Exploring public relations in Croatia through relational communication and media richness theories

This article examines the practice of public relations in Croatia through the theories of relational communication and media richness. The findings suggest that the Croatian model of public relations is a mix of traditional media relations and personal influence. Croatian public relations is characterized by a heavy reliance on personal invitations, telephone contacts, and other relational methods for conducting and evaluating public relations. This preference for richer media tactics has implications for public relations practice and theory building.     

“I want to create change; I want to create impact”: Personal-activism narratives of Indigenous Australian women working in public relations

The role of activism is important in the field of Indigenous Australian public relations as a strategy for creating change and giving back to Indigenous people and communities. However, there is a dearth of information on how, when, and why Indigenous women employed in public relations engage in activist practices. This paper aims to help fill this gap by exploring the activist practices used by Indigenous women working in public relations in their personal lives. By considering personal activism from the perspectives of Indigenous women in public relations, we can further conceptualize activism within the profession. Through the critical lens of Indigenous women’s standpoint theory, and utilizing an Indigenous yarning method, five Indigenous women discuss their definitions of activism and the various ways in which they engage in activism within their personal lives. This paper builds upon the ideas of activism within public relations and demonstrates the power of public relations in terms of influencing social change for Indigenous people and others.     

Personal public relations: identity as a public relations commodity

Public relations for individuals is steadily emerging as a significant area of practice, yet little research and theoretical development is currently undertaken in this area. Within this article public relations for individuals, referred to in this study as personal public relations, is examined. The research identified two approaches deployed by public relations practitioners: a formative mode and an advisory mode. The formative mode is an active constitution of a public identity, whereas the advisory mode is a communication counseling approach. The paper argues that the formative role is more closely aligned to the marketing techniques of promotion and selling, whereas the advisory role fits more closely with the public relations roles of communication counseling and relationship building. Potential guidelines for ethical personal public relations work emerged from the discussion.Dr Judy Motion is a senior lecturer in the Department of Management Communication at the University of Waikato in New Zealand.     

An exploratory study of transformed media relations dimensions after the implementation of an anti-graft law in Korea

The Improper Solicitation and Graft Act, which went into effect on September 28, 2016, strictly prohibits gift giving to journalists, thereby making a traditional media relations practice in Korea illegal. A survey of 342 public relations practitioners revealed that providing monetary gifts, performing formal responsibility, building informal relationships, receiving paid media coverage, and giving and accepting informal support were found to be significant subdimensions of media relations. After implementation of the anti-graft law, public relations practitioners expressed a belief that the practice of providing monetary gifts would shrink the most and that performing formal responsibility would experience the most growth. The formal responsibility factor was significantly positively related to support for the new law and public relations ethics, while giving and accepting informal support was negatively linked to public relations ethics. Paid media coverage showed a positive relationship with public relations practitioners’ perceptions about difficulties of increasing outputs of media relations. Finally, this empirical study shows how new external regulations arising from implementation of the anti-graft law can affect the personal influence model of media relations in Korea.     

Measuring student outcomes: An assessment of service-learning in the public relations campaigns course

This study assesses the effectiveness of service-learning in the public relations capstone course by measuring perceived student learning outcomes. An assessment instrument is proposed and tested via a longitudinal survey of students (n = 210) enrolled in the public relations capstone course at a large southeastern university. Results support a general service-learning assessment instrument for public relations education that includes measures of practical skills, interpersonal skills, personal responsibility, and citizenship, as well as discipline-specific functional, creative, and research skills.     

The effect of charitable giving by celebrities on the personal public relations

This study examined how charitable giving by entertainment celebrities influences celebrity personal public relations. Survey participants showed positive attitudes toward charitable giving. Attitudes toward charitable giving positively influenced celebrity credibility perception. Credibility also influenced attitudes toward the celebrities, which in turn positively influenced the purchase intention of their performance. Also, attitudes toward charitable donations were positively associated with attitudes toward the celebrities. Scholars and practitioners need to note charitable giving as an efficient and strategic personal public relations factor and method.     

Personal influence and pre-industrial United States: An early relationship model that needs resurgence in U.S. public relations

The personal influence model of public relations, using one's influence to seek favor with government and other power bases, is seen as most applicable in Asia but also is found elsewhere in the world. Only a few writings have explicitly broached the possibility that the personal influence model is practiced in the United States. Muzi Falconi (2010) argued that U.S. public relations emphasizes persuasion, espoused by Bernays and brought to fruition through one-way messaging. While it is easy to see persuasion as dominating U.S. practice, such observation ignores the prevalence of personal influence through at least 150 years of U.S. society. As early settlers built agrarian communities, interpersonal communication fostered community pride and solidarity. During World War II, Katz and Lazarsfeld identified personal influence as a major element in U.S. communication, overriding the mass media in importance. Even today much public relations activity in the U.S. consists of organizations seeking favor from the power elites. However, with the focus on message control, scholars have overlooked the efforts and effects of personal influence. The purpose of this paper is to identify early evidences of the personal influence model in the U.S. Today, the increasing power of social media and virtual stakeholders renders the persuasion model as somewhat specious. It is time to reexamine the concept of personal influence and the greater promise it holds for returning to what public relations was and should be in the first place—a function for maintaining relationships.     

Characteristics and Dimensions of Ethical Leadership in Public Relations

This study explores the characteristics of leadership in developing and managing ethics in public relations, based on in-depth interviews with 20 public relations executives in the United States. Systematic analysis of the interview data identified multiple dimensions of ethical leadership and ethical knowledge, and suggested that ethical leadership is grounded in personal rather than professional characteristics. Personal ethics, interpersonal behaviors, and articulation of ethical standards emerged as 3 salient characteristics of an ideal leader in facilitating knowledge transfer of ethics in public relations organizations. Ethical knowledge is implicit, intangible, personal, and often difficult to identify or articulate, posing a challenge for the transfer of knowledge through structured and formalized approaches. Theoretical implications and practical recommendations are discussed.     

Coming Out to Tell Our Stories: Using Queer Theory to Understand the Career Experiences of Gay Men in Public Relations

Despite the increasing focus on understanding the diversity of public relations, academics and practitioners have largely ignored gay men. Grounded in queer theory, this qualitative study examines the experiences of gay men working in public relations. We used in-depth interviews and focus groups to allow participants to discuss their careers openly. Practitioners indicated that they enjoyed working in public relations, although they pointed out areas of dissatisfaction and suggested ways to improve the working environment for gay men. These include an increased awareness of personal lives and the gay community, reduction of stereotypes, and adopting diversity-friendly policies.     

Comparing the Decision Structures of Public Relations Agencies and Clients

In this study, I use K. R. Hammond's version of social judgment theory (Hammond, Stewart, Brehmer, & Steinmann, 1975) to examine the conscious and covert judgment patterns of a group of public relations agency consultants and their clients. Respondents assessed 30 hypothetical public relations proposals that combined different mixtures of five decision factors: cost effectiveness, measurability, image support, marketing support, and feasibility. Analysis based on the lens model equation revealed that both groups emphasized bottom-line considerations over less quantifiable ones; that clients, more than agency professionals, understood how they valued the decision factors and acted on that knowledge; that the two groups' subjectively specified judgment weights showed closer agreement than their actual decisions about public relations plans; and that flawed self-understanding and inconsistent decision making, particularly among agency professionals, accounted for most disagreement in practice.     

Public relations in Kenya: An exploration of models and cultural influences

This pioneer study explores the public relations models that inform the practice of public relations in Kenya, and the cultural values that influence this practice. Results show the personal influence model as the most used by practitioners in Kenya, while individualism is the most experienced cultural value. The strong correlation between personal influence model and Hofstede's cultural value of femininity points to the practitioners’ strong desire for good interpersonal relationships with colleagues, supervisors, clients and key publics.     

Why do people take to the streets? Understanding the multidimensional motivations of protesting publics

This study enhances our understanding of protesting publics by exploring the motivations that trigger individuals to take part in protests. This study used 22 in-depth interviews for one case and 25 in-depth interviews for another to investigate why individuals participate in anti-government protests. At the collective level, individuals participated in protests to communicate with and warn their governments; at the individual level, protestors expected to learn through active participation, gain personal satisfaction, and vent their emotions. This study contributes to public relations theory and practices specific to government public relations.     

Discrepancy Between Korean Government and Corporate Practitioners Regarding Professional Standards in Public Relations: A Co-Orientation Approach

This study examines the perceptional accuracy and the extent of the discrepancy between the professional standards of government and corporate public relations practitioners. Using a co-orientation approach in a national survey of randomly selected public relations professionals in Korea, it also measured practitioners' own attitudes as well as responses to questions about the attitudes of their peers concerning professional standards.

The results of this study suggest the influence of cultural perspectives. First, gender inequality in the relationship hierarchy has been largely eliminated but there is still no social and occupational consensus in the Korean public relations field. Second, the personal influence model and the behavior of gao guanxi (personal relations) still operate in the public relations of government systems, which have paternal authoritarian cultures. Government practitioners, nevertheless, feel strongly about the importance of social scientific research in their field and desire closer relationships with their communities and publics.     

Conceptualizing ethical knowledge and knowledge transfer in public relations

In a survey with 350 public relation practitioners, this study examined practitioners’ conceptualizations of ethical knowledge and ethical training through a knowledge management framework. The findings show that practitioners characterized ethical knowledge as a form of tacit knowledge that is personal in nature. However, ethical knowledge in public relations is tacit only to the extent that it is a personal body of knowledge grounded in individual actions and experiences. As a professional construct, ethical knowledge in public relations is explicit in that it is a tangible form of knowledge that could be communicated and shared in the workplace.     

The public is personal: reflections on the ethical dimensions of selfie research

Derived from the standards of feminist qualitative research, this methodological reflection develops ‘the public is personal’ as a mode of critical awareness for visual culture researchers working with social media data such as the selfie. Against the prevalent logic of ‘but the data is already public’, this paper draws on empirical and theoretical insights to argue that the publicness of digital data is no indication of an individual’s consent to its use in contexts beyond how they originally intended. Rather than treating digital data as purely metric or divorcing it from its creator, researchers must be cognisant of the complex negotiations of privacy, agency, and subjectivity such artefacts represent. By centring the person behind the data, ‘the public is personal’ asserts the qualitative dimensions of publicly available digital data as key ethical considerations which defy generalities and require adaptive, reflexive responses.     

Clientelism and guanxi: Southern European and Chinese public relations in comparative perspective

This paper compares and analyzes the practice of public relations between Southern European countries (Greece, Italy, Portugal, and Spain) and China. The author argues Western countries are not a monolithic entity and there are a number of similarities, mainly focused on the importance of personal relationships, that shape the public relations field in Europe and Asia. A review of the concepts of guanxi and clientelism, both based on the asymmetrical character of relationships based on the abdication by the client of any potential autonomous access to the use of resources and to the setting up of public goods and services, revealed the importance of personal relationships and the emphasis of government relationships at the expense of other publics. Despite the consideration of the Anglo-Saxon symmetrical public relations model as a normative ideal among professionals, persuasive models are prevalent in the public relations practice in these societies.     

Moral dilemmas,trials, and gray areas: Exploring on-the-job moral development of public relations professionals

This qualitative exploratory study applied moral development theory to examine how 35 public relations professionals perceived their on-the-job moral development. Findings suggest that public relations professionals gain moral growth via dialogue and experience-based encounters involving moral values and moral intuition over the span of their careers. Results confirm previous theoretical research regarding moral development of public relations professionals situating practitioners as moral thinkers who apply personal and societal moral values to industry contexts.     

What do we know about government public relations (GPR)? A systematic review of GPR in public relations literature

Despite the importance of public relations within local, national, and international government organizations, government public relations (GPR) is still an understudied field in public relations research when compared to its corporate and nonprofit counterparts and has been critiqued for lacking theoretical development (Liu & Horsley, 2007). To present the accumulated knowledge about GPR, this study used content analysis and bibliometric network analysis to systematically review 155 articles published in key public relations journals from 1976 to 2021. Our findings illustrate the status of GPR scholarship in terms of publication trends, authorship, research contexts, research topics, theoretical knowledge structure, methodological approaches, and ethical considerations. Findings suggest that GPR is a fast-growing field attracting international and multidisciplinary scholarly interests; yet has not been clearly defined and theorized. With strong theoretical roots in relationship management, GPR has the potential to develop context-relevant theories capturing the distinctive relational dynamics in various government communication situations. This study proposes a work-in-progress definition of GPR, identifies critical research gaps, and suggests future research directions to assist GPR in developing into a distinct and promising subfield of public relations research.     

Korean practitioners and journalists: Relational influences in news selection

This study investigates how source–media relationships influence perceptions toward news selection from the public relations practitioners’ viewpoint in Korea. The results show that Korean public relations practitioners who perform formal media relations believed that journalists would select news stories based on journalists’ media routine principles, such as using government sources. In contrast, Korean public relations practitioners who perform informal or monetary media relations believed that journalists would select news stories based on journalists’ extra-media factors, such as personal relationships with public relations practitioners.     

Industry perceptions of intercultural competence in Singapore and Perth

This study investigates public relations practitioner perceptions of intercultural competence i.e. the skills required in an increasingly globalized world. The findings, drawn from analysis of interviews with seventeen practitioners in two cities in Australasia, reveal intercultural competence is perceived as integral to public relations practise, regardless of whether the public relations activity occurs across national borders. Although practitioners value personal attributes such as openness and adaptability, the findings suggests that practitioners require intercultural competence, as procedural knowledge i.e. of specific cultures and as conceptual knowledge i.e. a reflexive and dynamic understanding of culture. More research is needed to understand the relationship between culture and public relations, and industry expectations regarding intercultural competence in an era of globalization.