Social Workers' Attitudes to Lesbian Clients

Correspondence to Karen Hardman, Department of Applied Social Studies, Royal Holloway, University of London, Egham, Surrey TW20 0EX Summary Within British social work there is no model of good practicefor working with lesbian clients. As a prelude to the establishmentof such a model, this paper attempts to ascertain social workers'attitudes to lesbians using a thirty-item attitude (Likert)scale. The implications of social workers' attitudes for practicewith lesbian clients are considered from responses to case vignettes.     

Police and Social Work Relations--Problems and Possibilities

Summary The Barclay Report advocates a closer working partnership betweensocial workers and citizens; various policing policies are basedon similar foundations. Government policies place considerableemphasis on inter-agency work involving the police and the socialservices. In this paper, it is argued that co-operative inter-agencywork seems feasible between managers in the social servicesand in the police. When the perspectives of fieldworkers inboth services are considered conflict and suspicion seems toprevail. It is argued that once some of the myths surroundingthe practice of police and social work are pared away, a newbasis for the appreciation and development of inter-agency workmay be apparent.     

Allocating Blame in Social Work

Correspondence to Geraldine Macdonald, Applied Social Studies, Royal Holloway and Bedford New College, Egham Hill, Surrey TW20 OEX. Summary This article takes issue with those who assume that the responsibilityfor bad outcomes in social work, such as child deaths, is appropriatelylaid at the feet of individual workers. It examines the philosophicalorigins of such arguments, some recent applications within socialwork literature and their appropriateness to the realities ofsocial work practice. The author argues that a morality of socialwork must recognize the social and organizational context inwhich it occurs.     

The Operation of Economic 'Laws' within Social Work: A Critical Appraisal

Summary In planning and administering social work services, economictheory has had a strong impact in recent years. The authorsexamine the application of economic theory, in particular pricingtheory (as used by Judge and others), to social work services.They conclude that there is an ideological function in applyingmicroeconomic theory to social work and that there are seriouslimitations in the contribution that such economic theory canmake to resolving social problems.     

The Cumbrian Reparation Scheme

Correspondence to David Smith, Lecturer in Social Work, Department of Social Administration, University of Lancaster, Fylde College, Bailrigg, Lancaster LA1 4YF Summary This paper discusses an experimental ‘reparation’scheme run by the probation service in Cumbria. A general contextis provided by an analysis of some varieties of mediation andreparation, and the scheme is then placed within its local organizationalcontext, which meant that it drew its work from juvenile liaisonpanels established by the police. The paper argues that thepanels suffered from the lack of a clear commitment to diversionfrom prosecution on the part of the police, and that the reparationscheme was used as part of the probation service's effort toincrease the use of cautions. The practice of reparation andthe experiences victims and offenders had of it are then reviewed.Offenders generally viewed the scheme more positively than victims,but some victims were glad of the opportunity to be involvedin something which might be helpful to young offenders. In conclusion,it is argued that despite the contradictions which were evidentin the practice of reparation in this setting, there may stillbe scope for innovative work by social work agencies in relationto victims of crime.     

Keyworkers Re-examined: Good practice, quality of care and empowerment in residential care of older people

Correspondence to Rosemary Bland, Department of Applied Social Science, University of Stirling, Stirling FK9 4LA, Scotland Summary Social work definitions of ‘good practice’ in residentialcare which were originally developed in work with children andyoung people have also been applied to residential settingsfor other user groups, including older people. However, anylink between such elements of practice and positive outcomesfor users has not always been demonstrated. The introductionof market principles and orientations into social welfare inthe 1980s re-defined the social work ‘client’ asa ‘consumer’ with the associated power to make choicesin the area of social care. The success with which such an approachcan be applied to services for people who are very often, notin a position to exercise much choice, is debatable. Alongsidethe notion of the ‘consumer’ or ‘user’of services has grown the ideology of ‘empowerment’of people who use social work services. Drawing on findingsfrom a recent study, this article explores the contributionof the keyworker role to good practice and the empowerment ofolder people living in residential homes. It concludes that,because their understanding of the concept and practice is largelyundeveloped, the role as currently interpreted is not consonantwith good practice and tends rather to reinforce the power ofstaff.     

Theory and Practice in Long Term Social Work: a Case-Study of Practice with Social Services Department Clients

Summary This study is based on empirical research into the practiceof 14 social services department social workers with 42 of theirlong term clients. The findings suggest that, contrary to expectation,this type of social work practice is not characterised by aproblem solving approach, but rather by a concern for the containmentof problems and the maintenance of stability. This leads toa restricted form of social work practice which is not linkedto any particular method of intervention. Reasons for this theory-practicehiatus are suggested along with a discussion of the issues surroundingtraining for long term social work of this kind in the future.     

Social Work Teachers and Social Work Practice

Summary A survey was undertaken to discover the extent to which thosesocial work teachers who teach social work methods, continueto practise after they become educators. The results suggestthat not more than 25% do so, and many of these on only a tokenbasis. Most respondents however regarded such practice as animportant aide to the teaching of social work methods, althoughsome consider consultancy roles to be equally relevant. In nocases was such practice linked with research, and only exceptionallydid employers allow time explicitly for it. We outline fourdifferent bases on which teachers might practise, all of whichwere suggested by respondents, many of whom added personal notesto the questionnaire, indicating the extent to which this subjectis a matter of wide interest and concern     

Quality Assurance, Pre-Sentence Reports and the Probation Service

Correspondence to Dr Peter Raynor, Applied Social Studies, University of Wales, Swansea, Wales SA2 8PP. Summary During the months immediately preceding the implementation ofthe 1991 Criminal Justice Act the Home Office commissioned astudy of quality assurance and quality control procedures usedby probation services in their work on social inquiry reportsand in their preparation for the change to pre-sentence reports.This paper summarizes the results of that study, which includeda survey of current practice in probation services and the developmentof a quality control instrument for assessing the quality ofpre-sentence reports. It is emphasized that the views expressedin this paper are those of the authors and not necessarily thoseof the Home Office.     

First Principles of Practice Research

Correspondence to Bruce A. Thyer, Ph.D., School of Social Work, The University of Georgia, Athens, G A 30602, USA. Summary Critics of applying conventional quantitative research methodsto the problems of social work practice research have ignoredthe considerable progress which has been achieved during thepast decade in scientifically documenting the effectivenessof social services. A set of First Principles of Practice Researchis outlined for use by researchers in the design and conductof practice research, and for use by the consumers of researchto evaluate the methodological rigour of practice experiments.The advocates of qualitative research are urged to provide theprofession with similar positive examples of research on theoutcomes of social work practice, and to develop explicit guide-linesfor the conduct of qualitative studies.     

The Managers of Social Work: The Experiences and Identifications of Third Tier Social Services Managers and the Implications for Future Practice

John Lawler, University of Bradford Management Centre, Emm Lane, Bradford, West Yorkshire BD9 4JL Summary The article draws on the results of a research project whichexplored management in social services departments from theperspective of third tier managers within those organizations.The article outlines some of the major current debates withinsocial services management and discusses the experiences andidentifications of those managers who were part of the study.The results indicate a fragmentation at this level of management—afragmentation of experience, attitudes and management approaches.The implications of this and other findings are considered asthey affect the areas of: research development; policy development;social work management; social work practice; and social workeducation.     

Contemporary Studies of the Effectiveness of Social Work

Correspondence to: Brian Sheldon, Professor of Social Administration, Royal Holloway College, University of London, Egham Hill, Egham, Surrey TW20 0EX. Summary This article is based upon an analysis of 95 experimental, quasi-experimental,pre-experimental and client-opinion studies of the effectivenessof social work. Three-quarters of these screened studies showpositive results within their different methodological conventions.An examination is made of which methods and patterns of helpingare correlated with positive outcomes and the implications forpractice, training, and management explored.     

Strategies for the Management of Stigma through Social Work

Summary Stigma management should be part of social work practice, inaddition to attempts to combat stigma by social policy initiatives.The objectives of stigma management are to reduce awarenessand length of dependence on social services, to demonstrateclients' contribution to society, and to reduce social and spatialdistance between clients and others. Strategies are identified,which include the selection of various combinations of targetsfor intervention from three aspects of stigma (the attribute,the stereotype and the relationship between them) and from thepossibilities of work with the audience, both public and professionaland the stigmatised person, or both. Factors to evaluate inassessment; methods of intervention, including help in passing,group identification, social exchanges, public reviews, theuse of agents, benefactor relationships and elevation ceremonies;and reducing stigma at the end of social work intervention areconsidered.     

Working in the Social Services: Job Satisfaction, Stress and Violence

Correspondence to Professor Jan Pahl, Department of Social and Public Policy and Social Work, Darwin College, University of Kent at Canterbury, Canterbury CT2 7NY. Summary A major survey of the social services workforce (Balloch etal., forthcoming), carried out in the Research Unit at the NationalInstitute for Social Work, has produced new data about sourcesof job satisfaction and about the incidence of stress and violence.The survey took place in five different local authorities inEngland, and interviews were carried out with 1276 individuals,selected from four groups of staff: managers, social work staff,home care workers and residential staff. The results suggestedthat those who work in the statutory, social services do experiencemore stress and violence than workers in other parts of thehealth and welfare services. However, different jobs presenteddifferent hazards. In general, home care workers were the mostsatisfied with their jobs, and were also the group least likelyto be stressed or to experience violence in the course of theirwork. By contrast, residential workers, especially those withmanagement responsibilities, were most at risk of both violenceand stress. Men were more likely than women to experience violence,while other groups with a higher than average risk of stressincluded younger members of staff, and managers and social workstaff responsible for elderly people.     

The Professional Standing of Work with Elderly Persons among Social Work Trainees

Correspondence to Dr Howard Litwin, Paul Baerwald School of Social Work, The Hebrew University, Mount Scopus, 91905, Jerusalem, Israel. Summary A random sample of 93 students of social work in Israel werequeried regarding their perception of the professional standingof work with older people. The general ranking given by traineesto this field of practice was moderate to low. Relatively positiveevaluation of the status of gerontological practice, however,was found to be explained by: (1) a traditional view of therole of the elder in society; (2) the perception that peersattribute prestige to such work; and (3) having had a fieldpracticum in the area of ageing; and was inversely related tounderstanding of work with elderly persons as mainly indirectintervention. The implications of these findings for the promotionof social work practice with elderly people in an ageing societyare discussed.     

'Anti-oppressive practice': emancipation or appropriation?

Summary This article offers an initial critical discussion of the conceptof anti-oppressive practice - AOP - from the perspectives ofservice users. Whilst acknowledging the emancipatory aspirationsof anti-oppressive practice, it also considers its regressivepotential. AOP has become central in social work theory andpractice and indeed is sometimes presented as a key approachand theory of social work. This discussion highlights the failureso far significantly to involve service users and their organizationsin the development of anti-oppressive theory and practice. Itconsiders how the ideology and structures of anti-oppressivesocial work impact upon service users; the problems raised by'expert' appropriation of users' knowledges and experiencesand the issues raised by the failure so far to address the useof social work and social care services as an area of differenceand category of social division. Finally, the article examinesalternatives to existing notions of anti-oppressive practicebased on the equal involvement of service users.     

Organizational Research and Social Work: Issues in Application Illustrated from the Case of Organic and Mechanistic Systems of Management

Summary An increasing number of social workers are concerning themselveswith the organizational context of social work and with theapplication of organizational research material to their sphere.This article focuses upon a particular industrial study andcritically examines the recommendations by three writers, ofthe introduction in social services departments of an organizationalform identified in the study. As well as suggesting some implicationsof the study for social work, the discussion illustrates thekinds of issues and complexities which can arise in the applicationof such material     

Social Workers who Move into Private Practice: The Impact of the Socio-economic Context

Summary This paper is based on a doctoral research project, conductedin New Zealand between 1993 and 1999, that considered factorsin the movement of social workers into private practice (vanHeugten, 1999). The study employed a qualitative methodologyin which 33 private practitioners were interviewed using semi-structuredquestionnaires. All respondents had at least a first professionalqualification in social work. The research grew from a realizationthat there had been an upsurge in private practice since themid-1980s, during a time of increasingly right wing governmentpolicies, and free market philosophies. These policies and philosophiesled to a radical restructuring of government and not-for-profitorganizations that employed social workers. Some workers respondedto the changes by seeking alternatives to organizational employment.Concurrently opportunities for private practice were createdby the availability of third party payments for counsellingof survivors of sexual abuse and parties to marital disputes.A similar pattern of confluence of expanding social work privatepractice and free market ideology has been noted in countriessuch as Great Britain and Australia. The implications of thismovement into private practice are considered in relation toprofessional social work associations.     

Attitudes of Medical School Workers Towards Reorganization

Summary This paper arises from a four-year project funded by the Departmentof Health and Social Security, concerning the social needs ofthe physically sick—a study of some aspects of the socialneeds of the physically sick and of the services designed tomeet needs. The present focus is on social work services andin this part of the project a development study has been undertakenand postal questionnaires have been sent (a) to all medicalsocial workers employed in the Hospital Service and in localauthority Health and Welfare Departments, and (b) to all otherhospital social workers engaged in helping the phsically sickand handicapped persons. In addition, a Survey is being carriedout through records of 9,000 admissions to a number of hospitalsto see how many of these patients are referred to the hospitalSocial Work Departments in a nine-month period, at what stagein their hospital careers they are referred, etc. A Survey is being carried out in four hospitals using a randomsample of patients and another sample referred for social workhelp. These patients are being interviewed in hospital and afterdischarge to see what kind of problems are encountered in hospitaland after discharge and what services are provided. Interviewswith medical, nursing, administrative and social work stabstractand included in this survey. The overall objectives of the Survey are to study needs andservices and to indicate how closely services respond to needs.