Ethical conflict and job satisfaction of public relations practitioners

This study attempted to explore the linkage between ethical conflict and job satisfaction, causes of ethical conflicts, and consequences of job dissatisfaction of public relations practitioners. The findings show that many practitioners confirmed the existence of ethical conflict in their workplace and suggest that ethical challenges are largely triggered by top management's ethical standard. Although practitioners resolved conflicts by leaving their companies, they also recognized the hope in resolving the ethical challenges that they had faced. Participants emphasized the importance of an open communication environment, the support of internal stakeholders, and a high professional standard.     

Internship training in computer science: Exploring student satisfaction levels

The requirement of employability in the job market prompted universities to conduct internship training as part of their study plans. There is a need to train students on important academic and professional skills related to the workplace with an IT component. This article describes a statistical study that measures satisfaction levels among students in the faculty of Information Technology and Computer Science in Jordan. The objective of this study is to explore factors that influence student satisfaction with regards to enrolling in an internship training program. The study was conducted to gather student perceptions, opinions, preferences and satisfaction levels related to the program. Data were collected via a mixed method survey (surveys and interviews) from student-respondents. The survey collects demographic and background information from students, including their perception of faculty performance in the training poised to prepare them for the job market. Findings from this study show that students expect internship training to improve their professional and personal skills as well as to increase their workplace-related satisfaction. It is concluded that improving the internship training is crucial among the students as it is expected to enrich their experiences, knowledge and skills in the personal and professional life. It is also expected to increase their level of confidence when it comes to exploring their future job opportunities in the Jordanian market.     

Well-being at work: a cross-national analysis of the levels and determinants of job satisfaction

The aim of this paper is to analyze the levels and determinants of job satisfaction in a cross-national setting. This aim is accomplished using the latest Work Orientations data set from the International Social Survey Program (ISSP). The survey was conducted in 1997 and, in this paper, data for 21 countries are used. The main results are: (i) workers in all countries are quite satisfied; this result also applies to the five Eastern European countries analyzed here. (ii) Denmark is the country with the highest job-satisfaction level. The United States is ranked seventh, Great Britain fifteenth, Japan nineteenth, and Russia twentieth. (iii) A comparison with the 1989 ISSP data set reveals that job satisfaction has declined in Germany and the United States in the 1990s. (iv) Using a bottom-up psychological model, in which we compare work-role inputs (e.g., effort) with work-role outputs (e.g., pay), we try to explain cross-national differences. Countries with high work-role outputs, in general, have a high job-satisfaction ranking, and vice versa. (v) Having an interesting job and having good relations with management are the two most important work-role outputs, and having an exhausting job is the most important work-role input. (vi) Workers in Eastern European countries tend to value high income.     

The impact of internal communication satisfaction dimensions on job satisfaction dimensions and the moderating role of LMX

This paper presents the results of the research on the predictive role of internal communication satisfaction dimensions on job satisfaction dimensions of middle managers from 131 companies in Serbia and the moderating influence of the leader member exchange relationship between middle managers and their supervisors (LMX) on that role. The research has shown that some internal communication satisfaction dimensions have statistically positive impact on job satisfaction dimensions and the moderating effect of LMX has also been noticed.     

In search of career satisfaction: African-American public relations practitioners, pigeonholing, and the workplace

The goals of the research were to explore African-American practitioners’ satisfaction with public relations as a career and to examine their perceptions of tokenism and pigeonholing in the workplace. Three key themes emerged from the research: career entry and social support in public relations; encounters with everyday racism; and pigeonholing in public relations. For the majority of 12 African-American practitioners interviewed, they have experienced discrimination in their careers and in public relations, yet the practitioners did not see themselves as pigeonholed in their roles or positions. The complete study can be requested from the author.     

Opportunity in paid vs. unpaid public relations internships: A semantic network analysis

Semantic network analysis was used to compare differences in benefit appeal in two sets of letters written by the business community to the internship director. In the Unpaid set (N=72) the promise of “opportunity” co-occurred more often with appeals such as “for credit,” “flexible schedule” and “supervision.” In the Paid set (N=73) emphasis was placed on writing skills and work related tasks. This study reveals the business community's understanding of student expectations from the internship experience.     

Working Unusual Hours and Its Relationship to Job Satisfaction: A Study of European Maritime Pilots

Our study focuses on maritime pilotage in seven European countries and analyzes the level of job satisfaction and its predictors. Like most existing studies in the field of job satisfaction, we show that job satisfaction is an outcome of the work of maritime pilots. Stressful working conditions, such as working unsocial hours and irregular working patterns, create strains that together with intervening factors related to work, family, or the work environment ultimately reduce job satisfaction. However, our results indicate that although negative physical and social consequences are important, they are neither the strongest nor the only variables determining job satisfaction. Another effect seems more important in European maritime pilotage: Job satisfaction is instead a predictor of how much pressure and stress pilots can handle. Despite health problems and a reduction in their quality of life due to working unusual hours, most maritime pilots do not regret their choice of profession. Factors to ameliorate the working conditions are also identified. The most important parameters include alterations in working time systems, working conditions which minimize physical strain, fairness regarding payment, flexibility within the compensation system, an intensification of the possibilities for involvement and participation, an extended degree of co-determination, and the distribution of the ownership of the pilot stations.     

Why resilient workers perform better: The roles of job satisfaction and work engagement

Previous studies have confirmed correlations between resilience and job performance, but surprisingly little is known about the nature of this relationship. This study sheds light on the roles of two important positive dimensions of work-related well-being: job satisfaction and work engagement. Data were collected from 360 Czech workers in helping professions using an online survey. Levels of resilience and perceived job performance were indeed positively associated. Using structural equation modeling, the best-fitting model showed partial mediation by work engagement; conversely, job satisfaction was not found to be a mediator of this relationship. Additionally, the finding that job performance is related more strongly to work engagement than to job satisfaction contributes to the debate about the concurrent validity of job attitudes.     

The effect of job satisfaction on labor turnover by gender: An analysis for Switzerland

This paper analyzes the effect of job satisfaction on labor turnover by gender using data from the first two waves of the Swiss Household Panel (1999 and 2000). The results confirm that job satisfaction is a very good predictor of future quits and, more important, reveal that job satisfaction does not influence the inclination to become non-employed; that is, neither men nor women self-select out of the labor force due to dissatisfaction. This result clearly refutes the claim that the gender/job satisfaction paradox (i.e., the fact that women tend to be more satisfied at work than men) is being driven by self-selection. This paper also shows that, based on job satisfaction information and quitting behavior, there is no apparent difference in firm attachment between men and women.     

Defining public relations roles in the U.S.A. using cluster analysis

This exploratory study attempted to discover key public relations (PR) practitioner roles through a survey design using factor-cluster analysis. The Public Relations Society of America (PRSA) partnered with the researchers by inviting PRSA members to complete a survey in which 256 members participated. Although different items were used, the results of this study were similar to the findings of a study conducted on European PR practitioners by Beurer-Zullig, Fieseler, and Meckel (2009) thus suggesting concurrent validity. Five PR roles were found incorporating personal characteristics, modes of communication, management and technical functions, perceived level of respondent strategic planning process involvement, and attitudes about communication goals and PR measurement (including perceived competency). The roles were labeled negotiator, policy advisor, brand officer, internal communicator, and press agent. The negotiator and policy advisor roles, which were management positions, viewed measurement research as important in the practice of PR.     

Value of engagement: Factors influencing how students perceive their community contribution to public relations internships

The purpose of this 3-year study is to assess how using what students (n = 203) learn in the classroom during internships influences their attitudes toward certain civic engagement issues. Results demonstrate that having more opportunities to use what they learn while on the job significantly predicts who the students believe benefit most (themselves, supervisor, the organization, the community, target public/s), how valued they believe their contributions are to their employers as well as to them personally, and career choices. Recommendations for public relations educators are suggested.     

As others see us: Differing perceptions of public relations in Nigeria among practitioners and the general public

This study investigates the extent to which there exists a relationship between the perception of professionals and members of the general public regarding image of public relations (PR) profession in Nigeria. Four operational hypotheses were tested using Chi-square cross tabulation. The result shows that members of the general public and professionals perceived PR messages as credible. However, members of the general public, unlike professionals, perceived the loyalty of PR professionals to be more on the side of employers and clients; the role of PR was perceived as basically oriented towards media relations; and PR profession was perceived more as a tool for repairing damaged organisational image. Appropriate recommendations are offered.     

Relationships between psychological capital,job satisfaction,and organizational commitment in the Saudi oil and petrochemical industries

During the past decade, Saudi Arabia experienced a significant social, economic, and organizational change. The rapid economic growth created a need for seasoned management professionals and necessitated the development of human capital. Psychological capital, a newly developed construct by academics and practitioners, is defined as the extent to which an individual operates in a positive psychological state, and this state is characterized by high self-efficacy, optimism, hope, and resiliency. By measuring the positive psychological constructs, an organization can learn about employees’ positive psychological states and how training and support can promote positive psychological states. Improving the positive psychological capital can lead to better organizational commitment, favorable organizational citizenship behaviors, lower employee absenteeism, and higher job satisfaction. This quantitative study examined the relationship among psychological capital, job satisfaction, and organizational commitment through a sample of managers in the Saudi Arabian oil and petrochemical industries.     

Government public relations during Herbert Hoover's presidency

While historians generally credit President Franklin Roosevelt with the establishment of robust public information activities in the federal government, this case study reviews those activities during the administration of Roosevelt's predecessor, Herbert Hoover. During Hoover's term, agency PR was conducted extensively and openly enough to trigger media and partisan attacks. This suggests that public relations emerged gradually in federal departments and agencies during the 20th century, well before FDR's inauguration in 1933, and was already a natural element of the emerging profession of public administration.     

Rethinking power in public relations

In the United Kingdom, popular sceptism about the merits of public relations has prompted self-reflection among practitioners and industry bodies. At the root of the public debate is the assumption that public relations wields unjustified social influence on behalf of already privileged organizational interests. The core concern of this discussion, therefore, is the power that a public relations has in democratic societies.     

Blurred lines: German freelance journalists with secondary employment in public relations

Nearly half of all German freelance journalists have a second job, mainly in public relations (PR). This work combination can be problematic, since journalists and PR practitioners have different responsibilities. Working as a journalist entails contributing to the public duties of journalism such as informing the public, offering multiple viewpoints, and representing societal interests; in contrast, PR practitioners must advocate solely in their clients’ interests. Conflicts can arise between these two roles if a freelance journalist is, for instance, required to critically investigate his or her PR client. However, there has been little research on freelance journalists with secondary work in PR. This study seeks to address this gap in research; therefore, we conducted a quantitative online survey among German “PR-journalists”. Our results show that nearly half of the participants take on secondary PR work for financial reasons; however, a similar number of journalists take on PR-work voluntarily, as they find the work interesting and enjoyable. Moreover, participants described their professional identity very similarly to that of German journalists in general. The PR-journalists surveyed were aware of the potential for conflicts of interest arising from their dual role. While such conflicts have been rarely encountered by those in the study sample, most participants assumed that other PR-journalists face such conflicts often, and expressed concern that these conflicts are not handled professionally.