INTRODUCTION: SHAPING THE FUTURE OF MANUFACTURING AND SERVICE OPERATIONS

The challenges and opportunities in production and operations management (POM) are almost unlimited because in the world economy, manufacturing andservice operations account for more than 10 trillion dollars per year and in any single industry, the performance varies widely from country to country and from organization to organization. The goal of Production and Operations Management is to contribute to improving the management of manufacturing and service operations all over the world. The editors and reviewers judge the papers published in the journal for their contribution to improving of business practices and to further closeness between research and practice. The journal will publish high quality papers on a broad range of topics in POM, and it encourages all paradigms, old and new. We also invite managers from around the world to describe specific POM problems that provide challenging opportunities for academic research.     

企业成长能力的演进机理——以建筑企业为例

对企业成长能力形成及演进机理开展了研究,从企业的成长演化进程分析入手,研究了建筑企业应对市场环境变化,沿着经验环和创新环,通过企业层、项目层和企业间3个层面的组织学习与互动,将知识整合成市场开拓流程、组织管理流程、技术创新流程和网络合作流程,进而复合形成建筑企业成长能力的演进过程.运用基因(DNA)模型对各子流程形成的子能力之间的复合进行了分析,对建筑企业成长能力的复合过程进行了诠释,进而解释了建筑企业在各成长阶段中的能力特征.     

虚拟企业及其智能化管理

随着计算机技术和信息技术的高速发展．虚拟企业将是未来企业的有效组织形式。企业组织形式与经营模式的巨大变革,将促使企业管理模式的更新、因此,虚拟企业与由虚拟企业所引申的管理理念(本文称之为虚拟企业策略)、虚拟企业管理三者之间存在本质的差异。本文针对当前对"虚拟企业"理解和认识上的不完善,系统地阐述了虚拟企业的有关概念,并讨论了虚拟企业的体系结构,提出了虚拟企业智能化管理的基本思想．探讨了虚拟企业管理智能决策综合集成系统的总体设计方案和若干关键技术问题。     

Research Constituents and Authorship Patterns in the Production and Operations Management Journal

The Production and Operations Management Society is the largest professional society dedicated to creating and disseminating knowledge in product and process design, operations, and supply chains for the management of manufacturing and services. Its research journal, Production and Operations Management (POM), covers all topics in the discipline and all research paradigms to serve the entire community. Since its inception in 1992, POM has become recognized as a top tier outlet for operations management research. We identify research institutions in the operations management community that have played major roles in developing the journal based on the research of their faculty members and doctoral graduates. Our findings show that the constituency of the journal reflects the constituency of the society.     

Sustainable Operations Management

Operations management researchers and practitioners face new challenges in integrating issues of sustainability with their traditional areas of interest. During the past 20 years, there has been growing pressure on businesses to pay more attention to the environmental and resource consequences of the products and services they offer and the processes they deploy. One symptom of this pressure is the movement towards triple bottom line reporting (3BL) concerning the relationship of profit, people, and the planet. The resulting challenges include integrating environmental, health, and safety concerns with green‐product design, lean and green operations, and closed‐loop supply chains. We review these and other “sustainability” themes covered in the first 50 issues of Production and Operations Management and conclude with some thoughts on future research challenges in sustainable operations management.     

The Management of Technology: A Production and Operations Management Perspective

We highlight many of the traditional research themes in the management of technology as well as research themes on emerging topics such as those that appear in this focused issue. The discussion demonstrates the breadth and multidisciplinary nature of management of technology as well as the variety of methods employed in management of technology research. We conclude by offering a list of research themes that are of particular interest to the Management of Technology Department of Production and Operations Management.     

Closed‐Loop Supply Chains: An Introduction to the Feature Issue (Part 1)

Closed‐loop supply chains (CLSC) have product returns at the center of attention. Our view is that CLSC are best managed from a business perspective where organizations seek to maximize value recovery. The research in the feature issue, and our experiences, shows that there are still numerous, unresolved, managerially relevant issues that deserve further investigation. We also observe that there is a pressing need to validate the assumptions in our models using interdisciplinary, industry‐driven research. The time is right for production and operations management to play a central role in the sustainability movement slowly taking hold in practice.     

Extending the pursuit of flow (lean) management to encompass sales,general and administrative functions

Abstract

Operations management tends to be treated independent of other business functions—the silo syndrome. In this article, we call for operations management (OM) to broaden its perspective by strengthening linkages with other functions of the business, thereby to realize competitive advantages and strategic integration, as well as to avoid resource misallocation. The issues involved are presented and tested by examining the effects of intermeshing sales, general and administrative (SG&A) expenditures with customer-centred flow manufacturing, the latter being measured by system inventory as surrogate for customer lead time. In doing so, we designate trends in total inventory as the independent variable—representative of a dominant target of flow/lean management—and trends in SG&A expenditures as the output variable. The research tasks are enabled by inventory and SG&A data being widely available in companies’ audited financial statements. Such hard data offers methodological and validation advantages over, say, opinion-based survey research. The research adds bulk to existing flow/lean management theory and can be helpful in inducing primary business functions (e.g. OM, finance, sales and marketing) and sub-functions (such as SG&A and management accounting) to engage in cross-functional efforts in the cause of flow-oriented process improvement and company competitiveness.     

E‐Business: A Review of Research Published in Production and Operations Management (1992–2008)

We review, classify, consolidate, and synthesize the contributions to the expanding field of e‐business that have been published in Production and Operations Management. We classify e‐business research in the following four categories: (1) e‐auctions, (2) radio frequency identification, (3) e‐business system design, and (4) competition, conflict, collaboration, and coordination (C⁴ in e‐business). We identify important research themes, research methodologies, and research techniques within each of these categories. We also provide directions for future research and discuss the managerial implications of the e‐business research reported in our paper.     

The Organization of Interdisciplinary Research: Modes,Drivers and Barriers

Although the role and management of interdisciplinary research in knowledge development has received plenty of attention in recent years ambiguity remains, often hindering management efforts. To address this issue, this paper provides an integrated review of extant literature on interdisciplinary research. It focuses on integration processes and the main drivers and barriers to different modes of collaborative interdisciplinary research. The authors propose a different approach to considering interdisciplinary integration, based on two factors: the type of knowledge integration; and the durability of the context of that integration. As a result, four modes of interdisciplinary integration are characterized. The authors then consider how different groups of drivers of, and barriers to, interdisciplinary research affect those types of integration. Overall, the paper provides an integrated perspective for researchers, managers and policy‐makers concerned with understanding the organization of interdisciplinary research.     

The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research

Call centers are an increasingly important part of today's business world, employing millions of agents across the globe and serving as a primary customer‐facing channel for firms in many different industries. Call centers have been a fertile area for operations management researchers in several domains, including forecasting, capacity planning, queueing, and personnel scheduling. In addition, as telecommunications and information technology have advanced over the past several years, the operational challenges faced by call center managers have become more complicated. Issues associated with human resources management, sales, and marketing have also become increasingly relevant to call center operations and associated academic research. In this paper, we provide a survey of the recent literature on call center operations management. Along with traditional research areas, we pay special attention to new management challenges that have been caused by emerging technologies, to behavioral issues associated with both call center agents and customers, and to the interface between call center operations and sales and marketing. We identify a handful of broad themes for future investigation while also pointing out several very specific research opportunities.     

Unpacking the circular economy: A problematizing review

Transitioning to a circular economy (CE) model has been proposed to solve many grand environmental challenges. While research on CE has been extensively reviewed, less is known about the implicit underlying assumptions of this work. Understanding these assumptions is critical as they typically go unchallenged yet play a significant role in shaping research fields. In this paper we conduct a problematizing review to critically analyse and make explicit the in-house, root metaphor and ideological assumptions that inform the framing of CE. Firstly, we demonstrate various in-house assumptions about CE, such as an emphasis on the business case for CE and the relationship between CE and corporate sustainability. Secondly, root metaphor assumptions include circularity and industrial relationships resembling biological metabolisms. Finally, the dominant ideological assumptions-neoliberalism and ecological modernization-guide scholarly thinking about growth, consumption and profit maximization. Based on our analysis and drawing on the ongoing CE debates within broader environmental studies, we suggest new agendas for future research. We contribute to the growing literature on CE in business, management and organization studies by identifying assumptions that may be misleading or limiting for future CE research, as well as to the conversations on grand challenges by discussing the implications of how challenges and solutions are framed.     

Experience,Service Operations Strategy,and Services as Destinations: Foundations and Exploratory Investigation

This paper explores the customer experience paradigm as it pertains to service operations strategy and design. First, we operationally define and discuss the concept of customer experience. In this context, we propose a reframing of the strategic role of operations strategy as one of choreographing experience‐centric services. We then introduce the concept of services as destinations as an emerging business model for classifying experiential service strategies. Our conceptual typology of experience‐based strategies uses two dimensions: (1) the depth of use of experience as a source of value creation, ranging from brand experience to the services as a destinations business model, and (2) the degree of integration of experience internally within the firm. Using this conceptual typology, we develop five propositions and use multiple cases to illustrate firms' use of these experience strategies. Laying the groundwork for future research, we highlight insights from the qualitative, multiple‐case data as they pertain to service operations strategy and the business model that employs services as destinations. A number of questions for further research are suggested.     

CONSTITUENCIES OF JOURNALS IN PRODUCTION AND OPERATIONS MANAGEMENT: IMPLICATIONS ON REACH AND QUALITY*

I analyzed the contributions made by members of the following constituencies in terms of the number of articles published in the Journal of Operations Management (JOM), Manufacturing and Service Operations Management (M&SOM), and Production and Operations Management (POM): the top 20 U.S. business schools and the top 7 non‐U.S. business schools as ranked by Business Week or U.S. News and World Report, business and government organizations, U.S. business schools ranked between 21 and 50, non‐U.S. business schools not included above, and U.S. business schools not included above. I also analyzed the contributions made by U.S. business schools with top 10 programs in production and operations management; 9 of which are also in the list of top 20 U.S. business schools. Authors from the schools with top 10 programs in production and operations management contributed 20.2% of the articles published in POM and 3.5% of the articles published in JOM during 1997‐2001. They contributed 24.6% of the articles in the eight issues (from July 2000 through June 2002) of M&SOM. During these periods, authors from the top 27 schools contributed 29.3% of the articles published in POM, 9.4% of the articles published in JOM, and 37.4% of the articles to the eight issues of M&SOM. Also during the same periods, authors from business and government organizations contributed 6.6% of the articles published in POM, 1.9% of the articles published in JOM, and 5.8% of the articles published in the eight issues of M&SOM. The findings reported in this paper reflect the reach of the three journals and the perceptions of various constituencies regarding journal quality. The findings about POM and JOM have a very high degree of validity because both journals are more than 10 years old and have well‐established constituencies. The conclusions about the M&SOM constituencies are tentative because it is about 3 years old, and it is still developing its constituencies.     

Operational Risk in Financial Services: A Review and New Research Opportunities

We present a framework to describe and analyze operational risk in financial services from an operations management perspective, focusing in particular on process design, process management, and human behavior aspects. The financial services industry differs from other service industries in ways that affect the nature of the operational risks it is subject to. In recent decades, many books and papers have focused on operational risk in financial services; however, this literature has focused mainly on the conceptual and statistical aspects of operational risk management and not on its operational aspects. Operational risk in financial services has not received much attention from the operations management community. The framework presented here is based on the premise that operational risk in financial services can reap significant benefits from research done in the theory and practice of operations management in manufacturing industries as well as in other services industries. The objective of this study is to propose particular challenges and questions raised in the practice of operational risk management that may stimulate future research in this particular area of operations management.     

Multimedia in manufacturing

Multimedia is promoted as the technology for the future from the perspective of applications and its role in improving enterprise integration and management effectiveness. As yet few useful applications are found in business and manufacturing. Nevertheless, a growing number of businesses are looking to multimedia for real-life business solutions. Computerized production management systems have enjoyed the same growth and popularity as the personal computers and workstations on which they run. The application of multimedia in various functional areas of manufacturing such as marketing, design and engineering, production and distribution has tremendous potential, taking into account its capacity to integrate text, drawings, full-vector graphics, and full-motion video. Multimedia can also be used as an open development framework for manufacturing applications, especially in CAD, CAE and CAM, by providing users with tools to re-engineer and integrate product and process information. Advances in telecommunications and associated technological developments. Like the personal communicator and the video phone will increasingly add to the importance of multimedia in modern manufacturing. In addition, the future of manufacturing depends crucially on a well-trained employee base. Consequently, interactive video-based training programs appear ideal for jobs that have a high level of human error. In factories, computers and interactive video have been widely used. Realizing the importance of multimedia in manufacturing, especially in the process of enterprise integration and integrating the functional areas of manufacturing, an attempt has been made to investigate the applications of multimedia and identify some future research directions.     

Some thoughts on enterprise modelling

Enterprise management is highly value conscious, trying to determine and guide the activities of the company so as to be competitive (improve profits, reduce costs and time to market, etc.) and to build future capability to remain competitive. It is necessary to demonstrate why enterprise modelling is necessary to attain business objectives. We then discuss the role of interfaces in enterprise engineering and why enterprise modelling will play an even more significant role in the future enterprise. Finally, we discuss three research questions: model interoperability, the development of a reference model for global virtual enterprise, and plug-and-play, or 'component-based' enterprise engineering.     

Manipulative Businesses: Secular Business Cults

Many destructive business leaders drive their companies into bankruptcy and dissolution, never to be heard from again in the business press. However, it is useful to study these organizations to prevent the same, or similar destructive business from taking on, and destroying, additional businesses. In this article, we describe one type of organization that follows the model of religious cults, which we call secular business cults. Building on Padilla et al., we describe an SBC toxic triangle of (1) Padilla et al.'s societal factors, (2) additional business factors, and (3) antisocial actors that set the stage for the SBC's emergence. We then describe the characteristics of the SBC's operations, such as an ultrastrong culture, formalized manipulation, manipulative hierarchical relationships, competition, and operations efficiency tools, and the frequent overcommunication of deceptive messages. It is our hope that this unique perspective on organizations will inspire research into an overlooked area of unethical behavior in businesses today. In our Part II paper on the topic, we intend to extend the idea of SBCs to manipulative businesses, which are essentially reorganized, well‐established and legally‐complying revisions of SBCs, and then to manipulative industries and societies.