Social media,empathy and interpersonal skills: social work students’ reflections in the digital era

ABSTRACT

This paper examines second-year social work students’ (n = 19) reflections on empathy as part of an interpersonal skills course at a regional university in Australia. Students were asked to consider their personal, online and classroom experiences, before responding to a reflective learning prompt: ‘Online communication is killing connection: (the Facebook Like symbol) does not equal empathy’. Qualitative analysis of their responses identified tensions between students’ engagement with social media and their developing understandings of empathy. Students reported an ease and confidence in the use of social media, but were also aware of the risks associated with perceived anonymity, shifting boundaries and an absence of audial and verbal cues in establishing context and quality of communication. Their reflections also suggested that the range of stimulus material used in the interpersonal skills course—including podcasts—had increased their social media awareness and their desire to improve their online interpersonal skills. The implications for professional and pedagogical objectives, as well as curriculum design are discussed.     

Are Turkish EFL pre-service teachers ready to manage intercultural challenges?

English as a foreign language (EFL) teachers, as the backbone of language teaching system, are expected to raise the awareness level of students’ intercultural communication competence by helping them relate their own culture to foreign cultures, empathise with foreign cultures’ perspectives and tolerate the ambiguities or differences. This study examines the relationship between certain personal factors such as age, gender, year of study, overseas experience and students’ preferences for Turkish movies over foreign ones and three predictors of intercultural communication competence namely, ambiguity tolerance, empathy and open-mindedness. The sample group of the study consisted of 145 prospective English teachers in the Educational Faculty of a state university in Turkey. The participants were asked to fill out a questionnaire consisting of two parts which investigated their background and perceived levels of ambiguity tolerance, open-mindedness and empathy in Turkish EFL context. The results indicated that half of pre-service EFL teachers had poor intercultural communication competence. In particular, males, the final-year students and those who had been abroad indicated higher levels of tolerance than their respective counterparts. Besides, age and students’ preferences for Turkish or foreign movies were not significant factors in any of the predictors of intercultural communication competence.     

Social Work Practice in Mental Health: An Introduction

The results of empirical research suggest that the ability to assess, regulate, and utilize emotions is important to the performance of health professionals. Nevertheless, few professional programs adequately address this matter in their curricula. The main objective of the present research was to examine whether emotional intelligence and empathy could be improved in the traditional classroom, employing experiential teaching modes. Pre- and post-questionnaires were used to assess the emotional competencies of 165 social work undergraduate students. The results indicated an increase in emotional intelligence at the end of a course for advanced-year students. Overall empathy had not increased for both first- and advanced-year students. Further findings indicated significant correlation between empathy and emotional intelligence at the end of a course for advanced-year students compared with an insignificant correlation at the beginning of the course, whereas for first-year students, findings were in the opposite direction. Future research should focus on strategies for the teaching and professional training of social workers that promote emotional competencies.     

Reflective ability,empathy, and emotional intelligence in undergraduate social work students: a cross-sectional study from India

The extant literature indicates that social work is a high stress profession owing to multifarious and complex demands of practice. There is also evidence of stress experienced by student trainees who aspire for a career in social work. Working with service users and the distressing life scenarios encountered on placement often involves negotiating complex emotions and requires reflective skills. Effective practice requires rapport building skills and the ability to demonstrate empathy is a core skill for effective practice. While there is a plethora of Western literature on these issues, the Indian literature has not adequately explored them. Framed against this background, this quantitative study collected data from students of all three years of their undergraduate social work course from a ‘women only’ college in India. Standardised instruments to assess empathy, reflective ability and emotional intelligence were administered. Statistical tests revealed a higher manifestation of these dimensions in final-year students than those in the first year. Further it was seen that the total emotional intelligence and empathy scores were positively correlated. Implications of these findings for the education and training of social work students has also been discussed in this article.     

Social Work Students' Changing Perceptions of Social Problems After a Year of Community Intervention

This paper aims to throw light on the emotional and cognitive processes of students within social change-oriented field work as they develop over a year, as described through a projective and phenomenological art medium drawn and discussed at the beginning and at the end of the year. The literature on social work points to a discrepancy between the cognitive structural explanations of social problems that are taught to social work students, and their tendency to prefer focusing on individual rather than on societal levels of intervention. The aim of this examination of the students' processes over the year is to increase our understanding of the students' experience and understanding of their social change mission, so as to better prepare them for the challenges it entails, and to see where they get ‘lost’. Findings from this paper point to the gradual internalization of social change as a complex process, combined with the reframing of this complexity into tangible results.     

The Use of Mindfulness Training to Create an ‘Accompanying Place’ for Social Work Students

Social work students experience emotional stress while having to perform and meet expectations from both academy and field. They may often feel physically and emotionally overwhelmed while struggling to make the time and space to fully process the varied experiences involved. There seems to be an unmet need for an ‘accompanying place’ where thoughts, feelings and dilemmas can be observed in a non‐evaluative way. Mindfulness has evolved lately as an efficient therapeutic technique in therapy. This paper describes a technique that applies mindfulness meditation in a group format in order to create a broader and richer learning experience that answers students' emotional needs. The group met for eight weeks. Its goals were to enhance self‐awareness and increase emotional support in handling field and academic stressors while experiencing different states of consciousness. Findings show that students were able to acquire new knowledge about themselves, experience autonomy in learning self‐containment and regulation, and gain insights regarding their professional self‐concept. Significance for social work training is discussed.     

Brief mindfulness training in the social work practice classroom

Social Work educators are increasingly concerned with discerning how to help students develop the affective, relational, and meta-cognitive skills needed for effective, resilient, and sustainable social work practice. A small but growing literature supports mindfulness training as a path to those ends. However, most mindfulness intervention studies, even those mentioning ‘brief intervention,’ have typically used fairly lengthy training programs, often 2–3 h per week for 6–8 weeks. It is unlikely that already over-committed social work practice classes would devote this amount of class time to these strategies. This concurrent mixed methods study examined whether very brief mindfulness training in undergraduate social work practice classes (100 min over the course of a 3.0 semester credit hour course) would influence outcomes on measures of mindfulness, emotional regulation, and empathy, as well as student perceptions of helpfulness in managing stress and meeting course goals. No significant differences were found on quantitative measures at post-test. However, results of the qualitative analysis suggest that even brief mindfulness exercises in social work practice classes are perceived by students as helpful for managing anxiety, staying present-focused with clients, reducing premature judgment, and feeling safe and connected in the classroom. Implications for social work education are discussed.     

‘Experiencing life for the first time’: the effects of a traumatic death course on social work student mindfulness and empathy

Mindfulness and empathy are protective factors for social workers and may also improve client outcomes. They may be especially important when dealing with clients experiencing grief and death-related challenges. This study replicated a previous study assessing empathy and mindfulness in social work students before and after an experiential death education course with a focus on traumatic grief. The Empathy Assessment Index and the Five Facet Mindfulness Questionnaire were used to measure changes in empathy and mindfulness in 111 primarily MSW-level social work students after the completion of the course. Results showed statistically significant improvements in overall empathy, on three of five empathy subscales, and on four of five mindfulness facets. A qualitative analysis of responses to an open-ended question asking about ways in which the course was meaningful to students found themes of increased awareness, a deepened sense of connection, and preparation for clinical practice.     

Using Experiential Learning to Help Students Understand the Impact of Food Insecurity

Experiential learning theory suggests that students increase their understanding when given the opportunity to experience a particular situation in addition to learning about it intellectually. This theory was used to construct an assignment to assist social work master’s students in better understanding food insecurity and the Supplemental Nutrition Assistance Program (SNAP). Through coding previously collected reactions to the assignment, the researchers discovered multiple reoccurring themes: increased understanding of SNAP, feelings about the program, realizations regarding individual privilege, client stigma, the social experience of eating, and empathy for those who experience food insecurity. Through this exercise, students increased their knowledge of the program and also gained a better understanding of how food insecurity personally affects individuals and families.     

Hearts and Minds: Aspects of Empathy and Wellbeing in Social Work Students

Although empathy is critical to social work practice, the extent to which it can be measured, nurtured or taught is hotly debated. Furthermore, definitions of empathy are typically one-dimensional referring to the ability to adopt the perspective of others in order to understand their feelings, thoughts or actions. Such definitions do not adequately reflect the realities of empathy in the social work context or recognise its potential to lead to distress. This study utilises data from 359 social work students to examine relationships between several dimensions of empathy (i.e. perspective taking, concern and distress), reflective ability and wellbeing with a view to using the findings to develop evidence-based interventions to help staff develop appropriate empathic responses to service users' experiences. Whilst students reported fairly high levels of empathic concern, they also disclosed considerable empathic distress. Some evidence was found that reflective ability might protect social work students from empathic distress. Findings suggest that students require support to develop their empathic and reflective skills to effectively manage the emotional demands of practice. The use of techniques such as mindfulness and experiential learning for enhancing such skills is explored.     

Book reviews

This article reviews the development of an experiential learning exercise at Kingston University, designed to involve service users and carers in assessing students' readiness to practise. The new social work degree places increased emphasis on practice learning and equipping social workers with the knowledge, skills and tools for the job. This article draws out some of the strengths and advantages of involving ‘experts by experience’ in helping students to develop awareness of self, their impact on others and effective communication skills, ultimately promoting an understanding of reflective practice early in their training. It also acknowledges some of the problems and dilemmas in providing an equitable experience for all students. The students are provided with this learning/assessment experience as part of a module in the first year of the undergraduate social work degree programme and have to pass this element of the module, in addition to the academic component, in order to progress to level two.

The terms ‘service users’ and ‘carers’ and ‘experts by experience’ are used interchangeably in this article. The Steering Group at Kingston University, involved in the development of the exercise discussed, are aware of the power and impact of language and have expressed preference to being referred to as ‘experts by experience’.     

Humanising Managerialism: Reclaiming Emotional Reasoning,Intuition, the Relationship,and Knowledge and Skills in Social Work

This paper develops Professor Eileen Munro's coverage of ‘emotional dimensions’ in her Review of Child Protection in England. It argues that managerialism has failed to recognise the importance of the emotional life of human beings and the importance of the relationships we build in social work and that this failure seriously hinders the quality and effectiveness of social work. The paper begins with an account of what an ‘emotional dimension’ might encompass and, drawing on conceptualisations mainly from neuroscience, looks at what is meant by the words emotions and feelings, affect, attunement and empathy. A second section looks at the skewed representation of logical thinking as innately superior to emotional and intuitive reasoning and the part played by conscious and unconscious elements within judicial decision-making. It then analyses the dangers evident in the more extreme and rigid forms of managerialism that can be found in some areas of social work and a final section argues that for managerialism to be humanised it calls for an emotionally responsive relationship-based practice to be located at the heart of social work.     

The reflective diary: an experiential tool for enhancing social work students’ research learning

There has been substantial discussion internationally about the need for social work students to integrate research into practice. Little has been written, however, about teaching methods that address the cognitive and emotional challenges students experience in their efforts to develop research competencies. Many students believe that research does not apply to the ‘real’ world of practice and are anxious and fearful when they begin a research course. Using a retrospective review of students’ assignments, this article describes the use of reflective diaries in teaching MSW students from a university in the USA skills for practice-based social work research. Reflective diaries provide a safe forum for students to actively engage with the challenges they experience while taking a research course and take ownership of their learning needs. The diary entries provide instructors with windows into their students’ learning processes that enable them to create scaffolding opportunities that support students in developing confidence in their research skills. This article describes the pedagogical philosophy behind reflective diaries, details of the diaries assignment, and benefits of this learning tool for students and instructors. The authors offer recommendations for incorporating reflective diaries into social work research courses and implications for evidence-based practice.     

What's All this Talk About Emotion? Developing Emotional Intelligence in Social Work Students

The capacity to manage emotional reactions effectively, frequently in complex care settings, is central to the role of a social worker. Nonetheless, there is evidence that social work students frequently find their placements emotionally demanding and stressful. It is proposed that emotional intelligence may help students manage their emotional reactions more effectively during placements and their subsequent career. To date, however, little systematic research has explored whether emotional intelligence and associated competencies can be enhanced during social work training and the implications for wellbeing. This paper presents a mixed-methods two-stage study which aimed to increase emotional competencies in social work students during the first year of training. More specifically, it assesses the impact of a workshop designed to enhance emotional competencies and an emotional writing task on levels of emotional intelligence, reflective ability and empathy which were assessed via questionnaire and reflective logs pre- and post-intervention (Times 1 and 2). Levels of reflective ability and empathy increased significantly between Times 1 and 2 and psychological distress decreased. Content analysis of reflective logs found evidence that reflective ability, empathy and emotional intelligence were enhanced following the interventions. The implications of the findings for the development of the curriculum are considered.     

Predicting empathy in helping professionals: comparison of social work and nursing students

There is a growing trend in social work to produce social work students who demonstrate empathy. Empathy levels in social work students are not well-researched, especially in comparison with students in other helping professions. This cross-sectional study explored the relationship between empathy, self-esteem, and work engagement in 472 undergraduate and graduate students in the helping professions. Comparisons between BSW, MSW, and nursing students found overall high levels of affective empathy. Graduate MSW and nursing students scored higher than BSW students on most empathy constructs, self-esteem, work engagement, and had more work and volunteer experiences. A hierarchical multiple regression model was used to assess predictors of comprehensive empathy. Significant predictors of comprehensive empathy, as measured by the Empathy Assessment Index, included volunteer experience, work engagement, and affective empathy. Demographic variables such as age, gender, ethnicity, and years of work were non-significant predictors. Different constructs of empathy emerged, and implications of how empathy is relevant to social work practice are discussed with recommendations for social work education.     

The role of empathy in case management: a pilot study

Little research has been done on the benefit of empathy for social workers in the actual practice of their profession. This prompted an exploration of the interplay between empathic ability and the skills practitioners draw on for case management. Two cohorts of social work students, in their final semester, reflected on an authentic social work scenario and suggested a plan for intervention before completing a scale measuring empathy. The results revealed that different dimensions of empathy, to a varying degree, underpin the process through which students come to a decision on how to intervene. The findings provide empirical support for the assumption that empathy plays an essential role in the practice of social work. They also suggest the need for further investigation, particularly given the potential use of increased knowledge on what determines the skills needed to take on the oftentimes complex and demanding reality of social work.     

Theories of Social Casework,Robert W. Roberts and Robert H. Nee,Eds. Chicago: University of Chicago Press, 1970. 440 Pages, $9.75 Hardbound

Empathy and social work education behaviors comprising empathy, an important social work skill, were delineated. The impact of professional social work education upon empathy was found, contrary to hypothesis, to be significantly positive. Students identified personal maturation, human behavior classes, and experiential parts of the curriculum as being most beneficial in enhancing empathy. The best students were found to have the highest levels of empathy on the videotape criterion measure. Moreover, female students had slightly higher empathy scores than males. There was no evidence of higher levels of empathy in students specializing in microsystem intervention.     

Emotional Themes in Cross-Faith Encounters Among MSW Students

Abstract

Shortly after the terrorist attacks of 9/11/2001, graduate students in an elective course on “Spirituality & Social Work” were given an optional assignment to attend services at another faith for three weeks and keep a journal of their experiences. Most allowed the author to conduct a content analysis of these journals for emotional themes. The most common themes were anxiety, surprise, and appreciation for the assignment. Lesser themes included excitement, empathy for minorities, anger, and embarrassment. These findings are discussed in terms of their relevance for social work education. Recommendations include better preparation through requiring research and clarification of the student's role, debriefing students about counter-transference issues, and achieving spiritual empathy through the recognition of spiritual similarities despite religious differences.     

How good is good enough? Exploring social workers’ conceptions of preparedness for practice

This study examined the question: ‘How do social work practitioners construct preparedness for practice?’ The answer to this question was explored through a research conducted in 2013 consisting of a survey based on the Australian Association of Social Workers’ Practice Standards and interviews with social work practitioners who had experience working with graduating social work students in their final field education placements. The responses of 25 survey participants suggest that social work practitioners generally expect new graduates to have ‘moderate’-level skills across the different practice areas, although a small but notable number of supervisors expect new graduates to have general work preparedness at a ‘developed’ level. In addition to having a clear understanding of and identification with professional values, purpose and ethics, the eight interview participants spoke of the importance of empathy and the ability to work within a multidisciplinary organisational environment.     

Student isolation: the experience of distance on an international field placement

In an era of global awareness of the impact of social, political and environmental impact, the international field placement has become a feature of many social work programmes throughout Australia. A theoretical framework of international social work principles allows for a guiding platform for teaching and learning; however, the experience of the social work student is often one of cultural isolation and emotional vulnerabilities. Whilst cross-cultural learning is a core practice goal of the placement, the ability to engage with this learning is affected by the impact of distance on the student. In turn, the university responsibility for the student is heightened by the distance involved, creating an increased sense of risk for both the student and the social work educator. This article draws on a mixed-methods study, with data sourced from both questionnaires and in-depth interviews with university field education staff, former social work students, and field educators. Five lenses of distance are explored in the aim of increasing understanding of the student experience: geographical distance, cultural distance, emotional distance, pedagogical distance and technological distance. In doing so, the social work educators’ ability to monitor and support remote students is enhanced, and the capacity for the student to engage in a positive teaching and learning environment is increased.