Interviewing as social interaction

This paper, based on the premise that the interview is a unique form of social interaction and, as such, deserves greater attention, addresses the interactional dynamics of the interview by weaving experience into analysis, as well as reviewing relevant literature. Four types of interviewing situations are distinguished, with the focus of discussion on two of these types (survey-interviewing and professional-interviewing), specifically in regard to varying interactional effects. The author concentrates on the focused or indepth interview, organizing the discussion around the sequence of events which contribute to the construction of the focused interviewing situation, drawing examples from her interviewing experience. The aim is to emphasize the differences between the indepth and other types of interviewing methods. I would like to thank Harriet Gross and Muriel Beadle for editorial advice.     

Incorporating eye tracking into cognitive interviewing to pretest survey questions

In this study, we investigated whether incorporating eye tracking into cognitive interviewing is effective when pretesting survey questions. In the control condition, a cognitive interview was conducted using a standardized interview protocol that included pre-defined probing questions for about one-quarter of the questions in a 52-item questionnaire. In the experimental condition, participants’ eye movements were tracked while they completed an online version of the questionnaire. Simultaneously, their reading patterns were monitored for evidence of response problems. Afterward, a cognitive interview was conducted using an interview protocol identical to that in the control condition. We compared both approaches with regard to the number and types of problems they detected. We found support for our hypothesis that cognitive interviewing and eye tracking complement each other effectively. As expected, the hybrid method was more productive in identifying both questionnaire problems and problematic questions than applying cognitive interviewing alone.     

Enhancing Children's Memory Through Cognitive Interviewing: An Assessment Technique for Social Work Practice

The cognitive interview is a memory retrieval procedure consisting of four general retrievals mnemonics which was developed for eyewitnesses. Based on a sound theoretical framework, Geiselman et al. (1984) developed this technique to assist police officers in interviewing and interrogating witnesses. The cognitive interview has been accepted as one of the most successful interview techniques used in real-life investigations. This article will provide background of the current research on cognitive interviewing and will discuss the theoretical rationale for the use of the mnemonic strategies, the enhancement in the cognitive interviewing technique, and the modifications and revisions conducted from using the cognitive interview with children ages 7 to 12 years. The major conclusions drawn from the research are that the cognitive interview can enhance the completeness and accuracy of recollections by children and can offer a valuable technique for social workers interviewing and evaluating children who are victims or witnesses to crimes.     

Cultural Differences: Deaf and Hearing Researchers Working together

This article is based on several years of research done by the two authors, one of whom is Deaf and the other hearing. The paper discusses research done within the Deaf community using sign language. This is an estimated 50,000 people-the same number as those whose first language is Welsh. The Deaf community sees itself as a linguistic and cultural minority and as such is quite distinct from people with an acquired hearing loss, or those who are hard of hearing and who usually rely on written and spoken English through lipreading or writing things down. The paper sets this research in the context of cross-cultural research and looks at its connections with emancipatory research. The central discussion is in the form of a dialogue between the Deaf and hearing researchers and their personal responses to cultural differences. In the past Deaf people have been denied the opportunity of making their opinions known because research has used written or spoken language. Our research, using videocameras to record sign language and Deaf research using sign language to interview, provides a means of interviewing more suited to Deaf people than to hearing researchers. However, as the hearing culture is likely to be perceived as the dominant culture, there are bound to be differences when a hearing and Deaf researcher are working together within the Deaf community. These are the issues which we discuss within Deaf research.     

Interviewing Changes Attitudes--Sometimes

To examine the effects of interviewing respondents were questionedabout either cancer or burglary prevention in an interview,and later they received either relevant information or no information.Changes in attitudes were measured in a second interview, andthe results showed that asking questions about cancer changedrespondents' attitudes toward cancer, but interviewing aboutburglary prevention did not change attitudes toward crime. Theevidence suggests that interview effects will occur when therespondent's attitudes and information are unfocused or ambiguousand the topic is important. Theoretically, this can be attributedto competence motivation and a postulated desire to maintainself-esteem in the interview situation     

The Wider Benefits of Adult Learning: An Illustration of the Advantages of Multi‐method Research

This study presents a technique for enhancing causal validity in in‐depth interview research. The technique is based on the logic of control, as applied in various research contexts such as experiments and statistical analyses. According to this logic, to detect the real effect of an independent variable on a dependent variable, all other variables must be held constant. By using interview control questions (ICQs), this study applies this principle in in‐depth interviewing. An ICQ is a probe question that controls an independent variable in the participant’s thinking. Two modes are presented: simple control (neutralizing an independent variable to examine whether it is a necessary condition for an outcome) and parallel control (isolating an independent variable to examine whether it is a sufficient condition for an outcome). In both modes, the method allows for additional independent variables to surface. Applications in in‐depth interviews exploring attitudes toward victimless deviance are presented.     

Liberating voices through narrative methods: the case for an interpretive research approach

This article argues the case for employing narrative methods when undertaking research with people with profound learning difficulties and people who lack verbal articulacy. It considers the foundations of life history research and the transformative position of the researcher since the 1930s. The article then examines the requisite skills for eliciting life stories and interviewing, followed by the form of the interview. It questions the logic in rigidly following qualitative interviewing as the main tool for eliciting information. The author argues that the skills and experiences of the researcher become important during challenging interview situations and that moving away from traditional qualitative interviewing means attempting to include people with profound learning difficulties in the process of researching their lives and experiences.     

The Great Interview: 25 Strategies for Studying People in Bed

Interviewing is among the most central methods in social science research. While common as a method, there are identifiable characteristics that distinguish good interviews from outstanding ones. Great interviewing is deceptively difficult, partly because it is an acquired ability that takes time to develop, partly because people often remain bound to conventional norms of behavior while interviewing that precludes open access to the people interviewed. While several texts are available on interviewing, few of them venture to draw the explicit distinction among characteristics that separate ordinary from outstanding interviews. Consequently, a concise and accessible guidepost that directs people to the essentials of outstanding interviewing is difficult to find. Based on interviews with a range of people about varied subjects, the author offers 25 directions that will, when followed in combination, point the interviewer along the road from the good (or not-so-good) interview to the great interview.     

Intimacy,rapport, and exceptional disclosure: a comparison of in-person and mediated interview contexts

While qualitative researchers increasingly accept online video interviews as a reliable method, many maintain concerns about rapport and data quality. Drawing on two separate interview projects conducted in private in-person settings, public in-person settings, and privately via Skype, we compare interview contexts with regard to rapport, suitability to sensitive topics, interview duration, and scheduling concerns raised by prior research. Analytical comparison of these two corpuses of data suggest, largely in contrast to previous literature, that (1) interviews conducted in private settings (either in-person or via Skype) result in more sharing of deeply personal experiences, and there is little difference in this exceptional disclosure between Skype and in-person private interviews; (2) interviewing via Skype produces neither reduction nor inappropriate excesses of rapport; and (3) Skype interviews are a popular choice among participants, did not result in shorter interview duration, and were not subject to greater rescheduling or cancellation.     

Culture,boundary, and identity: a comparison of practices between two online punk communities in China

This article analyzes how digital technology can shape cultural practice in Chinese online communities. By using the concepts of boundary and identity, it explores the formation of two online punk communities in China, created by those who are interested in punk music originating from Anglo-American countries. Drawing on data from participant observation and 10 in-depth interviews, this article first reviews literature on Internet culture in China, online communities, boundaries, and identity. It then focuses on the differing practices of the two online punk communities. A discussion is subsequently provided concerning how boundaries are constructed in online communities through the exclusion that is enabled by the technological platform. An analysis of how the members identify themselves with online communities and form punk subcultures encouraged by the boundaries of their respective communities is then presented towards the end of the article. It is through this process that the members empower themselves in their relationships with the surrounding society.     

Guidelines for teachers to elicit detailed and accurate narrative accounts from children

This paper provides interview strategies for teachers who talk to children about serious events, including bullying, truancy, and suspected maltreatment. With regard to the latter, teachers are among the largest group of professionals reporting child abuse, but also tend to evince low substantiation rates. We review research on best practice interviewing, with a focus on its application in school settings. Interview phases are described chronologically, with interview excerpts included for illustrative purposes. Gaps in knowledge about the appropriateness of techniques are highlighted, and recommendations for future research specifically within the school setting are made. It is proposed that teachers receive basic training in best practice interviewing so that, when required, they can confidently ask about difficulties in children's lives while minimizing the potential for contamination of children's responses.     

Methodological Dilemmas and Opportunities in Interviewing Organizational Elites

This article discusses the challenges and opportunities encountered in interviewing organizational elites. Drawing on a wide range of experiences in elite interviewing, I offer suggestions for gaining access to elites, controlling the interview, obtaining the highest-quality interview data, and writing effectively about those data. I also discuss the 'dilemma of seduction' that can occur in elite interviewing and suggests ways to both present and critique the worldview of elites when writing about qualitative interviews.     

Privileging Fieldwork Over Interviews: Consequences for Identity and Practice

Qualitative sociologists typically privilege fieldwork over interviews. What happens to fieldworkers who now ask questions but no longer hang out? What about those who rely exclusively on intensive interviewing while participant observation remains the standard? The authors examine the negative consequences of privileging fieldwork for identity and practice, the unique contributions of in-depth interviewing, and the differences in the tales that fieldworkers and interviewers tell. An inclusive identity anchored to the analytical assumptions fieldworkers and interviewers share would increase qualitative researchers' confidence and lead them to do better work.     

Research note The study of sensitive subjects

This note examines some research issues raised by studies of sensitive topics and the disclosure of highly personal and confidential information. The first part focuses on the research method of in-depth interviewing and covers some theoretical and methodological problems associated with the method, together with a discussion of some strategies adopted by researchers and respondents in the interview setting. The second part discusses some of the hazards of this type of research and argues for the need to protect respondents and researchers alike. These issues are discussed with reference to the author's own fieldwork experiences of three research projects.     

Reforming Poor Women: The Cultural Politics and Practices of Welfare Reform

This article employs participant observation and interviewing at a community-based job readiness program operating under welfare reform to explore how attempts at cultural retraining (that is, bringing presumably deviant behavior in line with dominant cultural norms) are delivered, received, and interpreted by welfare-reliant women. This study finds that poor women—the targets of these reforms—largely resist cultural retraining, but, ironically, assert its usefulness for welfare-reliant women generally. These ethnographic data support and expand upon previous interview and focus group studies that have encountered the same attribution paradox among welfare-reliant women.     

The Critical Incident Interview and Ethnoracial Identity

ABSTRACT

The Critical Incident Interview is a technique used to help social work students assess the client's ethnic and racial identity development. Students gain confidence exploring sensitive ethnic issues with clients from contrasting cultures when they focus systematically on specific events that made informants aware of being ethnically different. Using examples from student interviews, the author presents the steps involved in teaching the Critical Incident Interview which include guidelines for selecting and interviewing informants, analysis of critical incidents and the interview process, three scales used to help assess ethnoracial identity, the students' narrative report, and the use of classroom discussion to provide closure. A brief review of the students' favorable evaluation of the assignment is provided. The paper ends with suggestions for improvement and further uses of the technique in education and practice.     

Just a paper exercise?

This paper will consider the impact and implications of changing the method of selection for social work students on one BA/Diploma in social work course for mature students with family commitments. The change was instituted following research which suggested that interviewers' preferences were a poor predictor of successful outcome of course completion for students, and further, that other predictors such as quality of written application material and student motivation were factors which had a strong correlation with successful outcome. Consequently, in 1999, selecting students by interview was replaced by paper selection. While it is the long-term aim of academic staff to evaluate the merits of paper selection in terms of students' outcomes, this initial paper considers the organisational and administrative implications of changing to paper selection and the students' and selectors' perceptions of paper selection. In particular, this paper will consider whether it is possible to be objective in selecting applicants, or whether subjectivity will always be part of the process. Finally, the article considers the relative cost of paper selection as opposed to interview. The findings of this study suggest that interviewing is twice as costly on academic and agency staff time - a factor which in the present financial climate has considerable implications for the future of interviewing on social work courses.     

Impact of interaction with a partner or friend on the exposure effects of pornography and erotica

Past studies on the effects of sexually explicit materials on women have tended to study them alone, in pairs, or in groups of strangers. By contrast, our study randomly assigned women to bring either a same-sex friend or a male partner to reflect more natural viewing conditions. Discussion between the participant and her companion followed exposure to the sexual images. Women who viewed pornography maintained their (quite high) level of negative mood, whereas women who viewed erotica experienced a substantial improvement in mood. The sex of the companion did not have a direct influence on participants' mood, with discussion improving mood across the board. However, participants' ratings of their satisfaction with the discussion were significantly influenced by the sex of their companion. We suggest that future research should focus more on the interpersonal aspects of male-female relationships when exploring the effects of sexually explicit materials on heterosexual women.     

Class matters: interviewing across social class boundaries

In this paper, we explore the methodological implications of conducting qualitative interviews when researchers and participants come from different social classes. Singling out class on its own terms, rather than considering it as an auxiliary structural factor, we examine the unique challenges that arise during cross-class interviews. Such challenges, we contend, require researcher reflexivity about how researcher–participant interactions unfold and the ways in which knowledge is generated during the interview process. In our discussion, we draw on Bourdieu’s cultural view of social class to argue that cross-class dynamics between the researcher and the participant – along with the normalization of middle-class values often inherent in interview questions – create potential obstacles to establishing rapport and facilitating fertile conversation. We use examples from our own field research in a U.S. fast-food chain to illustrate these barriers. We also provide practical recommendations to researchers regarding how they can minimize class-based biases, reduce class saliency, and gain awareness of their own class positions during cross-class interviews.