Agency Function and Social Work Principles

Summary The concept of agency function is examined in relation to thenature of the social work task. It is often the case that agencyfunction is seen more as a problem for social work and not asone of its characteristics. It is argued in this paper thatthe agency itself is not responsible for the apparently delicatestate of present day social work, but that on the contrary,the failure to appreciate social work's relationship to societyand social processes in part accounts for its uncertain condition.     

The Significance of the Early Stage of Illness as a Focus for Social Work Help

Summary This paper considers the experience of illness as a series ofinterrelated phases, in which the beginning phase which is thetransition from health to illness is shown to have special significance.The common responses to this stage of illness are denial, welcomeor inertia, each of which may give some forewarning of problemsthat may be encountered later in the illness. Traditionallysocial work help has focused onto the acute or convalescentstages, but it is suggested here that the beginning phase ofillness offers a rewarding point for intervention, not onlywhen opening new cases, but also among clients who are alreadyknown and where health problems may interact with other problems.The implications of this are explored both for agency policyas well as an added dimension of diagnostic understanding ofindividual clients no matter what the agency     

Work Satisfaction in Probation and Social Work

Correspondence to Professor Martin Davies, University of East Anglia, Norwich, NR4 7TJ. Summary The design and preliminary development of a research instrumentintended to provide comparable measures of work satisfactionwithin different social work settings is described. The resultsof administering it to two separate samples of social workersand probation officers are presented. It appears that probation officers feel themselves more highlyregarded by members of the general public and are less likelyto say they are badly paid; they enjoy more job autonomy; rathermore social workers tend to feel alienated at work, but mostbelieve that they have better chances of career advancementthan is the case in the probation service. There are broad similarities between the two work settings sofar as work with clients and attitudes towards colleagues areconcerned; it is argued that the emergence of these similaritiesis methodologically reassuring because it suggests the stabilityof the data overall, and therefore increases the likelihoodthat the findings regarding agency differences are a valid reflectionof social reality in each setting.     

Community Social Work in a Market Environment: A British-American exchange of technologies and experience

Correspondence to Roger Hadley, Department of Applied Social Science, Cartmel College, Lancaster University, Lancaster LA1 4YL Summary Community social work, which flourished in Britain in the late1970s and through much of the 1980s, has been sidelined in recentyears by the combined development of market-oriented policiesand managerialism. However, certain recent initiatives in humanservices in the USA, a country which has moved far further towardsa contract culture than Britain, show that some American practitionersare increasingly critical of the perceived limitations of theirown system and are now seeking to borrow from earlier Britishexperience in making it more integrated, localized and community-oriented.This paper explores the example of an American county humanservices agency which has moved in this direction and considersits relevance for the survival and future development of communityoriented social work and social services in the quasi-marketenvironment which is emerging in Britain.     

The Use of Autobiography in Social Work Education

Summary The article describes an experiment in writing autobiography,first with an extra mural group of trainee counsellors and thenwith social work students doing an elective in literature andsocial work. The value of such an exercise for developing self-awarenessis discussed and reference made to its use with clients.     

Supervision, Role Strain and Social Services Departments

Correspondence to Department of Social Work and Social Administration, University of Western Australia, Nedlands, Western Australia, 6009 Summary The paper analyses the potential for ambiguity and ambivalencetowards the supervision of practice in social services departments.While supervision may be integral to much social work practicein clinical settings, the culture and tradition of supervisionin social services departments looks to be permeated with confusionabout ‘supervision’ or ‘consultation’,the nature of accountability and the functions of supervisionof qualified and experienced practitioners. To move beyond anideology prescribing supervision, the paper considers evidenceof the effectiveness of supervision practice, analysing thetransition from practitioner to line-manager/supervisor andthe subsequent strain on the supervisor's authorities of positionand of expertise in some current arrangements for supervisionin field-work ‘teams’. Finally, there is an unequivocalassertion that effective supervision is an essential componentin the monitoring of client service and the maintenance of practitionersengaged in stressful forms of practice. Such supervision needsto recognize the managerial and administrative tasks necessaryto protect the agency and the client from poor quality practice,while also respecting the emotional and educational needs ofnewly qualified and experienced practitioners exposed to thedemands of high-risk judgement and practice.     

Risk and Supervision: Social Work Responses to Referred User Problems

Correspondence to Peter Burke, Department of Social Work, University of Hull, Hull HU6 7RX Summary This study examines social work responses to users followingcase allocation of the initial referral. The aim of the studyis to demonstrate the need for supervision of social workersdealing with cases which have in common an inherent quality,described as ‘risk’. The study also links referralsto other practice responses identified as ‘service delivery’and ‘advisory’ work. The relationship between theseparticular responses is tested against the outcome decisionreached on case closure. All referrals were allocated betweentwo fieldwork teams over a one-year period and a total of 312referred cases was allocated within the categories mentioned.Findings are indicative that more ‘risk’ type referrals,however defined, are resolved with additional supervisory inputthan without, and that lower status workers favoured ‘middleground’ decisions of outcome when compared to their seniorcolleagues. A consideration resulting from this research isthat agency definitions of risk are different to the type ofrisk which requires crisis intervention. The question of riskto the user or to the agency requires the workers concernedto be able to discriminate between such cases. The implicationfor team training is that supervisory input should clarify thenature of risk, if any, and the task required of the workerfollowing case referral. The matching of skills which wouldultimately be the objective of this type of research cannotbe finally determined until a more comprehensive set of parametersfor practice is identified. This study shows that the responsecategories used demonstrate some basic supervisory needs ofthe worker.     

Social Movements, Social Justice and Social Work

Correspondence to: Neil Thompson, Avenue Consulting Ltd, PO Box 2060, Wrexham LL13 OZG, Wales, UK. Summary This paper explores the relationship between social movements,social justice and social work. It examines the role of socialmovements in promoting social justice and considers the influencesof such movements in the development of emancipatory forms ofsocial work practice. It also considers the question of whethersocial work can be viewed as a form of social movement in itsown right. A central theme of the paper is the fundamental tensionbetween social work as a force for social regulation and asa force for social development and emancipation.     

Social Work for Social Fitness

Summary Social work has lost the perspective of social relationshipsas ends in themselves, and has become predominantly an impersonal,individualistic technology. Several interpersonal dimensionsare outlined to help fill this social value vacuum, and it issuggested that these can be held together by the concept ofsocial fitness. This is defined as the mutual development ofthe individual and his total network to a fullness of identitywhich is an end in itself and does not depend on the achievementof any other objectives. The kind of power produced by thisfitness is distinguished from power of the impersonal kind,and its meaning for social workers is discussed in relationto material need. Finally, the future development of socialwork is considered briefly in terms of promoting social fitnessthrough work with various kinds of social networks.     

Social Gerontology and Social Work

Summary This paper reviews developments in the study of ageing as anindividual and social experience and it considers recent studiesof practical services for the elderly. In so doing it aims tohighlight the ways in which social work skills and helping techniquescan be developed. It also relates the findings of studies ofservice delivery to the elderly to the development of futurepolicy.     

Social Workers' Orientations: an Action Perspective

Summary The established sociological approach to social workers' orientationshas led to a restricted picture of the day-to-day conduct ofsocial workers. Adopting a different perspective, the work discussedhere resulted in an ideal typology of eight orientations. Thearticle describes these types and refers briefly to some propositionsand conclusions that arise.     

Selecting for Social Work

Summary Social work courses need to spell out the characteristics andconsequences of particular selection procedures, as a prerequisiteof improvement. This article reports a survey of applicantsfor a postgraduate social work course, where entry is determinedby two independent, individual interviews. Previous social workexperience and the candidate's degree subject emerged as importantcorreiates of selection. Paired interviewing appeared to operatein an impartial fashion, with a high degree of consistency betweeninterviewers of different kinds, and an absence of hierarchyin resolving conflicts. However, the outcome of interviewingwas partially contingent upon the degree of agreement betweeninterviewers on their initial, individual assessment of thecandidates' suitability.     

Social Work Today

Correspondence to Chris Jones, Department of Social Work and Community Studies, University of Central Lancashire, Preston PR1 2TQ Summary This paper argues that over the last fifteen years social workin Britain has undergone a significant transformation. Underincreasing attack, both in the media and from government andits new right ideologues, social work has faced an increasinglyimpoverished client group with fewer resources and growing uncertaintyabout its legitimate role. In this context, legislative, administrativeand financial changes have pushed social work into an increasinglyantagonistic relationship with clients and have left it demoralizedand without a clear sense of direction. The paper looks at theway this change has come about and argues that it has profoundimplications for the future of social work in the reduced welfarestate of the 1990s.     

On the Relevance of Informal Social Networks to Social Work Intervention

Summary Taking as its starting point the Barclay Committee's definitionof community in terms of local informal networks, this papersets out to cull some relevant material from the literatureof social networks and to use it to demonstrate the appropriatenessof orienting social work practice to the community. In suggestingan emphasis on supporting rather than supplanting existing informalcaring systems, it is made dear that, if motivated by parsimonysuch an approach risks irresponsibly increasing distress andsocial costs.     

The 'Subject' in Social Work

Summary Theories of social work are usually defined by reference totheir oppositions regarding the subject in social work and theaims of practice. This position connects up with a dominantview of theories of social work which regards them as opponentsengaged in a struggle to dominate the field. This paper characterizesthis view as a ‘gladiatorial paradigm’ It assaysthe vaidity of this paradigm. lists the main defects, and setsout the case for a structuralist approach to social work.     

Contracts in Social Work Practice

Summary This article explores the paradigm of Contract Law to identifyproblems and advantages of introducing a contractual model intosocial work practice. Recent social work literature on the useof contracts is reviewed and a social worker's record of howa contract was negotiated is analysed. The author argues thatthe value-base of a contract model must be founded on reciprocity.     

Beyond Social Constructionism: Critical Realism and Social Work

Summary Theories within the social and psychological sciences continueto shape social work practice. However, recent debates withinthese sciences on the shortcomings of ‘social constructionism’,and the attempt to overcome them through a critical realistposition, have so far failed to capture social work's attention.This paper provides a critical overview of these theoreticaldebates, highlighting the shortcomings of social constructionismfor social work. The critical realist challenge to social constructionism,as articulated by the British philosopher Roy Bhaskar, is consideredand its relevance to social work formulated in terms of a returnto ‘depth’ in practice.     

Worker Participation and the Social Service Agency

Summary Is there real sharing of decision-making responsibility withinsocial service agencies? What hope is there for participationby the consumer of services if the agency worker nearest andmost relevant to him has little voice or leverage within theorganization? This paper examines the notion of worker participationwithin the context of the social services department and theprobation service, noting the imperfections of the ‘publicmandate’ behind the authority structure of these organizations.Above all it looks for continuity between the values socialservice agencies publicly represent and the values in theirday-to-day dealings with their own staff and clients. Currenttrade union proposals for worker representation at committeelevel are considered, and Dutch experience in extending theworkers' council from the industrial to the social welfare sphereis presented as one alternative model.     

Social Work, Social Science and Practice Wisdom

Correspondence to Michael Sheppard, Department of Applied Social Science, University of Plymouth, Drake Circus, Plymouth PL4 8AA. Summary Social work has for some time had an ambiguous and ambivalentrelationship with its social science knowledge base. However,this has arisen, at least in part, because of the emphasis onthe outcome or product of social science rather than the processby which research is conducted. This paper, focusing on assessment,argues that an emphasis on process goes some way to closingthe gap between social science and social work, that the methodsused by social researchers are, in many respects, simply refinementsof the methodology of everyday life, and that social workers,when conducting assessments operate rather like practical qualitativeresearchers. Using Analytical Induction as an heuristic device,it proceeds to explore critical characteristics of good practicein social work assessments. It concludes that practice shouldbe characterized by critical awareness, involving imaginativedevelopment of alternative hypotheses, a sceptical attitudetowards case assessments and a principle of adopting hypothesesleast likely to be in error.     

The Operation of Economic 'Laws' within Social Work: A Critical Appraisal

Summary In planning and administering social work services, economictheory has had a strong impact in recent years. The authorsexamine the application of economic theory, in particular pricingtheory (as used by Judge and others), to social work services.They conclude that there is an ideological function in applyingmicroeconomic theory to social work and that there are seriouslimitations in the contribution that such economic theory canmake to resolving social problems.