Preventing damage: The psychology of crisis communication buffers in organized sports

Sports crisis communication is a growing field of study, with research focusing on the image repair of athletes and teams, fan solidarity during crises, and the role of mass and new media in crisis development. However, reflecting a broader tendency in crisis communication to emphasize the study of response strategies at the expense of other factors, sports crisis communication research has not examined the unique factors in sports that prevent crises from causing severe image and reputation damage. In this paper, we apply Coombs’ notion of buffers to argue for new attention to two particularly important buffers in sports: communities and political economy. These buffers often preclude the need for any response at all, and crisis communication practitioners would do well to implement them around their own sports teams to prevent damage from crises.     

Explicating crisis coping in crisis communication

This study explores coping, a core construct in the cognitive appraisal theory of crisis communication, from the public's perspective. The study proposed and tested the hierarchical framework of publics’ crisis coping that examined the relationship among four types of publics’ crisis coping strategies (i.e., relational thinking, emotional venting, instrumental support, and action). For this purpose, a survey was conducted among 168 individuals from a randomly sampled general public population. The proposed model of crisis coping illustrates tenable data-model fits. Key findings of this study include direct effects of rational thinking on action as well as indirect effects of emotional venting on action through instrumental support. The results shed light on the essential coping facilitator role organizations could play in terms of providing publics with instrumental support in times of crisis and facilitate more constructive public responses in the organizational crisis-handling process.     

Introduction The psychology of inflation

The introduction to the special issue on the psychology and economics of inflation deals with some of the questions that typically arise when the topic is psychology and economic behavior. An essential question is how dependable and stable over time psychological findings and methods are. The preliminary answer suggested is that there are psychological theories that have survived the test of time and which could then qualify for possible consideration when economic behavior is the concern. The contributions to the special issue are briefly commented on against this background.     

The crisis of 'identity' in high modernity

The concept of 'identity' is central to much contemporary sociology, reflecting a crisis that manifests itself in two ways. Firstly, there is a view that identity is both vital and problematic in this period of high modernity. Secondly, while this awareness is reflected in sociology, its accounts of identity are inconsistent, under-theorized and incapable of bearing the analytical load required. As a result, there is an inherent contradiction between a valuing of identity as so fundamental as to be crucial to personal well-being, and a theorization of 'identity' that sees it as something constructed, fluid, multiple, impermanent and fragmentary. The contemporary crisis of identity thus expresses itself as both a crisis of society, and a crisis of theory. This paper explores the diverse ways in which 'identity' is deployed before turning to case-studies of its use by Anthony Giddens and Manuel Castells. This strategy demonstrates the widespread and diverse concern with identity before exploring how problematic it has become, even in the work of two of the world's leading sociologists.     

Humanitarian work psychology: The contributions of organizational psychology to poverty reduction

Achieving the MDG goal of reducing world poverty by 50% by 2015 requires the cooperative effort of many disciplines. To date the discipline of organizational psychology has not played as significant a role as it might in this endeavor. With the recent establishment of the Global Task Force for Humanitarian Work Psychology, this discipline signaled its commitment to the global effort. Organizational psychology offers to bring its expertise to poverty reduction: its ability to assess needs and capacity, develop partnerships with stakeholders, bring about and manage change, and systematically review, evaluate, monitor and revise high level mandates, policy development, program implementation and consultation on personnel issues. Its successes as practitioners-scientists in private enterprise will enhance its credibility for success in the public sphere. The article reviews the research and practice of some of the organizational psychologists presently engaged in poverty reduction and how humanitarian work psychology might enhance the efforts of anti-poverty organizations.     

The role of families in the population crisis

The population crisis in European countries can be synthesized into two phenomena: the loss of vitality and the aging society. What are the main consequences of this crisis? Can the family play a determining role in helping to face and overcoming these consequences? In this paper we suggest promoting the family as a possible means to help sustain or bring about a recovery in the demographic health of society. The first section is devoted to an analysis of the demographic decline across European countries by examining converging patterns in culturally, politically, and historically different contexts. The second section explores more deeply the interrelations between the determinants of the population crisis and living arrangements. A picture of the new shape of families across Europe precedes an analysis of the changing patterns in living arrangements and their link to reproductive functions. A final section studies the extent to which the family influences the role of women in the labor market.     

The psychology of the near miss

Near misses are widely believed to encourage future play, even in games of chance where the probability of winning remains constant from trial to trial. Some commercial gambling systems, particularly instant lotteries and slot machines, are contrived to ensure a higher frequency of near misses than would be expected by chance alone. Theoretical interpretations and relevant experiments are examined. A distinction is drawn between possible short-term and longer-term effects of manipulating the rate of occurrence of near misses.The first four experiments reported in the text were carried out by Amanda Shattock, supported by a Grant from the Social Science Research Council.     

The urban psychology of Stanley Milgram

Abstract

Although his obedience research will always remain Stanley Milgram's most important work, his involvement with the social psychology of the city occupied a much larger portion of his professional career. This article traces the evolution and intensification of Milgram's interest in cities, starting with his pre-professional years, through his early research at Harvard, culminating in his multifaceted engagement with urban psychology at the Graduate Center of CUNY. There, as head of the social psychology program, he was able to infuse it with an urban emphasis. He created and taught a variety of courses on urban psychology and got his students involved in a potpourri of experiments comparing behavior in cities and towns. Those experiments provided much of the substance for Milgram's seminal article in Science, “The experience of living in cities,” in which he also introduced the theoretical concept of stimulus overload to help account for the city-small town differences he and his students found. This article evaluates the overload concept and concludes with Milgram's overarching legacy for the study of city life.