Shaping Clients' Answers: Departures from neutrality in care-staff interviews with people with a learning disability

What can happen when care staff interview clients with a learning disability? We examine tape-recordings of five questionnaire-based interviews designed to yield information on the clients' perceptions of the quality of the service provided to them. Of interest was the way in which the care staff, who were not formally trained in interview skills, delivered the 42-item questionnaire that formed the basis for the interview. It was discovered that interviewers replicated a number of non-neutral practices previously identified in a set of similar interviews administered by formally-trained professionals. They also introduced further deviations from neutral interviewing. The effect of these practices on the information recorded as the respondents' answers is discussed. We note that any interviewer is faced with a dilemma of choosing between literal (but potentially robotic and insensitive) and tailored (but potentially unstandardised and invalid) administration of a questionnaire. We argue that the deviations we see here show the interviewers falling on the side of 'liberal' administration. The net effect was arguably to prompt 'better' answers. When what is being recorded is an 'audit' of services provided to respondents, there is a real-life danger that their perceptions are being improved by what is ostensibly a neutral interview.     

Burnout and Secondary Trauma Among Forensic Interviewers of Abused Children

This study examined factors associated with burnout and secondary trauma among forensic interviewers of abused children. Sixty-six forensic interviewers who are affiliated with advocacy centers across the United States completed an online survey. The Oldenburg Burnout Inventory and Secondary Traumatic Stress Scale were used to measure burnout and secondary trauma, respectively. Results indicate that organizational satisfaction has a moderate inverse relationship with burnout and a slight inverse relationship with secondary trauma. The number of forensic interviews conducted or length of employment in forensic interviewing did not have a strong relationship with either burnout or secondary trauma.     

Anthropological Takes on (Im)Mobility

In this introduction, we outline the general conceptual framework that ties the various contributions to this special issue together. We argue for the importance of anthropology to “take on” mobility and discuss the advantages of the ethnographic approach in doing so. What is the analytical purchase of mobility as one of the root metaphors in contemporary anthropological theorizing? What are the (dis)advantages of looking at the current human condition through the lens of mobility? There is a great risk that the fast-growing field of mobility studies neglects different interpretations of what is going on, or that only patterns that fit the mobilities paradigm will be considered, or that only extremes of (hyper)mobility or (im)mobility will be given attention. The ethnographic sensibilities of fieldworkers who learn about mobility while studying other processes and issues, and who can situate movement in the multiple contexts between which people move, can both extend the utility of the mobilities approach, and insist on attention to other dynamics that might not be considered if the focus is first and last on (im)mobility as such. In this special issue, we do not want to discuss human mobility as a brute fact but rather analyze how mobilities, as sociocultural constructs, are experienced and imagined.     

THE SAFETY DANCE: CONFRONTING HARASSMENT, INTIMIDATION, AND VIOLENCE IN THE FIELD

This paper discusses how gender dynamics may put female researchers at risk of harassment or even violence from participants, research assistants, or bystanders when conducting fieldwork. Based on a review of the existing literature on fieldwork safety, as well as the authors' own experiences interviewing male participants, the authors argue that attention to protecting subjects of research has led the social science community to largely ignore the possibility that in some cases, researchers themselves may be at risk. The paper concludes with suggested strategies for increasing researcher safety during data collection, as well as a call for issues of fieldwork safety to be more openly discussed by supervisors, professors, advisors, and others who guide novice researchers through the fieldwork process.     

The ‘compliant’, the ‘pacified’ and the ‘rebel’: experiences with Swiss disability insurance

Switzerland’s social policies in the field of disability have been significantly reshaped over the last two decades by reducing the number of allowances awarded and by increasing the recourse to vocational rehabilitation measures. What stances do individuals who experience the implementation of these policies adopt? What kind of tests are they subjected to? How can we explain the posture they adopt – be it ‘compliant’, ‘pacified’ or ‘rebellious’ – when facing the (re)assignations of their identity and professional status? Drawing on interviews conducted with individuals who have recently been involved in programmes set up by Swiss disability insurance, we highlight their uncertainties and concerns relating to their place in society, as well as their reactions to disability insurance’s interventions.     

Using peer‐interviewing methods to explore place‐based disadvantage: dissolving the distance between suits and civilians

Collaborative and participatory research methods reflect ideals to undertake research in consultation and partnership with communities and to advance community empowerment and capacity. They offer ethical and practical approaches for conducting research addressing socioeconomic and health disparities particularly in marginalised or vulnerable communities. Peer‐interviewing is one such participatory strategy employed in studies involving hard‐to‐reach populations. However, while the value of peer‐interviewing for researchers is noted in the methodological literature, there are few discussions that critically examine the benefits and challenges of using peer‐researcher approaches, either for the interviewers themselves or the communities they represent. This study reports the findings from a qualitative study that explored the experiences of peer‐interviewers who were involved in undertaking community surveys of residents in the socioeconomically disadvantaged neighbourhoods in which they lived. We discuss the benefits and challenges that participants reported from their involvement.     

What’s the matter with being Indonesian? A social representation approach to unravelling Indonesian national identity / ¿Qué significa ser indonesio? Una perspectiva de la representación social para desentrañar la identidad nacional indonesia

Due to its diverse nature, being an Indonesian is sometimes confusing as it entails overlapping national, ethnic and religious identity. By using a social representation approach, online survey research involving 114 Indonesians was carried out to explore these questions: How do Indonesians negotiate their ethnic, religious and national identity? What identity markers should one possess to claim being an Indonesian? And lastly, who is the nationalist? Research findings suggest that national and ethnic identity as well as ethnic and religious identity were consensual, while the relation between religious and national identity was emancipated. It is also found that being a Muslim and possessing a stronger sense of ethnic identity would increase the likelihood of being a prouder Indonesian, while being a female, living abroad for 5–10 years, being a nationalist Muslim and embracing transnational Islamic movements reduced the probability of having a stronger sense of national identity.     

Clarifying question meaning in a household telephone survey

This study contrasts two interviewing techniques that reflectdifferent tacit assumptions about communication. In one, strictlystandardized interviewing, interviewers leave the interpretationof questions up to respondents. In the other, conversationalinterviewing, interviewers say whatever it takes to make surethat questions are interpreted uniformly and as intended. Respondentsfrom a national sample were interviewed twice. Each time theywere asked the same factual questions from ongoing governmentsurveys, five about housing and five about recent purchases.The first interview was strictly standardized; the second wasstandardized for half the respondents and conversational forthe others. Respondents in a second conversational interviewanswered differently than in the first interview more often,and for reasons that conformed more closely to official definitions,than respondents in a second standardized interview. This suggeststhat conversational interviewing improved comprehension, althoughit also lengthened interviews. We conclude that respondentsin a national sample may misinterpret certain questions frequentlyenough to compromise data quality and that such misunderstandingscannot easily be eliminated by pretesting and rewording questionsalone. More standardized comprehension may require less standardizedinterviewer behavior.     

Impact of Repeated Questioning on Interviewers: Learning From a Forensic Interview Training Project

Forensic interviewers have a difficult job with high risk for career burnout and secondary trauma. Few studies have addressed how new forensic interviewers or trainees experience repeated questioning and multiple interviews. This study simulated the process of training new forensic interviewers through the creation of two interview videos in which social work graduate students participated as actors portraying the roles of interviewer and child. These films served as instructional aids preparing graduate social work students for professional child welfare roles while promoting research-based approaches to interviewing children about sexual abuse allegations. Qualitative data from two cohorts of student actors were collected to analyze interviewers’ perspectives on repeated questioning and interviews in child sexual abuse cases. Two themes were extracted from the subjects’ experiences: “It is emotionally taxing” and “Navigating the interviewer role is unexpectedly complex.” Exposure to repeated questions and multiple interviews affected the performance and confidence of the interviewers.     

The Bitter End: Emotions at a Movement's Conclusion

In Chile, not long after Pinochet stepped down, many shantytown women who had fought hard in the pro‐democracy movement felt very bitter. What explains this despondence, despite the positive outcome of their movement? This article addresses a question the social movement literature neglects: the question of how people feel when a movement ends. In doing so, it contributes to the literatures on movement decline and emotions in movements. I use ethnographic data from a year's fieldwork in Chile to suggest that at the end of a movement, even when it has succeeded in terms of achieving its goals, activists can feel disillusioned, disconnected, and abandoned.     

You don't bring me anything but down: adolescent romance and depression

What accounts for the sex difference in depression that emerges during the period of adolescence? We propose that females become more depressed than males in adolescence partly as a consequence of their involvement in romantic relationships. Using two waves of data from the National Longitudinal Study of Adolescent Health (N = 8,181), a study which began interviewing respondents in 1994, we compare change in levels of depression for adolescents with and without romantic involvement between interviews. Our results suggest that males and females who become romantically involved between interviews experience a larger increase in depression than their counterparts who do not; however, females experience a larger increase in depression than males in response to romantic involvement. Our results suggest that females' greater vulnerability to romantic involvement explains a large part of the emerging sex difference in depression during adolescence.     

Becoming Resilient: Overturning Common Sense — Part 1

How might we engage with the concept resilience in a world obsessed with the measurement and cataloguing of deficits and virtues alike; with predicting outcomes, producing certainty and the reification of stable identity? This article is based on a plenary address presented to the Australian Family Therapy Conference in 2009 and takes Deleuze's paraphrase of the 17th century philosopher, Spinoza as a point of departure from common sense views of identity. Can resilience be possessed by some as a personal quality enhancing their coping skills or might resilience be a vital aspect of living which passes through us? Perhaps resilience bounces back towards us and enables the unsettling of dogmatic beliefs and a stable sense of identity Enquiry might then shift from the moral; What kind of person am I? How should I live? towards an ethical position of wonder; What else might there be? What might I be capable of?This article invites an ethical exploration of desire, its capture and of resistance and explores the politics of identity; illustrated with men's journeys of struggle with violence, sexuality and belonging and the discovery of ethics and generous forms of love in the face of adversity.     

EFFECTS OF QUESTIONNAIRE DESIGN ON THE QUALITY OF SURVEY DATA

The importance of format, graphic layout, and question routinginstructions on the quality of survey data has been acknowledgedfor self-administered survey instruments, but the significanceof these factors for questionnaires administered by interviewershas not been recognized equally. This paper examines two studiesin which interviewers used different questionnaire designs toadminister the same set of survey questions to randomly selectedadult respondents in housing units that made up area probabilitysamples of the Detroit metropolitan area. The paper presentsempirical evidence of specific effects (questions skipped inerror, unprobed answers) directly attributable to the choiceof questionnaire design. The analysis shows that question nairedesign choices can either help or hurt the quality of data collectedby interviewers. Furthermore, the behaviors of experienced andinexperienced interviewers are affected in similar ways. Inother words, interviewing experience does not compensate forformat deficits in the design of survey instruments.     

Household remedies: new narratives of queer containment in the television movie

What constitutes lesbian identity and who gets to define and/or inhabit such an identity in this postmodern and mediated world? This article addresses how the structure of televisual discourse restricts and streamlines "lesbian" representations in television movies. The supposed "progress" of appearing in the virtual public spaces of television and print media may fulfill the queer impulse for visibility in opposition to cultural silence, but it may also come at the price of a depoliticization of queer life and erotic resistance. Taking notice of which deployments of "queerness" are created and supported by text of the television movie, this article seeks insight into how the queer body and queer identity are being hegemonically reconstructed for consumption by this media form.     

Police interviews of sexual assault reporters: do attitudes matter?

Sexual assault is underreported in the United States. Survivors are often reluctant to make police reports for various reasons; one is fear of revictimization by criminal justice professionals. Conversely, police officers often lack skills for interviewing crime victims. Posttraumatic stress reactions among victims can exacerbate the problem. Although some victims prefer female interviewers, it is not known whether they are more skilled. A sample of 429 police officers completed a written survey testing their rape myth acceptance and knowledge of how to interview rape reporters. A significant relationship between rape myth acceptance and interviewing skill was discovered. Although officer gender was related to interviewing skill, the effect was mediated by rape myth acceptance. Specific officer behaviors related to high rape myth acceptance were identified. Implications for selection of police to conduct victim interviews were discussed.     

The psychological measurement of childhood sexual development in Western societies: methodological challenges

Children can display sexual behavior or have sexual experiences. Different psychological research methods are available for studying these kinds of behaviors and feelings, such as interviewing or observing children (direct methods), asking adolescents or adults to retrospectively report their childhood memories or using intermediaries to observe children (indirect methods). Each of these methods has its own advantages and limitations. Based on a review of the literature, this work answers three questions: (a) What research methods are generally used to study childhood sexual development? (b) What insight do these methods give into the sexual behaviors or feelings of children? and (c) What are the advantages and limitations of each of these research methods in this research domain? Almost all studies on childhood sexual behavior and feelings use either observational or retrospective methods. In both types of studies, only behavior that is considered to be sexual from an adult perspective is reported. To gain insight into the child's perspective, one has to rely on methods other than observations or retrospective research, such as interviews with children that match their developmental limitations and competencies.     

Interviewer Effect in a Survey of Drinking Practices*

This study investigates the relationship of interviewer characteristics to the responses of their interviewees in a survey in a relatively sensitive area—drinking practices. Generally, respondents seem to have reacted to easily ascertainable characteristics of the interviewers, such as sex, status (as measured by education, occupation, and clothing), and religion. The attitudes of the interviewer toward his interviewing were also related to respondents' reported drinking. It is concluded that interviewing is a social relationship of brief duration in which the respondent's performance reflects norms that tend to emerge based on the information each of the participants is able to learn about the other.     

‘In the Company of Men’: A Reflexive Tale of Cultural Organizing in a Small Organization

A tale of fieldwork in a small organization is discussed in this article with a view to highlighting how social processes, cultural understandings and expressions of gender are produced during fieldwork interaction. The tale is told reflexively and retrospectively, recording an ongoing conversation about fieldwork experience. Central to the tale is discussion of how the researcher is drawn into ‘culture–making’ within the organization and the ways in which fieldwork interaction creates a ‘space’ through which organizational members engage with, work through and realize work–place values. In this article there are multiple levels of reflection. At one level it is examined how the organizational–researcher role of ‘emotional nurturer’ was constructed during fieldwork. At the same time some cultural insights drawn from ethnographic inquiry and intensive interviewing within the small organization are presented. The analysis is also shaped by a further layer of post–fieldwork reflection and interpretation which draws in emotional issues and expressions of gender. It is argued that a close scrutiny of fieldwork roles is important to organizational research in that it makes explicit how the researcher–‘native’ interaction is central to the theorizing process and how the researcher can become a participant in organizational culture–making.     

Police interviews with vulnerable people alleging sexual assault: Probing inconsistency and questioning conduct

Reporting sexual assault to the authorities is fraught with difficulties, and these are compounded when the complainant is hindered by an intellectual disability (ID). In a study of 19 U.K. police interviews with complainants with ID alleging sexual assault and rape, we found that most interviewing officers on occasion pursued lines of questioning which not only probed inconsistencies (which is mandated by their guidelines), but implicitly questioned complainants’ conduct (which is not). We detail two main conversational practices which imply disbelief and disapproval of the complainants’ accounts and behaviour, and whose pragmatic entailments may pose problems for complainants with ID. Such practices probably emerge from interviewers’ foreshadowing of the challenges likely to be made in court by defence counsel. As a policy recommendation, we suggest providing early explanation for the motivation for such questioning, and avoiding certain question formats (especially how come you did X? and why didn't you do Y?).