Organizational Learning,Innovation and Internationalization: A Complex System Model

Research on organizational learning, innovation and internationalization has traditionally linked these concepts through linear causality, by considering any one of them as the cause of another, an approach that might be considered contradictory and static. This paper aims to clarify these relationships and proposes a dynamic theoretical model that has mutual causality at its core and is based on ideas originating in complexity theory. The final model results from case studies of two clothing sector firms. The authors consider that the three concepts constitute a complex system and can adapt and transcend, as any alteration can take the system to the edge of chaos. Adaptability is fostered by concentration, improvement and discussion. Transcendence is fostered by attention, dialogue and inquiry. The different paces of the two case study companies led their systems to two different models: the incremental complex adaptive system model and the global complex generative system model. The incremental model is characterized by adaptive learning, incremental innovation and low internationalization; and the global system is characterized by generative learning, radical innovation and global internationalization. The paper ends with an exploration of the academic and management implications of the model.     

Leadership for organizational adaptability: A theoretical synthesis and integrative framework

One of the biggest challenges facing leaders today is the need to position and enable organizations and people for adaptability in the face of increasingly dynamic and demanding environments. Despite this we know surprisingly little about this topic. In this paper we provide a theoretical synthesis and integrative review of research from strategy, organization theory, innovation, networks, and complexity to provide a framework of leadership for organizational adaptability. Our review shows that leadership for organizational adaptability is different from traditional leadership or leading change. It involves enabling the adaptive process by creating space for ideas advanced by entrepreneurial leaders to engage in tension with the operational system and generate innovations that scale into the system to meet the adaptive needs of the organization and its environment. Leadership for organizational adaptability calls for scholars and practitioners to recognize organizational adaptability as an important organizational outcome, and enabling leadership (i.e., enabling the adaptive process through adaptive space) as a critical form of leadership for adaptive organizations.     

转型背景下企业有效应对组织复杂性的机理研究

如何借助不同类型的组织复杂性为企业创造效能已成为当前理论界及实践界研究的热点.本文基于文献研究提出了不同组织复杂性与组织效能的关系及影响这一关系的复杂适应性机理的假设.实证研究表明,转型经济环境下,结构复杂性与组织效能存在倒U型曲线关系,战略复杂性与组织效能存在U型曲线关系,目标复杂性与组织效能存在倒U型曲线关系;在复杂适应性的五个维度中,动态适应在组织复杂性与组织效能关系中起完全中介作用;自组学习及自主创新在这一关系中起部分中介作用;自发变革和柔性协作的中介作用不显著.研究结论对企业有效应对组织复杂性有重要指导意义.     

The Two Faces of Voluntary Disclosure: Quality Improvement and Organizational Learning from Self‐reported Problems

Research suggests the promise of voluntary self‐reporting, given that organizational quality can be difficult to monitor. However, I explore opposing theoretical arguments regarding its impact. On one hand, self‐reported problems may motivate intensive investigation, resulting in subsequent improvement. However, self‐reports may instead represent relatively superficial impression management efforts, and their value to organizational performance may be more dubious. Associated hypotheses are tested on a longitudinal panel of nursing homes. Findings suggest that self‐reports generally detract from performance except when they are reinforced by other, complementary forms of experience. Contributions to organizational learning theory, institutional theory and regulatory policy are discussed.     

Supply Chain Learning and Spillovers in Vendor Managed Inventory

Despite extensive literature on the value of supply chain collaboration programs, little research has examined the issue from the perspective of organizational learning. Using a unique, operational level dataset, we empirically examine the learning curves through which performance improvements are realized under vendor managed inventory (VMI). Performance is measured at the downstream distributor locations by examining inventory levels after controlling for customer service performance (stockouts). We identify and assess three sources of learning: a supply chain dyad's self‐learning, learning spillovers from electronic data interchange (EDI), and learning spillovers from other supply chain dyads. We find that self‐learning, learning spillovers from EDI, and learning spillovers from other supply chain dyads, all have positive and significant impacts on a distributor's inventory performance. In addition, we find that self‐learning may exhibit a U‐shaped learning curve (i.e., performance first improves and then plateaus or declines). These findings suggest that the various learning experiences with VMI and EDI can lead to improved performance over time, but the path to improvement may be complex.     

企业持续改进的组织行动模型实证研究

在复杂多变的全球化环境中,制造类企业面临激烈的竞争,这要求企业实施持续改进的先进管理模式。但企业中的各项改进活动应如何进行、由谁负责,则成为持续改进执行过程中的难点,故提出对持续改进绩效有显著正向影响的不同主体的三类组织改进活动,据此针对组织改进活动和持续改进绩效之间的关系建立了模型,并利用Continuous Innovation Network(CINet)等数据库的数据进行了结构方程模型的实证。结果表明,其拟合优度指数满足要求,模型比较理想。组织在持续改进过程中可将模型中的三类活动作为重点,逐步开展持续改进的各项活动,提高组织绩效,进而全面实现持续改进。     

A Step in the Right Direction? Investors in People and the Learning Organization

Investors in People (IiP), the state‐sponsored workplace training initiative, has been interpreted as a tool which managers can apply towards developing a learning organization. In this paper we seek to evaluate the validity of this claim on the basis of a qualitative study of six case‐study organizations which explores the social and micro‐political aspects of IiP from the viewpoints of senior managers, personnel and line managers and employees involved with the standard. We suggest that implementation of IiP involves negotiating a central paradox – the tension between the hard, content‐focused nature of the IiP framework and the softer, process‐focused nature of much workplace learning. In particular, the administrative aspects of implementation associated with the standard can obscure the social processes of sense‐making and collective negotiation of meaning, which are integral aspects of organizational learning. This can lead to an objectification of learning and may not allow for the participatory negotiation of meaning crucial to forming a community of practice. IiP continues to form a central part of the British government’s workplace learning agenda and it is now also being developed as an international standard. We conclude, however, that this institutionalization of practice has the potential to inhibit organizational learning.     

Collective Intuition: Implications for Improved Decision Making and Organizational Learning

This article establishes the foundation for research on collective intuition through a study of decision making and organizational learning processes in police senior management teams. We conceptualize collective intuition as independently formed judgement based on domain‐specific knowledge, experience and cognitive ability, shared and interpreted collectively. We contribute to intuition research, which has tended to focus its attention at the individual level, by studying intuition collectively in team settings. From a dual‐process perspective, we investigate how expert intuition and deliberation affect decision making and learning at various levels of the organization. Furthermore, we contribute to organizational learning research by offering an empirically derived elaboration of the foundational 4I framework, identifying additional ‘feed‐forward’ and ‘feedback’ loop processes, and thereby providing a more complete account of this organizational learning model. Bridging a variety of relevant but previously unconnected literatures via our focal concept of collective intuition, our research provides a foundation for future studies of this vitally important but under‐researched organizational phenomenon. We offer theoretical and practical implications whereby expert intuitions can be developed and leveraged collectively as valuable sources of organizational knowledge and learning, and contribute to improved decision making in organizations.     

组织学习与知识转化的关系及IT对二者影响的探讨

基于组织学习与知识管理理论,将组织学习过程的4I模型与知识创新的SECI模型进行整合与扩展,探讨了组织学习的个体、团队及组织3个层次与隐性知识与显性知识2类知识形式的对应关系,以及组织学习过程与隐性-显性知识相互转化过程的动态匹配关系.与以往研究中将知识转移、共享与扩散作为一个知识的单向传递过程所不同的是,认为知识转化是一个螺旋上升的循环过程,是包含知识创新的持续学习过程,而IT将促进组织学习与知识转化的结合.最后,通过一个案例分析以展示IT对企业组织学习与知识转化的积极影响.     

Creativity and technological learning: the roles of organization architecture and crisis in large-scale projects

Creativity increasingly takes place in organizational settings best described as large-scale, long-time duration projects. Such projects, directed at the development of complex products such as aircraft, autos and computers, are characterized by high levels of complexity including ambiguity as to the ultimate outcome and design of the product. In developing these types of products, firms design organizational structures that are composed of many multi-functional teams, each responsible for the design of some sub-system of the overall project. Through a process of inductive theory building based on a case analysis of one such organization, we propose that creativity is affected by multiple levels of interdependence. We find that even the best attempts at developing an organizational architecture to handle such complexity are never complete and that periodically crises arise during the design process. These crises are significant events where creativity occurs and new technical knowledge is generated, allowing the organization to realize its project objectives. Although the case analysis centers on the relation of context to creativity, we argue that creativity leads to technological learning, which we define as a form of organizational learning.     

A Knowledge Framework Underlying Process Management*

Organizations are increasingly implementing process‐improvement techniques like Six Sigma, total quality management, lean, and business process re‐engineering to improve organizational performance. These techniques are part of a process management system that includes the organizational infrastructure to support the improvement techniques. The knowledge‐based view of a firm argues that organizational knowledge is the source of competitive advantage. To the extent that the process management system enables knowledge creation it should be a source of competitive advantage. This study investigates the underlying framework and factors of a process management system that lead to organizational knowledge creation. Prior studies have considered knowledge creation in process improvement, but none have considered the role of the process management system. Specifically, the study uses the case study method to investigate multiple levels (organization level and project level) of two firms using Six Sigma as their chosen process management system. Analysis of the cases reveals that the leadership creates a supportive infrastructure enabling process‐improvement techniques to effectively create organizational knowledge. Interestingly, focusing on decision‐making tools and methods may not be effective without developing a supportive infrastructure. The proposed framework provides a basis for organizational leaders to think about how to design and implement a process management system to better enable knowledge creation in organizations.     

Perception of learning culture and concerns about the innovation on its use: a question of level of analysis.

The purpose of this study was to determine the relationship between organizational members' perception of learning culture and the concerns about the innovation, and the influence of these factors on the use of one innovation (ISO 9000) in the Malaysian public sector. This study was guided by the Concerns-Based Adoption Model (CBAM) (Hall and Hord 1987) and the dimensions of the learning organization (Watkins and Marsick 1993, 1996b). The study involved 628 people from eleven government agencies that had been using the new system for at least a year. The study provided a model for operationalizing the assertions and theories of both organizational development and learning organization scholars especially that a more adaptive learning-oriented culture would facilitate the implementation of change. The examination of learning culture facilitated the understanding of how members within the organization perceived their learning culture, and subsequently its relationship to their use of the innovation. The analysis of concerns illustrated the fit between the innovation and feelings and perceptions of the individual members about the innovation. On an individual organizational basis, the regression analyses showed that the model was able to explain the variance in use of innovation in each organization. However, a comparison of regression weights across the organizations told a very different story. The results showed that the combination of variables that explained the use of innovation varied radically from organization to organization. The findings raised questions about appropriate levels of analyses for such studies. The study suggests that theories that try to explain organizational innovation implementation be tested across organizations and take into account organizational context. Otherwise, they could lead to inaccurate conclusions.     

Allocation of Rights and the Organization of Transactions: Elements of a Generative Approach to Organizing

This paper is an attempt to articulate in a systematicfashion how different patterns or forms of organizingare achieved and how one can talk about the variety inand the transformation of these forms. The paperargues that one way to address this fundamentalquestion is to look at how resources and rules can beused in transactions to develop a generative grammarof organizational forms. The theoretical perspectivedeveloped in the paper incorporates the nature ofinterdependencies among social actors in definingtheir relationships and the nature of resources beingtransacted in these relations. As a social system, anyorganizational form that involves regularizedrelations of interdependence between social actors,requires resources in some form or another. Whetherthey are characterized as goods transacted in anexchange situation, human or social capital of actorsin a productive act, or collective control ofproductive skills, they are the necessary componentsof organizing because they give the social actors thecapability to develop their strategic conduct. Inaddition to resources, any organizational form mustalso possess a set of rules that define the nature ofthe transaction among the social agents.The first part of the paper introduces the logic andthe elements of the generative grammar fororganizational forms. The second part applies theseideas to organizational governance structuresespecially the relationship between the owners and themanagers in order to show how different forms ofgovernance structures can be generated based on theallocation of rights among various parties involved. The paper concludes with the suggestion that marketsversus hierarchic governance are very grosscategorization that cannot satisfactorily show thediversity of variations in forms of governance inorganizations.     

That Unwanted Feeling: A Psychodynamic Study of Disappointment in Organizations

This paper explores the emotion of disappointment in organizations and develops a new line of theorizing inspired by psychoanalytic object‐relations theory. Existing literature frames disappointment as a threat to organizational effectiveness, as both a response and an anticipation of failure and as an emotion that needs to be managed in order to prevent it from damaging organizational morale and performance. This only captures part of the complexity of disappointment and leaves unexplored its potential contribution to organizational and individual learning and even creativity. The paper develops a theoretical framework which depicts disappointment in three configurations or positions, and it establishes the potential of disappointment acting as an integrative emotion within organizations. The framework accounts for an apparent contradiction in organizational members' experience of disappointment – that it is, at the same time, seen as ‘of little concern’ to individuals, and yet viewed as capable of undermining stability and destroying positive feelings. The paper shows how disappointment is connected to the dynamics of blame in organizations but, when fully appreciated, can offer a way of moving beyond these dynamics by recognizing partial failure within an organization and turning it into the basis for organizational learning.     

Working Under a Black Cloud: How to Sustain Organizational Identification after a Merger*

This article argues against the merger folklore that maintains that a merger negatively affects well‐being and work attitudes primarily through the threat of job insecurity. We hold that the workplace is not only a resource for fulfilling a person's financial needs, but that it is an important component of the self‐concept in terms of identification with the organization, as explained by social identity theory. We unravel the key concepts of the social identity approach relevant to the analysis of mergers and review evidence from previous studies. Then, we present a study conducted during a merger to substantiate our ideas about the effects of post‐merger organizational identification above and beyond the effects of perceived job insecurity. We recommend that managers should account for these psychological effects through the provision of continuity and specific types of communication.     

组织知识转移与学习能力的系统研究

知识转移可以为组织带来比较竞争优势,而组织学习可以提高其对未来不确定环境的适应能力,因此,两者的共同作用可实现组织的持续成长.在回顾关于组织的重叠知识、知识转移以及学习的相关文献基础上,分析了重叠知识与组织知识转移,以及与组织学习的关系;从组织生态学角度构建了它们之间的关系模型,进一步论证了重叠知识可以充当优化知识转移效率与组织学习能力的调节器;最后给出了一些知识转移的管理寓意分析.     

When Norms Collide: Learning under Organizational Hypocrisy

Most conceptualizations of organizational learning are generally underpinned by some notion of unitarism. Theories typically assume shared visions, values, conceptions or identities. This paper, however, considers the dilemmas faced in organizations where identities and visions are not shared, and where conceptions and ideologies are diverse and possibly in conflict. Such organizations, here called hypocrisies, are characterized by divergent norms and stakeholder identities. Seeing learning as changes in shared conceptions between actors at different levels, a case is presented of change in a multi–norm white–collar trade union. This shows the difficulty of promoting unitaristically conceived notions of organizational learning from the centre and that learning is problematic where power is dispersed within the organization. This challenges the view that learning organizations can be associated with empowerment. The paper concludes by arguing for the setting–aside of unitaristic assumptions of organizational learning and, instead, conceiving interventions in terms of local learning arenas for democratic dialogue in a context of organizational diversity.     

Verandah Discourses: Critical Management Education in Organizations

The small but thriving Critical Management Studies community has so far confined its interest in education to that delivered in university settings. This paper identifies a framework for recognizing and understanding critical education as it is enacted within organizational settings. It analyses a portion of the data collected for a research study into alternative identities within organizational management education in order to suggest that critical management education (CME) fails to take account of the individualistic conventions that shape critical practice in organizations. The organizational version of CME works through a disruption of the ability of the manager to sustain managerialist narratives of the self. Two types of alternative practice are used to illustrate the ways in which this operates and are compared to an 'orthodox' performance of management education.     

自我管理团队及其在企业中的应用

20世纪下半叶,世界范围内出现了组织变革的热潮。其中有代表性的是学习型组织的兴起和企业再造理论的流行。在这些新兴的理论中,最引人注目的组织形式是自我管理团队。文章就自我管理团队这一新型组织形式的由来与特征进行了初步的探讨和分析,提出我国企业使用自我管理团队的策略,指出自我管理团队建设应注意的问题。