A Case Study Investigating the Effects of a Low-Cost Intervention to Reduce Three Attendance Behavior Problems in a Clerical Training Program

ABSTRACT

Operant learning principles were employed to design an intervention aimed at reducing the frequency of dysfunctional attendance behaviors among a group (N = 13) of low socioeconomic females completing a clerical/office simulation training program. The Federally funded simulation provided a setting in which subjects learned the rudimentary skills required for employment. A low cost coupon incentive system served as the independent variable which effectively reinforced proper attendance behaviors. Effectiveness of the intervention was evaluated using a multiple-baseline design. Results were practically significant reductions in dysfunctional behavior rates which generalized to actual work settings following posttraining employment. Findings are discussed in terms of satiation, skills transferability, cost, and subject participation.     

Leadership and Crew Resource Management in High-Reliability Organizations: A Competency Framework for Measuring Behaviors

High-reliability organizations (HROs) have emerged across a number of highly technical, and increasingly automated industries (e.g., aviation, medicine, nuclear power, and oil field services). HROs incorporate complex systems with a large number of employees working in dynamic, and potentially dangerous environments. Effectively managing contingencies in HROs, to simultaneously promote safe and efficient behaviors is a daunting task. Crew Resource Management (CRM) has emerged in HROs as a highly effective approach to training and sustaining essential skills within work teams operating across a large workforce. CRM provides a competency framework that enables adherence to standard work instructions while, at the same time, encourages adaptive variance in responding to effectively manage current environmental circumstances that depart from normal routines. This paper considers the development of CRM across several high-reliability industries, develops a behavior analytic account of CRM behaviors, and describes an approach to measuring behaviors within simulated and actual work environments.     

Process Safety Behavioral Systems: Behaviors Interlock in Complex Metacontingencies

ABSTRACT

This paper seeks to identify behavioral components active in process safety. Three types of behavior classes are identified as contributors to process safety: task-specific behaviors, safety-directed behaviors, and behaviors associated with situational awareness. Behavioral systems analysis is used to provide a framework for identifying the cross-functional interlocking behavioral contingencies that can, even over a period of years, contribute to process safety incidents. Leadership behaviors are also identified that can create the context in the form of metacontingencies that maintain these interlocking contingencies.     

Nurses: Training for new job demands

Abstract

This paper argues that both the present and future job demands faced by nurses are likely to exceed the resources of the training which is currently provided for them. This argument will be supported by reference to the authors' studies of stress in nursing, as well as a variety of other sources. The common themes underlying reactions to both present and future demands include first, awareness of high stress levels to be found amongst nurses, and second, an emphasis on communication as both the problem and as the proposed solution. Common responses to these two themes are outlined, including training in stress management, and communication training. Some of the problems and unexamined assumptions (for example that hospital management actually wants to lower stress levels and improve communication in nursing) are examined. Some suggestions are made for developing training in health care contexts, to deal more adequately with likely future demands.     

Flexible reasoning using sensible agent-based systems: A case study in job flow scheduling

Planning and control systems for highly dynamic and uncertain manufacturing environments require adaptive flexibility and decision-making capabilities. Modern distributed manufacturing systems assess the utility of planning and executing solutions for both system goals (e.g. minimize manufacturing production time for all parts or minimize WIP) and local goals (e.g. expedite part A production schedule or maximize machine X utilization). Sensible Agents have the ability to alter their autonomy levels to choose among a set of decision models in order to handle the differences between local and system goals. In this paper, Sensible Agents are applied to a production planning and control problem in the context of job shop scheduling and decision model theory. Sensible Agents provide for trade-off reasoning mechanisms among system and local utilities that are flexible and responsive to an agent's abilities, situational context and position in the organizational structure of the system.     

News: University prizes

Abstract

Stressful working environments are often assumed to create conditions that may lead to bullying. However, few studies have investigated how factors experienced in the work environment may trigger perpetrators to engage in bullying of others. Drawing on Spector and Fox's (2005) stressor–emotion model of counterproductive work behaviour, the present study investigated the predictive effects of both individual and situational factors as predictors of being a perpetrator of workplace bullying, as applied to a representative sample of the Norwegian workforce (N=2359). Results from logistic regression analysis show that being oneself a target of bullying, regardless of the frequency, and being male strongly predicted involvement in bullying of others. Among the situational factors, only role conflict and interpersonal conflicts significantly predicted being a perpetrator of bullying. The present findings support the notion that bullying will thrive in stressful working environments and thus yield an important contribution in identifying antecedent conditions to counteract the development of bullying at workplaces.     

A ‘No Blame’ Approach to Organizational Learning

In high‐reliability organizations (HROs) even minor errors can seriously hinder the very existence of the firm and the safety of employees and customers. Field studies have shown that HROs encourage the reporting of errors and near misses, exploiting these incidents to improve their operative processes. In this paper, we describe this practice as a ‘no blame’ approach to error management, and link it to learning theory, showing how no blame practices can enhance organizational learning. By taking a cognitive perspective of organizations, we draw on existing contributions and on a set of empirical case studies to discuss the characteristics of no blame practices, and their applicability in traditional, non‐HROs. Our findings show that, in exploiting information from error‐reporting, no blame practices are beneficial in environments where learning and reliability issues are particularly relevant. Empirical evidence suggests that a no blame approach can be extremely constructive for organizations that want to enhance their learning processes. We conclude that a no blame approach is a valuable way to achieve an organization that has flexibility and variability. However, no blame practices imply a set of organizational issues and costs that pose significant challenges to firms operating in non‐high‐reliability settings. The findings from our study contribute to the literature on HROs and organizational learning.     

Beating the virus: an examination of the crisis communication approach taken by New Zealand Prime Minister Jacinda Ardern during the Covid-19 pandemic

ABSTRACT

The Covid-19 pandemic has severely tested the leadership and communication abilities of political leaders globally. Guiding an effective response to the global pandemic has required leaders to demonstrate not only effective planning and coordination skills, but the ability to communicate clear consistent messages in an empathetic manner as well. In New Zealand the first confirmed case of Covid-19 was recorded on February 28 and over the course of March and April 2020, 1,132 further cases of Covid-19 were confirmed and 19 deaths – a much lower transmission rate than most industrialized nations. On 27 April 2020, New Zealand Prime Minister Jacinda Ardern announced that they had won the battle against community transmission of Covid-19. This paper analyses the speeches and public statements (n = 40) made by Prime Minister Ardern in March and April 2020 through the lens of crisis leadership and crisis communication. In particular, it looks at the use of different mediums (parliamentary statements, daily briefings, Facebook Live broadcasts and podcasts) as mechanisms for engaging in narrative and dialogue with the public. The paper underscores the importance of communication in crisis management and looks at how positive and consistent messaging inspires confidence and social solidarity.     

Beyond demand and control: The contribution of organizational risk factors in assessing the psychological well-being of health care employees

Abstract

The job demand–control(–support) model is frequently used as a theoretical framework in studies on determinants of psychological well-being. Consequently, these studies are confined to the impact of job characteristics on worker outcomes. In the present study the relation between work conditions and outcomes (job satisfaction, emotional exhaustion, psychological distress, and somatic complaints) is examined from a broader organizational perspective. This paper reports on an analysis that examines both the unique and the additional contribution of organizational characteristics to well-being indicators, beyond those attributed to job characteristics. A total of 706 care staff from three public residential institutions for people with mental or physical disabilities in the Netherlands took part in this research. To assess organizational risk factors a measurement instrument was developed, the organizational Risk Factors Questionnaire (ORFQ), based on the safety-critical factors of the Tripod accident causation model. Factor analyses and reliability testing resulted in a 52-item scale consisting of six reliable sub-scales: staffing resources, communication, social hindrance, training opportunities, job skills, and material resources. These organizational risk factors explained important parts of the variance in each of the outcome measures, beyond that accounted for by demographic variables and job demand–control–support (JDCS) measures. Communication and training opportunities were of central importance to carers’ job satisfaction. Social hindrance, job skills, and material resources explained a substantial amount of unique variance on the negative outcomes investigated.     

A Comparison of Immediate and Post-Session Feedback with Behavioral Skills Training to Improve Interview Skills in College Students

ABSTRACT

Successful interviewing skills help maximize the probability that a job candidate will make a positive impression upon a prospective employer. Previous research described a method to increase appropriate interview skills using Behavioral Skills Training (BST) with post-session feedback. Immediate feedback has been shown as an effective method that may improve the effectiveness and efficiency of the training package described by previous research. The purpose of this study was to replicate past studies using BST to improve interview skills of college students and extend the study by comparing post-session and immediate feedback. All participants demonstrated improvements in interview skills, thus replicating previous findings. More specifically, BST with immediate feedback showed greater acquisition, maintenance, and generalization, with fewer training minutes required to meet mastery criteria compared to BST with post-session feedback.     

Perception and control of occupational injury risks in fishery--a pilot study

The frequency of occupational accidents in fishery is high in most fishery nations. Implementation of safety measures has, however, been limited. The purpose of the present cross-sectional study was to explore Swedish fishermen's attitudes towards occupational risks and accident control. Information was acquired through a questionnaire distributed to a convenience sample of 92 fishermen. Indices were built, containing variables relevant to perceived risk levels in connection with work, perceived manageability of risks, activity in safety work, technical knowledge and individual attitudes towards risks. The results did not support earlier findings of low risk awareness and risk acceptance among fishermen. Perceived manageability of risks but not perceived risk level, accident experience or risk acceptance, were significantly associated with activity in safety work. The results suggest that safety work might benefit from efforts to develop fishermen's understanding of how the development of hazardous situations can be prevented or managed. The results do not support strategies for accident control in fishery based solely on increasing risk awareness.     

Impact of situational framing and complexity on charismatic,ideological and pragmatic leaders: Investigation using a computer simulation

Revisiting the work of Weber [Weber, M. (1921). The theory of social and economic organizations. New York: Free Press], Mumford and colleagues (e.g., [Strange, J. M., & Mumford, M. D. (2002). The origins of vision: Charismatic versus ideological leadership. Leadership Quarterly, 13, 343?377; Mumford, M.D. (2006). Pathways to outstanding leadership: A comparative analysis of charismatic, ideological and pragmatic leaders. Mahwah, NJ: Erlbaum.]) explored the thesis that in addition to charismatic leadership, there exist at least two additional pathways to outstanding leadership: ideological and pragmatic. Despite the compelling results of initial studies, however, questions remain as to when and under what situational conditions these three leaders operate most effectively. As such, an experiment was conducted to investigate two noteworthy contextual influences: 1) situational congruence with a leader's mental model and 2) environmental complexity. The experiment made use of a computerized leadership simulation where participants took on the role of a university chancellor. Results indicate that leader type, complexity, and situational framing were critical factors in determining leader performance on multiple game performance criteria as well as creative process criteria. Implications and avenues for future research are discussed.     

交互记忆系统影响人群与工作交互的模拟研究

为探索交互记忆系统对知识型团队中人群与工作互动的影响,交互记忆系统通过基于多智能体建模被引入到模拟研究中.用互动网络模型描述任务、个体、技能的复杂联系.用交互记忆系统中任务执行、沟通、学习规则驱动此模型,考虑经济型和社会型两种智能体在交互时受环境因素的不同影响,设计通过数据库作为中间介质的人-物并行机制,并采用甘特图描述物系统中的任务计划和任务分配.用Repast和Java swing实现模拟系统,并用定性验证的方法确认该系统的可信性,最后给出一个应用分析.模拟实验研究表明,交互记忆系统可以提高任务完成质量,并缩减任务完成时间;一个团队在完成任务时并不是参与人越多越好,人在足够满足任务完成需要的情况下与工作有效交互可以发挥较高的效率.     

Exploring the nature of control and its role in the appraisal of workplace stress

The concept of control is a prominent component of theories of stress. From a transactional framework, appraisal of control is seen as important in influencing coping behaviour. However, little attention has been paid to the measurement of the appraisal of control in a work-related situation. In this paper it is argued that situational control should not be reduced to a simple assessment of whether or not an individual has control over a given situation. Instead it is believed that it is important to identify the factors that an individual strives to have control of, as well as the perceived degree of control over those factors. A major component of the present study was the use of a measure that viewed control in this way and that examined control as a multifaceted construct (task control, predictability, self-control and general control). This paper reports on an analysis that examines the multifaceted nature of perceived control with other situational appraisals in the process of coping with workplace stress. A total of 134 employees from four public sector organizations in New Zealand took part in this research. Having control over work tasks was for this sample considered to be less important in giving a sense of control than either predictability or self-control. When it came to reporting how much control they actually had, respondents reported higher levels of self-control than other aspects of control. However, in general respondents reported lower levels of actual control than what they perceived it was important for them to have. This research emphasizes the importance of having a sense of self-control, particularly when it comes to the use of different coping strategies. Overall these findings point to the need to better understand the nature and type of control and its importance if we are to advance our knowledge of work stress.     

Mediating role of mentoring functions on linking personality and occupational commitment in Indian organizations

ABSTRACT

This study investigated the mediating effect of mentoring on the relationship between the Five Factor Model (FFM) Personality traits and occupational commitment (OC). The study used cross-sectional survey-based research design. Data were collected from 362 managers of public and private sector organizations located in North India. The results indicated that psychosocial mentoring acts as a partial mediator for facilitating the linkage between all the FFM traits and OC. Contrary to this, career mentoring was found to partially mediate the link between only conscientiousness-OC, agreeableness-OC and emotional stability-OC. No mediating effect of career mentoring was found for personality factors of openness and extraversion. HRD practitioners are encouraged to implement train-for-trainers’ sessions for raising awareness among senior managers/mentors about the importance of psychosocial mentoring functions. This study is unique, because it is among the few to appropriately capture the mediating role of mentoring functions vis a vis the personality and OC relationship. Further, it also enriches the existing body of research on workplace mentoring and careers, especially in the South-Asian context.     

Daily reports of distress: Not for women only

Abstract

A context-dependence paradigm was developed for research into effects of the menstrual cycle in women. This involved the investigation of situational effects on self-reported distress in both men and women. For 35 consecutive days, 25 women and 36 men working in two occupations that varied in degree of situational stress completed Body Awareness Questionnaires (modified menstrual distress questionnaires) and daily subjective stress ratings. After controlling for contraceptive use, age range, and percentage of body fat, the following variables were selected for a multiple regression analysis as predictors of distress: (a) job stress, (b) feminine values, (c) life stress, (d) subjective stress, (e) type of job, (f) sex, (g) job experience, and (h) history of menstrual distress. Women working in the high-stress job (military police) reported significantly more distress than all the other groups. Life stress was identified as the dominant predictor of distress. In a separate analysis of daily distress scores and menstrual cycle phases for all the women, there was no interaction between the type of job and the menstrual cycle phase on reports of distress. A similar analysis of the effects on sex and shift revealed shift effects in distress for men but not women. Sources of variability for both sexes (shift-work rotation and cycle phase) are discussed.     

Modelling state anxiety in a medical setting: The mediating role of embarrassment

Abstract

Little research has been conducted on the relationship between state anxiety and embarrassment in a medical setting. In the prcsent study, several personality and situational variables were examined as antecedents of state anxiety. A total of 277 patients who had come for an examination either as a response to a melanoma screening programme or due to a dermatological complaint participated in the study. Results showed that purpose of patient visit, physician's recommendation, trait anxiety, and embarrassment, were each correlated with state anxiety. Furthermore, using mediated regression analysis as well as structural equations, embarrassment was found to mediate between the above antecedents and state anxiety. The authors proposed a model linking all the variables and identifying their paths. Theoretical and practical considerations of the findings are discussed.     

Corporate eLearning: Human resource development implications for large and small organizations

Abstract

This paper compares and contrasts the current attitudes towards, awareness of and take-up of eLearning in large and small organizations and outlines the implications for human resource development (HRD) professionals. An in-depth study was conducted in Ireland with a number of large multinational organizations and a number of small and medium-sized enterprises (SMEs) in the engineering, electronics, aerospace, pharmaceutical and medical device sectors. The study focused on awareness, perceptions, technology support infrastructure, current and planned involvement, most frequent and most preferred methods of delivery, benefits, barriers, the motivational factors and overall attitudes to eLearning. The comparison describes a number of similarities and a number of differences both within the large organization sector and within the SME sector and between the two sectors. Finally, the implications for HRD professionals are discussed.     

An analysis of safety culture attitudes in a highly regulated environment

Culture is a complex construct in organizations, consisting of attitudes, perceptions, values and beliefs, which must necessarily be set in context. Many authors imply that culture is organization-wide and common to all employees. In terms of safety culture, the organizational context may determine its salience and likelihood of affecting behaviour, especially in a highly regulated environment such as the nuclear industry. This study investigates the components of safety culture and how it varies in a highly-regulated nuclear power plant. A 60-item questionnaire measuring safety attitudes and values was administered anonymously to 1550 employees at two plants in the UK nuclear industry, with a 64.7% mean response rate. Principal components analyses revealed six factors conceptually common to shop floor and management (supervisor/manager/professional) groups for both plants, relating to: management style and communication; responsibility and commitment; risk-taking; job satisfaction; complacency; and risk awareness. A canonical discriminant analysis of the items suggested that the data could distinguish three employee groups. The implications of these findings and the proposal that there are two or more safety cultures in the organization is discussed.     

Personality and the effort-reward imbalance model of stress: Individual differences in reward sensitivity

Abstract

The Effort-Reward Imbalance (ERI) model comprises both situational components (i.e. effort and reward) and a person-specific component (overcommitment). The aims of this study were to investigate the role of theoretically and historically linked personality variables (i.e. overcommitment and Type A personality) within the ERI model and to expand and extend the ERI model by investigating the contribution of individual reward components to both psychological (i.e. psychological distress) and attitudinal (i.e. affective commitment) employee strain indicators. A total of 897 police officers from a large Australian police agency participated in the study. The results provided no evidence of an interaction effect of effort or reward with overcommitment. The Type A variables did, however, make significant contributions and were involved in a number of interactions, suggesting that the person-specific component of the ERI model could be extended with the Type A personality profile. The findings also suggest that the esteem component of reward has the greatest relevance to employee outcomes, although tangible aspects of reward are more likely to act as a buffer of perceived work demand.