Bringing Business into Sociotechnical Theory and Practice

Current developments in the sociotechnical framework address a number of vital issues that failed to occupy the high ground in its formative years. These include: (i) the purpose of the systems, to create customer value under social and resource constraints, (ii) the context or external business environment, and (iii) the dynamics of the sociotechnical system. Due attention to the dominant issues of purpose, context, and their dynamics make it more meaningful to speak of sociotechnical business systems (STBS) and organizational learning instead of sociotechnical systems (STS) and individual learning. In STBS each unit in an organization has business responsibilities and goal-based couplings with its environment and focuses on the creation of customer value. The implications of this shift from STS to STBS are discussed and illustrated with current research and two summary case studies.     

Reconstitution of Sociotechnical Arrangements: Agency and the Design of Artifacts

ABSTRACT

This article regards artifacts as sociotechnical arrangements. Likewise, it views the concept of agency—traditionally defined as a human capacity for having needs and preferences and for seeing possible actions—as not independent of sociotechnical arrangements, but rather emerging from and potentially transforming those arrangements. In other words, the design of an artifact is actually the design of a sociotechnical arrangement, from which emerges new agency. We support this view with our fieldwork in the areas of open data, integrated learning, and local currency.     

Lean Production: Denial, Confirmation or Extension of Sociotechnical Systems Design?

This paper makes a comparison between the basicelements of lean production and sociotechnical systemsdesign (STSD) and compares them both with thecharacteristics of the traditional Fordist system of mass production. It argues that lean productioncan hardly be considered as an alternative to massproduction, as its proponents suggest, but is on thecontrary extending the life of mass production methods. However, lean production does appear to containsome building blocks for the innovative productionsystems that are expected to prevail in the 21stcentury. STSD, which has always presented itself as an alternative and possible successor to Fordistmethods, will need to link its traditional concerns forquality of work and flexibility of work organizationswith the new issues of continuous improvement, learning,and innovation.     

Situated (un-)learning in software design: a deconstructive approach

Constructive technology assessment aims at anticipating societal impacts of technological innovations and suggests incorporating reflexivity and social learning into technology development. Social learning involves fostering the ability of diverse social actors to cultivate sociotechnical critical skills, thus allowing technological and social change to be governed with consideration for social values and diverging interests. Based on this demand, our paper presents a discourse-theoretical, interventionist approach to software design introducing deconstruction and (un-)learning as reflective practices to guide development processes. Inspired by Donna Haraway’s focus on power relations in technoscience culture, our approach—called ‘deconstructive design’—traces how structures such as in/formal hierarchies and discursive hegemonies affect the development processes and design decisions of teams or communities of practices. The underlying deconstructivist methodology refers to practice-based concepts of situated learning. Thus, it locates a potential for value-based intervention at the micro/meso-level of everyday work practices.     

The “Three Waves” of Industrial Group Work: Historical Reflections on Current Research on Group Work

This paper deals with the three waves of the discourse on group work in social science and industrial practice that have helped pave the way for the current boom in the introduction of group work in companies. These waves are represented by the human relations approach, the sociotechnical systems approach, and the lean management debate. They are reviewed in two perspectives. The first relates to their concepts of work design and group work, following four questions: (a) What emphasis is put on work factors or on subjective orientations, on the design of working conditions or symbolic strategies? (b) How do the various approaches address the relationship between efficiency and control? (c) Which concepts of participation or democracy are involved? (d) How is the role of the social scientist in the process of industrial modernization conceptualized, explicitly or implicitly? The second perspective from a sociology of science relates to the context of production and utilization of social scientific knowledge. In general, two theses are put forward. The first states that a gap exists between the aspirations and reality of group work because the basic conflict of efficiency and control has been overlooked for ideological reasons. The second postulates that there is no linear progress in the theory and practice of group work. It seems that the socioeconomical context determines reasonably which group concept and ideology dominates certain historical phases of industrial modernization.     

The epigenomic self in personalized medicine: between responsibility and empowerment

This paper focuses on two areas of innovation currently articulating the agenda of personalized medicine (PM): the discourse of empowerment in health-care reforms and the rise of molecular epigenomics. We align these two developments as discursive and technical resources, focusing on their nascent interplay in shaping alternative sociotechnical imaginaries of PM. Our work aims at inaugurating an intellectual programme on the distinct futures of policy- and identity-making that are being catalysed around epigenomic technoscience, as well as to provide an operational map of its potential synergies with pre-existing socio-political discourses of empowerment in PM. This roadmap advances our understanding of how the intersection of epigenomics with dominant policy discourses becomes a resource to shape roles and obligations of citizens, patients and health-care actors in the emergence of PM.     

Napster users between community and clientele: The formation and regulation of a sociotechnical group

Napster, a peer-to-peer setup for exchanging music files, was exemplary of an open sociotechnical system. Two major, contradictory explanations of this innovation are examined. The first presents Napster as a self-regulated community with a new type of exchanges based on cooperation and gift-giving. The second analyzes it as a means of consumption, where opportunistic calculations and behaviors prevailed and which was heralding in an online music market. Empirical observations of the origins and uses of Napster reveal that these interpretations mask the technical dimension and overestimate the user's ability to make rational calculations and moral judgments. Regulating this sociotechnical group depended on “technical solidarity” wherein users' moral actions and calculations coped with a fragmented technical system.     

Cultural history analysis and professional humility: historical context and social work practice

This article explores the importance of history context to the cultural humility of the social work profession. Four graduate student reflections on history context using simplified cultural history method are used to illustrate how important it is to take a critical approach to social work policy and macro practice history. An important element of cultural humility is becoming conscious of social work blind spots on an interpersonal and professional level. Social workers have been involved in institutional practices in the past that are now considered insensitive to cultural difference. The profession has, at times, supported practices of discrimination. Thoughtful history analysis allows social work students and educators to begin to reveal blindness in the past that could help provide insight into current implicit bias and unintentional injustice.     

Gérer la qualité de l’eau : singularisation, évaluation et régime de gouvernement

The April-June 2002 issue of Sociologie du Travail opened its pages for a discussion of the question of quality. Authors highlighted two mechanisms: “identification/singularization” (a sociotechnical process of co-constructing the quality of goods and services) and evaluation (a process of building up confidence so as to do away with uncertainty about the quality of goods and services). Can these two processes be analyzed together? If so, how to understand their interactions? As the example of managing the water supply and wastewater shows, jointly analyzing these two processes helps us understand the work of “qualification/requalification”. The relation between singularization and evaluation is clarified by introducing the notion of a “regime of government”.     

Community Networks in a Generational Perspective: The Change of an Electronic Medium Within Three Decades

Since the inception of electronic community networks in the USA in the 1970s, their goal has remained the provision of support to help the organization of communities at a local level. Despite major commonalities, the authors of this paper identify three generations that coincide roughly with the 1970s, 1980s and 1990s. They are clearly differentiated in terms of technology, applications, organization and key actors. This analysis of the US experience of community networks draws on Karl Mannheim's sociological concept of generations to help understand change and adaptability in sociotechnical systems. It is the combined influence of the respective zeitgeist, the advent of a new technology, the influences of technical predecessors, and the appearance of new groups of actors that lead to a generational change. Options for the future of not-for-profit community networks and the possible emergence of a fourth generation are presented which, in the opinion of the authors, lie in a return to their roots. A brief overview of community networks in Europe is also provided.     

The rejuvenation of community studies? Neighbours,networks and policy

Why have community studies in Britain undergone such a decline? Several reasons are suggested for the decrease in popularity of this type of research since the mid-1960s, but several signs of possible resurgence are detected. Sociologists may also have something to learn from applied work in this area. The definition of the field is shifting from the geographical community to the study of primary group relations among neighbours, friends and kin. An effective methodological strategy which avoids hypostatising geographical space is social network analysis. Current theoretical issues are exemplified from Philip Abrams's work. There is revival too in the study of local-level political action.     

The Editor, “Forum”

This paper is based on a review of the Submission concerning Social Workers in Schools made at the request of the N.S.W. Public Service Board in the light of current developments in school social work. An attempt is made to look at some of the areas not covered by the submission and there is some discussion of goals, roles, primary target groups and other related issues. In conclusion it is felt that no decision can be made about location on the basis of information contained in the submission and that much more consideration needs to be given to the dynamics of school social work.     

Les figures de la gestion du changement sociotechnique

Computers and software occupy an ever bigger place in an organization’s activities. Studying the social dynamics of their uses has thus become a major preoccupation for the social sciences. An overview of recent studies, in particular “structurationist” research, on this subject is presented; and a federative model, suggested. This archetypical model corresponds to three stylized situations of sociotechnical change (a neutral, regenerated and disturbed archetype) that, in some cases, can be aligned to reconstitute “appropriative trajectories”. This theoretical framework is applied to various sorts of information technology, in particular: enterprise resource planning (ERP) software, intranets and electronic messaging systems. Beyond merely understanding the social dynamics, the effort is made to link appropriative trajectories with the “logics of control” specific to them. The latter correspond to figures of management (the channel, facilitator and catalyst), which are described.     

Design for worksystem safety using employees' perception about safety

In this paper, the predictors of work injuries based on Leamon's Man-Machine model are identified in a sociotechnical framework. Several hypotheses are developed and tested to describe the accident/injury phenomena in mining worksystems. Possible designs for improving work-system's safety are specified using scaled Mahalanobis distance (MD). A case control study design is adopted. Five variables namely, age, negative-affectivity, physical-hazards, job-dissatisfaction, and safety-practice are emerged as significant contributors to work injuries for the mines studied. Two most interesting findings obtained through this study are (i) 36% of cases (injured employees) (MD < 1) are unlucky to meet an accident and (ii) 40% of the controls (non-injured employees) (MD > 1) are lucky to be able to avoid an accident. The most probable reason for the former case is the organizational ineffectiveness while that for the latter may be risky adventures of employees which are due to lack of education, awareness, and appropriate training. Based on the MD values for cases and controls, possible design guidelines are suggested. The study categorically identifies the accident situations where engineering control, education and training, and other organizational safety measures are to be adopted.     

STIRring the grid: engaging energy systems design and planning in the context of urban sociotechnical imaginaries

Since the first electrification systems were established in the United States between 1910 and 1930, energy systems governance at the municipal level has included competing visions for how engineering design and energy policy-making should foster particular social outcomes. Using Phoenix as a representative metropolitan area, and the cases of distributed generation and in-home power management devices as examples, this paper explores how the norms and values embedded in energy systems design and planning shape how residents experience change in the energy grid. Through these case studies, the authors argue that such “sociotechnical imaginaries” – collectively formed visions of social life related to science and technology development – are a crucial, yet overlooked, pathway for social science to engage in fostering socially reflexive mechanisms in energy development. To conclude, the authors outline a research program for applying the established methodology of socio-technical integration research (STIR) in order to develop socially reflexive capacities in municipal energy producing, regulating, and planning institutions. Such a program has the ability to produce a deeper intellectual understanding of how energy development occurs, and in doing so generate new pathways for fostering cultural and material changes in the structure of contemporary energy systems.     

Social Justice in the Social Work Classroom: Applying a Professional Value to Social Work Education

Social justice is a primary value of social work and therefore has a place in discussions of social work education pedagogy. This is especially true for conversations pertaining to students who are underprepared, due to educational inequalities, for successful completion of writing assignments at the undergraduate level. If underprepared students are treated as equals to prepared students, then the social inequalities that contributed to or caused a student to be underprepared are perpetuated rather than challenged. The authors explore responses to underprepared students that are consistent with social work's professional value of social justice.     

Perceptions of union power,service, and confidence in labor leaders: A study of member and nonmember differences

Attitudes toward specific aspects of unionization held by the subjects of large national samples of the U.S. work force (the1977 Quality of Employment Survey) and the general population (the1972–1978 General Social Surveys) are examined in two separate analyses. Comparisons of the attitudes held by union members and nonmembers are made on specific dimensions of union power and service and confidence in union leaders. Nonmembers are found to have stronger perceptions that unions are influential in running the country and that unions are stronger than employers. Conversely, union members have stronger perceptions that unions offer protection, job security, improve wages and conditions of work, are worth their dues, and have greater confidence in union leaders. Discriminant analysis of data over a five-year period also revealed that union members have a stable higher confidence level in union leaders than nonmembers. Explanations for such union member and nonmember differences are hypothesized. The authors wish to acknowledge the assistance of Brent Schooley. An earlier version of this paper was presented at the Western Academy of Management meetings at Monterey, California, 1981.     

Doctoral Study Programs in Social Work at HBCUs: Origin and Program Development

Fisk University began the genesis of HBCU graduate programs in 1880. During the next fifty years, several other HBCUs established graduate programs. That group included Lincoln, Howard, and Morgan State. However, only Lincoln University established a PhD program. The primary goal of this paper is to provide a historical perspective regarding the development of social work doctoral degree programs in the context of HBCU graduate degree program development. Although HBCU social work doctoral programs have only existed since 1978, they are significant and growing academic enterprises which are expanding the pool of doctoral level social work experts and professors of color. Further, these programs should be viewed contextually as producers of scholars on the larger landscape of the academy.     

Linguistic Acculturation and Emotional Well-Being in U.S. Schools

The relationship between language use and emotional well-being at school/work, compared to other contexts in which adolescents spend time, has not been studied extensively. An analysis of data from the 1993–1997 Sloan Study of Youth and Social Development employing the experience sampling method showed that language preference moderated the effect of context on the subjective emotional experiences of Latino(a) youths. Participants whose primary language is Spanish experienced lower emotional well-being in school/work time than with family, as opposed to those whose second language preference is English in the same contexts. Results highlight the need to better understand the complex process of language use and raise questions about improving the incorporation of Spanish-dominant students.     

Are curriculum decisions based on the evidence? How social work faculty members make choices in curriculum decisions

An important step in translating evidence-based practice and empirically supported interventions into large-scale service improvements is to develop an understanding of practitioners' education and training in these practices. This understanding begins with discovering the factors that influence the decision-making process by social work faculty regarding curriculum content for master's level social work programs. This exploratory study uses quantitative and qualitative survey data to examine the decision-making process used by 42 master's level social work programs to select the models of direct practice taught in their master's level social work programs, and whether evidence-based practice and research evidence influences those decisions. We investigate faculty perceptions of curriculum effectiveness and discuss implications of our findings for social work educators making content and organization decisions regarding master's level social work curriculum.