Building Social Inclusion for Rural Older People Using Information and Communication Technologies: Perspectives of Rural Practitioners

Abstract

The literature identifies rural, older people as at risk of social exclusion, as a result of rural disadvantage. In this context, improved access to information and communication technologies (ICTs) has potential to build social inclusion, yet current evidence shows that rural, older people are the lowest current users of technology. This paper draws on the practice and local knowledge of rural practitioners from one Victorian region in order to explore: (a) the practice issues associated with ICT use among rural, older people; and (b) the characteristics of effective practice models in the rural, social work context. An analysis of findings highlights the need to respond to the diverse skills, needs, and learning styles of older people, to demonstrate the benefits of ICTs, involve users, and build confidence. Major barriers include poor ICT usage by many rural agencies and low practitioner capacity, as well as access and resources.     

e-Social work in practice: a case study

ABSTRACT

This paper presents a theoretical reflection on e-social work by considering a case study: an intervention programme with vulnerable people, included in the services catalogue of a non-governmental organization (NGO), Zaragoza Red Cross Assembly. This programme cares for older people with a home assistance system mediated by information and communication technologies (ICTs). The digital convergence of the Spanish Red Cross and the digitalization of internal processes were accelerated by the use of ICTs as a tool in the aftermath of the 2008 crisis: first, to manage bureaucratic matters; second, to coordinate professionals and third, to interact with users. The text is divided into five sections including an introduction and final remarks. The first section describes the intervention programme and its evolution from a traditional social work vision to an e-social work perspective. The second section describes and analyses the intervention programme and the incorporation of ICTs in this NGO, over more than two decades. The third section describes professional contributions to the implementation and adaptation of social work to new social and technological circumstances and users’ requirements based on these intervention experiences.     

Relationship-based social work and electronic communication technologies: anticipation,adaptation and achievement

ABSTRACT

While social workers continue to recognise the centrality of relationship in social work practice they are now trying to build and mediate relationships with service users in a context fundamentally changed by technology. The paper suggests that different modes of electronic communication are not simply add-ons to society but are altering the social texture of society including the ways that people relate and interact with others. The relationship base of social work is not immune or dislocated from the explosion of social media and electronic communication which is occurring in the wider society and, therefore, attention needs to be paid to the impact of these new technologies on the way in which social work is practised. Using qualitative research with early career stage social workers in Ireland this paper aims to contribute to knowledge on this emerging dimension of social work practice.     

E-social work and at-risk populations: technology and robotics in social intervention with elders. The case of Spain

Information and communication technologies are increasingly relevant. Finding a sphere of activity that is isolated from technological advancement proves increasingly difficult, and social work is no exception. Therefore, given the socio-demographic and technological context for this sector in Spain, we must face and tackle new challenges. Focusing exclusively on the elderly, e-social work highlights new skills and abilities that can be developed by means of Information and Communication Technologies (ICTs), which are viewed as powerful tools that can guarantee egalitarian access to an improved life standard. Nevertheless, despite the digital divide growing smaller, its impact on people over 75 is still significant; hence, we need to use every tool at our disposal to reduce it to the bare minimum. With that purpose in mind, this article discusses usability, the causes of unequal access to ICTs, technological gerontological pedagogy and robotics as forward-looking technology. The aim is to technologically enable the senior population by adapting the necessary interfaces for an easier interaction; likewise, online intervention also aims for the utilization of alternative technologies. Technology has completely changed the world we live in pushing us to a new approach towards old age, fragility and chronicity. ICTs in social intervention must be a true source of opportunities to further social cohesion.     

Nothing to give at all

Abstract

Adlerian psychology has been publicly neglected for many years but has been used covertly in many modern psychologies. Social work theory owes much to Adler's philosophy and many social workers probably unknowingly use it — in whatever guise — as their starting-point. But if Individual Psychology is their spring-board, the casework relationship may be their life-raft — to the detriment of creative and therapeutic work with people. Adler's ideas and social work theory are of value only in so far as they are expressed in the relationship of the worker with the client. For the most part, certainly in statutory agencies, other demands make it difficult for workers to operate from anything other than a defensive position. Therapeutic community practice, in contrast, reflects both Adlerian psychology and the best of social work theory: an egalitarian approach springing from a commitment to self-determination for both clients and workers.     

New social intervention technologies as a challenge in social work: IFSW Europe perspective

ABSTRACT

This study aims at analyzing the degree of training, use, and practice of the new technologies among the social work professionals in their work environment and at finding out their main reluctance or reservations to a more intensive use of ICTs in the performance of their tasks. For this purpose, a structured and closed questionnaire has been sent to the chairpeople of the professional organizations’ members of the International Federation of Social Workers Europe (IFSW Europe), which also includes Turkey and Israel. The reason for this choice lies in the fact that the representatives for the professional organizations have a privileged view on the situation of the profession from a global perspective and are the key informants on the current situation surrounding the social workers. This study allows us to know, among other results, that the success of ICTs among the professionals will depend on their ability to adapt to the specific professional nature of the social worker in the intervention domain. However, the uncertainty regarding the security of the personal data treatment, regarding the increase of the non included or paid work hours, and also, regarding the increase of professional stress are key factors explaining the reluctance of some professionals to a more intensive use of ICTs.     

Inequality,continuity and change: Andy Furlong's legacy for youth studies

ABSTRACT

This article introduces a special issue of the Journal of Youth Studies, dedicated to Professor Andy Furlong, the Journal's founding Editor. The central questions that drove Andy Furlong's scholarship were the relationship between continuity and change in young people's lives and about the place of youth in the reproduction of inequality across generations. These questions have been central to the wider field of Youth Studies that he helped to build. His work provided a powerful example of how to engage with these questions with a strong sense of social justice but the answers he gave, as with all such answers in sociology, are necessarily provisional. The articles collected in this issue bring empirical research and new concepts that build on this legacy, suggesting new ways to capture the experiences of young people across the multiple spheres of their lives and how disadvantage and inequality are made in the context of processes across time.     

‘Virtual’ intimacies? Families communicating across transnational contexts

Abstract Many analyses of the uses of Information and Communication Technology (ICT) focus on factors such as gender, class and communication infrastructures in explaining how and whether people communicate across distance. In this article, I argue that such analyses fail to capture the full complexity of ICT use. I use the results of a large qualitative study of transnational families, conducted in Australia, Ireland, Italy, the Netherlands, Iran, Singapore and New Zealand, to examine how and whether kin maintain contact across time and space. The research demonstrates that ICTs are more available for some people than for others. However, also and possibly more important in the decisions people make about using particular communication technologies are the social and cultural contexts of family life, which render some ICTs more desirable than others at specific points in time. Acknowledging this provides an important corrective to economic analyses of transnationalism, and contributes to theorizing and documenting the role of ICTs in the maintenance of transnational social networks.     

Substance Use and Abuse and the Role of Social Workers in Germany

SUMMARY

The paper outlines major trends in consumption patterns of alcohol and other drugs in Germany with special focus on the use of cannabis among young people. It discusses primary prevention efforts and describes the current treatment system with its two branches: one for people with alcohol problems and the other for those with drug problems. It highlights the developing role of social work and identifies the research topics that are influenced by social workers and that will influence the debate regarding the future role of the profession.     

Key misconceptions when assessing digital technology for municipal youth social work

ABSTRACT

Municipal youth protection work has become infused with digital technology, and yet there is still limited research on how to assess the impact of digital technology on municipal youth social work. This article reviews a range of misconceptions regarding the assessment of digital technology for youth social work in municipal contexts. This review was generated in connection with the development of an app system for communication between young clients and their municipal social workers in Denmark. The misconceptions relate to: variations in technologies and contexts; the impact of digital technologies on the relationship; social justice; differentiating between the user and the digital technology; digitalization and standardization; stakeholder and functional models of municipal social work. The paper concludes that the relationship between municipal social work and digital technology is complex and that thus complex comprehensions of municipal social work practice are needed if the relationship between technologies and practice is to be grasped adequately. The paper argues that given the complexity of the field and the speed of technological and legal changes, external support with regard to assessing how to use, develop and incorporate digital technology needs to be made available to municipalities and social workers.     

Navigating the technology-media-movements complex

Abstract

In this article we develop the notion of the technology-media-movements complex (TMMC) as a field-definition statement for ongoing inquiry into the use of information and communication technologies (ICTs) in social and political movements. We consider the definitions and boundaries of the TMMC, arguing particularly for a historically rooted conception of technological development that allows better integration of the different intellectual traditions that are currently focused on the same set of empirical phenomena. We then delineate two recurrent debates in the literature highlighting their contributions to emerging knowledge. The first debate concerns the divide between scholars who privilege media technologies, and see them as driving forces of movement dynamics, and those who privilege media practices over affordances. The second debate broadly opposes theorists who believe in the emancipatory potential of ICTs and those who highlight the ways they are used to repress social movements and grassroots mobilization. By mapping positions in these debates to the TMMC we identify and provide direction to three broad research areas which demand further consideration: (i) questions of power and agency in social movements; (ii) the relationships between, on the one hand, social movements and technology and media as politics (i.e. cyberpolitics and technopolitics), and on the other, the quotidian and ubiquitous use of digital tools in a digital age; and (iii) the significance of digital divides that cut across and beyond social movements, particularly in the way such divisions may overlay existing power relations in movements. In conclusion, we delineate six challenges for profitable further research on the TMMC.     

Making environmental sociology sociological

Three basic sociological distinctions—viewing the environment as home or place of sustenance, separation of home and workplace, and “thing” work versus “people” work—are used to illuminate such sociological concerns as environmental degradation as a social problem, social specialization and pollution, and the demographic profiles of environmentally concerned people.     

Belonging to the library: humanising the space for social work education

Abstract

This article describes the running of four Living Libraries on a UK postgraduate social work course. A Living Library is a metaphoric remodelling of a conventional library where people, as authors of their experiences, provide specialist knowledge based on authorial areas of expertise. In the Living Libraries discussed here, ‘Living Books’ carried stories of social work—their narratives were of lived experiences as people using social care services; as carers in personal relationships with others who use social care services; or, as social work practitioners. The focus of this article is on those Living Libraries involving the participation of the first two of these groups. Drawing on social psychology, phenomenology and human geography, we propose that a Living Library can act as a connective space within social work education by engendering a discursive forum where all participants—people with experiences of services, students, practitioners and social work educators—are given both the freedom and obligation to talk openly about their differential experiences, fears and hopes for social work. Through this process, opportunities are created to consider how improvements that meet all stakeholders’ interests may be achieved.     

Young people,social workers and social work education: the role of digital skills

ABSTRACT

This paper addresses a key issue in the development of youth-focused social work: the role of digital skills in the relationship between young people and social workers who work with these native digital users. To this end, we analysed data from the International Digital Economy and Society Index 2019 and Eurostat. Information from the sixth European Working Conditions Survey and a survey conducted by the Social Care Institute for Excellence and the British Association of Social Workers supported the empirical analysis. The main findings reveal a gap between the level of digital skills required in the labour market and the actual level of digital skills in both young people and social workers, despite efforts by both groups to improve their skills. Initiatives to foster digital skills are therefore recommended to bridge this digital divide. Lastly, it was concluded that both groups could act as mutual drivers of digital transformation.     

From ‘moments of madness’ to ‘the politics of mundanity’ - researching digital media and contentious collective actions in China

Abstract

Information and communication technologies (ICTs) have become an essential part of contentious politics and social movements in contemporary China. Although quite a few scholars have explored ICTs, contentious politics, and collective action in China, they largely focus on the event-based analysis of discrete contentious events, failing to capture, reflect, and assess most of the political ferment in and around the routine use of digital media in people’s everyday lives. This study proposes a broader research agenda by shifting the focus from contentious events – ‘moments of madness’ – to ‘the politics of mundanity’: the political dynamics in the mundanity of digitally mediated, routine daily life. The agenda includes, first, the investigation of the dynamics underlying the mundane use of digital media, which not only places the use of ICTs in contentious moments into ‘a big picture’ to understand the political potential of mundane use of ICTs, but also reveals ‘everyday resistance,’ or less publicly conspicuous tactics, as precursors of open, confrontational forms of contentious activity. Second, the agenda proposes the examination of mundane experiences to understand the sudden outburst of contention and digital media as the ‘repertoire of contention.’ Third, the agenda scrutinizes the adoption of mundane expressions of contentious challenges to authoritarian regimes, as they allow for the circumvention of the heavy censorship of collective action mobilization. Mundane expressions have thereby emerged as a prominent part of the mobilization mechanism of contention in China. Addressing ‘the politics of mundanity’ will provide a nuanced understanding of ICTs and contentious collective action in China.     

Choose who’s in your circle: how women’s relationship actions during and following residential treatment help create recovery-oriented networks

ABSTRACT

Women in recovery from substance use disorders often have difficulty establishing recovery-supportive networks. This exploratory study uses qualitative thematic analysis to examine how 88 women in recovery describe the actions they take to manage their personal social networks 12 months after intake into residential substance use treatment. Participants describe disconnecting or limiting contact with recovery-endangering people and adding recovery-supportive people to their networks as primary relationship actions for maintaining recovery. Their actions to build recovery-supportive networks can provide a focus for clinical work to help them become integrated into their communities.     

Exploring the Contingencies of Scaling Social Impact: A Replication and Extension of the SCALERS Model

While the scaling of impact remains to be one of the most important issues in the field of social entrepreneurship, limited empirical research has been focused on the topic. One of the first scholarly attempts to build a research agenda to better understand the scaling of social impact was the SCALERS model. Building on initial theoretical and empirical work, this study is based on a sample of 179 nonprofit organizations in Italy. It also extends prior work by providing theoretical grounding through contingency theory and conducting the first empirical test of the situational contingencies of the SCALERS model. A positive relationship between each of the SCALERS variables and scaling—except replicating—has been found. Initial evidence of five contingencies that moderate the relationship between the SCALERS and scaling of social impact has also been found.