Promoting business model innovation through social media strategic capability: A moderated mediation model

The rapid development of social media has significantly affected organizational innovation activities. However, scant research has investigated how social media, as an important innovative tool within the corporate landscape, influences firm business model innovation (BMI). This paper provides an initial investigation into whether, and how, social media can be used to promote firm BMI. Drawing on the strategic capability literature, the study examines the relationship between social media strategic capability (SMSC) and BMI by focusing on the mediating role of strategic flexibility and the moderating effects of top management team (TMT) heterogeneity and environmental dynamism. Empirical results from a sample of 283 Chinese firms with two key informants each show a significant and positive association between SMSC and BMI, which is mediated by strategic flexibility. In addition, moderated path analyses indicate that TMT heterogeneity positively moderates the SMSC–strategic flexibility path, while environmental dynamism positively moderates the strategic flexibility–BMI path in the mediated relationship. Theoretical and practical implications of this study for both social media and BMI research are discussed.     

Reconsidering ordinary and dynamic capabilities in strategic change

Dynamic capabilities research explains the ability of firms to respond to dynamic environments by reconfiguring inert and insufficiently flexible ordinary capabilities. However, more recent research ascribes the routines that constitute ordinary capabilities the ability to evolve endogenously. This study aims to develop dynamic capability research by increasing our understanding of the relations between and the roles played by ordinary and dynamic capabilities in producing purposeful responses to environmental dynamism. Drawing on longitudinal, qualitative data, we show how ordinary capabilities make important contributions to organizational responses to dynamic environments. Our findings pose challenges to key assumptions of extant dynamic capabilities research and allow us to explicate new roles for ordinary and dynamic capabilities, thus advancing the understanding of the relation between dynamic and ordinary capabilities and advancing understanding of one of the central issues in dynamic capabilities research: firms’ capacity to respond to changing environments.     

A model of the adoption of radio frequency identification technology: The case of logistics service firms

Globalization and advances in information technology represent both realities and opportunities for enterprises in the 21st century. This paper aims to broaden understanding of service innovation as a critical organizational capability through which the adoption of information technology influences firm performance. This study examines how the adoption of radio frequency identification (RFID) technology influences the operational performance of logistics service firms. We develop the RFID adoption model based on the interorganizational information systems (IOS) view of the firm that integrates the various strands of research into the framework. The study draws from the related information technology and interorganizational information systems literatures to explore organizational factors associated with the adoption of RFID. A model of the associations between information technology and interorganizational information systems use, social support, power structure, organizational readiness, procedural flexibility, and top management support is developed, and hypotheses are advanced about the relationships among these constructs. An empirical survey was conducted among 500 logistics service firms in Taiwan. A total of 131 valid observations were analyzed using the partial least squares technique. Results showed that RFID adoption has positive effects on business practices, which in turn improves operational performance. We address the value of certain interactive firm behaviors in RFID adoption and identify related constructs of RFID adoption in terms of their efficiency and value for logistics service firms. These results have implications for both education and practice.     

Do Human Resource Practices Enhance Organizational Commitment in SMEs with Low Employee Satisfaction?

This paper considers a large matched employee–employer data set to estimate a model of organizational commitment. In particular, it focuses on the role of firm size and management formality to explain organizational commitment in British small and medium‐sized enterprises (SMEs) with high and low levels of employee satisfaction. It is shown that size ‘in itself’ can explain differences in organizational commitment, and that organizational commitment tends to be higher in organizations with high employee satisfaction compared with organizations of similar size with low employee satisfaction. Crucially, the results suggest that formal human resource (HR) practices can be used as important tools to increase commitment and thus, potentially, effort and performance within underperforming SMEs with low employee satisfaction. However, formal HR practices commonly used by large firms may be unnecessary in SMEs which benefit from high employee satisfaction and positive employment relations within a context of informality.     

When should organizational change be implemented? The moderating effect of environmental dynamism between dynamic capabilities and new venture performance

The purpose of this study is to explore the moderating effect of environmental dynamism on the relationship between dynamic capabilities and new venture performance using the rapidly changing environment in China as a case. Using a sample of 115 firm observations, we applied the partial least squares structural equation modeling approach to model these relationships and found that opportunity-sensing capability and reconfiguration capability have significant impacts on new venture performance. Additionally, each of these capabilities has a stronger impact on new venture performance at higher levels of environmental dynamism. We conclude that dynamic capabilities are more effective in implementing organizational change at high degrees of environmental dynamism.     

组织学习能力测度

组织学习能力的测度是建立学习型组织、培育企业核心能力的需要。本文从有效建立学习型组织的管理实践角度构建了7个评价维度、35个具体指标的测度体系,来对组织的学习能力进行测度,并给出了一个测度案例。     

The impact of environmental characteristics on TQM principles and organizational performance

One recurrent theme within the literature on total quality management (TQM) is the study of its effect on organizational performance. Nonetheless, most research has focused on analyzing the relationships between the implementation of different elements and several types of performance. This paper incorporates the effect of organizational environment as a variable for explaining the impact of TQM on business results. The model is tested using structural equations, employing a survey of quality managers in 273 Spanish firms. The causal analysis results show that dynamism, munificence and complexity influence the degree of implementation of the main TQM principles. The most relevant effects emerge as a result of the environmental dynamism, and the least effects are due to munificence. Similarly, the dimensions of TQM have an impact on different types of performance. The model can be used by organizations to assess their level of TQM success depending on specific environmental characteristics.     

The role of organisational drivers of exploration and exploitation – Market dynamism as a contingency factor

Simultaneously engaging in exploration and exploitation is crucial to firms' short- and long-term survival. Therefore, it is remarkable that many open questions remain regarding organisational contextual factors which support these distinct and complementary practices. Consequently, this study analyses the relations of three knowledge-related organisational contextual factors, namely customer involvement, knowledge sharing, and data-driven decision-making, with exploratory and exploitative practices. We further propose that these relationships are contingent on the degree of market dynamism, which we identify as a pivotal environmental contingency factor. To test our hypotheses, we create and compare two structural equation models based on a sample of 779 German firms, which we split at the median value of market dynamism. The relationships of knowledge sharing and data-driven decision-making with exploitation are positive, stable, and contingent on the degree of market dynamism, while the relations between the organisational factors and exploration tend to be less systematic. These findings foster a nuanced understanding of knowledge-related organisational contextual factors facilitating organisations’ simultaneous pursuit of exploration and exploitation in dependence on the market environment, which has not been extensively researched yet. Moreover, we illuminate links between the research on exploration and exploitation, ambidexterity, open innovation, information systems, and strategic management.     

From Customer‐Oriented Strategy to Organizational Financial Performance: The Role of Human Resource Management and Customer‐Linking Capability

Drawing on the organizational capabilities literature, the authors developed and tested a model of how supportive human resource management (HRM) improved firms’ financial performance perceived by marketing managers through fostering the implementation of a customer‐oriented strategy. Customer‐linking capability, which is the capability in managing close customer relationships, indicated the implementation of the customer‐oriented strategy. Data collected from two emerging economies – China and Hungary – established that supportive HRM partially mediated the relationship between customer‐oriented strategy and customer‐linking capability. Customer‐linking capability further explained how supportive HRM contributed to perceived financial performance. This study explicates the implication of customer‐oriented strategy for HRM and reveals the importance of HRM in strategy implementation. It also sheds some light on the ‘black box’ between HRM and performance. While making important contributions to the field of strategy, HRM and marketing, this study also offers useful practical implications.     

整合能力与企业绩效：商业模式创新的中介作用

经济全球化的背景下,企业为了构建竞争优势,获取更好的绩效,开始利用整合能力和商业模式创新应对多变的外部环境。然而,当前研究对于两者之间存在何种联系的认识是模糊的。针对理论研究的缺陷,基于动态能力的理论视角,通过分析商业模式创新对整合能力与企业绩效的中介作用,揭示企业整合能力和商业模式创新促进企业绩效提高的内在机制,采用中国6省1市319个企业样本数据,运用线性回归的统计方法对理论假设进行实证检验。研究结果表明,整合能力和商业模式创新都对企业绩效具有正向的促进作用,同时整合能力与企业绩效之间存在着一定的中间机制。整合能力通过提高组织变革和价值创造效率两个方面促进商业模式创新,而商业模式创新作为中间纽带将整合能力与企业绩效联系起来。企业的整合能力越高,越有利于开展商业模式创新,进而促进企业绩效的提高。研究揭示了整合能力和商业模式创新共同促进企业绩效提高的内在理论机制,打开了能力与绩效间关系的“黑箱”,对于中国企业开展商业模式创新具有重要的实践指导意义。     

联盟管理实践获取与联盟成功：被调节的中介效应

近年来,企业间战略联盟在全世界范围内越来越普遍。联盟的高失败率使企业界和理论界人士开始关注如何实现联盟成功。在长期的联盟活动中,联盟企业都积累了各自独特的一整套被称为联盟管理实践的方法、流程和技能,以提高联盟管理能力、实现联盟预期目标。依据组织学习和关系理论,联盟企业能够从合作伙伴那里获取有价值的联盟管理实践并将其应用于自身的联盟管理活动,这一过程必然有益于联盟管理。然而,鲜有研究探讨联盟管理实践获取行为对联盟成功的影响。 基于以上考虑,引入联盟管理能力和共同行动两个概念,分别作为中介变量和调节变量,构建一个被调节的中介效应模型,以更好地揭示联盟管理实践获取对联盟成功的作用机理。为了检验上述被调节的中介效应模型及相关的作用机理,利用从中国大陆收集的调研数据进行实证研究。最终的样本包含205家联盟企业,且每家企业有两位关键信息提供者,综合采用逐步线性回归和被调节的路径分析方法验证假设。 研究结果表明,联盟管理实践获取通过联盟管理能力这一中介机制最终促进联盟成功,共同行动正向调节联盟管理能力与联盟成功的关系,存在假设中的被调节的中介效应。也就是说,联盟管理实践获取对联盟成功的影响需要通过提升联盟管理能力来实现;同时,联盟双方共同行动水平越高,这一过程越容易实现。 联盟管理实践获取为解释联盟成功的作用机理提供了一个新的视角,拓展了联盟管理能力方面的研究,尤其表现为同时关注联盟管理能力的前因和结果,将组织学习理论和关系理论统一整合到联盟成功研究的框架下,这可视为两大理论的创新性应用。此外,研究结果为现实中联盟企业实现联盟成功指出一条新路,即从合作伙伴处获取有价值的联盟管理实践以促进联盟成功。     

The Impact of Organizational Culture on Time‐Based Manufacturing and Performance

Firms are utilizing an array of manufacturing practices in their quest for survival and success in the marketplace. The implementation of those practices has not always resulted in success stories as the focus had been mostly on technical issues, with little concern for “soft issues.” For example, the enabling role of organizational culture has often been ignored. Using Schein's conceptualization of culture as underlying assumptions, espoused values, and artifacts, we examine a framework that relates culture and manufacturing practices to performance. The underlying assumption of customer orientation is posited to affect espoused values such as beliefs on investing in facilities and equipment to leverage intellectual work and to promote creativity, beliefs on working with others, beliefs on making decisions that are global, beliefs on management control, and beliefs on integrating with suppliers. The espoused values are hypothesized to affect visible attributes of culture (behaviors) such as time‐based manufacturing practices, which firms are employing for competitive advantage. A sample of 224 firms is used for developing research instruments and testing the hypothesized relationships advanced. Results indicate that high levels of customer orientation lead to a set of managerial beliefs that are collaborative and integrative. In turn, certain espoused values support a high level of time‐based manufacturing practice, which leads to high performance.     

Collective Wage Agreements and Firms’ Employment Policies

This paper provides evidence on the way collective wage agreements affect the adjustment of employment, working hours and other production factors when service‐sector firms are faced with demand shocks. The estimation results indicate that collective wage agreements significantly influence firms’ employment policies. It is shown that recruitment is a widespread instrument for service firms to cope with demand fluctuations which are negatively affected by collective wage agreements. The employment of freelance workers is also negatively affected by collective wage agreements, while their effect on using short‐term employment contracts as a reaction to demand shocks is positive.     

政治关系与组织绩效的关系研究

以组织学习和动态能力、政治关系对绩效的影响为中介变量,构建了一个政治关系、组织学习、动态能力与绩效关系的理论模型;然后以广东珠三角地区166家企业为调查对象,采用SEM方法进行实证检验。研究结果发现,政治关系是否影响以及如何影响组织绩效,在很大程度上取决于企业所在行业的特征与企业本身的特点:对于非知识密集型企业而言,政治关系可以通过组织学习与动态能力间接地提高绩效水平;对于知识密集型企业而言,政治关系对于组织绩效、动态能力以及组织学习均没有显著的影响。     

Economies of Scope through Multi‐unit Skill Systems: The Organization of Large Design Firms

From a study of three large design firms in Italy, the UK and the USA, we derive a distinct model of how large knowledge‐intensive business services (KIBS) firms organize to manage growth and realize economies in ways that differ from the organizational techniques that are familiar from scale and scope studies of large manufacturing enterprises. Case studies were compiled from interviews conducted at the three firms. Large design firms were selected as a contrasting context to Chandlerian manufacturing firms. Design firms were expected to differ from manufacturing firms in terms of strategy, organization and the overall possibilities of achieving economies of scale and scope. Our results show that competitive advantage of these large KIBS design firms derives from a particular multi‐unit skill system that enables the firms to exploit economies of scope. There are four distinctive organizational features of such KIBS firms. First, multiple business units within the firm play a dual role. These are able both to engage in inter‐unit coordination and resource sharing and to attract business independently, often with heterogeneous business models among units. Second, these firms develop formal organizational routines for involving multiple business units in client projects, thus facilitating the migration of clients' business from one unit to another. Third, there is an important role for cross‐unit strategic ‘insight’ agents. Fourth, these firms expand through the founding of specialized, even idiosyncratic, new business units (often with the important role of mastering new technological skills).     

Organicity and performance in excellent HRM organizations: the importance of organizational learning capability

Organizational learning capability is a key element in organizational performance. This issue spurs interest to discover how to generate environments with high organizational learning capability. In this paper, we analyze the relationship between the degree of organicity of the structure, organizational performance and organizational learning capability. A total of 251 firms with demonstrated excellence in human resource management took part in the study. Results suggest that the degree of organicity of the structure has a positive relationship with performance perceptions and this relationship is fully mediated by organizational learning capability.     

The social construction of strategic coherence: Practices of enabling leadership

The construction of “strategic coherence,” defined as the development of a system of mutually compatible meanings among organization members about desirable organizational directions, is clearly a crucial issue for organizations. Yet, how to achieve it is in part an open question. While previous studies have considered how strategic coherence may emerge across top levels of management through strategic planning activities and negotiations among senior leaders, we know much less about the contribution of other actors and processes behind the scenes (in non-strategy roles). Drawing on an ethnographic study of a public hospital's planning and project management practices, this paper therefore focuses on the bundles of practices, people and tools through which strategic coherence can emerge across different levels and sectors in mundane activities. We build on the concept of “enabling leadership”, grounded in practice theories of leadership, as our analytical lens. The study reveals how strategic coherence is socially constructed by practices of ‘fueling’, ‘shaping’ and ‘entwining’ mutually compatible meanings, in interactions among diverse people and tools. We propose a grounded model of the construction of strategic coherence as the progressive socialization of meanings about organizational direction that is not just administered from the top, nor naturally emergent from the grass-roots, but that is a collective and inherently socio-material accomplishment of enabling leadership.     

Accounting and Conceptions of Control in the American Corporation1

This study examines three conceptions of how capitalist firms are organized and the relationship between accounting, organization, and control. The first conceptions is based on neoclassical economic theories, and its central premise is the efficacy of contracts. The second model emphasizes Marxian ideas of class conflict and exploitation. Its organizational premise rests on hierarchy and accumulation. The third concept is sociological. Its core assumption is that firms act to create ‘organizational fields’ which assure their continued survival. Each of these three perspectives relies on accounting as a means of control. The paper argues that there is an institutional connection between accounting and corporate control; the connection is demonstrated by the way in which accounting legitimizes control through objectivity, methodology, and professionalism. Regardless of how control is theoretically conceived, accounting is a crucial aspect of control within the modern economic organization.     

Learning in and from projects: the learning modes and a learning capability model

Abstract

The notion of ‘project delivery’ is well embedded in and across the management and organizational sciences literature – generating a narrative that reflects and recognizes the instrumental nature of projects and programmes in strategy execution. Project management, as a distinct and well-established body of research enquiry, has increasingly sought to focus our attention on the impacts of complexity, risk and uncertainty in projects; the corollary being a desideratum to strengthen our theoretical understanding of how insight and learning from projects may influence improvements to organizational efficiency. The wider literature suggests that organizational learning remains a challenging proposition, particularly in the context of organizations operating in environments of high complexity. In this paper, we enhance the conversation on organizational learning through a series of case studies, generating evidence of thirteen ‘learning modes’. The paper proposes that mature organizations tend to exhibit a greater number of learning modes and that there is a tendency to capture and socialize knowledge with a greater emphasis on the context of the learning situation rather than the learning artefact in isolation. The empirical evidence gathered in this paper forms the basis of a capability model, characterized by the thirteen modes of learning. The model intimates that learning occurs, and is more effective, when knowledge and information are enacted in practice through the learning modes which form a nucleus of the organizational learning capability. The research concludes with a 'call to action' that emphasizes the strategic importance of learning practices and routines in project oriented-organizations.