Differences between paid and unpaid social services for beneficiaries

In many Western welfare states, social work services that have traditionally been provided by paid employees are being replaced by family support, community support, informal networks, and volunteering. For the field of social work, it is relevant to know what it matters to beneficiaries whether services are provided by volunteers or by paid employees. The central question of this article is therefore as follows: What are the differences between unpaid and paid social services for beneficiaries? The article is based on literature review and focus groups. Our results suggest that beneficiaries do experience some differences regarding the advantages of volunteer services for beneficiaries that can be summarized in three propositions: (1) services provided by volunteers are more relational than are services provided by paid employees, and they are therefore perceived as more equal, flexible and sincere. (2) The effects of volunteer services for beneficiaries are not exclusively positive. (3) Although particular tasks may appear to be interchangeable to some extent, the relative advantages of a given task depend upon whether it is performed by a paid worker or by a volunteer. Additional research is needed in order to provide further validation.     

Exploring the Interaction Between Volunteering Status,Paid Job Characteristics and Quality of Volunteers’ Motivation on Mental Health

The literature on the health-promoting effects of community work has primarily dealt with the population in retirement age, yet the vast majority of volunteers are people still in the workforce. The aim of this study is to observe the relationship between volunteering and health within the context of working life, considering paid work conditions and motives to volunteer as moderating variables. We conducted an online survey with a sample of Swiss workers employed in different industries. Results show that volunteers with self-determined motives (but not with controlled motives) report lower levels of stress and burnout than non-volunteers. Moreover, volunteers in general (regardless of the quality of motivation) report higher levels of work engagement and well-being. Analyses further reveal an interaction effect for burnout and stress, where the difference between self-determined volunteers and non-volunteers becomes larger with unfavorable working conditions at their paid job, hinting at potential compensatory effects. Implications for future research and the voluntary sector are discussed.     

Employment Breaks,Pay, and Career Development among Australian Women

Career breaks may be associated with women’s relatively poorer pay and promotion prospects. To test this and other hypotheses, a sample of Australian women was asked to review their lives as paid and unpaid workers. About half of the women reported that they were currently working at the same skill level as in their first job, a quarter had improved, while about 20% were currently in lower-skilled work than in their first job. Tertiary education and further education after first entering the labour force is associated with continuing to work at the same skill level after a break. Breaks from working were found to last typically for up to one year and were thus unlikely to account for a sustained skill loss. Women’s responsibilities for household tasks rose during breaks, and persisted at a higher level after the return to work. Different models are appropriate for the analysis of earnings of continuous workers and those with breaks. There appear to be no relative pay penalties for broken work experience for the highly educated or those in highly skilled jobs. Continuous workers in ‘women’s’ occupations receive a higher return than others to their human capital.     

‘If I Had a Family,There Is No Way That I Could Afford to Work Here’: Juggling Paid and Unpaid Care Work in Social Services

Drawing on three case studies in each of Australia, New Zealand and Scotland, this article explores how care workers employed in the social services sector negotiate their unpaid care responsibilities in the context of lean work organization and low pay. For younger workers, the unrelenting demands of service provision and low pay made any long‐term commitment to working in social services unrealistic, while many female workers experienced significant stress as they bent their unpaid care responsibilities to the demands of their paid work. However, male workers, less likely to have primary caring responsibilities, appeared less troubled by the prioritizing of paid over unpaid care work and less likely to self‐exploit for the job. At the same time, there is a widespread acceptance across different national and organizational contexts that the work/family juggle is a personal responsibility rather than a structural problem caused by the demands of underfunded and overstretched organizations.     

Voluntary work in the Norwegian long-term care sector: complementing or substituting formal services?

ABSTRACT

Across Europe, governments call for increased involvement of volunteers to shoulder some of the welfare burden. Nevertheless, there is little research into what kind of work and how much volunteers currently contribute in the long-term care services and whether this has the potential to substitute formal services. Drawing on findings from a survey of employees in Norwegian nursing homes and home care districts, we examine the nature and volume of voluntary, unpaid work in the long-term care services in Norway. Our data suggest that volunteers to a very limited degree carry out work that has traditionally been considered the formal system’s domain: personal care and practical help. Nearly all the voluntary, unpaid contributions in our data takes place within cultural, social and other activities aimed at promoting mental stimulation and well-being, indicating a classic specialisation of tasks between volunteers and professionals. However, there has been an expansion of the formal care system to include activities aimed at promoting well-being in recent decades. This may indicate that there is a certain level of task sharing between voluntary and formal care. Thus, social workers need to consider voluntary service provision when assessing the needs of clients.     

Dis-integrated policy: welfare-to-work participants' experiences of integrating paid work and unpaid family work

Using a critical feminist theoretical lens, we followed 17 families for one year – as they attempted to make the transition from welfare to work – eliciting narrative accounts of their day-to-day lives. We used an institutional–ethnographic methodology to analyse the data. Our study shows that the juncture at which unpaid caring work and paid employment meet may be more difficult to negotiate for low-income lone-parent families than for coupled, middle-class employed families. Findings reveal that the unpaid work that happened on the edges of a paid work day, what we refer to as ‘the work outside the work’, took considerable time and energy for participants, making it difficult for them to procure and/or sustain employment. This was due to a number of factors including their limited access to economic and non-economic resources, and the complex nature of their lives, including struggles with day-to-day functioning and childcare arrangements. These challenges, combined with the realities of the low-income labour market made it difficult, if not impossible, for most participants to effectively integrate work and family. These findings suggest that the dis-integrated nature of welfare-to-work policies, which overlooks the actualities of low-income parents’ lives, limits families’ ability to become self-sufficient.     

Growing the Volunteer Pool: Identifying Non-Volunteers Most Likely to Volunteer

There are ongoing management and societal challenges affecting volunteering participation. These place a premium on organizations identifying individuals that currently do not volunteer but have the willingness and capacity to do so, the “Potentials”. Supplementing the limited non-volunteer literature, we seek to quantify this potential volunteer pool using constructs aligned to the willingness, capability and availability dimensions from Meijs et al.’s (Volunt Action 8:36–54, 2006) volunteerability framework. Using binary logistic regression testing with a nationally representative sample of Australian volunteers and non-volunteers, we found partial support for the framework’s willingness and capability dimensions determining volunteer status. We then applied a predictive equation to the non-volunteer sample to calculate their percentage likelihood of volunteering, to identify a cohort of “Potential” volunteers. Further testing revealed statistically significant differences between this cohort compared to other non-volunteers based on various interventions for promoting volunteering. The implications of our novel study and an associated research agenda are discussed.

     

The Give and Take of Volunteering: Motives,Benefits, and Personal Connections among Irish Volunteers

Volunteers are integral to the delivery of health and social services in many countries. Volunteer motivation is the key phenomenon around which research into the psychology of volunteering behaviour has been based in the recent past. This study comprised interviews with 26 volunteers working with eight health and social care organizations in Ireland. The study aimed to describe and interpret reasons for initial and continued volunteering involvement. Four key themes were proposed on the basis of a thematic analysis: volunteer motives; personal connections to organizations and causes; benefits; and challenges arising from volunteering. These themes are analysed in light of social psychological theory to better understand why people volunteer and maintain their involvement in the face of competing demands. The findings suggest that benefits and challenges merit a higher profile in research into the volunteer process, and that bonds of perceived obligation motivate many volunteers to begin and continue their involvement in health and social care.     

The Relevance of Self-Determination for Corporate Volunteering Intentions

Corporate volunteering programs are increasingly used to bolster community involvement, address social issues and improve the reputation of organisations. Despite this growing trend, our understanding of what motivates corporate volunteers is scant. Drawing on self-determination theory, this study investigates motivational differences among employees engaging in different corporate volunteering types and in independent volunteering, and examines the relationships between these volunteering types and employees’ intent to volunteer in the future. Findings obtained from a survey of 318 employees suggest that higher levels of motivation to volunteer for reasons of ego enhancement or guilt prevention (introjection) were associated with a higher likelihood of participation in employer-organised, large-scale volunteering. Lastly, compared to the other types of volunteers, corporate volunteers had the highest intentions to volunteer through their company in the future, while independent volunteers had the highest intentions to continue volunteering in their own time without employer support. These results highlight the importance of offering various types of corporate volunteering opportunities to employees, as people engaging in corporate volunteering do not make up a homogeneous group, and that different corporate volunteering activities fulfil different motivational needs.

     

When a scratch becomes 'a scary story': the social construction of micro panics in center-based child care

This study analyzes the everyday world of center‐based child care and the climate of suspicion that permeates that world. Based on four and a half years of participant observation field research and thirty focused interviews with men and women child care workers, the author examines the existence of ‘micro panics’ which occur in child care centers when deviant labels are attached to caregiving acts or activities. Drawing from traditional Moral Panic Theory, this paper demonstrates how the context of suspicion surrounding center based child care and the ‘micro panics’ that sustain it are generated historically, structurally, and interactionally. These phenomena, in other words, are in part, a historical artifact from the 1980s moral panics concerning day care abuse, an interactional product of the gendering of child care as ‘women's work’, and a phenomenological byproduct of the positioning of paid child care in the everyday lives of workers, children, and parents.     

Substitute or Complement? Spousal Influence on Volunteering

Social scientists have documented the influence of family statuses on volunteering, ignoring intrafamily effects. Using newly issued data from the Current Population Survey on the volunteer behavior of 19,626 American couples, we test two competing theories concerning spousal influences on volunteering. Substitution theory predicts that spouses will trade off volunteer work; complementarity theory predicts that spouses’ volunteer work is positively linked. Using structural equation methods to control for simultaneity bias, we find support for the complementarity theory. The wife’s influence, however, is stronger than the husband’s. Spousal influence is stronger if both spouses volunteer in the same domain. The findings underline the importance of close relationships in mobilizing volunteer workers.     

Employee experiences with volunteers

Volunteers frequently serve public and nonprofit organizations, among them libraries, parks and recreation departments, social service groups, and religious organizations. Research on volunteers and volunteerism traditionally focuses on antecedents to volunteering and outcomes for volunteers. In this study, we attempt to build on the existing literature by examining the volunteer experience from the paid employee's vantage point. Using a sample of employees who work alongside volunteers in animal care organizations (N = 270), we examine how employees described the volunteers with whom they interact. Although these assessments were generally positive, there was considerable variability. This appears to be explained, in part, by each organization's volunteer resources management practices. Results also indicate that employees who reported less satisfactory experiences with volunteers also reported being more stressed, overworked, and less committed to the organization, and having a greater intention to quit. Importantly, these results held up even after controlling for general job satisfaction. Implications of these findings for theory and practice are discussed.     

A nonprofit manager's guide to online volunteering

As access to the Internet expands, volunteer managers have the option of using this new technology to manage pools of volunteers online. Online volunteering can appear deceptively simple: post an opening, select a volunteer, and then manage them by e‐mail. However, our evaluation of an active online volunteering service used by more than three hundred organizations and ten thousand potential volunteers indicates that additional planning and management are frequently needed. Through an analysis of two years of quantitative data and interviews with more than forty volunteers and managers, we have extracted suggested practices and programmatic implications for managers in the areas of program design, volunteer selection, training, ongoing operations, and evaluation.     

Transformational Leadership and Volunteer Firefighter Engagement

This study explores the relationship between transformational leadership and volunteer firefighter engagement. Using responses from 213 volunteer firefighters, structural equation modeling reveals a positive relationship between transformational leadership and volunteer engagement, which is mediated by both group identification and perceived social impact. In addition, higher volunteer engagement is positively related to a firefighter's intention to continue volunteering and to recruit others. Taken together, the results indicate that transformational leaders achieve positive volunteer outcomes by strengthening the organizational ties of volunteers and by connecting volunteers with the prosocial impact of their work. Theoretical implications for transformational leadership research in volunteer settings as well as practical recommendations for a sustainable volunteer management are provided.     

Working mothers’ decisions on childcare: the case of Spain

This paper aims to analyze household decisions regarding the childcare of young children. We present two specifications. The first one assumes a sequential decision process. Firstly, parents choose between paid or unpaid care and, secondly, those who opt for paid childcare must decide whether to take their children to a nursery or pre-school or employ somebody to care for them. The second specification is a multinomial Logit in which it is assumed that parents choose from three alternatives: unpaid care, paid care by a nanny, and center-based care. We apply our models to a sample of working mothers with children under three. The database used is the 2008–2010 Spanish Survey of Quality of Working Life (Encuesta de Calidad de Vida en el Trabajo). The results are in line with previous work: Parental education, family composition, income and the characteristics of the mother’s job are important factors in determining the type of childcare chosen for under-three-year-olds.     

The Obligation to Volunteer as Fair Reciprocity? Welfare Recipients’ Perceptions of Giving Back to Society

Dutch citizens on welfare have to volunteer at Civil Society Organizations (CSOs) in return for their benefits. Through applying the ‘worlds of justification’ of Boltanski and Thévenot, this article aims to provide a better theoretical and empirical understanding of social justice of policies that obligate welfare clients to participate in CSOs. The analysis of 51 in-depth interviews with Dutch welfare recipients shows that respondents perceive these policies partly but not unilaterally as unfair. If respondents perceive welfare as ‘free money’ and if they are convinced that civic behavior demands interventions against free riding on welfare resources, ‘mandatory volunteering’ is considered as fair. Our main contribution is to the theoretical debate on recognition and redistribution by showing empirically how ‘othering’ plays an important role in determining when mandatory volunteering becomes a matter of redistribution or recognition.

     

Beyond labour rights

The protection of workers worldwide is most often sought through reference to the International Labour Organization's ‘core’ labour standards. These rights are, in themselves, of great importance; that said, however, the blanket approach with respect to workers that results from the over-reliance on rights is gender-blind, and incapable of integrating the crucial normative dynamics of relational power, collective responsibility and mutual dependence into its analysis. By contrast, a normative framework based on a feminist political ethic of care allows for a clear picture of the actual, situated, interdependent lives of all people, and is particularly useful in highlighting existing gender imbalances with respect to responsibilities for care work. Globally, women bear by far the greatest responsibility for care work, and that burden has been multiplied exponentially under conditions of globalization. This article will argue that only a care-centred perspective can provide the necessary moral orientation and policy framework through which to begin to solve these problems of gender (as well as race and class) inequality related to both wage labour and paid and unpaid care work, as well as problems relating to the under-provision of care on a global scale.     

Influence of gender self-schema and type of service-oriented NGOs on volunteering activity / Influencia del autoesquema de género y del tipo de servicios de las ONG en las actividades de voluntariado

The feminization of service-oriented NGOs on volunteering needs to consider gender differences when exploring the system of volunteer motivations. This study examines the relationship of these motivations with gender self-schema and type of service-oriented NGOs. For this purpose, 160 volunteers from 21 Spanish NGOs completed a questionnaire. The results show that, once the effect of time spent volunteering was removed, there was a significant effect of gender self-schema in relation to motivation and there was a significant interaction effect between gender self-schema and type of NGO. Specifically, masculine volunteers were less motivated than feminine, androgynous and undifferentiated persons. Also, masculine people working with the elderly were the least motivated volunteers and androgynous people working in service-oriented NGOs dedicated to children and adolescents were the most motivated individuals. The results indicate the relevance of androgyny in understanding volunteering, as well as the importance of promoting non-sexist educational proposals to increase men’s participation in these activities.     

More is less? The volunteer stewardship framework and models

Scholars have devoted substantial attention to developing conditional models of volunteer administration and management, but no consensus surrounds the criteria underlying the different models or the rationale. The literature reveals a welter of possibilities but no clear choice. This study conceives the primary managerial challenges as securing access to and guiding volunteer energy into productive volunteering, and the volunteer administrator as the central actor in this process. Based on how volunteers are accessed and guided in their roles, we develop the Volunteer Stewardship Framework, which distinguishes volunteer administration according to two key dimensions: organizational access to volunteer energy (private resource vs. common pool) and guidance of volunteers (unitary vs. shared). Results of a survey of volunteer administration practitioners in the Netherlands show that respondents working under the four models emanating from the Framework recognize different elements of volunteer administration as “Very Important.”     

The Psychological Contract of Volunteers: A New Research Agenda

This paper considers the ways in which research into the psychological contract of volunteers have been constrained by the direct transfer of measures from the study of employees, and more generally by the assumptions in the dominant psychological contract discourse. After examining these assumptions the paper proposes a revised research agenda, open to the possibility that the psychological contract of volunteers is affected by expectations arising from socio-cultural influences beyond the volunteer/manager relationships, and in particular, from the expectations of relative freedom in volunteering and from subjective perceptions of volunteering as (variously) serious leisure, unpaid work, or activism. Understanding the contract as socially constructed reveals the need to juxtapose the expectations of managers and volunteers in order to understand the contract as a social relationship.