A tale of two kidnapings: Government response to Chibok & Dapchi attacks in Nigeria

This study examines government response to two terror-related incidents in Nigeria, an abduction of 276 schoolgirls in April 2014 and a similar abduction of 110 schoolgirls in February 2018 by terror group Boko Haram. Data consisted of government communications around both incidents, including social media messaging and press statements, supplemented by qualitative interviews with journalists who reported on the abductions. Findings suggest that silence, distancing, acceptance of responsibility, and rebuilding were used to varying degrees in the two incidents. We conclude that the government response to the Chibok incident was delayed, underestimated reputational threat, and attempted to distance itself from the incident, resulting in the emergence of competing frames. The response to the Dapchi abduction was more timely and showcased acceptance of responsibility by the political administration. Implications for terror-related crisis communication in developing countries are discussed.     

The great automobile race of 1908 as a public relations phenomenon: Lessons from the past

The 1908 Great Race from New York to Paris captured the imagination of the world as intrepid competitors endured the hardships of the around the world race. The New York Times, its co-sponsor and source of the publicity, was in a unique position to practice media relations. Framing research was used to examine how the New York Times used strategic communication to build interest in the race to sell more newspapers and to allow automobile manufactures to broaden their markets. Media frames used to generate interest provide insight into strategies for influencing behavior through a controlled form of media relations.     

Communicating for organisational legitimacy: The case of the Potchefstroom Fire Protection Association

The Potchefstroom Fire Protection Association (FPA) has an important role in preventing and managing veld fires in the Tlokwe Local Municipality's rural environment. The FPA works closely with several governmental stakeholders, but these stakeholders do not view the FPA as having high levels of organisational legitimacy. A lack of organisational legitimacy hinders the FPA in obtaining its organisational goals.     

Three novels of terrorism: explorations in the politics of literature

ABSTRACT

This article explores the political role of literature through the medium of three novels of terrorism: Francesca Marciano’s Casa Rossa, Nicholas Shakespeare’s The Dancer Upstairs and Ann Patchett’s Bel Canto. The literary features of these novels, set in the Italy of the Red Brigades and the Peru of Shining Path and Tupac Amaru, foster a political perspective that is a de facto endorsement of the status quo in each society. They hinder a comprehensive understanding of the underpinnings of terrorism that is essential to the formation of counterterrorism strategies.     

Leveling the playing field: Dishonesty in the face of threat

We examined the effects of framing and perceived vulnerability on dishonest behavior in competitive environments. Participants were randomly matched into pairs and took a short multiple-choice test, the relative score of which determined their merit-based payoffs. After learning about the test scores, participants were asked to report them, thus affecting the final payoffs. Framing was varied as participants could either report their own scores or the scores of their counterparts. The presence of threat, or vulnerability to other players’ dishonesty, was varied as either one or both players in a pair could misreport scores. Participants who reported their counterparts’ scores were more likely to report honestly than participants who entered their own score. Participants, whose payoffs were threatened by their opponents’ misreporting, were more likely to cheat to the fullest extent. Furthermore, we found that framing significantly reduced misreporting in the absence, but not in the presence of threat. Results suggest that when actors feel vulnerable to other people’s dishonesty they would often cheat as much as they can in order to “level the playing field”, even when they strongly disapprove of the behavior.     

The influence of perceived shared risk in crisis communication: Elaborating the situational theory of publics

The study explored whether perceived shared experience with a media portrayal could influence various cognitions—such as concern, sense of personal involvement, and desire to learn more—that are important for behavior change. This research used the situational theory of publics in order to evaluate whether perceived shared risk is an antecedent to the factors leading to communication behavior. In general, the findings from this experiment supported the idea that shared risk experience with portrayals in news coverage has the potential to influence problem recognition, involvement recognition, and a new variable that combines information seeking and processing: that of information gaining.     

Hope for Haiti: An analysis of Facebook and Twitter usage during the earthquake relief efforts

The Haitian earthquake devastated the small island of Hispaniola, leaving thousands dead and billions of dollars in property damage. The earthquake also ignited a firestorm of social media use by organizations. By applying framing theory to the analysis of Facebook posts and tweets sent by nonprofits and media organizations, this study discovered differences between nonprofits and media in terms of social media use. Nonprofits and media organizations used information dissemination and disclosure effectively, but failed to capitalize on the innate two-way communication nature of social media.     

The Israeli Mossad and the media: Historical and theoretical perspectives

This essay presents for the first time an integrated and comprehensive historical analysis of the relationship between the external intelligence service in Israel, the Mossad, and the media. The theoretical framework of this research demonstrates the significance of analyzing the relationship through the lens of a challenge–response model, based primarily on public relations literature. Since different changes have taken place in society, culture and media, it is crucial to define what issues the Mossad faced during each era in order to accurately evaluate its strategic communications. The Mossad's ability to cope efficiently with crisis situations was majorly influenced by the proportions between the challenges and the responses.     

The death of bin Laden: How Russian and U.S. media frame counterterrorism

This study explored how Russian and U.S. newspapers covered the death of Osama bin Laden in 2011 through the lens of framing theory. Results reflect significant disparity in how media in different countries covered the same event, suggesting that terrorism events were framed as national concerns rather than global issues, thus potentially limiting governments and the media from building a shared understanding with international audiences. The findings also indicate that more robust media relations efforts are needed to counter simplistic media counterterrorism frames. Finally, the study identified new frames for counterterrorism including secrecy and humanizing terrorists. These new frames suggest the need to expand the framing literature to provide a better understanding of how the media cover counterterrorism, which may impact the U.S. government's public diplomacy and counterterrorism efforts.     

Strategic communication applied to nation building in Spain: The experience of the Catalan Region

This article analyzes how strategic communication is being used in the case of regions, “imagined communities,” or the so-called “stateless nations,” for nation-building purposes. It focuses on the case of Spain's Catalonia region in the years since the devolution of power and approval of the Second Statute of Autonomy in 1979. The different successive Catalan governments have made intensive use of mass media campaigns and other soft power methods to enhance Catalan identity. Main efforts have focused on the promotion of the Catalan language, culture, sports, and symbols through public relations, mass media campaigns, the implementation of laws, and the deployment of public diplomacy tactics with the dual purpose of reaching internal audiences. Although a significant part of the Catalan population is alienated from politics, the overall outcome has been positive for Catalan nationalism: identification with Spain has decreased while dual Catalan/Spanish and Catalan-only identification has grown during this period.     

The new information frontier: toward a more nuanced view of social movement communication

Abstract

The information environment that social movements face is increasingly complex, making traditional assumptions about media, messaging, and communication used in social movement studies less relevant. Building on work begun within the study of digital protest, we argue that a greater integration of political communication research within social movement studies could offer substantial research contributions. We illustrate this claim by discussing how a greater focus on audiences and message reception, as well as message context, could advance the study of social movements. Specifically, we discuss a range of topics as applied to movement research, including information overload, selective attention, perceptions of bias, the possibilities that entertainment-related communications open up, and priming, among other topics. We suggest the risks of not adapting to this changing information environment, and incorporating insights from political communication, affect both the study of contemporary (including digital) protest, as well as potentially historical protest. The possibilities opened up by this move are immense including entirely new research programs and questions.     

How the Hong Kong government lost the public trust in SARS: Insights for government communication in a health crisis

This paper analyzes the crisis mismanagement of the Hong Kong government during the SARS outbreak. It addresses eight factors that characterize a government crisis and uses them as guidelines to assess how the Hong Kong government performed in SARS.     

Exploring the strategic potential of internal communication in international non-governmental organisations

The role and importance of international non-governmental organisations (INGOs) has increased with globalization and the growth of global institutions. Despite this growth, academic research into INGO management remains limited and, due to their unique characteristics, management theories developed for for-profit organisations cannot be applied as is to INGOs. Internal communication is a critical area of management that has been proven to have a major impact on an organisation's effectiveness, particularly when managed strategically. Therefore this article explores the strategic management of internal communication within the INGO context. This study synthesised the current literature on this topic and included five case studies to understand the current state of internal communication within INGOs. It was determined that INGOs do not manage internal communication strategically. However, there is evidence that the implementation of strategic internal communication could help INGOs address several of their challenges and have an impact on their overall effectiveness. This study is exploratory and further research to identify the process for strategic internal communication in INGOs is needed.     

Intercandidate agenda-setting in presidential elections: Issue and attribute agendas in the 2004 campaign

This study examined the role of political public relations in the process of intercandidate agenda-setting. Specifically, a content analysis of news releases, political speeches, and issue platform statements was conducted to assess the salience of issues and attributes in the 2004 presidential election from the Bush, Kerry, and Nader campaigns. While modest evidence for intercandidate agenda-setting associations regarding issue salience was obtained, more robust support was detected for attribute salience relationships. In light of these findings, the theoretical and practical implications for political public relations are discussed.     

Effective strategies for responding to rumors about risks: The case of radiation-contaminated food in South Korea

This experimental study explores how governments should respond to rumors about national-level risk issues. Informed by research in rumor psychology and risk/crisis communication, it investigates whether type of rumor and rumor response strategy have main and interaction effects on reducing rumor beliefs and intention to disseminate rumor. The two featured rumor types are the bogie rumor, which highlights feared outcomes, and the wedge rumor, which aims to reinforce differences between rival groups. Derived from Situational Crisis Communication Theory, the three response strategies examined are refuting the rumor, denying it, and attacking its source. Data were drawn from part of a large-scale online experiment, and the sample of the analysis was 942 South Korean adults. The experiment had a between-subjects design of 2 rumor type (wedge vs. bogie) x 3 government response strategies (refutation, denial, attack the attacker). Results show that all three rumor response strategies significantly reduced rumor beliefs, but only the refutation strategy significantly reduced intention to disseminate the rumor. Rumor type (bogie) and response strategies (refutation) had main, but not interaction, effects on reduction of intention to disseminate the rumor.     

The right to fashion in the age of terrorism

As part of a feminist commitment to collaboration, this article appears as a companion essay to Mimi Thi Nguyen's "The Biopower of Beauty: Humanitarian Imperialisms and Global Feminisms" and offers a point of departure for thinking about fashion and beauty as processes that produce subjects recruited to, and aligned with, the national interests of the United States in the war on terror. The Muslim woman in the veil and her imagined opposite in the fashionably modern - and implicitly Western - woman become convenient metaphors for articulating geopolitical contests of power as a human rights concern, as a rescue mission, as a beautifying mandate. This article examines newer iterations of this opposition, in the wake of September 11, 2001, in order to demonstrate the critical resonance of a biopolitics on fashion and beauty. In "The Right to Fashion in the Age of Terrorism," the author examines the relationship between the U.S. war on terror, targeting persons whose sartorial choices are described as terrorist-looking and oppressive, and the right-to-fashion discourse, which promotes fashion's mass-market diffusion as a civil liberty. Looking at these multiple invocations of the democratization of fashion, this article argues that the right-to-fashion discourse colludes with the war on terror by fabricating a neoliberal consumer-citizen who is also a couture-citizen and whose right to fashion reasserts U.S.exceptionalism, which is secured by private property, social mobility, and individualism.     

(T)races of terrorism beyond ports of entry: a retrospective assessment of the limits of profiling in the regulation of airport passenger traffic during the 2010 FIFA World Cup

A critical function of post‐9/11 surveillance worldwide was to manage the ‘terrorist’ spectacle in public spaces such as airports and stadia. With the prospect of the 2010 World Cup looming large, aviation security in South Africa had accordingly gained significance in proportion to the expansion of airports and construction of stadium infrastructure countrywide. Private sector and government intentions to defend and consolidate the developmental spinoffs of expansion and infrastructure construction were expected and, with this, real and perceived threats from both ‘terrorists’ and banned football hooligans from Europe seem to demand surveillance based on racial profiling. The resultant profile picture of surveillance, this paper argues, is in monochrome: black terrorists and white yobs. Mobilising Deleuze and Guattari's theoretical work on deterritorialisation – based on the destabilisation of traditional concepts of territory – aviation ports of entry are seen to transmogrify into points of entry into the public discourse of the Arabic‐African militant, on the one hand, and the English‐European yob menace, on the other. In the final analysis, surveillance discourse moves beyond the confines of the airport and enters the public domain as it conflates the political (militant) and the social (menace) in a single, profiled, ossified narrative of ‘race’.     

The configuration of a status based model of economic actors: The case of Spanish government debt market

This paper analyses the social structure of the government debt market in Spain from a social network analysis approach. The relational analysis has been limited to the case of the syndicate issuances that took place between 2002 and 2015 and the process whereby lead manager banks choose their partners to underwrite the issue. The main contribution of this paper is the identification of social tie patterns between market participants and their structural equivalence in the market. Furthermore, it reveals how status operates in the market, conferring advantages on those actors with optimum positioning.     

Investigating relationships between journalists and public relations practitioners: Working together to set,frame and build the public agenda, 1991–2004

A content analysis of 413 reports of interviews conducted with 418 journalists from 1991 to 2004 grounded in agenda-setting, framing and agenda-building theories found that journalists giving higher estimates of practitioners’ influence on the news reported having better relationships with practitioners. On average, journalists estimated that 44% of the content of news media in the United States is influenced by practitioners. Journalists who were interviewed in 2002–2004 valued public relations more, but expressed love–hate sentiments as much as those interviewed in 1991–1996. Journalists who had worked 18–45 years reported improving relationships with practitioners more often than journalists with 8 or fewer years of experience. Journalists believed good relationships with practitioners are important, but hold practitioners responsible for them.     

Product recalls and organizational learning: ConAgra's responses to the peanut butter and pot pie crises

This study focused on ConAgra's communication strategies utilized during its peanut butter and pot pie product recalls. A content analysis revealed that ConAgra handled each recall differently, with little evidence of organizational learning. The use of strategic ambiguity during the peanut butter recall enabled ConAgra to respond more successfully to consumers than during the pot pie recall.