Initiating dialogue on social media: An investigation of athletes’ use of dialogic principles and structural features of Twitter

In this study, the authors examine the Twitter activity of professional athletes to determine how dialogue is initiated with followers using dialogic principles and the structural features of Twitter. Findings of a content analysis suggest that two-way dialogue is under-utilized but the structural features of Twitter (hashtags and multimedia) are used to keep users coming back to their Twitter feed.     

POLITICAL NETWORKS ON TWITTER

This paper examines patterns of political activity and campaigning on Twitter in the context of the 2012 election in the Australian state of Queensland. Social media have been a visible component of political campaigning in Australia at least since the 2007 federal election, with Twitter, in particular, rising to greater prominence in the 2010 federal election. At state level, however, they have remained comparatively less important thus far. In this paper, uses of Twitter in the Queensland campaign from its unofficial start in February through to the election day of 24 March 2012 are tracked. Using innovative methodologies for analysing Twitter activities, developed by the research team, this study examines the overall patterns of activity in the relevant hashtag #qldvotes, and tracks specific interactions between politicians and other users by following some 80 Twitter accounts of sitting members of parliament and alternative candidates. Such analysis provides new insights into the different approaches to social media campaigning which were embraced by specific candidates and party organizations, as well as an indication of the relative importance of social media activities, at present, for state-level election campaigns.     

Supplementing a survey with respondent Twitter data to measure e-cigarette information exposure

ABSTRACT

Social media data are increasingly used by researchers to gain insights on individuals’ behaviors and opinions. Platforms like Twitter provide access to individuals’ postings, networks of friends and followers, and the content to which they are exposed. This article presents the methods and results of an exploratory study to supplement survey data with respondents’ Twitter postings, networks of Twitter friends and followers, and information to which they were exposed about e-cigarettes. Twitter use is important to consider in e-cigarette research and other topics influenced by online information sharing and exposure. Further, Twitter metadata provide direct measures of user’s friends and followers as opposed to survey self-reports. We find that Twitter metadata provide similar information to survey questions on Twitter network size without inducing recall error or other measurement issues. Using sentiment coding and machine learning methods, we find Twitter can elucidate on topics difficult to measure via surveys such as online expressed opinions and network composition. We present and discuss models predicting whether respondents’ tweet positively about e-cigarettes using survey and Twitter data, finding the combined data to provide broader measures than either source alone.     

Narratives of life experience in the digital space: a case study of the images in Richard Deitsch’s single best moment project†

ABSTRACT

On 8 July 2013, Sports Illustrated media critic Richard Deitsch – inspired by a photo that captured a friend celebrating with a brother who had won the NCAA Hockey Championships – asked his 90,000-plus Twitter followers if they had the best moment of their life captured in a photograph. Deitsch retweeted the initial pictures, which prompted many more people to send out photos of their favorite moments. Many of his followers shared photos of some of their most intimate moments, leading CNN to call Deitsch ‘the sportswriter who made Twitter cry’ [Mendoza, D. (2013, July 11). The sportswriter who made Twitter cry. CNN. Retrieved December 11, 2013, from http://www.cnn.com/2013/07/11/tech/storify-best-moments/.s]. Through a thematic examination of 314 photos shared in the Deitsch exchange, the authors reveal that an overwhelming number of images are identified as milestone moments, or narratives of life experience, which denotes that as communication platforms evolve and technologies offer different modes of expression, users are still selecting narrative structure to disseminate their messages.     

‘Show me the money and the party!’ – variation in Facebook and Twitter adoption by politicians

Our study explores the adoption of Facebook and Twitter by candidates in the 2013 German Federal elections. Utilizing data from the German Longitudinal Election Study candidate survey fused with data gathered on the Twitter and Facebook use of candidates, we draw a clear distinction between Facebook and Twitter. We show that adoption of both channels is primarily driven by two factors: party and money. But the impact of each plays out differently for Facebook and Twitter. While the influence of money is homogenous for Facebook and Twitter with the more resources candidates have, the more likely they are to adopt, the effect is stronger for Facebook. Conversely, a party’s impact on adoption is heterogeneous across channels, a pattern we suggest is driven by the different audiences Facebook and Twitter attract. We also find candidates’ personality traits only correlate with Twitter adoption, but their impact is minimal. Our findings demonstrate that social media adoption by politicians is far from homogenous, and that there is a need to differentiate social media channels from one another when exploring motivations for their use.     

How are major gambling brands using Twitter?

ABSTRACT

This paper is the first to compare how major gambling brands are using the popular social media platform Twitter, looking at how gambling brands vary in the frequency of their messages, the content of their tweets and engagement with their Twitter activity. 63,913 tweets were collected from seven well-known British gambling brands (Bet365, Betfair, Betfred, Coral, Ladbrokes, Paddy Power, William Hill) and their associated Twitter accounts (Total Number of Accounts = 22) via the Twitter Application Program Interface (API) on the 1 August 2018. Companies varied in their approach to Twitter, some posting from a single account whereas others segmented their tweets by topic or purpose. Frequency analysis of tweets showed that on average major gambling brands tweeted anywhere between 89 and 202 tweets a day. Sentiment analysis of tweets showed a positivity bias with the language in tweets being associated with positive emotions like anticipation, trust and joy. Paddy Power, Bet365 and Coral produced the content that received the highest number of likes or shares from other twitter users. This study highlights the extent to which companies are using Twitter; followers could potentially be receiving hundreds of messages per day.     

I Am Woman,Hear Me Tweet! Gender Differences in Twitter Use among Congressional Candidates

This study synthesizes two theoretical literatures to explain gender differences in Twitter usage and effectiveness among US Congressional candidates. The first suggests that candidates in perceived disadvantaged positions, females in this case, innovate to improve their chances of success, and the second, that female politicians often adopt stereotypically masculine behaviors to be successful. On the basis of these theories, we hypothesize and confirm that female candidates are more likely than males to integrate Twitter into their campaigns, but our results are less conclusive regarding a difference in the likelihood that females use negative campaigning tactics via Twitter. Our results also indicate that those females who use Twitter more than their male counterparts tended to do better electorally, but this difference is conditional. Female Republican candidates who tweeted more increased their vote share, but the opposite is true for Democrats. We speculate that this differential effect may be a product of different audiences for social media in each party’s electorate.     

Engaging stakeholders through Twitter: How nonprofit organizations are getting more out of 140 characters or less

While it may seem difficult to communicate in a meaningful manner with 140 characters or less, Twitter users have found creative ways to get the most out of each Tweet by using different communication tools. This paper looks into how 73 nonprofit organizations use Twitter to engage stakeholders not only through their tweets, but also through other various communication methods. Specifically it looks into the organizations utilization of tweet frequency, following behavior, hyperlinks, hashtags, public messages, retweets, and multimedia files. After analyzing 4655 tweets, the study found that the nation's largest nonprofits are not using Twitter to maximize stakeholder involvement. Instead, they continue to use social media as a one-way communication channel as less than 20% of their total tweets demonstrate conversations and roughly 16% demonstrate indirect connections to specific users.     

Live audience responses to live televised election debates: time series analysis of issue salience and party salience on audience behavior

Televised political debates are the platforms for party leaders to outline their party's political programs and to attack those of their political opponents. At the same time journalists who moderate the debates are testing the party leaders’ ability to clearly outline and defend their programs. Television audiences of election debates evaluate these party leaders and political parties based on their television performances. Prior to the social media era, viewers’ evaluations were collected through phone surveys or web questionnaires. Nowadays viewers share their opinions in real-time on social media. Particularly Twitter is used in the Netherlands as the platform to share these opinions. In this study tweets produced by the audiences of five different televised debates that took place during the campaign for the Dutch 2012 parliamentary elections are analyzed in terms of tweeting about politicians and parties as well as political issues, as well as the content of the debates. This allowed us, using time series analysis, to test the relation between issue salience in debates and issue salience of the audience on Twitter. The issues of ‘Employment and income’ and ‘Europe’ were the most tweeted about, roughly aligning with the attention these issues received in televised debates. Findings further show there are consistent audience reactions to issues discussed in the debates: issues of ‘Housing’, ‘Care for the needy', and ‘Europe’ showing the strongest effects. However, candidates and parties are not explicitly associated by people active on Twitter when certain political issues are being debated on TV.     

BETWEEN BROADCASTING POLITICAL MESSAGES AND INTERACTING WITH VOTERS

Politicians across Western democracies are increasingly adopting and experimenting with Twitter, particularly during election time. The purpose of this article is to investigate how candidates are using it during an election campaign. The aim is to create a typology of the various ways in which candidates behaved on Twitter. Our research, which included a content analysis of tweets (n?=?26,282) from all twittering Conservative, Labour and Liberal Democrat candidates (n?=?416) during the 2010 UK General Election campaign, focused on four aspects of tweets: type, interaction, function and topic. By examining candidates' twittering behaviour, the authors show that British politicians mainly used Twitter as a unidirectional form of communication. However, there were a group of candidates who used it to interact with voters by, for example, mobilizing, helping and consulting them, thus tapping into the potential Twitter offers for facilitating a closer relationship with citizens.     

Public Sociology on Twitter: a Space for Public Pedagogy?

Research has examined various elements of Twitter; however, no scholarship has explored how sociologists currently use the platform. This empirically driven paper explores how individuals that self-identify as sociologists on Twitter use the popular micro-blogging social media site. A total of 152,977 tweets from Twitter profiles of 130 sociologists were collected and examined using qualitative media analysis. The potential use of Twitter allows the sociologist to become both the generator and interlocutor of dialogue with publics. We frame our data analysis and discussion around the core theme of expertise - namely, the role that expertise plays in the use of Twitter by sociologists. Our findings indicate that when sociologists used Twitter as sociologists (i.e., drawing upon their stated research expertise) little direct engagement with publics occurred. Thus, while sociologists appear to be using Twitter as a space for public sociology, the use of this interactive platform is mostly limited to the generation of content, a finding consistent with Burawoy’s traditional form of public sociology. Suggestions for future research are noted.     

The more attacks,the more retweets: Trump’s and Clinton’s agenda setting on Twitter

The present study aims to contribute to the agenda setting theory and political campaign literature by examining candidates’ tweets and their effects on voter reactions in the context of the 2016 U.S. presidential election. Content analysis of Donald Trump’s and Hillary Clinton’s 3-month tweets (N = 1575) revealed that half of their tweets were attacks, and those attacks were effective in attracting favorites and retweets for both candidates. Their tweets reflected their issue agendas highlighted on campaign websites, and they mainly emphasized issues owned by their parties in both venues. Some of the issues Trump stressed in his tweets (i.e., media bias and Clinton’s alleged dishonesty) drew significantly more favorites and retweets, suggesting public agenda setting possibilities through Twitter. None of the issues Clinton emphasized were significant predictors of favorites and retweets. However, visual elements such as pictures and videos were effective in bringing voter reactions for Clinton. While Clinton sent twice as many tweets as Trump did during the three months, Trump’s tweet received in average three times as many favorites and retweets as Clinton’s. Overall, the results show that Trump was more successful than Clinton in drawing public attention to preferred issues through Twitter.     

Who is leading the campaign charts? Comparing individual popularity on old and new media

Attention in the mass media is seen as crucial for electoral success. However, most ordinary candidates hardly get any attention in the news. With social media outlets becoming ever more popular, the question is whether the overall asymmetry in attention for candidates still holds today. Do candidates who dominate the traditional media during the campaign also dominate the social media? Or can candidates make up for a lack of mass media coverage by attracting attention on these new media platforms? This paper aims to answer these questions by pairing Twitter activity and Twitter popularity with newspaper attention for a large number of individual candidates in the 2014 Belgian election campaign. We expand the normalization versus equalization debate by not only looking at how much a new medium is used, but also at its success in terms of popularity and audience reach. Our findings show that the two platforms are indeed related, mainly because a small political elite dominates both old and new media. Twitter popularity and Twitter activity (albeit to a lesser extent) are higher among powerful politicians. We elaborate on why these findings are so much in line with the normalization hypothesis.     

Sports fans as crisis communicators on social media websites

Previous research has analyzed how organizations publicly respond in crisis situations. This study addresses a sports crisis, the University of Miami NCAA investigation, as an avenue for exploring how fans become surrogates for organizational crisis responses via the social media entity, Twitter. Using Coombs's (2007) strategy for reputation repair, analysis of 75 highly identified Miami fans with over 42,000 Twitter followers shows that fans were most likely to engage in (a) ingratiation, (b) reminder, (c) attack the accuser, and (d) divert attention as primary methods of coping with the scandal. New methods for reputation repair were also found within the analysis and implications for organizations, academic institutions, sports research, and crisis communication theory are articulated.     

Twitter publics: how online political communities signaled electoral outcomes in the 2010 US house election

Online social networks are an important setting for understanding the intersection of online communities and offline political processes. This paper analyzes the different ways that people discuss elections on Twitter. Using data from a random sample totaling 113,985 tweets and 30,995 users, we examine the differences between users who employ various strategies to talk about US 2010 Congressional candidates. We show that users who simply include the text of a candidate's name in a message exhibit different behaviors than those who use platform-specific mechanisms. Users who employ free-text tend to have younger accounts, are less likely to be ‘verified’, and generate fewer messages about candidates. Furthermore, candidates’ share of the free-text Twitter public has a larger correlation with their vote tallies than @mentions or hashtags. This research has methodological implications for studying the dynamics between online discourse and offline behavior. Overall, our findings support the view that forms of communication that are more accessible are more indicative of broader social trends.     

Grass-roots reflections on substance abuse. A community dialogue approach

The Greater Cleveland Dialogue brings together people from all walks of life to express their sufferings and opinions. Professional ethicists have a role to play in this process, but chiefly as listeners and interpreters rather than as theoreticians. The ethics that arises from this process is at least as useful as the conclusions that descend deductively from the many rival "first principles" of a more theory-driven approach. If community dialogues provide a partial answer to questions of ethics and health care, they do so because they include the public. Policies related to health care affect the public and must be in tune with public sentiment if they are to be effective. Moreover, a different style of health care ethics emerges from the dialogue process. My view is that a truly public bioethics is ultimately necessary, since the policies our society develops in the area of health care can be meaningful only if they are grounded in the general will. We need to work harder at widening the umbrella of bioethics to include the public, for the sake of the community and for our own education as professionals. Certainly major questions for the future surround the nature of consensus and the process of achieving it.     

Social media crisis communication: Enhancing a discourse of renewal through dialogic content

This qualitative study investigates through a case study how dialogic content, which is shared on social media, facilitates stakeholder support and builds relationships to advance a discourse of renewal. Prior research on crisis communication in social media thoroughly investigated crisis response theories relating to reputation management and image restoration. To date, however, a paucity of research has considered how content could facilitate stakeholder support and relationships in crisis communication.The findings show that when an organization commits to transparent, interactive dialogue during a social media crisis on a social media platform, stakeholders are pulled to authentic content because they are interested and actively seeking for relevant information. Dialogic content may also boost stakeholder support and encourage relationship building to help move the organization forward after the crisis with dialogic communication. The insights gained from this study create value for wider audiences in terms of how dialogic content can be used for social media crisis communication, to move beyond reputation and image repair to become meaningful to stakeholders.     

Mandating dialogue? International perspectives on differences between theory and practice

This paper replicates an Australian study (Lane, 2018) into how public relations practitioners understand dialogue in practice. The original study found practitioners believed they were carrying out dialogue legally required by government, but what they were doing was no more than two-way communication. It also found practitioners’ operating environments meant they could never actually undertake dialogue, even if mandated to do so. These empirically-based insights revealed the existence of gaps between theory and practice in dialogue in public relations. The study was repeated in Austria to determine if these findings were consistent internationally, and to consider what this might mean for the place of dialogue in public relations. Examples of so-called mandated ‘dialogue’ provided by Austrian public relations practitioners in semi-structured interviews were analyzed using Kent and Taylor’s (2002) five principles of dialogue. This analysis showed that despite the Austrian practitioners’ familiarity with the work of Habermas on dialogue, the mandated communication they carried out was not dialogue. The Austrian experience also showed that the nature of the underlying context of mandated communication—the need to achieve agreement between parties in varying levels of conflict; and conducting communication within boundaries of time and non-negotiable pre-existing decisions—meant dialogue could never occur. Comparing the two studies demonstrated high levels of similarity between the countries’ results, which we hope can provide the starting point for the development of a longitudinal and international perspective. This paper concludes that the place of dialogue in the theory and practice of public relations is dependent on the education of practitioners in its implementation; and a re-thinking of the role of the aspirational in situations where it can never be attained.     

MASTERING THE ART OF SOCIAL MEDIA

Online communication has become a central part in the communication repertoires of political actors in Western mass democracies. In Switzerland, where broadband, internet use, and media literacy are amongst the highest in the world, all major political parties run their own website and are active on social media. This article seeks to show how Swiss political parties deal with social media, how they implement it and how they use social media. The study builds on empirical data from a structural analysis of party websites, the official Facebook sites, and Twitter feeds. These social media sites were analysed for their resonance, update frequency, and thematic clusters focusing on information, mobilization, and participation. A weekly assessment of the user numbers illustrates the development of user resonance throughout the 2011 election year. While political parties claim to appreciate the dialogue and mobilization potentials of social media, they mainly use social media as an additional channel to spread information and electoral propaganda. The overall resonance is still on a very low level. The data seem to sustain the normalization hypothesis, as larger parties with more resources and voters are better able to generate effective communication and to mobilize online than small and marginal parties.