Using Control Charts to Analyze Baseline Stability

Abstract

The present study attempted to further existing literature on increasing safe driving practices through visual prompts by targeting turn signal use at a 4-way intersection. Drivers exiting a university parking garage were presented with a visual prompt (“Please Signal and Drive Safely”) and then observed for turn signal use while entering an intersection a short time later. In addition, the effectiveness of posted signs (passive prompting) was compared to signs held by a student volunteer (mediated prompting) using a reversal (ABACA) design. The interventions increased turn signal use from a baseline of 68% to 89% and 85% for passive prompts and mediated prompts, respectively.     

Followership,leadership and social influence

Traditional research in leadership has largely relegated followers to the role of passive recipients or, at best, moderators of leader influence and behaviors. However, recent work in the area of followership has begun shifting this focus and emphasizing the possibility that followers actively have an influence over leaders, in particular leader behavior. This paper revisits traditional areas of the leadership literature and builds on the emerging followership literature to reintroduce followers as part of the social context of leaders. In an attempt to build theoretical rationales for how followers influence leader behavior we draw on the social influence (e.g., Social Impact Theory, Latane, 1981) and the power literature to suggest individual (e.g., strength and immediacy of followers) and group level (e.g., number of followers and unity of the group) characteristics that influence leader behaviors as a function of a leader's informational and effect dependence on followers.     

Intergenerational resource tensions in the workplace and beyond: Individual,interpersonal, institutional,international

The workforce is rapidly aging. Already at record highs, labor force participation rates of both over-55 and over-65 age segments are expected to nearly double in the immediate future. The current chapter describes how these sweeping demographic changes necessitate both the unprecedented utilization of older workers and intergenerational collaboration, but also present the danger of heightened generational tension. We describe the specific risk factors for such tensions, highlighting the presence of generational boundaries at multiple levels: (a) individual, (b) interpersonal, (c) institutional, and (d) international. Drawing from our own work and relevant management literature, we then identify three broad domains within which intergenerational tensions are particularly salient at each of these levels: active Succession tensions over enviable resources and influence (e.g., employment), passive Consumption tensions over shared asset usage (e.g., healthcare) and symbolic Identity tensions over figurative space (e.g., cultural fit) (SCI). We conclude with suggestions for potential interventions, and major open areas for future organizational research, both of which should focus on how to maximize the utility of unprecedented intergenerational collaboration.     

Determinants of Seeking and Avoiding Risk‐Related Information in Times of Crisis

This research is designed to provide insight into the psychological (e.g., threat appraisal or coping appraisal) and other determinants (e.g., information quality judgments or demographics) of risk information seeking or avoidance in times of an acute risk, as part of the process of increasing public resilience through adherence to risk mitigating advice. Data were collected via telephone interviews. A specialized agency interviewed 1,000 Dutch citizens, randomly confronted with one of eight fictitious, but realistic, acute risk and emergency situations. Results indicate that information seeking in an acute situation is anticipated by a less elaborate set of predictors (age and risk perception) than information seeking in a nonacute situation (age and risk perception, as well as educational level and social norm). Although risk perception is a predictor for risk information seeking, its predictive value for acute‐risk‐related behavior, as one might have assumed based on theories such as protection motivation theory (PMT) or the extended parallel process model (EPPM), appears to be limited. Implications for risk communication are discussed.     

A Prompting Procedure for Increasing Sales in a Small Pet Store

Abstract

A simple prompting procedure involving index cards was used to increase suggestive selling by the owner/operator of a small pet grooming business. Over a year of baseline data revealed that no sales prompts were given and few pet products were sold. When the owner was prompted by an index card to ask customers if they wanted to purchase pet products, sales tripled and increased four-fold by the end of the year. This study is part of an increasing interest in the behavioral analysis of consumer choice and addresses both management and marketing concerns by demonstrating how a simple, well-replicated prompting procedure can modify a key employee behavior that in turn changes customer behavior, and results in an important organizational outcome.     

On the etiology of conflict cultures

Conflict has long been conceived as a fundamental part of all organizational systems. Yet the literature on conflict is largely divorced from its organizational roots and instead focuses on general processes of conflict management at the individual and small group levels of analysis. To re-establish the organizational basis of conflict, we develop a macro-theory of conflict cultures, or shared norms that specify how conflict should be managed in organizational settings. We propose a typology of conflict cultures that draws upon two dimensions – active versus passive conflict management norms and agreeable versus disagreeable conflict management norms – and discuss the etiology of four distinct conflict cultures: dominating conflict cultures (active and disagreeable), collaborative conflict cultures (active and agreeable), avoidant conflict cultures (passive and agreeable), and passive–aggressive conflict cultures (passive and disagreeable). We discuss top-down processes (e.g., leadership, organizational structure and rewards, industry, community, and societal factors) and bottom-up processes (e.g., personality, demographics, values and social networks) through which these conflict cultures develop. We explore both positive and negative organizational outcomes associated with each conflict culture, as well as moderators of proposed effects. We conclude with theoretical, practical, and empirical implications of a conflict culture perspective.     

Reducing Passive Smoking by Promoting Self Segregation of Smokers Using Signs and Thematic Prompts

Recent research has demonstrated that passive smoking presents a long-term health hazard for nonsmokers and it is often a source of immediate discomfort for them. As a result a high percentage of nonsmokers and some smokers agree that the exposure of nonsmokers to sidestream smoke should be minimized whenever possible. An ABAB reversal design was used to test the effects of the presentation and removal of signs and thematic prompts (ashtrays) that designated a smoking area and a smoke-free area in the main University Union Cafeteria at the University of Otago. The posting of signs and the relocation of ashtrays significantly increased the proportion of the total number of smokers restricting their activity to the designated area. A follow-up observation conducted two weeks after the completion of Intervention 2 showed that this behaviour had been maintained. Although the prompts were effective in moving smokers into the smoking area the overall number of smokers did not differ significantly across conditions.     

Getting better or getting worse? Consumer responses to decreasing, constant, and ascending multi-dimensional price profiles

This research investigates consumer preferences for different multi-dimensional price profiles. Drawing on research on price affect, we investigate whether consumers prefer descending monthly installments (e.g., 40, 30, 20, 10) over constant (e.g., 25, 25, 25, 25), or ascending ones (e.g., 10, 20, 30, 40). Results of a field experiment with a sample of 1,628 German car buyers corroborate the hypothesized profile effect. In the experiment, participants were asked to evaluate different finance offers for a new car that all had the same present value but differed in terms of how the installments unfolded over time. Consistent with the hypotheses, decreasing monthly installments are evaluated more favorably than constant installments, which, in turn are evaluated more favorably than ascending installments. Furthermore, the results provide evidence for the underlying process by showing that the impact of different MDP profiles is mediated by positive affect. Finally, it was hypothesized that consumers’ individual differences (i.e., debt aversion, financial expectations, and product category knowledge) would exert a moderating influence on evaluations of different price profiles; these hypotheses, however, were only partially confirmed. Theoretical and managerial implications are discussed.     

A study of coping behaviours and teacher burnout

This study investigated whether or not factors of teacher burnout were associated with adaptive and maladaptive coping behaviour. It was found, in a sample of 365 US (north Texas) school teachers, that many physical and psychological problems (e.g., stomach aches and depression) were related to teacher burnout factors. Furthermore, the data showed that certain maladaptive coping mechanisms (e.g., excessive alcohol consumption) were associated with higher teacher burnout, while adaptive coping strategies (e.g., hobbies) were related to lower burnout levels among school teachers. An association was also revealed between certain demographic factors (e.g., gender) and coping behaviour.     

Replacing Voice Input With Technology That Provided Immediate Visual and Audio Feedback to Reduce Employee Errors

In this report from the field at two auto parts distribution centers, order selectors picked auto accessories (e.g., fuses, oil caps, tool kits) into industrial plastic totes as part of store orders. Accurately identifying all store order totes via the license plate number was a prerequisite for the warehouse management system (WMS) to track each tote to the correct sorting lane, the correct shipping door, the correct route, the correct store, and to invoice the store. Using voice technology, the order selector uttered the license plate number; however, in the event the utterance did not match the license plate number affixed to the lid of the tote, the tote was routed to a “penalty” area of the sorting lanes as a misidentified tote. Each misidentified tote cost the company approximately $500 in lost labor and lost sales. Replacing the utterance of the order selector with a scanning stylus that provided both a “good read” light indicator and a “good read” auditory beep informed the selector that the license plate had been scanned and reliably decreased the number of misidentified totes. The role of the organizational behavior management (OBM) practitioner in industrial settings in designing interventions that increase accuracy and productivity was examined.     

Leadership and Crew Resource Management in High-Reliability Organizations: A Competency Framework for Measuring Behaviors

High-reliability organizations (HROs) have emerged across a number of highly technical, and increasingly automated industries (e.g., aviation, medicine, nuclear power, and oil field services). HROs incorporate complex systems with a large number of employees working in dynamic, and potentially dangerous environments. Effectively managing contingencies in HROs, to simultaneously promote safe and efficient behaviors is a daunting task. Crew Resource Management (CRM) has emerged in HROs as a highly effective approach to training and sustaining essential skills within work teams operating across a large workforce. CRM provides a competency framework that enables adherence to standard work instructions while, at the same time, encourages adaptive variance in responding to effectively manage current environmental circumstances that depart from normal routines. This paper considers the development of CRM across several high-reliability industries, develops a behavior analytic account of CRM behaviors, and describes an approach to measuring behaviors within simulated and actual work environments.     

An Evaluation of Train-to-Code to Teach Implementation of PECS©

We evaluated the impact of a customized training program developed using an observation and behavioral coding software system (i.e., Train-to-Code) to teach implementation of Phase 3A of the Picture Exchange Communication System to four undergraduate students. The training program coached participants on all relevant steps of the procedure. To accomplish this, participants viewed multiple video exemplars of correct and incorrect implementation of each step in the sequence of behaviors, and coded these behaviors in accordance with a taxonomy developed by the experimenters. The training program provided prompts and feedback in real time based on participants’ current level of performance and required mastery of seven levels of training, each with fewer prompts and feedback, until an expert level of unprompted coding performance was demonstrated. A multiple baseline design across participants was used to evaluate the effectiveness of the training program on levels of procedural integrity during performance test probes conducted with a confederate learner before and after the completion of the training program. Results showed improved performance relative to baseline following training, and maintenance of performance at 2–4 weeks follow-up. A conceptual analysis of these findings will be discussed, along with implications for staff training in applied settings.     

Ramifications of Monitoring Service Quality Through Passively Solicited Customer Feedback*

It is common for service providers to collect data from customers as part of efforts to monitor quality. Often, this data is passively collected, meaning (a) any solicitation of feedback is done without direct customer interaction, and (b) the customer initiates any response given. Examples include customer comment cards, toll-free telephone numbers, and comment links on World Wide Web pages. This article compares passive data collection with active methods (e.g., interviews and mail surveys). Passive methods generally have lower response rates and are inherently biased, but have cost and sample frame advantages when used to monitor quality on a continuous basis. Despite the biased nature of passive methods, this article describes the successful validation of a common customer-response model with passively collected empirical data. The model is expanded to consider the impact of complaint and compliment solicitation on customers' evaluation of the service provider. Results show that this impact is negative, and that customers who spontaneously register complaints generally record higher ratings of the service provider than customers who complain in response to a complaint solicitation. Discussion and conclusions are given.     

Stressors beget stressors: The effect of passive leadership on employee health through workload and work–family conflict

The current study examined passive leadership as a potential antecedent of two commonly studied workplace stressors (i.e. workload and work–family conflict), and investigated its negative effect on employee burnout and physical symptoms via these stressors. We collected two waves of data from 274 focal participants, and one wave of data from their co-workers. Results showed that both self-reported and co-worker-reported passive leadership was positively related to employee burnout and physical symptoms, as well as workload and work–family conflict. Additionally, workload and work–family conflict partially mediated the effects of passive leadership on burnout and physical symptoms, respectively. Our findings support the notion that passive leadership can create a stressful workplace and have a detrimental effect on employees’ health.     

Bridging Practice and Theory: A Design Science Approach

Despite ambitious efforts in various fields of research over multiple decades, the goal of making academic research relevant to the practitioner remains elusive: theoretical and academic research interests do not seem to coincide with the interests of managerial practice. This challenge is more fundamental than knowledge transfer, it is one of diverging knowledge interests and means of knowledge production. In this article, we look at this fundamental challenge through the lens of design science, which is an approach aimed primarily at discovery and problem solving as opposed to accumulation of theoretical knowledge. We explore in particular the ways in which problem‐solving research and theory‐oriented academic research can complement one another. In operations management (OM) research, recognizing and building on this complementarity is especially crucial, because problem‐solving–oriented research produces the very artifacts (e.g., technologies) that empirical OM research subsequently evaluates in an attempt to build explanatory theory. It is indeed the practitioner—not the academic scientist—who engages in basic research in OM. This idiosyncrasy prompts the question: how can we enhance the cross‐fertilization between academic research and research practice to make novel theoretical insights and practical relevance complementary? This article proposes a design science approach to bridge practice to theory rather than theory to practice.     

Structural empowerment,psychological empowerment,and work engagement: A cross-country study

In this cross-country study we drew on job demands-resources theory to investigate whether psychological empowerment mediates the positive association between structural empowerment and work engagement and, consequently, task performance and intention to quit. A total of 1033 employees working in the service sector in Spain (N = 515) and the United Kingdom (N = 518) participated in the study. Multi-group structural equation modeling analyses revealed that psychological empowerment partially mediated the positive relationship between structural empowerment and work engagement, and that work engagement associated positively with task performance and negatively with intention to quit. Invariance analyses suggested that the positive link between psychological empowerment and work engagement was stronger for employees working in the UK than in Spain, providing support for partial structural invariance of the hypothesized model. These findings suggest that psychological empowerment is an underlying mechanism that may explain why structural empowerment relates positively to work engagement with implications for theory (i.e., extend the nomological network of the investigated constructs) and management practice (e.g., emphasize the role of structural empowerment for work design).     

Integrating Operational and Organizational Aspects in Interdependent Infrastructure Network Recovery

Managing risk in infrastructure systems implies dealing with interdependent physical networks and their relationships with the natural and societal contexts. Computational tools are often used to support operational decisions aimed at improving resilience, whereas economics‐related tools tend to be used to address broader societal and policy issues in infrastructure management. We propose an optimization‐based framework for infrastructure resilience analysis that incorporates organizational and socioeconomic aspects into operational problems, allowing to understand relationships between decisions at the policy level (e.g., regulation) and the technical level (e.g., optimal infrastructure restoration). We focus on three issues that arise when integrating such levels. First, optimal restoration strategies driven by financial and operational factors evolve differently compared to those driven by socioeconomic and humanitarian factors. Second, regulatory aspects have a significant impact on recovery dynamics (e.g., effective recovery is most challenging in societies with weak institutions and regulation, where individual interests may compromise societal well‐being). And third, the decision space (i.e., available actions) in postdisaster phases is strongly determined by predisaster decisions (e.g., resource allocation). The proposed optimization framework addresses these issues by using: (1) parametric analyses to test the influence of operational and socioeconomic factors on optimization outcomes, (2) regulatory constraints to model and assess the cost and benefit (for a variety of actors) of enforcing specific policy‐related conditions for the recovery process, and (3) sensitivity analyses to capture the effect of predisaster decisions on recovery. We illustrate our methodology with an example regarding the recovery of interdependent water, power, and gas networks in Shelby County, TN (USA), with exposure to natural hazards.     

随机跳跃幅度的最优消费与证券选择策略问题

在最优消费与证券选择问题中,假定投资市场有两种资产可供选择:一种为无风险资产(银行债券),另一种为风险资产(股票).由于受重大信息的影响,风险资产的价格往往会产生跳跃.文章研究了这种带跳跃的投资问题,用泊松过程与布朗运动模拟了投资者的财富过程.为使投资者在整个生命周期的消费效用期望值最大,在跳跃幅度为一随机变量的条件下,利用贝尔曼动态规划原理,导出了最优消费及投资策略所满足的方程组,并且在跳跃幅度的概率分布已知的情况下,针对具体的参数值,给出了最优初始策略的数值解与最大消费效用期望值.     

Informing Ex Ante Event Studies with Macro‐Econometric Evidence on the Structural and Policy Impacts of Terrorism

Economic consequence analysis is one of many inputs to terrorism contingency planning. Computable general equilibrium (CGE) models are being used more frequently in these analyses, in part because of their capacity to accommodate high levels of event‐specific detail. In modeling the potential economic effects of a hypothetical terrorist event, two broad sets of shocks are required: (1) physical impacts on observable variables (e.g., asset damage); (2) behavioral impacts on unobservable variables (e.g., investor uncertainty). Assembling shocks describing the physical impacts of a terrorist incident is relatively straightforward, since estimates are either readily available or plausibly inferred. However, assembling shocks describing behavioral impacts is more difficult. Values for behavioral variables (e.g., required rates of return) are typically inferred or estimated by indirect means. Generally, this has been achieved via reference to extraneous literature or ex ante surveys. This article explores a new method. We elucidate the magnitude of CGE‐relevant structural shifts implicit in econometric evidence on terrorist incidents, with a view to informing future ex ante event assessments. Ex post econometric studies of terrorism by Blomberg et al . yield macro econometric equations that describe the response of observable economic variables (e.g., GDP growth) to terrorist incidents. We use these equations to determine estimates for relevant (unobservable) structural and policy variables impacted by terrorist incidents, using a CGE model of the United States. This allows us to: (i) compare values for these shifts with input assumptions in earlier ex ante CGE studies; and (ii) discuss how future ex ante studies can be informed by our analysis.     

Assessing the Effects of Information About Global Population Growth on Risk Perceptions and Support for Mitigation and Prevention Strategies

The human population is forecast to increase by 3–4 billion people during this century and many scientists have expressed concerns that this could increase the likelihood of certain adverse events (e.g., climate change and resource shortages). Recent research shows that these concerns are mirrored in public risk perceptions and that these perceptions correlate with a willingness to adopt mitigation behaviors (e.g., reduce resource consumption) and preventative actions (e.g., support actions to limit growth). However, little research has assessed the factors that influence risk perceptions of global population growth (GPG). To contribute to this important goal, this article presents three studies that examined how risk perceptions of GPG might be influenced by textual‐visual representations (like those in media and Internet articles) of the potential effects of GPG. Study 1 found that a textual narrative that highlighted the potential negative (cf. positive) consequences of GPG led to higher perceived risk and greater willingness to adopt mitigation behaviors, but not to support preventative actions. Notably, the influence of the narratives on perceived risk was largely moderated by the participant's prior knowledge and perceptions of GPG. Contrary to expectations, studies 2 and 3 revealed, respectively, that photographs depicting GPG‐related imagery and graphs depicting GPG rates had no significant effect on the perceived risk of GPG or the willingness to embrace mitigation or preventative actions. However, study 3 found that individuals with higher “graph literacy” perceived GPG as a higher risk and were more willing to adopt mitigation behaviors and support preventative actions.