Turnover in the Child Welfare Workforce: A Different Perspective

ABSTRACT

Child welfare agencies across the country are experiencing a workforce crisis involving high staff turnover rates. The purpose of this study was to determine which of the organizational, personal, and supervisory variables identified in prior research on this topic are most associated with intent to leave among employees in urban and rural child welfare settings. Four-hundred-and-forty-seven employees in 13 child welfare agencies participated in a survey addressing organizational, personal, and supervisory factors related to turnover. ANOVA, logistical regression, and structural equation modeling were used in the data analysis. The organizational and supervisory variables identified as significant in the logistic regression, as in earlier research, were not significant when the data were subjected to structural equation modeling. Instead, findings suggest that career satisfaction and satisfaction with paperwork are the key determinants of workers' intention to stay.     

Social Workers’ Perceptions of Job Satisfaction,Interdisciplinary Collaboration,and Organizational Leadership

ABSTRACT

To address job satisfaction, and therefore employment retention, of hospice social workers, this study examined how relationships with other members of the interdisciplinary hospice team and perceptions of hospice leadership may be associated with job satisfaction of hospice social workers. The sample of 203 hospice social workers was recruited by e-mailing invitations to hospice social workers identified by hospice directors in three states, use of online social media sites accessed by hospice social workers, and snowball sampling. Study measures included professional experience, hospice characteristics, interdisciplinary collaboration, perception of servant leadership, and intrinsic and extrinsic job satisfaction. Variables significant in the model for intrinsic satisfaction were perception of servant leadership, interdisciplinary collaboration, and feeling valued by the hospice physician. Variables significant in the model for extrinsic satisfaction were perception of servant leadership, interdisciplinary collaboration, feeling valued by the hospice physician, and number of social workers at the hospice. Interdisciplinary collaboration was more important for intrinsic job satisfaction and leadership style was more important for extrinsic job satisfaction. Profit status of the hospice, experience of the social worker, caseload size, and other variables were not significant in either model. These results support previous findings that leadership style of the hospice director and relationships with hospice colleagues are important for hospice social workers’ job satisfaction. Such low-cost modifications to the hospice work environment, albeit not simple, may improve job satisfaction of hospice social workers.     

Assessing Transfer-of-Learning Potential With Human Services Professionals

ABSTRACT

Transfer of learning (TOL) from training to the job was examined in two different populations of human services workers using the Transfer Potential Questionnaire (TPQ). A cross-validation study was conducted to explore commonalities and differences between public welfare (PW) professionals in California (n = 459) and Child Protective Services (CPS) social workers in Ohio (n = 598). The TPQ significantly correlated with perceived TOL for both training populations and added to the amount of TOL variance explained after controlling for participant satisfaction and perceived learning. Important TOL factors identified for both groups included perceived learning and application planning. Findings suggest TPQ is a valid predictor of TOL for both PW professionals and CPS social workers, supporting a shared construct relative to TOL across human services practice areas. Future research should explore additional TOL assessment methods and seek to further validate the TPQ with other populations of human services professionals.     

Pathway to Financial Success: Autonomy Through Financial Education in India

ABSTRACT

This study evaluates attitudinal outcome of financial education workshops on the financial autonomy of the participants (homemakers) in the state of Gujarat, India. A series of financial education workshops were conducted with 300 female homemakers. A pretest and follow-up (after 3 months) survey design was used to assess changes. The survey identified 3 types of autonomy outcomes (reflexive, emotional, and functional) using 15 variables. Data were analyzed using a paired t test, and significant results were obtained between the pretest and follow-up surveys. Specific findings may help financial education providers to design and implement such programs more effectively and may provide guidelines to assess their effect. Directions for future research are suggested.     

Organizational Changes and Job Satisfaction among Support Staff

ABSTRACT

The purpose of this study is to identify job satisfaction amongst support staff employed by a nonprofit company undergoing organizational changes. The Job Satisfaction Survey (JSS) scale was used to measure overall job satisfaction and was conducted among 38 workers and the data was analyzed using content analysis. The findings indicate that workers were satisfied with some sections of their job but also dissatisfied with some others, scoring an average job satisfaction amongst the participating groups. Factors such as good relations with colleagues, training opportunities, and work flexibility were identified to assist with increasing worker satisfaction. Further suggestions for enhancing employees’ job satisfaction are provided.     

Job Satisfaction Among Volunteers With Personal Cancer Experience

ABSTRACT

This study explored job satisfaction among 753 cancer-experienced volunteers from hospital, palliative care, and community-based oncology settings in nine provinces across Canada. Based on a conceptual framework including three components of volunteering—antecedents, experiences, and consequences—a mixed-methods design to explore job satisfaction was used. Findings from the quantitative and qualitative inquiries indicated that the level of job satisfaction was high and stress was not reported as a major concern. The four themes related to job satisfaction from the volunteers’ responses included learning, personal growth, challenge, and giving back related to their own experience with cancer. Future research should further investigate the important role of job satisfaction for social service professionals for training, marketing, and recruiting, plus the need to explore supports to sustain oncology volunteers in this most challenging environment.     

Attendance of Religious Organizations as a Predictor of Neighborhood Satisfaction

Abstract

The current article explores the correlation between neighborhood satisfaction, resident demographics, and participation in religious organizations. The data used in this article came from the first wave of the Strong Communities household survey, collected from 229 households in the Strong Communities service area in Greenville, South Carolina. The comparison sample consisted of 238 households and the sample was limited to a parent or a caregiver of a child under the age of 10. The results showed that there were no significant relationships found between neighborhood satisfaction and attendance in neighborhood organizations. Studies, which linked residential and neighborhood satisfaction with religious associations showed that religious practice promotes the well-being of individuals, families, and the community. The aim of this article is to further investigate if religious organizations effect neighborhood satisfaction. More research is needed in the field of neighborhood satisfaction based on demographic variables as well as affiliations with religious organizations.     

Association of Personal Distress With Burnout,Compassion Fatigue,and Compassion Satisfaction Among Clinical Social Workers

ABSTRACT

Studies of empathy and empathy-related responding show that while some people respond to observing the suffering of another with a prosocial concern and urge to help the suffering person, others have an aversive, avoidant response that is primarily self-focused and aimed toward relieving their own distress rather than helping the other person. This self-focused response, labeled personal distress, is associated with various social and psychological problems. This article discusses the concept of personal distress and describes a study of licensed clinical social workers (n = 171) that examines the relationship of personal distress and three other aspects of the empathy construct with compassion fatigue, burnout, and compassion satisfaction. Results of ordinary least squares multiple regression analyses indicate that the model of empathy components and control variables explain 20% to 23% of the variance in the dependent variables. Personal distress is the only component of the empathy construct with significant associations with the dependent variables. Higher personal distress is associated with higher compassion fatigue and burnout and lower compassion satisfaction among clinical social workers. Implications for future research and for social work education are discussed.     

Exploring African American and Latino Populations Perceptions of Parenting Education Programs: A Qualitative Assessment of Enablers and Barriers

Abstract

Parenting education programs aim to enhance the quality of parenting. Preferences vary between African American and Latino parents, but the context is not well known, and the ethnic/racial differences may have implications for parenting education programs. Focus groups were conducted with seven African American and eight Latino parents, and semi-structured interviews with eight key informants. This qualitative assessment provided information to identify barriers and enablers to participation in parenting education programs. Enablers included parental interest in learning about the developmental stages of their children, the convenience of locations and times, and incentives. Minority parents desired to obtain adequate parenting education. The scarcity of culturally sensitive programs, transportation, affordability, and childcare were significant barriers. There were both significant similarities and differences between the two parent groups. From the perspectives of African American, Latino parents and key informants, a range of resources are necessary to enable the participation and the delivery of high-quality parenting education. The findings from our research will help address the unmet parenting education needs of African American and Latino parents. Future research should work to develop a tailored and culturally sensitive parenting education programs to reduce the divergence between parents and service providers.     

Group Work Camp as Nondeliberative Process

ABSTRACT

The article seeks to identify examples of several features of nondeliberative practice within the process of Group Work Camp, an experiential training program. Camp provides an alternative environment for learning, in which novice group workers can effectively deal with their anxiety about facilitating groups. Examples of specific features of nondeliberative process are identified, including “worker of the self” nondeliberative and deliberative process working in tandem, problem solving without awareness of a problem, casting the problem in manageable form, transforming nondeliberative experience into analog, shifting from artful to actional to analogic forms, and worker role.     

The Work Experiences of Social Workers: Factors Impacting Compassion Satisfaction and Workplace Stress

Abstract

In 2015, over 6,000 licensed social workers in 13?US states responded to an online survey regarding perceptions and feelings about their work, as well as numerous personal and practice issues. Specifically, this study examined participants’ levels of compassion satisfaction and workplace stress, and then determined through multivariate analyses what demographic factors, behavioral and physical health problems, practice issues, fields of practice, and workplace environment issues impacted these two variables.

The findings indicate that participants demonstrated high levels of compassion satisfaction, with a wide range of workplace stress levels. Workplace environment issues had the greatest impact on both variables, with social workers’ mental health problems, physical health status, and certain demographic factors such as race also influencing them. Over 82% of respondents expressed agreement that they were glad that they chose social work as a profession. The results appear to demonstrate that despite being a potentially stressful occupation, licensed social workers tend to experience significant emotional satisfaction from their work. On the other hand, the results also highlight the need for further research to determine how to enhance support for social workers in the workplace in order to not only reduce workplace stress, but also to increase compassion satisfaction.     

Assessing the Participation of Women in Microfinance Institutions: Evidence From a Multinational Study

ABSTRACT

Microfinance institutions (MFIs) typically offer small credit services with no collateral to low-income clients, particularly women microentrepreneurs. Evidence suggests that microcredit services are an effective tool for the social and financial empowerment of women and have a significant impact on maternal health, children's education, and sustainable economic growth. With multiple financial institutions offering various microfinance services, women's participation as borrowers has changed. We examine the variation in women borrowers’ participation rates in 105 developing countries by analyzing participation rates using selected determinants such as legal status, outreach, external control, and target clients. Results indicate a preference for unregulated MFIs, particularly nongovernmental organizations (NGOs), which suggests that in spite of the advent of formal financial institutions, women in developing countries are more likely to seek loans from grassroots MFIs. However, with more commercial banks offering microcredit and microsavings with a preference for borrowers with assets, women could be left behind. This raises important questions regarding the objectives of microfinance services and empowerment of women. Future studies should examine the impact of transformations of NGO MFIs on low-income women clients.     

Home and Community-based Services and Life Satisfaction among Homebound and Poor Older Adults

ABSTRACT

Little evidence exists regarding the role of Home and Community-Based Services (HCBS) utilization on life satisfaction among older people who are both homebound and low-income. Guided by the personal-environment (P-E) fit perspective, this study aims to: (1) describe characteristics of older people with homebound and low-income status; (2) investigate how the combination of homebound and low-income status is associated with life satisfaction; and (3) examine whether HCBS utilization moderates the association between homebound and low-income status and life satisfaction. Data were drawn from the 2012 Health and Retirement Study, and the sample included respondents who were 51+ years who completed a questionnaire for HCBS utilization (n= 1,662). Results describe sociodemographic, health-related, and environmental characteristics of older adults. Combined homebound and low-income status was a significant predictor of lower life satisfaction (β = ?0.15, p< .05), but better life satisfaction when they used HCBS (β = 0.33, p <.10). These findings suggest that promoting HCBS utilization is a promising strategy to enhance well-being among those homebound and poor. Further studies are needed to test the effectiveness of HCBS with longitudinal data and to investigate the details of effective HCBS utilization such as frequency of use and types of services.     

Ageism,Death Anxiety and the Caseworker

ABSTRACT

This paper presents the results of an exploratory research study designed to identify some of the attitudes and socio-cultural characteristics of social workers practicing in the field of aging. Data were collected from two groups of caseworkers-one group with a geriatric caseload, the other with a non-geriatric caseload. There were striking and significant differences between the two groups in their preferences for working with particular client populations. The geriatric caseworkers indicated a preference for working with the frail elderly and cancer patients and negative preference for working with younger clients (either disturbed children or adolescent offenders). The non-geriatric caseworkers generally expressed a negative preference for the frail elderly or cancer patients and a preference for young married couples. No single factor seemed to differentiate the two groups as clearly as their levels of death anxiety. Those practicing in the field of aging revealed a significantly greater level of death anxiety as indicated by their higher levels of fear of the dying of others. Results also pointed to a relationship between death anxiety and the number of years of social work practice with the aging. In general, the greater number of years in the field of aging, the greater the level of anxiety tended to be, leveling off at about six or seven years. When the age of the social worker was held constant longevity in the field of aging affected levels of anxiety about the death of others, the dying of self, as well as the dying of others.     

The Alzheimer's Solution: How Today's Care Is Failing Millions and How We Can Do Better,by Kenneth S. Kosick and Ellen Clegg

Abstract

Marital literature has identified partner intimacy and autonomy as important determinants of marital satisfaction. However, little is known about how the balance of intimacy and autonomy affects the success of long term marriages among older couples. The author surveyed 88 men and 92 women in long term stable marriages to examine the effects of partner intimacy and autonomy on marital satisfaction. Multiple regression analyses revealed that intimacy was positively related, and hostile control was negatively related to marital satisfaction. Older respondents rated their partners higher in intimacy than middle aged respondents, and husbands were rated higher in providing autonomy than were wives. Intimacy and avoidance of hostile control were more important than autonomy to long term married couples. Social workers can draw upon a number of approaches to marital therapy that enhance couple intimacy.     

Self-Esteem,Life Satisfaction,and Positive Future Perception among at-Risk and Comparison Group Participants in National Civic Service

ABSTRACT

This study focuses on a program designed to engage at-risk youth in the National Civic Service (NCS) in Israel with the goal of enabling them to better integrate into normative adult lives. This exploratory study employed a cross-sectional design and compared groups of at-risk female volunteers (N = 426) with comparison groups of not at-risk participants in the NCS (N = 456). For both of them, three sub-groups were examined at different stages of their service: the beginning, near the end, and about one year after finishing the service. In both the at-risk and comparison groups, self-esteem was higher among the alumni compared to those at earlier stages of the program. Life satisfaction was generally much lower among the at-risk group, but after service completion, both groups reported higher life satisfaction. There were no significant differences between the groups in their future perceptions. The implications of these findings for policy and practice are discussed.     

The proximity filter: the effect of distance on media coverage of the Christchurch mosque attacks

ABSTRACT

The intense media coverage in New Zealand and Australia of the Christchurch mosque attacks exhibited significant disparity in editorial decision-making between the two countries. This research interrogates the different approaches taken in newsrooms and how these differences were manifested in broadcasts and publications. New Zealand media were focused largely on empathetic coverage of victims and resisted the alleged gunman's attempts to publicise his cause while their Australian counterparts showed no such reluctance and ran extended coverage of the alleged perpetrator, along with material ruled objectionable in New Zealand. It finds the editorial focus in each case exhibits the effect of proximity, identified in literature on empirical ethical decision-making as a factor in applied ethicality. The authors conclude that a proximity filter was used by New Zealand media who identified the victims as part of their own community, but the events of 15 March 2019 were seen as ‘foreign’ by Australian journalists who used perceived distance as justification for extremely graphic content.     

A study of social distance in the implementation of the national minority social work in Xinjiang

Abstract

As a subfield of social work studies, social work for ethnic minorities has drawn the attention of academics and practitioners in recent years. In Mainland China, hardly anyone is involved in social work concerning ethnic minorities, and barely a handful of practical research papers on ethnic minority social work are available. This paper seeks to study practical social work for ethnic minorities from the perspective of social distance. It describes the major social distance scales and the main causes behind the formation of social distance, as well as several strategies in response to the social distance in ethnic minority social work.     

Perceived Importance of Service Elements in Client Satisfaction Measures

ABSTRACT

Many evaluators or service providers develop their own client satisfaction measures using satisfaction rating items representing service elements specific to the service settings. Global satisfaction scores are then produced by summing these item scores while assuming an equal contribution of all items. One approach to overcome evidence against this assumption is importance weighting, which is achieved by considering both item satisfaction and item importance in measuring overall satisfaction. Unfortunately, the adequacy of importance weighting in client satisfaction measures is not well understood. This study assessed the adequacy of importance weighting. Analyzing data from a previous client satisfaction survey with 110 older adults, the current study found that the relationship between global client satisfaction and the sum of satisfaction scores across service elements was dependent upon the patterns of respondents’ perceived importance of service elements. These results provide support for importance weighting and suggest the need for incorporating perceived importance of service elements in measuring overall client satisfaction.     

The Volunteer Satisfaction Index

Abstract

This study proposes and tests the Volunteer Satisfaction Index (VSI), a multi-faceted measure of job satisfaction specifically applicable to organizations which rely predominantly upon volunteer workers. Working within a framework differentiating paid from unpaid work environments, relevant literature was reviewed in order to develop the VSI. Using intent to remain as the dependent variable, the validity of the VSI was tested using a population of 327 volunteers. Factor analysis yielded four dimensions of volunteer job satisfaction: organizational support, participation efficacy, empowerment, and group integration. Regression results indicated that participation efficacy and group integration were significantly correlated with volunteer satisfaction and are predictors of intent to remain. Reliability and validity of the VSI were supported.