Methodological Dilemmas and Opportunities in Interviewing Organizational Elites

This article discusses the challenges and opportunities encountered in interviewing organizational elites. Drawing on a wide range of experiences in elite interviewing, I offer suggestions for gaining access to elites, controlling the interview, obtaining the highest-quality interview data, and writing effectively about those data. I also discuss the 'dilemma of seduction' that can occur in elite interviewing and suggests ways to both present and critique the worldview of elites when writing about qualitative interviews.     

Enhancing Children's Memory Through Cognitive Interviewing: An Assessment Technique for Social Work Practice

The cognitive interview is a memory retrieval procedure consisting of four general retrievals mnemonics which was developed for eyewitnesses. Based on a sound theoretical framework, Geiselman et al. (1984) developed this technique to assist police officers in interviewing and interrogating witnesses. The cognitive interview has been accepted as one of the most successful interview techniques used in real-life investigations. This article will provide background of the current research on cognitive interviewing and will discuss the theoretical rationale for the use of the mnemonic strategies, the enhancement in the cognitive interviewing technique, and the modifications and revisions conducted from using the cognitive interview with children ages 7 to 12 years. The major conclusions drawn from the research are that the cognitive interview can enhance the completeness and accuracy of recollections by children and can offer a valuable technique for social workers interviewing and evaluating children who are victims or witnesses to crimes.     

Interviewing as social interaction

This paper, based on the premise that the interview is a unique form of social interaction and, as such, deserves greater attention, addresses the interactional dynamics of the interview by weaving experience into analysis, as well as reviewing relevant literature. Four types of interviewing situations are distinguished, with the focus of discussion on two of these types (survey-interviewing and professional-interviewing), specifically in regard to varying interactional effects. The author concentrates on the focused or indepth interview, organizing the discussion around the sequence of events which contribute to the construction of the focused interviewing situation, drawing examples from her interviewing experience. The aim is to emphasize the differences between the indepth and other types of interviewing methods. I would like to thank Harriet Gross and Muriel Beadle for editorial advice.     

Interview as a Social Event: Cultural Influences Experienced While Interviewing Older Adults in India

This article examines the methodological challenges encountered while interviewing older adults in India for the purpose of understanding the effect of adult child emigration on the older family members left behind. This article explores the impact of cultural influences on the interview process. Twenty‐nine older parental units were interviewed. The presence of extended family, social desirability, the older adult's familiarity with questionnaire items and interviewer effects are explored. Strategies used to overcome methods bias are presented. Understanding cultural elements allowed for adaptation of interviewing techniques in the field and produced interviews that yielded reliable and valid data.     

The Great Interview: 25 Strategies for Studying People in Bed

Interviewing is among the most central methods in social science research. While common as a method, there are identifiable characteristics that distinguish good interviews from outstanding ones. Great interviewing is deceptively difficult, partly because it is an acquired ability that takes time to develop, partly because people often remain bound to conventional norms of behavior while interviewing that precludes open access to the people interviewed. While several texts are available on interviewing, few of them venture to draw the explicit distinction among characteristics that separate ordinary from outstanding interviews. Consequently, a concise and accessible guidepost that directs people to the essentials of outstanding interviewing is difficult to find. Based on interviews with a range of people about varied subjects, the author offers 25 directions that will, when followed in combination, point the interviewer along the road from the good (or not-so-good) interview to the great interview.     

Integrating qualitative and quantitative methods in survey research on aging: An assessment

The benefits of triangulation have gained widespread acceptance and several notable studies have taken a combined-methods approach. However, to date there have been few analyses of attempts to extend survey research to include a qualitative component. This paper reports on what is essentially a survey research design in which three types of interviewing are triangulated: close-ended questions in a structured interview; open-ended questions embedded in the interview; and follow-up conversational interviews employing open-ended questions. This combined-methods approach is assessed in relation to elaboration of answers, interpretation and context, discovery in the field, and divergence. The author concludes that each source of data, as well as the divergence in findings among them, makes a valuable contribution to the research process.     

Interviewing Changes Attitudes--Sometimes

To examine the effects of interviewing respondents were questionedabout either cancer or burglary prevention in an interview,and later they received either relevant information or no information.Changes in attitudes were measured in a second interview, andthe results showed that asking questions about cancer changedrespondents' attitudes toward cancer, but interviewing aboutburglary prevention did not change attitudes toward crime. Theevidence suggests that interview effects will occur when therespondent's attitudes and information are unfocused or ambiguousand the topic is important. Theoretically, this can be attributedto competence motivation and a postulated desire to maintainself-esteem in the interview situation     

Incorporating eye tracking into cognitive interviewing to pretest survey questions

In this study, we investigated whether incorporating eye tracking into cognitive interviewing is effective when pretesting survey questions. In the control condition, a cognitive interview was conducted using a standardized interview protocol that included pre-defined probing questions for about one-quarter of the questions in a 52-item questionnaire. In the experimental condition, participants’ eye movements were tracked while they completed an online version of the questionnaire. Simultaneously, their reading patterns were monitored for evidence of response problems. Afterward, a cognitive interview was conducted using an interview protocol identical to that in the control condition. We compared both approaches with regard to the number and types of problems they detected. We found support for our hypothesis that cognitive interviewing and eye tracking complement each other effectively. As expected, the hybrid method was more productive in identifying both questionnaire problems and problematic questions than applying cognitive interviewing alone.     

Liberating voices through narrative methods: the case for an interpretive research approach

This article argues the case for employing narrative methods when undertaking research with people with profound learning difficulties and people who lack verbal articulacy. It considers the foundations of life history research and the transformative position of the researcher since the 1930s. The article then examines the requisite skills for eliciting life stories and interviewing, followed by the form of the interview. It questions the logic in rigidly following qualitative interviewing as the main tool for eliciting information. The author argues that the skills and experiences of the researcher become important during challenging interview situations and that moving away from traditional qualitative interviewing means attempting to include people with profound learning difficulties in the process of researching their lives and experiences.     

Guidelines for teachers to elicit detailed and accurate narrative accounts from children

This paper provides interview strategies for teachers who talk to children about serious events, including bullying, truancy, and suspected maltreatment. With regard to the latter, teachers are among the largest group of professionals reporting child abuse, but also tend to evince low substantiation rates. We review research on best practice interviewing, with a focus on its application in school settings. Interview phases are described chronologically, with interview excerpts included for illustrative purposes. Gaps in knowledge about the appropriateness of techniques are highlighted, and recommendations for future research specifically within the school setting are made. It is proposed that teachers receive basic training in best practice interviewing so that, when required, they can confidently ask about difficulties in children's lives while minimizing the potential for contamination of children's responses.     

Virtual World Interview Skills Training for Students Studying Health Professions

This study examined the effectiveness of a health professional virtual world interview skills trainer (IST), in comparison to classroom training via interview role-plays with peers. Students of psychology, physiotherapy, and general health science learned interviewing skills through role-play and virtual world training. Students were randomly allocated to a role-play-first, or IST-first condition. Interviewing self-efficacy was measured at baseline and after each of the learning experiences. In total, 72 students completed all surveys. Students’ reported an increase in interviewing self-efficacy significantly after the IST experience than after role-play.     

Reviewing challenges and the future for qualitative interviewing

ABSTRACT

In this article, we consider challenges for the existence and practice of qualitative research interviews. We review key features of qualitative interviewing, in particular the debate over the radical critique of interviewing and the nature of the data it generates, to set the scene for our arguments about the current standing and future prognosis for the method of generating data and the technologies that enable this. We look at qualitative interviewing in the context of the political project of neoliberalism and the regime of austerity associated with it, and the linked turn to what is known as ‘big data’, a feature of digital technological developments in garnering data. Qualitative researchers using interview methods have been creative in working with and resisting features of neoliberal austerity pragmatically and politically, and we provide some examples. We also consider an epistemological challenge and resistance from outside of the dominant framework – interviewing in indigenous methodologies. We argue that it is the relationship between the interview as a method of data generation for research and the ways of knowing about the world, that is the epistemology that the interview-based research proceeds from, that is crucial in considering the potentials for the method’s practice.     

Clarifying question meaning in a household telephone survey

This study contrasts two interviewing techniques that reflectdifferent tacit assumptions about communication. In one, strictlystandardized interviewing, interviewers leave the interpretationof questions up to respondents. In the other, conversationalinterviewing, interviewers say whatever it takes to make surethat questions are interpreted uniformly and as intended. Respondentsfrom a national sample were interviewed twice. Each time theywere asked the same factual questions from ongoing governmentsurveys, five about housing and five about recent purchases.The first interview was strictly standardized; the second wasstandardized for half the respondents and conversational forthe others. Respondents in a second conversational interviewanswered differently than in the first interview more often,and for reasons that conformed more closely to official definitions,than respondents in a second standardized interview. This suggeststhat conversational interviewing improved comprehension, althoughit also lengthened interviews. We conclude that respondentsin a national sample may misinterpret certain questions frequentlyenough to compromise data quality and that such misunderstandingscannot easily be eliminated by pretesting and rewording questionsalone. More standardized comprehension may require less standardizedinterviewer behavior.     

The development of synchronous text-based instant messaging as an online interviewing tool

The article reports the development of a synchronous text-based online interviewing tool with a continuity of private discussion that is not achieved in open-ended questionnaires, email interviews and online discussion boards. The participants were women who had undergone a surgical or natural menopause, who in a pilot interview highlighted the potential sensitivity of this subject and inspired the implementation of this method. The overall feedback was positive with the main advantages centred on feelings of anonymity, convenience and a more comfortable interview environment. Disadvantages included lack of body language and technical issues with computers. This technique ensures a degree of confidentiality while still obtaining depth of enquiry, where other qualitative methods potentially risk invading a participant’s privacy. It can be offered both alongside other interviewing techniques to allow participant choice and on its own when exploring sensitive and personal topics or when extra participant anonymity is appropriate.     

Random Digit Dialing: A Comparison to Personal Surveys

This article reports on the replication of a large, personalinterview survey by means of a random digit dialing telephonesurvey. The personal interview survey was based on a complexprobability sample of Cincinnati households with the field workbeing done by the Census Bureau during early 1974. The telephonereplication was done immediately afterwards. The objective wasto test the accuracy and efficiency of random digit dialingtelephone surveys in comparison to the best traditional alternative.The samples were compared on demographic characteristics, measuresof crime victimization, and attitudes toward crime and the police.The results were very similar, indicating that random digitdialing is an accurate and cost-effective alternative to traditionalpersonal interviewing surveys for most research applications.     

Child and Interviewer Race in Forensic Interviewing

The purpose of this study was to examine the potential effect of child race and interviewer race on forensic interviewing outcomes. The results of the regression analysis indicated that child race and interviewer race had a significant effect on interview outcome category (no findings, inconclusive, or findings consistent with sexual abuse). Furthermore, the results indicate that the interaction of child and interviewer race had predictive value for rates of findings consistent with sexual abuse but not in the direction predicted. Cross-race dyads had significantly higher rates of interview outcomes consistent with sexual abuse. These findings suggest that more research into the effect of race on disclosure of child sexual abuse is needed.     

A Study of Experimental Techniques for Telephone Interviewing

This investigation focused on the effects of experimental interviewingprocedures, which were developed in face-to-face interviews,on reporting in telephone contacts. Respondents in a nationalRDD sample (N=1,1054) were randomly assigned to be interviewedwith one of two experimental procedures, or a control technique.The experimental procedures involved two different combinationsof three interviewing techniques which had been found to beeffective in personal interviewing studies—commitment,instructions, and feedback. The techniques are designed to betterinform respondents about reporting tasks and to motivate themto perform the tasks well. The findings suggest that the experimentalprocedures can improve reporting in telephone interview, althoughthe effects in this study were not as strong as we expected.This research may be seen as a beginning step in the developmentof optimal telephone interviewing procedures.     

Intimacy,rapport, and exceptional disclosure: a comparison of in-person and mediated interview contexts

While qualitative researchers increasingly accept online video interviews as a reliable method, many maintain concerns about rapport and data quality. Drawing on two separate interview projects conducted in private in-person settings, public in-person settings, and privately via Skype, we compare interview contexts with regard to rapport, suitability to sensitive topics, interview duration, and scheduling concerns raised by prior research. Analytical comparison of these two corpuses of data suggest, largely in contrast to previous literature, that (1) interviews conducted in private settings (either in-person or via Skype) result in more sharing of deeply personal experiences, and there is little difference in this exceptional disclosure between Skype and in-person private interviews; (2) interviewing via Skype produces neither reduction nor inappropriate excesses of rapport; and (3) Skype interviews are a popular choice among participants, did not result in shorter interview duration, and were not subject to greater rescheduling or cancellation.     

Autobiographical interviewing and narrative analysis: An approach to psychosocial assessment

Use of an autobiographical interviewing approach in the psychosocial assessment process allows the clinician efficient access to rich diagnostic material in a way that is comfortable for the client. This approach invites rather than discourages storytelling and is consistent with recent interest in narrative perspectives on assessment and treatment. This article describes the use of the autobiographical interview with a chemically dependent woman and details three analytical approaches for understanding the self-narratives which result.