Determinants and Consequences of Social Trust*

This article provides an overview of social trust, examining its various aspects and components. Trust is best understood in a sociological sense by focusing on its important relational characteristic. Following this lead, the article discusses briefly how social trust relates to social capital and examines factors that shape the development of social trust, along with outcomes related to variations in trust, classifying them by analytical level (i.e., individual, community, group, organizational, and societal). The article concludes by assessing the strengths and weaknesses of existing research and by identifying some important questions that have not yet been adequately addressed.     

Trust in the Internet as an experience technology

Trust in the Internet and related information and communication technologies - 'cybertrust' - could be critical to the successful development of 'e-services', such as e-government, e-commerce, e-learning and democratic participation in the rapidly expanding online public sphere. This paper explores trust in cyberspace based on an analysis of data from an Oxford Internet Survey conducted by the Oxford Internet Institute using a multi-stage, national probability sample in Great Britain. The paper highlights various perspectives on the meaning of trust and draws on findings from the Oxford Internet Survey to explore and refine key social determinants of cybertrust. Evidence from this research provides fresh insights into the factors shaping trust in the Internet, arguing that cybertrust, defined as a confident expectation, is influenced by experience, defined operationally by several indicators of proximity to the Internet, in ways shaped by educational background. The potential for using these results to better understand the role of trust on Internet use is addressed, as well as the more indirect implications for reinforcing digital divides.     

Trust,Social Capital,and Intermediation Roles in Microfinance and Microenterprise Development

This study examines the role of trust and intermediation functions in microfinance and microenterprise development. Fifteen Self-help Groups (SHGs) were selected from three different locations in India for Focus Group Discussions (FGDs) and in-depth personal discussions. The peer trust was found higher than the intermediation trust during the microfinance group formation as well as group operations. The level of intermediation trust was higher than the peer trust during microenterprise development. The entry level trust was cognitive in nature, and transformed to ‘affective peer trust’ and ‘affective intermediation trust’ at the operational level. Trust was found to be the causality of social capital in SHGs. Intermediation trust was higher for early adopters of entrepreneurship than that of the late adopters. In case of microentrepreneur, the cognitive intermediation trust was transformed to affective intermediation trust with the passage of time.     

Spill‐Up and Spill‐Over of Trust: An Extended Test of Cultural and Institutional Theories of Trust in South Korea1

In comparison to the heated debate over the origins of trust in political institutions, few studies have empirically examined the linkage between trust in political and nonpolitical institutions at the individual level. In this study, we utilize a two‐step methodology to investigate attitudes toward the government in the broader context of attitudes toward related nonpolitical institutions in South Korea. Results from latent class analysis reveal that political trust is an integrated part of a more general set of attitudes toward social and economic institutions. In addition, results from multinomial logistic regression analysis corroborate past studies that found a positive relationship between perceptions of institutional performance and trust in institutions while partially supporting theories advocating the importance of interpersonal trust for institutional trust. This study points to the possibility of interpersonal trust “spilling up” to trust in institutions and the likelihood that trust in one institution “spills over” to trust in other related institutions.     

Trust and social capital in the regulation of lending activities

When a bank grants a loan, it takes the risk that the borrower will not honor his debt. To reduce this uncertainty, banks have created instrumental evaluation methods in order to try to evaluate the risk more objectively. An analysis of financial counselors’ practices shows the limits of these methods. To obtain information needed for the financial risk evaluation and to reduce the information asymmetry between bankers and borrowers, financial counselors integrate social networks to establish bonds of trust and to accumulate social capital. The quality of the social bond determines the quality of the gathered information and therefore the quality of the risk evaluation. Bank management is aware of the limits of instrumental methods and the importance of social risk evaluation. To improve their economic efficiency, they modify their work organization and their management practices so as to facilitate the emergence of a bond of trust and the accumulation of social capital by their financial counselors. The analysis of economic actors’ speech and behavior involved in activities of credit shows that behind the claimed altruism nature of the trust relationship exists an economic rationality whose social and temporal horizons of optimization differ from the model of the trade exchange seen in conventional economic theory.     

Developmental Patterns of Social Trust Between Early and Late Adolescence: Age and School Climate Effects

Social trust (i.e., belief that people are generally fair and trustworthy) is important to the functioning of democracies, and trend studies show it has declined. We test hypotheses concerning the development of these beliefs in adolescence. Based on surveys of 1,535 adolescents collected over 2 years, we find that middle and late adolescents had significantly lower levels of trust than early adolescents and that these beliefs became more stable and less related to interpersonal trust between early and late adolescence. Results of multiple group structural equation models revealed that, regardless of age, adolescents' reports that a strong sense of student solidarity characterized their school significantly increased social trust at T2, controlling for levels at T1, and opportunities to exchange perspectives with fellow students increased social trust at T2 indirectly, through feelings of student solidarity. The study points to the role of schools in nurturing the democratic dispositions of younger generations.     

Trust and Health Care

Trust is believed to be particularly salient to the provision of health care, and since the establishment of the National Health Service (NHS) in the UK, trust has played an important role in the relationships between its three key actors: the state, healthcare practitioners, and patients and the public. Service users trusted the judgement, knowledge and expertise of health professionals to provide a competent service that met their needs, and they trusted the state to ensure equity in the allocation of public goods and services. These implicit or taken-for-granted trust relationships have, it is claimed, been challenged as a result of the introduction of changes in the organisation and funding for the health service, in the regulation and performance assessment of health professionals, and in public attitudes to health care and scientific medicine. This paper considers the influences of social changes and recent policy and professional initiatives in health care on the structure of trust relations in health care in the UK. It presents a theoretical framework for examining trust relations using the NHS as a case study and concludes with an agenda for future research.     

Social Capital,Interpersonal Trust,and Public Housing

Abstract

Addressing the relationship between housing tenure and social disadvantage, this research examines social capital among public tenants in Australia, concentrating on their level of interpersonal trust and confidence in a range of public institutions. Through multivariate analyses of national survey data it also profiles the social and political background of public housing tenants. As expected, public tenants tend to have lower incomes, lower levels of education, and working-class backgrounds, or do not identify with any class location at all. They are less likely to be married or in de facto relationships than people in other housing tenures, but are more likely to identify with the Australian Labor Party than with the Coalition parties. Although public housing tenants have access to secure and affordable housing, they appear to be generally less trusting than private renters or homeowners and exhibit less confidence in government institutions such as the Australian parliament. Public housing tenants express lower levels of interpersonal trust even controlling for a range of social background factors, suggesting that as a form of tenure, public housing in some ways exacerbates the disadvantage of tenants.     

Trust Me,Trust Me Not: An Experimental Analysis of the Effect of Transparency on Organizations

Seen as a solution to lapses of organizational ethics and misdeeds, transparency helps to restore trust and diminish reputational risk or damage. Research has identified 2 types of transparency: (a) an organization's reputation for transparency and (b) its efforts to communicate transparently. Using experimental design, this study examined the relationship between the 2 types of transparency on trust and behavioral intentions of stakeholders in a crisis situation. Results determined that organizations demonstrating both types of transparency achieved more than twice the levels of trust and positive behavioral intentions than organizations that demonstrated neither type of transparency.     

“Should I Trust the Bank or the Social Movement?” Motivated Reasoning and Debtors' Work to Accept Misinformation

How can people believe corporate and state misinformation even if a social movement organization in their community has been countering this misinformation for years? Why do people knowingly accept misinformation without even being upset about it? I address these questions by analyzing ethnographic data and interviews with 84 Chilean low‐income housing debtors, whom, like many Chileans, are victims of financial misinformation. While the state and banks had significant agency in inducing the unproblematic acceptance of misinformation, debtors also played an active role in the processes. First, debtors had to decide whom to trust, which was not only a cognitive problem about evidence but also a behavioral and practical problem involving risks. Second, debtors engaged in “motivated reasoning”—affect‐driven biased information processing—to dismiss the possibility of being misinformed, to downplay the significance of misinformation, and to direct blame away from misinforming institutions. The latter two practices reduced debtors' anger about being misinformed. The findings have implications for studies of social movement framing and counterinformation, for the cognitive psychology of misinformation, and for the sociology and social psychology of acquiescence.     

The Costly Business of Trust

This article provides a framework for analysing trust‐based projects which can be used as a diagnostic tool to design more effective policy interventions, particularly addressing the problem of meeting users' needs for which many microfinance schemes have come under criticism. Two microfinance projects in Mexico are used to illustrate how a system of trust is built, the role of trust‐brokers, and the policy of subsidising trust‐building projects. The aim is to provide a tool capable of identifying crucial actors in trust systems and the nature of the linkages between them, so that trust can be effectively operationalised to improve projects' effectiveness and suitability to local conditions.     

Trust and Society: Suggestions for Further Development of Niklas Luhmann's Theory of Trust

This paper addresses an apparent gap in the work of Niklas Luhmann. While the issue of trust continues to receive widespread attention in the social sciences, Luhmann's interest in this topic declined following the development of his systems theory. It is argued that this decline does not reflect any diminished relevance of trust for systems theory, but rather that the architectural remodeling of theory cannot easily be applied to the issue of trust. Here, the issue of trust is reconceptualized as a connection medium. This entails a reconstruction of Luhmann's early theory of trust, especially with regard to function and social positioning. In this context, trust can in turn be linked to the concept of medium in Luhmann's late work. As a connection medium, trust mediates between the different levels of sociality—interaction, organization, and society. These theoretical considerations are employed to develop a more applied framework for empirical research, with a brief case study from southern Italy. From this perspective, the idea of trust as society's glue is seen to be overly simplistic. The common ethical understanding that more trust leads to a better society is also questioned on the grounds that social cooperation can also lead to social sclerosis. Finally, risk and trust are shown to accommodate the formation of different cultures of trust. The paper shows how Luhmann's updated version of trust can inspire current research and enhance our understanding of how trust operates in contemporary society.     

Religion,Crime, and Social Trust in Historic Germany: Are Catholics More Inclined to Violate Social Norms than Protestants?

Are Catholics more inclined to violate social norms than Protestants? A tentative answer is yes due to this confession's attitude towards absolution of sins. Opportunities existed for Christians around Reformation times, for example as sales of indulgences. Catholics and Protestants arguably differed historically in their understanding of whether penitence is feasible or not, resulting in different conditions under which Catholics and Protestants decide in situations of social exchange. This is illustrated by ethical game theory and exemplified by historical data. The analysis points to the tentative suggestion that religious socialisation can affect social payoffs of crime and social trust in a long-term perspective.     

Religious and Secular Voluntary Participation by Immigrants in Canada: How Trust and Social Networks Affect Decision to Participate

Participation in voluntary associations is an important part of an immigrant’s integration into a host country. This study examines factors that predispose an immigrant’s voluntary involvement in religious and secular organizations compared to non-immigrants (“natives”) in Canada, and how immigrants differ from natives in their voluntary participation. The study results indicate that informal social networks, religious attendance, and level of education positively correlate with the propensity of both immigrants and natives to participate and volunteer in religious and secular organizations. Immigrants who have diverse bridging social networks, speak French and/or English at home, and either attend school or are retired are more likely to participate and volunteer for secular organizations. Further, social trust matters to native Canadians in their decision to engage in religious and secular organizations but not to immigrants. Pride and a sense of belonging, marital status, and the number of children increase the likelihood of secular voluntary participation of natives but not of immigrants. These findings extend the current understanding of immigrant integration and have important implications for volunteer recruitment.     

The Social Transformation of Trust in Government

The phenomenon of declining political trust among the American public has been widely discussed, with the explanations often focusing on specific historical events or the unique problems of American political institutions. We first demonstrate that public doubts about politicians and government are spreading across almost all advanced industrial democracies. The pervasiveness of this trend suggests that common social forces are affecting these nations, and we examine the social correlates of the decrease in trust. We find the greatest declines are among the better-educated and upper social status. These results suggest that changing citizen expectations, rather than the failure of governments, are prompting the erosion of political support in advanced industrial democracies.     

Trust,Sexual Trust,and Sexual Health: An Interrogative Review

Trust is experienced almost constantly in all forms of social and interpersonal relationships, including sexual relationships, and may contribute both directly and indirectly to sexual health. The purpose of this review is to link three aspects of trust to sexual health: (1) the role of trust in sexual relationships; (2) the role of trust in sexually transmitted infection (STI) prevention, particularly condom use; and (3) the relevance of trust in sexual relationships outside of the traditional model of monogamy. The review ends with consideration of perspectives that could guide new research toward understanding the enigmas of trust in partnered sexual relations in the context of sexual and public health.     

Trust,Culture, and Cooperation: A Social Dilemma Analysis of Pro‐Environmental Behaviors

Social dilemmas require a choice between cooperation, or sacrificing for the greater good, and self‐interest. One commonly studied social dilemma is environmental conservation. Previous work suggests that trust predicts cooperation in the form of environmental protection. We contend that this view ignores cultural factors. Building on prior cross‐cultural research, we predict an interaction between strength of social ties and trust on cooperation. Findings from General Social Survey data indicate that low trust levels found in the U.S. South (a collectivist culture) renders trust ineffective at promoting environmental protection. However, trust predicts cooperation in nonsouthern regions (which are more individualist), where trust levels are higher.     

Trust,Social Capital,and the Coordination of Relationships Between the Members of Cooperatives: A Comparison Between Member-Focused Cooperatives and Third-Party-Focused Cooperatives

In recent years, nonprofit scholars have increasingly studied the phenomenon of social enterprises which has become a generic term describing a wider reorientation among third sector organizations. The emergence of social enterprises has also led to a dynamic of hybridization and broadening in the cooperative sector, similar to an earlier dynamic of “economization”, but this time on the other end of the organizational spectrum. This paper aims at developing a fine-grained conceptual understanding of how this organizational dynamic is shaped in terms of member coordination, thus contributing to a more comprehensive theoretical understanding of different organizational forms of cooperatives. Specifically, to highlight the difference to traditional member-focused cooperatives, the paper introduces the term third-party-focused cooperatives for those social enterprises which emphasize economic goals as well as control and ownership by a particular community (typically place-based). The key result of the paper is that with the shift from member- to community-focus in cooperatives, the main coordination mechanism becomes one of norm-based trust on the basis of generalized reciprocity. In contrast to traditional maxim-based trust member coordination on the basis of relation-specific reciprocity, this enables third-party-focused cooperatives to mobilize bridging and linking social capital, facilitating collective action aimed towards the community interest. The findings suggest that this identity shift requires a mutual re-positioning between the cooperative and the nonprofit sector, in terms of umbrellas as well as regulatory and legislative bodies.     

Social Relations Model Analyses of Perceived Self‐Control and Trust in Families

How do people know which family member is trustworthy? In this study, the authors tested the hypothesis that people use their perception of a family member's self‐control as an indicator of his or her trustworthiness. Eighty‐four Dutch families consisting of 2 parents and 2 children completed questionnaires assessing each family member's trust in and perceived self‐control of the other 3 family members. This full‐family design enabled the authors to examine their hypothesis in horizontal relationships, between family members of equal status (i.e., parent–parent and sibling–sibling relationships), and vertical relationships, in which partners have unequal status (i.e., parent–child and child–parent relationships). Consistent with the hypothesis, Social Relations Model analyses showed that being perceived as having higher self‐control is related to greater trustworthiness among adults and children in the large majority of horizontal and vertical relationships (10 out of 12). These findings highlight that perceived self‐control is an important factor by which to gauge trustworthiness in families.     

Trust,Power and Safety in the Social Work Supervisory Relationship: Results from Australian Research

Social work, as a discipline, places considerable importance on the provision of supervision, promoting it as a key process supporting critical reflection and practice improvement. A supervision relationship built on trust has the potential to provide a safe context within which practice issues can be explored. This article reports on an Australian study of social work supervision and the ways in which a trusting supervision relationship supports safe practice and critical reflection. A context of trust within the supervisory relationship is found to promote safe practice, providing the basis for what supervisees felt was satisfying supervision. Within a trusted and supportive supervisory relationship participants wanted and valued challenge which was seen to promote professional growth and positive client outcomes. Whether this occurs, however, depended on how power was exercised and how safe they felt in the supervisory relationship. The research argues the need for social work to reclaim supervision through a revitalised commitment to advancing supervision practice, research, and research-based policies.