Planning an organizational wellness initiative at a multi-state social service agency

Increasingly, organizations in general, and social service organizations, specifically, are recognizing the importance of planning and evaluating organizational wellness initiatives. Yet, few participatory models for carrying out these aims exist. For this study, researchers utilized concept mapping (CM) to explicate a conceptual framework for planning, and subsequently evaluating, a wellness initiative at a multi-state social service organization. CM is a participatory approach that analyzes qualitative data via multi-dimensional scaling and hierarchical cluster analyses. Outputs include a number of visual depictions that allow researchers to explore complex relationships among sets of the data. Results from this study indicated that participants (N = 64), all of whom were employees of the agency, conceptualized organizational wellness via an eight-cluster solution, or Concept Map. Priority areas of this framework, specifically importance and feasibility, were also explored. After a brief review of pertinent literature, this article explicates the CM methodology utilized in this study, describes results, discusses lessons learned, and identifies apt areas for future research.     

Beauty and social capital: Being attractive shapes social networks

It is a fact of life that being beautiful is advantageous (Hamermesh, 2011). Whether we consider incomes or the marriage market, the more attractive one is, the better one does. Drawing on psychological research that explains why beauty pays, we hypothesize that more attractive people will exploit social network opportunities differently than less attractive people and, consequently, their networks will comprise more beneficial features. As predicted, results of an experiment showed that more attractive people were more likely to select for themselves more profitable broker positions in networks relative to other positions and relative to less attractive people. Relying on network data supplied by young professionals, in a follow-up study we found that the networks of more attractive people were relatively less dense, as the findings of Study 1 would imply. We discuss the implications for our work as well as highlight the need for further research into an understudied, but potentially influential brokerage contingency factor—physical appeal.     

Networked discontent: The anatomy of protest campaigns in social media

We analyze the communication network that emerged in social media around an international protest campaign launched in May 2012. Applying insights from network science and the theory of brokerage, we examine the cohesion of the network with community detection methods, and identify the users that spanned structural holes, creating bridges for potential information diffusion. We also analyze actual message exchange to assess how the network was used to facilitate the transmission of information. Our findings provide evidence of fragmentation in online communication dynamics, and of a distribution of brokerage opportunities that was both uneven and underexploited. We use these findings to assess recent theoretical claims about political protests in the digital age.     

Categorical attribute based centrality: E–I and G–F centrality

In a paper examining informal networks and organizational crisis, Krackhardt and Stern (1988) proposed a measure assessing the extent to which relations in a network were internal to a group as opposed to external. They called their measure the E–I index. The measure is now in wide use and is implemented in standard network packages such as UCINET ( Borgatti et al., 2002). The measure is based on a partition-based degree centrality measure and as such can be extended to other centrality measures and group level data. We explore extensions to closeness, betweenness and eigenvector centrality, and show how to apply the technique to sets of subgroups that do not form a partition. In addition, the extension to betweenness suggests a linkage to the Gould and Fernandez brokerage measures, which we explore.     

Sociology of School Boards: A Social Capital Perspective

School boards have received little attention in sociology of education. Drawing on organizational sociology, a model of school board social capital is proposed that treats brokerage (external ties) and closure (internal ties) as the key dimensions of board functioning. The model brings together insights from limited research on school boards concerning members' internal and external ties and recasts them as the building blocks of a unifying theoretical framework. It also proposes specific performance outcomes at the district level. The model is tested using the data from a representative sample of Pennsylvania districts. The analysis not only explores brokerage and closure patterns among school boards, but also examines their implications for academic outcomes. Findings suggest that eighth grade reading and mathematics performance are highest in districts, where boards exhibit high levels of both brokerage and closure, and lowest in districts, where brokerage and closure are both low.     

Structural holes and bridging in two-mode networks

Social networks are often structured in such a way that there are gaps, or “structural holes,” between regions. Some actors are in the position to bridge or span these gaps, giving rise to individual advantages relating to brokerage, gatekeeping, access to non-redundant contacts, and control over network flows. The most widely used measures of a given actor’s bridging potential gauge the extent to which that actor is directly connected to others who are otherwise not well connected to each other. Unfortunately, the measures that have been developed to identify structural holes cannot be adapted directly to two-mode networks, like individual-to-organization networks. In two-mode networks, direct contacts cannot be directly connected to each other by definition, making the calculation of redundancy, effective size, and constraint impossible with conventional one-mode methods. We therefore describe a new framework for the measurement of bridging in two-mode networks that hinges on the mathematical concept of the intersection of sets. An actor in a given node class (“ego”) has bridging potential to the extent that s/he is connected to actors in the opposite node class that have unique profiles of connections to actors in ego’s own node class. We review the relevant literature pertaining to structural holes in two-mode networks, and we compare our primary bridging measure (effective size) to measures of bridging that result when using one-mode projections of two-mode data. We demonstrate the results of applying our approach to empirical data on the organizational affiliations of elites in a large U.S. city.     

A social capital approach to improving public relations’ efficacy: Diagnosing internal constraints on external communication

This article extends Heath's (2006) concept of fully functioning society theory (FFS) and argues that public relations can be used as a force to enhance collective social capital in communities. To serve this purpose, however, the effectiveness of an organization to serve its external publics is often dependent on the status and relationships the public relations function has developed within the organization. This paper provides a network analysis of a government agency in Jordan that illustrates the relationship between internal organizational social capital and the potential problems for establishing external relationships with publics. Implications for public relations research methods and theory are also discussed.     

Good health and the bridging of structural holes

Bridges that span structural holes are often explained in terms of the entrepreneurial personalities or rational motivations of brokers, or structural processes that lead to the intersection of social foci. I argue that the existence and use of bridges in interpersonal networks also depends on individuals’ health. Poor health may make it more difficult to withstand the pressures and to execute some of the common tasks associated with bridging (e.g., brokerage). I examine this possibility using egocentric network data on over 2500 older adults drawn from the recent National Social Life, Health, and Aging Project (NSHAP). Multivariate regression analyses show that both cognitive and functional health are significantly positively associated with bridging, net of sociodemographic and life-course controls. The relationship between functional (kinesthetic) health and bridging appears to be partially mediated by network composition, as older adults who have poorer functional health also tend to have networks that are richer in strong ties. Several potential mediation mechanisms are discussed. Cognitive function remains significantly associated with bridging net of network composition, suggesting that the inherent challenges of maintaining bridging positions may be more difficult to cope with for those who have cognitive impairments than for those who have functional impairments such as limited mobility. An alternative explanation is that cognitively impaired individuals have more difficulty recognizing (and thus strategically using) bridges in their networks. Theoretical implications and possibilities for future research are discussed.     

Understanding the Importance of Organizational Resources to Explain Organizational Problems: Evidence from Nonprofit Sport Clubs in Germany

Nonprofit sport clubs experience organizational problems regarding the recruitment and retention of members, volunteers, and coaches, and the financial situation of the club. The purpose of this study is to investigate the impact of different types of organizational resources on the severity of organizational problems. A theoretical framework based on the concept of organizational capacity is presented, which explains the influence of human, financial, infrastructure, and cultural resources on organizational problems. The empirical evaluation is undertaken using data from a nationwide online survey of nonprofit sport clubs in Germany (n = 19,345). The regression results show that human resources (women on the board, secondary volunteers, etc.), financial resources (Herfindahl index), infrastructure resources (own facilities, and public facilities), and cultural resources (e.g., strategic policy, formation policy, value of conviviality, and variety of sports) are significant determinants of organizational problems. The findings of this study have implications for the management of voluntary sport organizations.     

The co-evolution of gossip and friendship in workplace social networks

This study investigates the co-evolution of friendship and gossip in organizations. Two contradicting perspectives are tested. The social capital perspective predicts that friendship causes gossip between employees, defined as informal evaluative talking about absent colleagues. The evolutionary perspective reverses this causality claiming that gossiping facilitates friendship. The data comprises of three observations of a complete organizational network, allowing longitudinal social network analyses. Gossip and friendship are modeled as both explanatory and outcome networks with RSiena. Results support the evolutionary perspective in that gossip between two individuals increases the likelihood of their future friendship formation. However, individuals with disproportionately high gossip activity have fewer friends in the network, suggesting that the use of gossiping to attract friends has a limit.     

A network centrality bias: Central individuals in workplace networks have more supportive coworkers

Combining the results of two empirical studies, we investigate the role of alters’ motivation in explaining change in ego’s network position over time. People high in communal motives, who are prone to supportive and altruistic behavior in their interactions with others as a way to gain social acceptance, prefer to establish ties with co-workers occupying central positions in organizational social networks. This effect results in a systematic network centrality bias: The personal network of central individuals (individuals with many incoming ties from colleagues) is more likely to contain more supportive and altruistic people than the personal network of individuals who are less central (individuals with fewer incoming ties). This result opens the door to the possibility that the effects of centrality so frequently documented in empirical studies may be due, at least in part, to characteristics of the alters in an ego’s personal community, rather than to egos themselves. Our findings invite further empirical research on how alters’ motives affect the returns that people can reap from their personal networks in organizations.     

When is brokerage negatively associated with economic benefits? Ethnic diversity,competition, and common-pool resources

There is a growing body of literature positively linking dimensions of social capital to economic benefits. Yet recent research also points to a potential “dark side” of social capital, where over-embeddedness in networks and the pressures associated with brokerage are hypothesized to constrain actors, having a negative effect on economic outcomes. This dichotomy suggests that context is important, yet the overwhelming majority of existing empirical evidence stems from socially homogenous populations in corporate and organizational settings, limiting a broader understanding of when and how context matters. We advance this discourse to a socially fragmented, ethnically diverse common-pool resource system where information is highly valuable and competition is fierce. Merging several unique datasets from Hawaii's pelagic tuna fishery, we find that network prominence, i.e., being well connected locally, has a significant, positive effect on economic productivity. In contrast, we find that brokerage, defined here as ties that bridge either structurally distinct or ethnically distinct groups, has a significant, negative effect. Taken together, our results provide empirical support to widespread claims of the value of information access in common-pool resource systems, yet suggest that in ethnically diverse, competitive environments, brokers may be penalized for sharing information across social divides. Our results thus contribute to an emerging theory on the fragile nature of brokerage that recognizes its potential perils and the importance of context.     

How publics react to situational and renewing organizational responses across crises: Examining SCCT and DOR in social-mediated crises

The prevalence of social media among networked publics calls for more research regarding how organizations can conduct effective crisis communication on social networking sites. Based on the situational crisis communication theory (SCCT) and the discourse of renewal (DOR) theory, this study examined how social media publics’ sentiments were affected by situational and renewing organizational responses in various clusters of crises. Twitter data of six crises representing three crisis clusters varying in the responsibility attribution (i.e., ambiguous, accidental, and preventable) were collected. We conducted a content analysis on organizations’ official tweets during crises (N = 59) and sentiment analysis on publics’ replies on Twitter (N = 4,340). The results showed that publics’ positive sentiments toward organizations were affected by organizational crisis responses that included instructing information, sympathy, systemic organizational learning, and effective organizational rhetoric. We recommend that crisis managers express sympathy toward publics as well as organizational learning that prevents a crisis from happening again.     

The Companies We Keep: Effects of Relational Embeddedness on Organizational Performance1

Building on first‐hand qualitative and quantitative data collected from computer motherboard manufacturers, this research proposes a contingency argument for the effects of relational embeddedness on organizational performance. Results show that the effects of embeddedness vary depending on the specific dimension of embeddedness, organizational age, performance measures, and the type of supplier relations, and that the concept is far more complex than previous literature suggests. Two main conclusions are that a closer supplier relationship improves both organizational growth rate and production quality for younger organizations, while in chipset supplier relations, a highly committed supplier worsens production quality more for younger firms.     

Social Distress and the Police

Police work is generally assumed to be inherently stressful. However, research suggests that much of the stress associated with police work may be related to the organizational and administrative setting in which the work is conducted.

This is consistent with the concept of social distress which proposes that stress is generated by the social system in which the individual functions. The implication of understanding police stress within this framework for the implementation of police stress management programs is discussed.     

An exploratory comparison of name generator content: Data from rural India

Since the 1970s sociologists have explored the best means for measuring social networks, although few name generator analyses have used sociocentric data or data from developing countries, partly because sociocentric studies in developing countries have been scant. Here, we analyze 12 different name generators used in a sociocentric network study conducted in 75 villages in rural Karnataka, India. Having unusual sociocentric data from a non-Western context allowed us to extend previous name generator research through the unique analyses of network structural measures, an extensive consideration of homophily, and investigation of status difference between egos and alters. We found that domestic interaction questions generated networks that were highly clustered and highly centralized. Similarity between respondents and their nominated contacts was strongest for gender, caste, and religion. We also found that domestic interaction name generators yielded the most homogeneous ties, while advice questions yielded the most heterogeneous. Participants were generally more likely to nominate those of higher social status, although certain questions, such as who participants talk to uncovered more egalitarian relationships, while other name generators elicited the names of social contacts distinctly higher or lower in status than the respondent. Some questions also seemed to uncover networks that were specific to the cultural context, suggesting that network researchers should balance local relevance with global generalizability when choosing name generators.     

(Net)Working out: social capital in a private health club

In Bowling Alone Robert Putnam considers the possibility that the growth of private health clubs and the rising rates of membership to such clubs might represent a counter-trend to his thesis on the decline in social capital. In this paper I explore this idea using ethnographic data and social network analysis. I show both that and how networks form in health clubs and I discuss the ways in which these networks constitute social capital for their members. In addition, however, I explore the 'dark side' of this form of social capital. I argue that high integration amongst some members of a fitness class can generate a power differential between those members and other, less integrated members who experience this negatively. Furthermore, with an eye on Burt's (2005 ) important thesis on brokerage and closure, I argue that brokerage between relatively closed clusters of agents can lead to inter-group rivalry and conflict, which, in turn, is experienced negatively by those involved.     

Givers,takers and matchers – Reciprocity styles and their contribution to organizational behaviour

This article in the journal “Gruppe. Interaktion. Organisation (GIO)” bridges Adam Grant’s popular concept of givers, takers and matchers to state-of-the-art theories and research of prosocial organizational behavior such as Organizational Citizenship Behaviour (OCB). By proposing a three-dimensional framework of social orientation, the authors provide an approach allowing the reconciliation of inter-individual differences of social motives and situational factors, enabling cooperative behavior in the workplace. The practical implications of encouraging cooperative behaviour and collegial support are indicated for individual (personnel selection and development), team (team design and values) and organizational (organizational culture development) levels.     

Because they were there: Access,deliberation, and the mobilization of networks for support

When people need help, what is the process through which they decide whom in their network to turn to? Research on social support has described a process that is deliberative in nature: people determine their needs, assess who in their network has the needed attributes—such as skill, trustworthiness, intimacy, and accessibility—and then activate that tie. Nevertheless, research in behavioral economics and other fields has shown that people make many decisions not deliberatively but intuitively. We examine this possibility in the context of social support by focusing on one factor: accessibility. Although researchers have argued that people weigh the accessibility of potential helpers as they do any other attribute, accessibility may be not only an attribute of the helper but also a condition of the situation. We develop a framework to make this question tractable for survey research and evaluate competing hypotheses using original data on an analytically strategic sample of ∼2000 college students, probing concrete instances of social support. We identify and document not one but three decision processes, reflective, incidental, and spontaneous activation, which differ in the extent to which actors had deliberated on whether to seek help and on whom to approach before activating the tie. We find that while the process was reflective (consistent with existing theory) when skill or trustworthiness played a role, it was significantly less so (consistent with the alternative) when accessibility did. Findings suggest that actors decide whom in their network to mobilize through at least three systematically different processes, two of which are consistent less with either active “mobilization” or explicit “help seeking” than with responsiveness to opportunity and context.     

Crisis management on social media: Effect of pre-crisis inoculation strategy and midst-crisis organizational interactivity

Negative user-generated contents on social media can result in detrimental impact on organizational reputation should a crisis occurs. In the present study, we sought to examine the effectiveness of implementing pre-crisis inoculation and increasing midst-crisis organizational interactivity on bolstering crisis management outcomes. Through a three-phase online experiment taking the 2 (inoculation: absence vs. presence) x 2 (organizational interactivity: low vs. high) between-subjects design (N = 184), we found that while inoculation or interactivity alone could mitigate some unfavorable crisis-related perceptions and attitude, the combination of these two strategies brought in most consistent benefits to alleviating crisis-caused reputational damage. Implications and future work are discussed.