Public relations practitioners’ management of fake news: Exploring key elements and acts of information authentication

Using a thematic analysis of open-ended questions answered by current public relations practitioners in the United States, this study examined how public relations (PR) practitioners currently understand fake news and the strategies they use to verify information. Fake news is conceptualized as an important organizational issue that requires monitoring and management by PR practitioners. Participants identified manipulative intentions and misleading content intended to harm reputation as key elements of fake news. The current findings suggest that PR practitioners rely on both traditional news media and crowdsourcing to verify information. Finally, to differentiate clients’ content from fake news, participants emphasized the need to maintain control as the official source of information, avoid any controversies in official responses, and adhere to PR professional standards and ethics.     

Korean practitioners and journalists: Relational influences in news selection

This study investigates how source–media relationships influence perceptions toward news selection from the public relations practitioners’ viewpoint in Korea. The results show that Korean public relations practitioners who perform formal media relations believed that journalists would select news stories based on journalists’ media routine principles, such as using government sources. In contrast, Korean public relations practitioners who perform informal or monetary media relations believed that journalists would select news stories based on journalists’ extra-media factors, such as personal relationships with public relations practitioners.     

Third gatekeeping in Korea: the screening of first-edition newspapers by public relations practitioners

This study introduces the concept of “third gatekeeping,” a process where Korean public relations practitioners review the early editions of the country’s main daily newspapers and provide feedback to journalists about possible revisions to coverage of their organizations. Data came from 21 depth interviews with Korean public relations practitioners in the corporate and government sectors. Fifteen case studies published in Korea’s Media Today were also analyzed to add context to the practice. First-edition screening was found to have three distinct dimensions based on practitioners’ level of concern about a news item. An earlier version of this study was presented at the 2003 International Communication Association convention.     

Good works well publicized? Understanding L. Ron Hubbard’s interpretation of Effective Public Relations

Scientology’s public relations function is based on research and writing by L. Ron Hubbard, who studied public relations and drafted documents directing Church communication strategies. Hubbard annotated the textbook Effective Public Relations, which was reprinted for Church practitioners. Textual analysis shows Hubbard was particularly interested in redefining key concepts, emphasizing interpersonal communication strategies, and selectively adopting media relations strategies. The findings suggest that he used the annotations to appropriate the text and position himself as a communications expert. Evidence suggests Church communication practitioners continue to follow Hubbard’s recommendations.     

Comparing advertising and editorials: An experimental study in TV and print

Publicity represents one of the most visible elements of public relations and as such draws a lot of attention from both within and outside the profession. Public relations practitioners seem to rely on the concept that news in the media has a superior value to advertising, if both messages are similar in content. This study aimed to establish the relationship between advertising and news editorials in terms of communication effects. Since public relations specialists claim that editorials are more credible and have greater impact than advertising it is clear how the results of this study could have potentially important implications for both advertising and public relations professionals.     

Predicting Indonesian Journalists' Use of Public Relations-Generated News Material

Abstract

The news media are the main channel for public relations practitioners to get messages across to their publics. In recent years, little research was conducted on predicting journalists' use of public relations news material. As the largest Southeast Asian and the world's most populous Muslim nation, Indonesia presents a complex media and public relations environment. This study found fundamental tenets in journalism, however, which remain the most important factors in predicting the use and acceptance of public relations-generated news materials. At the same time, however, business interests have highly significant effect on journalists. Informal relations can also influence their use.     

How organizations want to be viewed: Public relations photographs in online wire services

The study explored the characteristics of photos in online news wire services. Nearly 70% of the photos represented product, CEO and events when examining photo content. The most distinguished purpose of the public relations photos were publicity and public announcements, followed by image building. Almost all of the publicity photographs were provided by business/industry organizations. Supporting arguments for the independence of public relations do not seem to be voiced by public relations practitioners in the analysis of photos.     

The write stuff: teaching the introductory public relations writing course

This article provides guidance for an instructor looking to develop or to refine a basic or introductory public relations writing course. The objectives of the public relations writing course are presented along with assignments designed to meet these objectives. A sample grading rubric is provided along with an evaluation of the major public relations writing textbooks and how they cover the various communication tactics used in public relations.     

Corporate public relations dynamics: Internal vs. external stakeholders and the role of the practitioner

Most public relations research advocates for stronger organization-public relationships and the implementation of dialogic theory to advance the practice and elevate the status of the public relations practitioner. However, this study reveals that internal relationship dynamics can prevent corporate public relations practitioners from carrying out this function of the public relations role. Twelve weeks of observation and eleven interviews were conducted at a Fortune 1000 technology company to gain insights on how corporate PR practitioners build relationships with external publics, to gauge practitioners’ orientation to dialogue, and to identify challenges to external relationship building. Results show that internal relationship management is a prerequisite to corporate public relations practitioners’ success in developing mutually beneficial relationships with key publics. These findings have implications for both the theory and practice of public relations especially when considering the discussion of the technician versus strategic manager role of public relations and the advancement of the field to a professional status.     

Perceptions of public relations education

A survey of 258 public relations educators and practitioners examined the state of public relations education across five dimensions: general perceptions of public relations, education, desired educational outcomes for both students and practitioners, assessment of student outcomes and learning, elements of public relations curricula, and teaching practices. Results indicate educators and practitioners agree that public relations education is on track and that systematic assessment is an important feature of public relations education. They also agreed on how public relations education should be structured and demonstrated a high degree of similarity in their preferences for teaching methods and techniques.     

Investigating relationships between journalists and public relations practitioners: Working together to set,frame and build the public agenda, 1991–2004

A content analysis of 413 reports of interviews conducted with 418 journalists from 1991 to 2004 grounded in agenda-setting, framing and agenda-building theories found that journalists giving higher estimates of practitioners’ influence on the news reported having better relationships with practitioners. On average, journalists estimated that 44% of the content of news media in the United States is influenced by practitioners. Journalists who were interviewed in 2002–2004 valued public relations more, but expressed love–hate sentiments as much as those interviewed in 1991–1996. Journalists who had worked 18–45 years reported improving relationships with practitioners more often than journalists with 8 or fewer years of experience. Journalists believed good relationships with practitioners are important, but hold practitioners responsible for them.     

Understanding Influence on Corporate Reputation: An Examination of Public Relations Efforts,Media Coverage,Public Opinion,and Financial Performance From an Agenda-Building and Agenda-Setting Perspective

Seeking to extend research on public relations evaluation, this study investigates the influence of public relations efforts and media coverage on corporate reputation and financial performance through the theoretical grounding of first- and second-level agenda-building and agenda-setting. A triangulation of research methods compared public relations content, news media coverage, public opinion, and corporate financial performance for 28 U.S. companies from the annual Harris Interactive (2005) Reputation Quotient. Evidence for agenda-building and agenda-setting propositions was found, which work to inform strategies of public relations practitioners. The implications of the findings are discussed.     

Reevaluating Public Relations Information Subsidies: Market-Driven Journalism and Agenda-Building Theory and Practice

Public relations practitioners provide information subsidies to the media on behalf of their clients to influence the media agenda and potentially affect public opinion. McManus (1994) stated that news media are using more public relations information subsidies to contain costs and increase profits. Through in-depth interviews and a nationwide survey, this study of editors' perceptions of the phenomenon suggests that increasing economic constraints have led to an increased use of public relations materials only in specific instances that often do not support the agenda-building goals of the sponsoring organizations.     

“A symbol of service and sacrifice,mourning and memory”: Public relations and public memory the 100th year commemoration of the tomb of the unknown soldier

Public memory is the conceptual process through which understandings about a historic event are defined, informed, and reshaped. This concept is important for public relations practitioners as public memory provides substance for the communicative process providing the space to establish shared meanings for members of a given public. One example of the role of public relations practitioners in crafting public memory was the 100th anniversary celebration of the Tomb of the Unknown Soldier (TUS), termed #TUS100 in November 2021. In order to understand what and how memory was communicated through the #TUS100 event, we completed an interpretive thematic analysis of the materials created and distributed by the Arlington National Cemetery Office of Public Affairs related to the 100th year Tomb Commemoration and video clips from three popular national news outlets (ABC, CBS, NBC). In doing so we found that public memory is an evolving narrative that has the potential to create/reaffirm relationships—both of which have implications for public relations scholarship and practice.     

Public relations and artificial intelligence: It’s not (just) about robots

Organizations of all kinds, as well as their in-house or agency public relations teams, increasingly co-opt Artificial Intelligence (AI) to enhance their capabilities. This paper examines a relatively new topic that has received little scholarly attention: the growing relationship between AI and public relations. It outlines several key roles that AI may play in future, based on trends in other industries, and considers the implications for public relations practitioners, their clients and employers. It therefore launches a dialogue about the diversity and extent of AI’s uses in public relations practice. The paper argues that, to date, commentators have placed too much emphasis on AI’s potential for task automation; AI’s broader technological, economic and societal implications for public relations warrant greater critical attention. This does not imply that practitioners need become expert technologists; rather, they should develop a sufficient understanding of AI’s present and potential uses to be able to offer informed counsel.     

The saga of the Crown Pilot: framing,reframing, and reconsideration

In 1996, Nabisco discontinued production of its longest running product, the Crown Pilot cracker. This move prompted public protest and subsequently garnered widespread media attention. Based on the sustained news coverage and a barrage of telephone calls, e-mails, and letters, Nabisco eventually relented and resumed production of the Crown Pilot.This case study focuses upon the “frames” used in the media coverage to help audiences interpret news stories about the Crown Pilot situation. The research attempts to explain how the public relations efforts of both the protesters and Nabisco influenced the framing. Because framing choices are among the most critical strategic decisions in the public relations process, the study has ramifications for public relations researchers interested in the concept and practitioners concerned with publicizing a variety of issues.     

Mandating dialogue? International perspectives on differences between theory and practice

This paper replicates an Australian study (Lane, 2018) into how public relations practitioners understand dialogue in practice. The original study found practitioners believed they were carrying out dialogue legally required by government, but what they were doing was no more than two-way communication. It also found practitioners’ operating environments meant they could never actually undertake dialogue, even if mandated to do so. These empirically-based insights revealed the existence of gaps between theory and practice in dialogue in public relations. The study was repeated in Austria to determine if these findings were consistent internationally, and to consider what this might mean for the place of dialogue in public relations. Examples of so-called mandated ‘dialogue’ provided by Austrian public relations practitioners in semi-structured interviews were analyzed using Kent and Taylor’s (2002) five principles of dialogue. This analysis showed that despite the Austrian practitioners’ familiarity with the work of Habermas on dialogue, the mandated communication they carried out was not dialogue. The Austrian experience also showed that the nature of the underlying context of mandated communication—the need to achieve agreement between parties in varying levels of conflict; and conducting communication within boundaries of time and non-negotiable pre-existing decisions—meant dialogue could never occur. Comparing the two studies demonstrated high levels of similarity between the countries’ results, which we hope can provide the starting point for the development of a longitudinal and international perspective. This paper concludes that the place of dialogue in the theory and practice of public relations is dependent on the education of practitioners in its implementation; and a re-thinking of the role of the aspirational in situations where it can never be attained.     

Public relations education in Thailand

Public relation education in Thailand, offered at undergraduate and graduate levels at 21 universities, has become one of the most popular and competitive programs chosen by Thai students. This article discusses the development of public relations education in Thailand, the structure of current programs' curricula and course content at eight universities (three public, five private), graduate programs, instruction, and faculty.The in-depth interviews with public relations faculty revealed that while public university professors believed their students were well-prepared academically, most at private universities did not think the current curriculum sufficiently prepared students to be competitive in the work force in the future. The faculty uniformly agreed, however, that courses in interpersonal communication, intercultural/international communication, marketing communication, and new media technology should be added to the curriculum to help better prepare future practitioners to work in the global communication era.     

The good organization communicating well: Teaching rhetoric in the public relations classroom

This essay refines public relations pedagogy by demonstrating further the ways in which rhetorical instruction can be a good means of teaching public relations students critical thinking skills needed to be thoughtful, ethical, and reflective practitioners. We argue that exposing students to classes and techniques rooted in the rhetorical tradition can (1) help to prepare students for practice; (2) address criticism of the curriculum's limited functionalistic scope; (3) prepare students to both understand and interrogate public discourse generally. We establish the foundations of rhetoric's role in public relations and provide three pedagogical examples and classroom exercises, thus demonstrating the benefits of further incorporating this perspective into the public relations classroom. The pragmatic implications of those exercises and other efforts in infusing the rhetorical tradition into public relations pedagogy are discussed.