Identity Dilemmas: Toward a More Situated Understanding

When are identity dilemmas—when people possess identities that conflict with one another and both are potentially stigmatizing—most likely to occur? Are they the result of generic social processes? A review of some of the extant research on “identity work” suggests that historical “misalignments” of culture and stratification, which we refer to as “lag,” create the greatest potential for stigma and the reproduction of inequalities. Lag is exacerbated by complex, intersecting axes of hierarchy, and amplified as symbolic environments globalize and subcultures multiply. Articulating culture and structure reveals how power plays out in interaction, and highlights the omnipresence of struggles for treatment as “fully human.” We consider whether “alignment” is even possible when multiple dimensions of social location intertwine, compete, and collide. Following Schwalbe and Mason‐Schrock (1996), we argue that “subcultural” or collective identity work that brings new meanings into dominant cultural narratives may offer the greatest hope, but in the interim all coping strategies are costly.     

Organizational Social Media Accounts: Moving Toward Listening Competency

Researchers apply Bodie, St. Cyr, Pence, Rold, and Honeycutt’s (2012) model of listening competency to social media messaging for organizations. The article provides examples of how organizations and their social media managers, as de facto “listening agents,” can incorporate important verbal listening behaviors that represent active-empathic listening—pertinent responses, elaboration, offering advice and opinions, and answering and asking questions—into their social media profiles. In addition, guidance is provided to social media managers and organizations for how to adopt listening skills that will foster dialogue between organizations and their online publics. Potential areas for future research are also examined.     

From First Principles: Toward a More Reflexive Social Science

In the United States and in other countries as well there are a number of government and philanthropic initiatives to help more people, particularly those from low-income backgrounds, enter and succeed in postsecondary education. These initiatives typically involve remedial education (because a significant number of students are academically underprepared) and vocational or occupational education (called Career and Technical Education in the United States) because many students elect an occupational pathway. On the remedial front, policy makers are calling for reform of remedial education, for it has proven to present various barriers to degree completion. On the CTE front, policy makers want more academic work integrated into career courses believed to better prepare students for the demands of the new economy. But both remediation and CTE emerge from and carry with them assumptions about knowledge and learning that limit their effectiveness, and these assumptions are reinforced by institutional structures and status dynamics and by the forces of social class. This article (based on a talk given at the American Educational Research Association) examines these assumptions with the goal of moving beyond them. It also offers some reflection on the research methodology best suited to explore such complex social topics as remediation and occupational education.     

The Pyramid of Nonprofit Responsibility: The Institutionalization of Organizational Responsibility Across Sectors

Observers have noted that organizations in all sectors, whether business, nonprofit, or government, have been moving toward rationalized structures that presuppose and express empowered organizational actorhood. We draw upon neo-institutional theory in this paper to extend the argument: The arrival of organizational actorhood has precipitated a concomitant, cross-sectoral movement toward organizational social responsibility. Whereas existing research has tended to theorize the social responsibilities of businesses, we develop a pyramid conceptual schema to array the social responsibilities of nonprofits. We then document the coevolution of organizational actorhood and responsibility across both sectors with a metastudy of nearly 200 extant surveys. We chart the institutionalization of a slate of formal structures that express organizational actorhood (i.e., mission statements, vision statements, and strategic plans) and that profess and define organizational social responsibilities (i.e., core values, ethics codes, and responsibility communications). We close with implications and future directions for organizational studies and research on corporate social responsibility.     

Performance and Rehearsal: Social Order and Organizational Life*

Two perspectives on social order have been influential among interactionists—negotiated order and the dramaturgical. We explore the resources offered by the latter when the theater is taken more seriously as a source of theoretic invention. In particular we survey some of the more important elements in theatrical performance and rehearsal. The major part of the paper then takes social order as an alternation between performing and rehearsing in which social actors may be treated as “possessed” by their roles and the limits on performance located. We illustrate the analytic possibilities of this view in some organizational conversations.     

Organizational Contradictions in Public Bureaucracies: Toward a Marxian Theory of Organizations*

An alternative approach to organizational theory is outlined, based on Marxian categories and propositions. The concepts of “productive force” and “social relations of production” are specified in terms of various organizational phenomena such as organizing activity vs. organization; historical contradictions between organizational control structures and new forms of organizing work activity (e.g., occupational and professional status groups vs. administrative rationalization and bureaucratization; bureaucratic and technocratic administration vs. self-organization of labor and workers' control); the contradictions between such organizational dimensions as labor-power and its manifestations in terms of skills and knowledge, the object of labor (complexity of task structure), the means of labor (technology), the division of labor, the control of labor (cost-accounting and hierarchical authority relations), and the organization of labor (e.g., either in terms of occupations and professions or unions, corporate management, state bureaucracies, or self-organization and workers' control). Organizational contradictions between functional as well as historical phases of the work process are described for work organizations, in general, and for public service bureaucracies and courts of law, in particular. For example, administrative and technical innovations designed to increase productivity tend to come into contradiction with strategies of established authority structures (e.g., of the professional judicial elite) designed to expand domain, thus impeding or nullifying various organizational reform efforts. The paper concludes with a more general discussion of Marxian method.     

An Ethnography of an AIDS Hospice: Toward a Theory of Organizational Pastiche

This article describes everyday life at a hospice that provides terminal, residential care to persons with AIDS. Data were gathered over 12 months of participant observation and a series of formal interviews. The hospice is a nonprofit organization that receives most of its financial support from local community churches and agencies. The philosophy of the hospice is common to its genre—that is, care for dying patients should be holistic, personal, and palliative. The hospice staff largely adheres to this philosophy yet also organizes its everyday activities to meet the practical needs of everyone involved. Some of the more interesting staff practices include the use of touch for healing and communicating, and stress management techniques. The essence of everyday life in the hospice, though, is the relationship between the staff member and the resident. The study identifies three types of relationships—caring, pastoral, and intimate. The conclusion focuses on the value of integrating traditional interactionist ethnography and postmodernist social theory for conducting qualitative research on emerging health care phenomena like the AIDS hospice. The concept of organizational pastiche is offered to interpret the distinctive ways health care organizations specializing in HIV/AIDS care must adapt to the unprecedented cultural and biological features of the epidemic.     

Evolutionary Psychology: Toward a New View of Human Nature and Organizational Society

The paper argues that evolutionary psychologyoffers a radical and challenging new perspective onhuman nature and organizational society. Its roots in aconvergence of insights and scientific discoveries from diverse natural and human sciences aredescribed, and how it seeks to avoid common fallacies ofearlier biological reasoning about human society.Recurrent themes in human nature and theirmanifestations are summarized, including sex and personalitydifferences, cognitive and affective biases, socialorientations, and preferred modes of social exchange.The paper concludes that we suffer the consequences of poor fit between our inherited natures andmany of the constructed environments in organizationalsociety, but that new emerging forms of organization maypresent us with the opportunities for social relations closer to the ancestral paradigms ofour psychology.     

Institutional Pressures and Organizational Capacity: The Case of Outcome Measurement1

A central claim of new institutional theory is that organizations in a field come to exhibit shared characteristics over time. Recent literature emphasizes variation across field members, but has yet to concur on why differences occur. This study tests institutional explanations for the uneven implementation of one organizational practice—outcome measurement, an evaluative technique used to assess the impact of an organization’s programs. We analyze data from a new survey investigating the practices of nonprofit organizations (N = 379) and argue for the inclusion of the concept of organizational capacity to account for the uneven implementation of outcome measurement. As predicted by new institutional theory, organizations are more likely to adopt outcome measurement if key actors promulgate its use. However, the implementation of outcome measurement is best explained by the addition of the concept of organizational capacity alongside variables drawn from new institutionalism. Nonprofits with adequate organizational capacity, operationalized—following Weber’s concept of bureaucracy—as the presence of written rules and members with specialized knowledge, are better able to respond to isomorphic pressures to implement a new organizational practice. Our findings expand scholarship that examines the intersection of institutional dynamics and organizational traits in accounting for patterns of implementation of practices across an organizational field.     

Extending the Bounds of Interpretive Inquiry: Toward a Performance Approach to Organizational Studies

In recent years, interpretive organizational communication scholars have utilized a variety of methodologies in their attempts to study the process of communication occurring within organizations. Underlying each of these assorted methods, however, is the desire to interrogate the meaning and symbols of organizational life. Regardless of their methodological preference, interpretive organizational scholars of all casts seek to understand the symbolic structures that constitute and reflect meanings of the human activity within their individual objects of study. A survey of interpretive organizational literature reveals that, although many contemporary organizational theorists have advocated the study of organizations as sites of cultural enactments, few organizational communication scholars to date have advanced the use of performance through enactment as a methodology for examining organizational activity. This essay seeks to do just that. It asserts that performance, when used in combination with other interpretive methods, is a useful research methodology, which enables researchers and organizational members alike both to know and to show the symbolic structures constituted by and reflected in their actions and practices.     

Give the Emperor a Mirror: Toward Developing a Stakeholder Measurement of Organizational Transparency

The concept of organizational transparency has vaulted to prominence in recent years. While the virtues of transparency have been tied to trust and credibility, there have been no efforts to measure this abstract concept. Guidelines exist to help organizations be more transparent, but the real test is how stakeholders perceive an organization's transparency. This paper focuses on developing a stakeholder measurement of organizational transparency. Factor analyses, structural equation models, and reliability alphas on the measurement items indicate the instrument measures three transparency reputation traits (integrity, respect for others, openness) and four transparency efforts (participation, substantial information, accountability, and secrecy).     

Partnering Across the Life Course: Sex, Relationships, and Mate Selection

Marital delay, relationship dissolution and churning, and high divorce rates have extended the amount of time individuals in search of romantic relationships spend outside of marital unions. The scope of research on intimate partnering now includes studies of "hooking up," Internet dating, visiting relationships, cohabitation, marriage following childbirth, and serial partnering, as well as more traditional research on transitions into marriage. Collectively, we know much more about relationship formation and development, but research often remains balkanized among scholars employing different theoretical approaches, methodologies, or disciplinary perspectives. The study of relationship behavior is also segmented into particular life stages, with little attention given to linkages between stages over the life course. Recommendations for future research are offered.     

Aesthetic Understanding of Work and Organizational Life: Approaches and Research Developments

The aesthetic dimension of work and organizational life attracted the attention of organization scholars during the 1980s and 1990s, and its study burgeoned at the turn of the new millennium. There are today four main approaches to the study of organizational aesthetics: (i) the archaeological approach which privileges the symbolic dimension of aesthetic understanding; (ii) the empathic-logical approach which seeks to grasp the pathos of organizational life; (iii) the aesthetic approach which emphasizes the negotiation of organizational aesthetics; (iv) the artistic approach which examines flow, creativity, and playfulness. They all engage in an intellectual controversy with approaches to the study of organizations which privilege the mental, cognitive, and rational dimension of social action whilst neglecting the material, sensible, and emotional dimension of work relations in organizations. This article will illustrate and discuss these approaches by paying particular attention to the topics of the emancipation of people at work and the style of work and organizational practices.     

Community-Based Design Research: Learning Across Generations and Strategic Transformations of Institutional Relations Toward Axiological Innovations

The socio-ecological challenges facing communities in the 21st century are building towards a critical conjuncture of history, culture, power, and profound inequity. Scholars working in the service of social transformation and improving the wellbeing of communities are calling for creative, deliberate, and consequential interventions. Tharp & O’Donnell (this issue) call for increased engagement between Cultural-Community Psychology and Cultural-Historical Activity Theory to lead this kind of call. Drawing from our experiences in community based design research, we argue for cultivating axiological innovations in research and interventions. We explore three examples including: critical historicity, inter-generational learning, and strategic transformations of institutional relations.     

From Provocation and Combustibility Toward Mutuality: Once More with Less Rage,Please

This paper presents a summary and excerpts taken from the psychoanalytic treatment, spanning over 16 years, of a highly disturbed and provocative male patient. Prior to referral, the man had been unsuccessfully treated psychopharmacologically for a depressive illness with severe somatic and affective symptoms and behavioral disturbances. A highlight of the case is the emergence of a therapeutic impasse that developed around the patient's attempt to connect intensely with the analyst; the patient attempted to repair his own damaged phallic narcissism by demanding that the analyst participate in a ritualized sexual enactment, which threatened the destruction of the treatment process. The resolution of the impasse was accomplished through the analyst's reaffirming the frame and recovering his own disrupted composure and ref lectiveness, while maintaining a compassionate and caring attitude toward the patient.