Work-to-family conflict and the family dinner: what makes a difference?

Despite the abundant benefits that have been associated with family meals, families report that they share fewer meals together than in the past. Although parents' work (e.g., work hours) is recognized as a barrier to family meals, the role of the individual in determining family meal frequency has received relatively little attention. With this in mind, this study investigated two important person factors that may aggravate or attenuate the negative relationship between work-to-family conflict (WTFC) and family dinner frequency using survey data from employed parents (n =206). Specifically, parents' negative affectivity (NA) and family meal atmosphere were examined as moderators. As hypothesized, the relationship between WTFC and family dinner frequency was stronger for high-NA individuals than for low-NA individuals. However, no support was found for the moderating role of family meal atmosphere. Findings suggest that WTFC may be more deleterious for high-NA individuals due to their tendency to strongly react to stressors and highlight the necessity to consider both situational and individual factors in understanding work-family experiences.     

The Experience of Work–Family Conflict Among Divorced Parents in Flanders

This study investigates the difference between married and divorced parents, accounting for gender and relationship status after divorce. It also provides insight into differences within the category of divorced parents. Data from 769 married and 1,424 divorced parents were analyzed using logistic regression analysis. The results identify a complex interplay among marital status, relationship status, and gender. For mothers, both marital and relationship status have an impact on work–family conflict. For fathers, it is the presence of a partner that affects the interference of family with work. Gender, working hours, and child’s presence were identified as important factors influencing work–family conflict among divorced parents.     

Looking at spillover from both sides: an examination of work and home flexibility and permeability

This study examined how flexibility and permeability in the boundaries surrounding the work and home domains affect the spillover from work to home and home to work. We looked at both flexibility and permeability in each of the two domains using directional and dichotomous measures of both negative and positive spillovers. Multivariate analyses and hierarchical regression showed that for 362 survey respondents, boundary flexibility reduced time- and strain-based spillover from work to home and home to work. Flexibility also was positively related to positive spillover from home to work. Permeability, on the other hand, was positively related to time-based spillover from work to home and from home to work. The results also showed support for the notion of asymmetric permeability, such that the relationships between work boundary permeability and the W→H spillovers were stronger than those between home boundary permeability and the H→W spillovers.