Executive Information Systems: Recent Developments and Research Imperatives

SUMMARY The reluctance of top managers to use computers themselves has become almost legendary, although there are good reasons for their apparent preference for traditional information sources and access routes. Isolated cases have shown how computer-based executive support systems can be used by top managers when great care is taken by the system developers over data presentation and the user interface. Now, the advent of high quality commercial software means that Executive Information Systems (EIS) may become far more widespread. This paper describes the principal features of the new EIS from the executive users' point of view and indicates those characteristics which appear to be most conducive to success. Research directions which will identify the extent and impact of EIS software on top management are identified.     

An Empirical Investigation into Factors Relating to the Adoption of Executive Information Systems: An Analysis of EIS for Collaboration and Decision Support*

This study focuses on the organizational adoption of Executive Information Systems (EIS). A distinction is made between two related, complementary EIS capabilities—EIS for collaboration support (EIS_c) and EIS for decision support (EIS_d). EIS_c is relatively standardized and replicable, while EIS_d has to be developed in situ given the specific characteristics of the user and task. The adoption process is conceptualized as an initial transition from a state of nonadoption to adoption (adoption status) and subsequent internal propagation of the technology (adoption level). Data collected from a national survey are used to test hypotheses between identified contextual variables and the adoption status and adoption level of EIS_c and EIS_d. Adopters and nonadopters of both EIS_c and EIS_d do not differ in their organization size, suggesting that the traditional paradigm of “EIS as a technology for large firms” is no longer true. Environmental uncertainty is found to promote the transition from a state of nonadoption to adoption of both EIS_c and EIS_d while continuing to catalyze the internal propagation of EIS_d. While no differences are observed in IS department size between adopters and nonadopters of EIS_c, our results suggest that larger IS departments provide the resource base to explore the less standardized of the two capabilities, EIS_d. IS support is also found to be critical for the subsequent internal propagation of EIS_d. Furthermore, the adoption level of both EIS_c and EIS_d are found to be promoted by top management support. Implications of these results are discussed for the organizational adoption of EIS.     

Psychometric analysis of the UK Health and Safety Executive's Management Standards work-related stress Indicator Tool

Abstract

Numerous tools have been developed that attempt to measure work-related stress and working conditions, but few practical instruments in the literature have been found to have a reliable psychometric factor structure. In the UK, the Health and Safety Executive (HSE) Management Standards (MS) Indicator Tool is increasingly used by organizations to monitor working conditions that can lead to stress. In Health and Safety Executive (2004), a factor analysis was conducted demonstrating the reliability of the scales. However, the authors acknowledged that direct reassessment of the same factor structure was impossible as the questionnaire was split into two separate modules for data collection. Furthermore, the tool is designed to enable comparisons between as well as within organizations to take place, yet reliability has only previously been tested at the individual level. The current study is the first to examine the factor structure of the HSE MS Indicator Tool using organizational-level data. Data collected from 39 UK organizations (N=26,382) was used to perform a first-order Confirmatory Factor Analysis (CFA) on the original 35-item seven-factor measurement scale. The results showed an acceptable fit to the data for the instrument. A second-order CFA was also performed to test if the Indicator Tool contains a higher order uni-dimensional measure of work-related stress. These findings also revealed an acceptable fit to the data, suggesting that it may be possible to derive a single measure of work-related stress. Normative data comprising tables of percentiles from the organizational data are provided to enable employers to compare their organizational averages against national benchmarks.     

Psychosocial risk assessment: Measurement invariance of the UK Health and Safety Executive's Management Standards Indicator Tool across public and private sector organizations

Abstract

This study provides evidence to support the validity of the UK Health and Safety Executive Management Standards Indicator Tool, which is widely used in the UK by organizations to test for stress-related working conditions. A large pooled data set was collected from 137 UK organizations (N=67,347) to test the factor structure of both the original 35-item seven-factor instrument and a new shorter 25-item version. The results showed that the tool was a good fit to the data for both versions. Further analysis examined the factor structure of the Indicator Tool by splitting the data set into both public and private sector organizations. Tests for measurement invariance showed that both versions of the Indicator Tool provided a good fit to the data. The final sequence of analysis showed that the measurement structure of both the 25-item and 35-item scales was also invariant across small-, medium- and large-sized organizations. The current study provides percentile tables for both the public and private sectors so that organizations can compare their scores against UK national benchmarks. Overall, this study validates both the full and the short versions of a valuable and reliable diagnostic instrument for use in a variety of organizations.     

Bureaucracy,decision-making and leadership in private and public organisations

Starting from the current political discussion of privatization, a comparison is made between private and public organizations, focusing on the degree of bureaucracy and the processes of decision-making and leadership in the organizations. The comparison is based on empirical data published in the literature of organizational research, including some fresh material from a recent comparative study of strategic decision-making in British and Swedish organizations. On the basis of these empirical data, it is concluded that many of the arguments put forward in the discussion of privatization do not seem to be grounded in facts, and that the results of organizational research do not confirm the great differences that are said to exist between private and public organizations.     

E-leadership: Implications for theory, research, and practice

In this article we review literature to build a broad understanding of what constitutes e-leadership in organizations. We propose a framework based on Adaptive Structuration Theory that could be used to study how Advanced Information Technology could influence and is influenced by leadership. According to our framework, the effects of Advanced Information Technology emerge from their interaction with organizational structures of which leadership is a part. Furthermore, organizational structures, including leadership, may themselves be transformed as a result of interactions with Advanced Information Technology. We use our Adaptive Structuration Theory–based framework to pool relevant results and suggestions from a diverse array of literature to provide recommendations for developing a research agenda on e-leadership.     

Coverage, technology assessment, and the courts

Coverage decisions by third-party payers are relying more and more heavily on the conclusions of technology assessment programs about the safety and effectiveness of technologies applied in specific clinical situations. Assessment programs vary markedly in the sophistication and rigor of their methodology. Payers differ as to how such assessment information is integrated into their decision-making processes. Finally, coverage decisions about a specific technology can vary widely across the country.     

Cultures have consequences: A configural approach to leadership across two cultures

This research compares the influence of country membership and cultural values (power distance and individualism/collectivism) in a model of LMX and organizational change. The results reveal cultural differences in the relationships among LMX, consultation and affective commitment to organizational change, supporting prior studies. However, there are substantial differences in the moderation of the cultural values in the relationships among the research constructs at the individual level. Our results suggest that understanding national culture and its influence on leadership may be incomplete when we focus only on mean differences at the country level to examine cross-cultural differences. To address this concern, we offer a configural approach to examine the role of culture in a leadership model across two cultures (the U.S. and Korea).     

Quality management remains top medical manager responsibility

Earlier this year, the Physician Executive Management Center conducted a survey of physician executives in management positions in hospitals, group practices, managed care organizations, and industry. Information was obtained for physician executives in both full-time and part-time roles. In addition to gathering compensation information, the survey sought to define the scope and intensity of the responsibilities of physician CEOs and senior medical managers (medical directors or the equivalent) in these organizations. In this article, the authors summarize the findings on responsibilities for senior medical managers in hospitals, group practices, and managed care organizations.     

Different ways lead to ambidexterity: Configurations for team innovation across China,India, and Singapore

In this paper, we transfer the ambidexterity theory of leadership for innovation to a cross-cultural context. We develop a configurational model to explore how combinations of opening leadership, closing leadership, and team initiative differently affect team innovation performance in different cultures. Applying an Asia-centric perspective, our study analyzes cross-cultural heterogeneity of team innovation processes across China, India, and Singapore. Our fuzzy-set qualitative comparative analysis (fsQCA) illuminates cultural differences and the configurational nature of how leadership and team behaviors work together in promoting team innovation performance. We found that configurations for team innovation performance differ across countries, such that an innovation-yielding configuration in one country may be ineffective in another country. Moreover, our findings suggest that alternative, equifinal configurations of leadership and team initiative, rather than just one optimal pathway, are associated with high team innovation performance; and high-performance configurations and low-performance configurations are asymmetric and therefore imply non-linearity of the relationships. The findings provide implications for managers in different cultural contexts as they help identify culture-specific action repertoires to manage innovation processes and promote innovation performance.     

EIS—A guide for executives

Although the use of executive information systems (EIS) is increasing, many senior executives have such mixed feelings about them that there is an ‘EIS paradox’. Information managers and software suppliers believe this is because senior executives are intimidated by information technology, but this does not hold up to scrunity. The EIS paradox occurs because of failure to explain coherently how EIS fit with other aspects of the organizational database and what EIS can and cannot do for a senior executive and his or her organization. This article is designed to close the ‘information gap’ about EIS specifically for senior executives. The change in terminology from ‘data processing’ to ‘information technology’ is symptomatic of a change in the way in which computers are used. Rather than being the mere province of the data professional, information technology as exemplified by EIS can be applied to tasks where judgement and selectivity are required. The crucial point about EIS is, however, that computing can complement and increase managerial qualities of imagination and intelligence but not replace them.     

Public Organizations in the Age of Globalization and Technology

Both globalization and information and communications technologies (ICT) have been shown to be important factors in defining organizational environment. However, the cumulative effects of these two factors together on decision-making and the exercise of power within large organizations are currently not well explored. This paper attempts to fill that gap by conceptually analyzing the combined effect on globalization and communications technology. ICT has had the cumulative effect of shrinking an organization’s effective size. Globalization contributes to this effect of removing geographic boundaries by centralizing control over certain functions. In other words, globalization and ICT, in conjunction with each other, have considerably heightened the concentration of power and decision-making authority within the organization.

Dimensions of work-home culture and their relations with the use of work-home arrangements and work-home interaction

This study examined the associations of work-home culture with (a) demographic and organizational characteristics, (b) the use of work-home arrangements, and (c) negative and positive work-home interaction, among 1,179 employees from one public and two private organizations. Substantial support was found for a 2-factor structure of a work-home culture measure differentiating between “support” (employees' perceptions of organization's, supervisors', and colleagues' responsiveness to work-family issues and to the use of work-home arrangements) and “hindrance” (employees' perceptions of career consequences and time demands that may prevent them from using work-home arrangements). This 2-factor structure appeared to be invariant across organizations, gender, and parental status. Significant relationships with organizational characteristics, the use of work-home arrangements, and work-home interaction supported the validity of these two cultural dimensions. It is concluded that if employers want to minimize work-home interference, to optimize positive work-home interaction, and to boost the use of work-home arrangements, they should create a work-home culture that is characterized by high support and low hindrance.     

'Management Standards' work-related stress in the UK: practical development

Research commissioned for the UK's Health & Safety Executive (HSE) supports the view that a preventative, risk-assessment based approach would be more effective than case-based methods in achieving a nationwide reduction in work-related stress. The background to this approach is described and discussed in a companion paper in this issue (Mackay, Cousins, Kelly, Lee, & McCaig, 2004). The present paper describes the development of HSE's new stress Management Standards—which offer organizations continuous improvement through a three-phase stress preventative process—and the development of a supporting 'Indicator Tool' (a two-phase questionnaire to assess employee perceptions of working conditions). The Management Standards comprise a series of 'states to be achieved', which are statements of good practice in six key stressor areas: demands, control, support, relationships, role and organizational change. For each stressor area there is also a 'platform statement' that outlines the main aims to be achieved by the organization. This statement may include a target percentage of employees finding that the organization meets the standard: this matter will be settled after the standards have been assessed in a public consultation campaign. To use the new process, an organization's state can first be assessed using the Indicator Tool; liaising with workers in focus groups enables a further exploration of issues raised; finally, there may be formulation of interventions and subsequent review. It is not intended that the standards will be legally enforceable. HSE's aim is that they and the associated methodology will enable organizations to effectively tackle work-related stress, and subsequently reduce both its incidence and prevalence.     

Information and communications technologies, strategic asymmetry and national security

In the history of warfare, there are a number of examples of strategic uses of asymmetric technologies. Consistent with history and theory, individuals, organizations and nations have spotted opportunities to employ information and communications technologies to gain and exploit asymmetric advantages and to counter asymmetric weaknesses. This article discusses various asymmetries associated with institutions, nations and organizations that influence the ICT-national security nexus. Regulative, normative and cognitive institutions in a country provide various mechanisms that affect the nature of positive and negative asymmetries. Nations and organizations also differ in terms of their capability to assimilate ICT tools to gain positive asymmetries and deal with vulnerabilities of negative asymmetries. Integrative approaches that combine policy and technological measures at various levels are likely to make the world more secure.     

Conflicting Subcultures in Mergers and Acquisitions: a Longitudinal Study of Integrating a Radical Internet Firm into a Bureaucratic Telecoms Firm

Media and telecommunications companies face the problem of how to integrate diametrically opposite radical internet firms after acquisition. Extant mergers and acquisitions (M&A) studies report that differences in the organizational culture are important in the cultural integration process. Frequently, M&A research assumes organizational cultures to be homogeneous and unified, but a large body of organizational literature suggests that organizations should be understood as heterogeneous living worlds in which employees construct their own subcultures. The paper focuses on the question of how such subcultures affect the long‐term cultural integration of merged firms. A 12‐year longitudinal field study in the Netherlands examined the integration of iPioneer into Telcom. The findings of the study show how three subcultures in iPioneer influenced the cultural integration process. The paper makes a contribution to the academic debate on cultural integration in domestic M&A by acknowledging that the numerous coexisting subcultures influence cultural integration in the complex process of post‐acquisition integration.     

Building Trusting Multicultural Organizations: Rethinking the Influence of Culture on Interpersonal Trust Development in the Workplace

Building trusting, multicultural organizations require us to accentuate ‘sharedness’ rather than identifying differences. This study investigates how organizational members activate multiple sources of cultural values to develop trust with their colleagues from different cultural backgrounds. Through a series of surveys followed by semi-structured interviews, data were collected from members operating in five different multinational organizations based in Germany and South Africa. Analyzed abductively, our findings illustrate the multiple sources of cultural values that influence members' disposition to trust and their assessment of their colleague's trustworthiness. We further show how four levels of trust emerge as an outcome of the interplay between these various cultural dimensions. Through our multidimensional operationalization of culture, we show how variations, not only across, but within individuals can hinder or promote trusting relationships in the workplace. This study highlights the need for more nuanced approaches towards the examination of the influence of culture on trust.     

‘Management Standards’ work-related stress in the UK: practical development

Research commissioned for the UK's Health & Safety Executive (HSE) supports the view that a preventative, risk-assessment based approach would be more effective than case-based methods in achieving a nationwide reduction in work-related stress. The background to this approach is described and discussed in a companion paper in this issue (Mackay, Cousins, Kelly, Lee, & McCaig, ). The present paper describes the development of HSE's new stress Management Standards—which offer organizations continuous improvement through a three-phase stress preventative process—and the development of a supporting ‘Indicator Tool’ (a two-phase questionnaire to assess employee perceptions of working conditions). The Management Standards comprise a series of ‘states to be achieved’, which are statements of good practice in six key stressor areas: demands, control, support, relationships, role and organizational change. For each stressor area there is also a ‘platform statement’ that outlines the main aims to be achieved by the organization. This statement may include a target percentage of employees finding that the organization meets the standard: this matter will be settled after the standards have been assessed in a public consultation campaign. To use the new process, an organization's state can first be assessed using the Indicator Tool; liaising with workers in focus groups enables a further exploration of issues raised; finally, there may be formulation of interventions and subsequent review. It is not intended that the standards will be legally enforceable. HSE's aim is that they and the associated methodology will enable organizations to effectively tackle work-related stress, and subsequently reduce both its incidence and prevalence.     

Confucian values and the implications for international HRD

Abstract

The consideration of cultural issues has become increasingly important in scholarly inquiry and explorative practice in international human resource development (HRD). We review and explore the core characteristics of Confucian-based culture in relation to organizations and unfold how these Confucian values may affect organizational and management practices in China and other Asian countries. Five major aspects of Confucianism are examined. They are: (a) hierarchy and harmony, (b) group orientation, (c) guanxi networks (relationships), (d) mianzi (face) and (e) time orientation. The impact of these values on management practices in the Chinese organizational context is presented in four areas: (a) working relationships, (b) decision-making processes, (c) ruling by man (ren zhi) instead of by law (fa zhi) and (d) HR practices. Implications for organizations and international HRD are also discussed.     

Organizational Computing as a Facilitator of Operational and Managerial Decision Making: An Exploratory Study of Managers' Perceptions*

Much of the current knowledge pertaining to information technology (IT) and decision making is based on decades old technologies that revolved around a central computing function and application-specific systems. The purpose of this research is to examine the IT decision-making relationship within the emerging organizational computing (OC) environment permeated by spontaneous utilization of both application-and nonapplication-specific computing and communication technologies. Specifically, this study seeks to explore managers' perceptions of the emerging OC environment as a facilitator of their decision-making activities. To achieve a higher level of clarity than previous works, a two-dimensional research framework is developed with the IT dimension consisting of computing and communication, and the decision-making dimension differentiated between operational and managerial decisions. A survey instrument was constructed that measured the computing and communication dimensions of information technology use and their perceived effects upon operational and managerial decisions. The major findings of the study confirmed that managers recognize the value of general, nonapplication-specific information technologies in decision making, and that this recognition is highly associated with how intensively these information technologies are used. Additionally, it was found that the two dimensions of IT differ in their relationships to decision making, and that IT usage relates to managerial decisions differently than operational decisions. These study findings have significant implication for practice and research, especially in the context of information resource management in which the primary purpose of the IS function is the delivery of general information service to users rather than the development of specific IS applications.