The nature of action learning

Action Learning has developed to such an extent that there is now a demand to ‘know’ what it is. There is one way, and one way alone, of getting to ‘know’ what action learning is, and that is by doing it. For those who most clamour to ‘know’ what something might be are usually the victims of an educational system that leaves the vast majority who pass through it ignorant of the meaning of the verb to ‘know’ .... If, for example, I am asked “Do you know that woman?”, it is most probable that the questioner does not ‘know’ what he is asking me. Does he mean “Do I know her name? Or where she lives? Or am I able to introduce him to her? Or what she does for a living? Or do I recognise her by sight? Or have I been to bed with her? And, if so, what progress did I make?...” Thus, with action learning: “Have I read a book about it? Or attended a seminar at which somebody was trying to sell places on an action learning programme? Or visited a set of participants meeting as part of such a programme? Or tried to organise real persons tackling real problems in real time, and trying thereby to learn with and from each other? Or been an active participant myself in such a programme?...” To ‘know’ what action learning is, one must have been responsibly involved in it; since this cannot have been done merely by reading about action learning, it is impossible in this, or any other, note to convey more than the vaguest impression of what this educational approach may be. The day action learning becomes explicable in words alone will be the day to abandon the practice of it.     

The international nature of HRD scholarship

In the UK, human resource practitioners and academics alike are becoming more aware of the emergence of managing diversity. But what does managing diversity actually mean, how does it translate into practice, and what does it matter? The following paper briefly debates the rhetoric of managing diversity and considers whether managing diversity is a distinct approach to managing people or a means of diluting equal opportunities in UK organizations. With respect to the realities of the concepts in UK organizations, empirical data from a survey of sixty UK human resource professionals and general line managers is presented. We pose a number of cautionary questions, including what does it matter and to whom? By doing so we intend to encourage further critique and challenges in respect to the concept of managing diversity in organizations.     

The nature of learning being facilitated by frontline managers

This article, which is based on research conducted at five Australian organizations, explores the role frontline managers play in promoting and facilitating learning at work, an area in the field of workplace learning and human resource development that has not been extensively researched. This article provides a brief review of the literature, outlines the theoretical framework and research methodology and design utilized and presents the research findings and a brief discussion. The results of this study suggest that frontline managers, who were considered leaders of learning within their respective organizations, take an instrumental approach to leading employee learning, that is, learning is seen largely as a mechanism for getting work done. Additional evidence suggests that some frontline managers provide a more expansive learning environment through the purposeful creation of conditions for learning for their employees, beyond the immediate focus on learning, simply for the purpose of getting the work done. A further finding is that much of what frontline managers do in the promotion and facilitation of employee learning is deeply embedded in the idea and practice of being an effective manager. It is hoped that the findings will provide guidance to human resource development and frontline managers in shaping learning at work.     

The nature of followership: Evolutionary analysis and review

From an evolutionary perspective, followership is puzzling because it is not clear why individuals would relinquish their autonomy and set aside their personal goals to follow those of another individual, the leader. This paper analyzes followership from an evolutionary perspective and advances three main conclusions that are not yet part of the leadership literature. First, followership evolved as a strategy to solve a range of cooperation and coordination problems in groups (e.g., collective movement, peacekeeping). Second, individuals who lack the physical, psychological, or social capital to be leaders themselves are more likely to emerge as followers. Third, followership styles, behaviors, and engagement result from (a) variations in the relative pay-offs that accrue to followers vis-à-vis their leader, (b) the adaptive goals pursued by followers, (c) the adaptive challenges that select for different followership styles, and (d) the prevailing leadership style. Together, these conclusions have several implications for followership theory, research, and practice.     

The nature, extent and determinants of violence against psychiatric personnel

Violence against psychiatric staff seems to be on the increase. Such abuse can lead to mental health consequences for the staff and a reluctance to be closely involved with patients. Few Swedish investigations have examined violence against mental nurses and psychiatrists, or undertaken comparative studies between them. In this study we examined the extent, nature and determinants (i.e. risk factors) of violence against psychiatric nurses (n = 731) and psychiatrists (n = 320) working in the eight health care districts of Stockholm. These caregivers were assessed cross-sectionally by means of a questionnaire covering various areas (e.g. violence and work environment). The majority of the participants (85%) reported having been exposed to violence during their careers, with 57% being victimized in the past 12 months. Physical violence was common, and factors such as negative attitudes to work and diminished sense of autonomy were associated with an increased vulnerability to violence. Nurses and psychiatrists did not differ in violence variables. In spite of the weaknesses of the design (cross-sectional self-selecting sample), this study corroborates previous findings and identifies personal factors associated with violence that have received little attention in the literature (e.g. lack of respect for the organization of care).     

The nature,extent and determinants of violence against psychiatric personnel

Violence against psychiatric staff seems to be on the increase. Such abuse can lead to mental health consequences for the staff and a reluctance to be closely involved with patients. Few Swedish investigations have examined violence against mental nurses and psychiatrists, or undertaken comparative studies between them. In this study we examined the extent, nature and determinants (i.e. risk factors) of violence against psychiatric nurses (n = 731) and psychiatrists (n = 320) working in the eight health care districts of Stockholm. These caregivers were assessed cross-sectionally by means of a questionnaire covering various areas (e.g. violence and work environment). The majority of the participants (85%) reported having been exposed to violence during their careers, with 57% being victimized in the past 12 months. Physical violence was common, and factors such as negative attitudes to work and diminished sense of autonomy were associated with an increased vulnerability to violence. Nurses and psychiatrists did not differ in violence variables. In spite of the weaknesses of the design (cross-sectional self-selecting sample), this study corroborates previous findings and identifies personal factors associated with violence that have received little attention in the literature (e.g. lack of respect for the organization of care).     

The nature of faculty work: A Canadian and US comparison

Abstract

Results based on 187 responses to an electronic survey from Canadian and US faculty in human resource development and adult education identified career paths of faculty, the nature of the job (i.e. how faculty divide their time between teaching, research and service), the nature of their programmes, and the key changes, issues and trends in their respective fields. There were few differences between the two countries. Where possible, findings also are compared to two previous studies. Identifying what drew faculty to academia and how they spend their time may enhance understanding of how they derive meaning and satisfaction from work. This understanding could help identify ways to mitigate faculty turnover.     

Reconceptualizing the nature and consequences of part-time work

This article presents a theoretical framework for understanding the impact of part-time work on employees' attitudes and behaviors. A series of hypotheses also are presented to explain the varying consequences that different types of part-time employment arrangements, work-context factors, and demographic variables have on the experiences of part-time workers. Future issues for theory development and research methodology are discussed as well.     

On the nature of problems in consulting practice

OR consultants who wish to help clients with complex policy issues need to find ways of taking account of personal and illegitimate features of a client's understanding of his situation, as well as the technical features which are usually considered. This paper is an attempt to discuss the practice of operational research in ways which reflect its political complexity, rather than the techniques, which are more commonly described in the published papers and texts. The discussion leads to the suggestion that practitioners could usefully devote some energy to reflecting upon the processes used in effective problem solving.     

The nature of knowledge and the platform and matrix solutions in the design of knowledge management systems

The structure of knowledge systems is a crucial component of the effort to make these systems effective and acceptable to users. This paper argues that the structure must correspond with the nature of knowledge, as the externalization of cognitive phenomena, in the form of intellectual nuggets that include topics, stories, concepts, and images. Lessons from the structuring of organizations suggest that the platform and the matrix approaches could be adopted in the design of knowledge systems. The paper then describes the advantages and limitations of these solutions.     

也谈管理理论品格的时代性

管理作为一类活动是人类形成以后第一个具有品格特征的事情,凝练这类活动经验的管理理论进而也是具有品格的,并且具有不断演化的时代性． 管理理论的时代性从根本上源于人类劳动方式的演化,并且表现为管理思想、管理组织、管理手段和管理教育等四个方面的时代性特征． 时代的发展为人们带来了极好的管理理论创新、发展和突破的机遇．     

The role of QMS in the relationship between innovation climate and performance

The emergence of new global competitors, the convergence of high-technology industries and the increasing speed and cost of technological development promises an increasingly uncertain environment for organisations, making adaptation to changes in the environment a central theme in the study of the organisation for both organisation theory and strategic management. This study thus seeks principally to verify that, while innovation and quality management (QM) alone do not possess the qualities required to provide organisations with sustainable competitive advantages, the bundle of innovation and QM together with other resources and competencies will allow organisations to obtain a competitive advantage and adapt to their environment. The results show that the factors determining innovation – such as resistance to change, cohesion and workload pressures – have repercussions for the firms’ capacity to adapt to their environmentand that a QM context facilitates this adaptation. Finally, we can conclude that a climate of support for innovation is positively related to the organisation’s performance.     

Qualitative exploration of the nature of grief-related beliefs and expectations

Societal expectations of grief impact the experience of bereavement. The congruence of societal expectations with current scientific understanding of grief is unknown. Therefore two qualitative studies explored community perceptions of grief. In study one, three small focus groups (N = 9) examined grief-related expectations associated with hypothetical scenarios of bereavement. In study two, the impact of grief-related perceptions on the lived experience of bereavement for 11 individuals was explored through semi-structured interviews. Across both studies, elements of a traditional stage model view of grief were evident, with participants viewing emotional expression of grief as important. An avoidant coping style in the bereaved was considered problematic. Findings of study two suggested that grief-related beliefs may impact the bereavement experience via appraisal of the grief response and willingness to support bereaved individuals. The studies suggested that stage model assumptions in the beliefs of the general population persist, although there was a recognition of diversity in the grief response.     

The externalized nature of teachers' occupational stress and its association with job satisfaction

The dimension of 'blame' was explored as part of a conceptual framework for teachers' externalization of occupational stress. It was proposed that teachers allocate principal responsibility for their occupational stress to sources external to the individual. The authors suggest that teachers externalize their dissatisfaction to these (external to self) domains. This hypothesis was explored with a sample (n=111) of teachers in the service of the New South Wales Department of Education, Australia. A survey, composed of multiple items, dealt separately with the phenomena of perceived occupational satisfaction-dissatisfaction and stress. Four stress factors were isolated. These were named: personal, student, school and external (to school). These factors were consistent with the authors' hypothesis that teachers generally externalize blame for their stress. Further examination of the association between the satisfaction factor scores and the stress factor scores revealed significant canonical correlations. The main contributors to the correlation between stress and satisfaction factors were the personal domain (stress) and income (satisfaction) and the school domain (stress) and school culture (satisfaction).     

The price-quality relationship: A heuristic model

An on-the-shop-floor experiment is carried out to determine the price-quality relationship for a number of toiletries. Three different and distinct demand curves are obtained. A heuristic model to describe these curves is constructed. The implications of this model for the profit-orientated businessman are then analysed.     

The multifaceted nature of social practices: A review of the perspectives on practice-based theory building about organizations

A vibrant body of literature on social practices has developed rapidly in recent years. However, a systematic analysis of the underlying perspectives that shape the way practice-based scholars contribute to theory building about organizational phenomena has escaped scholarly attention. It is of pivotal importance to examine the multifaceted nature of social practices and understand the process by which new practice-based knowledge is developed. Our study addresses this gap by disentangling how researchers have adopted the knowledge, materiality, ethics, and politics perspectives that – as past influential work has informed us – are particularly relevant to practice-based theory building. In so doing, we categorize the body of literature into themes that correspond to the organizational phenomena examined by social practice scholars: practice boundaries and coordination of work, technology at work, strategy formation, local particulars structuring everyday work, and transformation of work practices. By uncovering how scholars adopt the four perspectives within each theme, our review shows that scholars (i) predominantly adopt the knowledge perspective, (ii) neglect the politics perspective when looking ‘inside’ a social practice, (iii) strikingly de-emphasize the ethics perspective, and (iv) isolate each of the four perspectives used in theory building. We then examine in detail the implications of our work for future research on social practices and conclude with a number of theoretical and methodological suggestions.