Coaching und Psychotherapie — Differenz und Konvergenz

Coaching and psychotherapy — difference and convergence. A discussion on counseling between professional and personal issuesThe author discusses the relation between coaching and psychotherapy. He emphasises several crucial differences, but here he is concerned with the interfaces between these formats. He demonstrates, that in many cases psychotherapeutic views — basing on corresponding qualifications — may offer an important improvement of coaching. This is illustrated by some case studies.     

Coaching und Internet? Chancen und Grenzen des Internets für Coaches und Klienten

Coaching and internet? Chances and limitations of the internet to coaches and clientsThis article describes potentials and limitations of Internet-based coaching and counseling. It focuses on the capabilities of the Internet as a medium of information and communication and its significance for coaches, clients and newbies. Some suggestions are given on how coaches and clients could use the Internet for working purposes. The necessity to analyze and integrate important medium-specific, individual-specific and interpersonal factors should be kept in mind. This follows the fact that they function together in a dynamic way, as the media-ecologic model of Döring (2003) postulates.     

Verordnetes Coaching — und Möglichkeiten und Grenzen zur Organisationsentwicklung

Prescribed coaching — and chances and limits of organization development On the basis of two case studies it is shown how and under which conditions ?prescribed coaching“ can become effective for the coachee as well as for the organization. With that the Kühl-thesis, coaching was nothing but a placebo for the organisation, is at least partly refuted.     

Coaching — Performanceorientierung und Managererwartung

Coaching — orientation on performance and expectations of managersThe author discusses the up to now controversial question what managers are thinking about coaching. The inquiry, developed in the Free University of Amsterdam, asks also for the expectations on coaching. The author finds out, that issues of leading take priority and that not only crises and conflicts are reasons to ask for a coaching, but also desires to improve the personal performance.     

Inszenierungen von Macht und Ohnmacht bei der Auftragsklärung und im Erstkontakt

Performances of power and powerlessness can be performed or enacted at the very beginning between counselor and client system. To create a “potential space” (Winnicott) it is essential to discover the play of power and weakness initially to take benefit from it for the counselling process. Four cases illustrate variations of this kind and their handling.     

Schulleitungscoaching – Konzeption und Ausbildungsevaluation

Since principals in schools are increasingly turning into managers of educational institutions, coaching approaches have an increasing importance. Accordingly, the Bavarian Ministry for Education and Culture in cooperation with the National Institute for Quality in Schools and Educational Research and the Academy of Teacher Education and Personnel Management has introduced the project ?Coaching – an Instrument to Professionalise School-based Leadership“. The project involves exemplary coachings of school management teams and the training of coaches with a focus on school-related issues at the University of Innsbruck. The training of coaches is based on a special curriculum, which was evaluated using a multi-methods approach. The outcomes show that the coaching model is accepted by coaches and that the training is of high quality     

Personelle Unternehmensverflechtung und Vorstandsgehälter

Personal linkages between the biggest German corporations is subject to a special survey by the Monopolies Commission every two years. We use linkage data ranging from 2000–2006 to examine the impact of personal linkage on the compensation of management board members. The empirical analysis reveals a positive relation between compensation of management board members and the amount of corporation-linkages by additional supervisory board mandates of members of the management board. At the same time, the performance of the sending firms has no influence on the likelihood to receive further supervisory board seats.     

Mediation und Coaching — ein Vergleich

Mediation and coaching — A comparisonMediation and coaching — two terms which have generally gained familiarity in the last decade. Nevertheless, it is still mostly experts who know what is inherent in these concepts. This comparative analysis will therefore first explore and compare the origin and development of mediation and coaching. With reference to the relevant literature, the methods and strategies of these two forms of intervention will subsequently be presented. After discussing these topics, the paper will examine the personal prerequisites, i.e. the competencies, knowledge and skills that should be required of a mediator and coach. The author hypothesises that the highest degree of correspondence and congruency found in the comparison will be in regards to these prerequisites.     

Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und k??nftige Forschungsaufgaben

The possibilities of service delivery have expanded vastly over the last years, mainly due to the rapid development of information and communication technologies. Modern forms of data transmission enable a technologically mediated delivery of a broad spectrum of services over great distances. These ??remote services?? gain more and more importance in business, yet have only attracted little attention in academic research so far. This overview article captures the state-of-the-art of research in this field and starts laying the groundwork for a thorough discussion of economically relevant aspects of remote services. Based on a definition and conceptualization of this new service type that considers current service typology, this article identifies specific challenges for management and marketing of remote services and deduces an agenda for future research.     

Gesundheitscoaching — zwischen Burnout und beruflicher Neuorientierung

Health coaching — burnout and professional reorientationThis paper describes the process of the health coaching called on by a freelance business economist suffering from burnout symptoms and power take-off, determined to make a decision with regard to his professional career. Major aim of the health coaching process is to focus on the clients’ health to ensure his physical, psychological and social well being as well as his mental and physical powers. Further aim of the career coaching is to develop a pathway for the clients’ future career and to enable him to realize a satisfying work-life-balance.     

Coaching‐Kompetenzen: Behauptungen und Kritik

The term “competence” is widely used, but hardly ever defined. The author combines the four levels of evaluation sensu Kirkpatrick, Evaluation of training, Training and Development Handbook (1976) with the three dimensions of quality management to review continuous assumptions of competence in the light of a theoretical model. He concludes that competence remains to be seen as performance by improvement in practice.     

Wertschöpfungspotenziale und strategische Implikationen einer Öffnung von Informationsressourcen – Phänomenologie und ein Bezugsrahmen

For some years, companies have successfully harnessed the value-creation potential of external resources by opening up their information resources, thus increasing considerably the value of their own resources. Corresponding phenomena, however, cannot be explained by common resource-based approaches. By providing a structure, our article contributes to a deeper understanding of this issue. We develop a framework, grounded in the Resource-Based View, that differentiates phenomena of opening up information resources between two dimensions: (1) access and (2) control. Our analysis motivates an extended view of information resources management that also accounts for enterprise-external resources. We conceptualize this view as the “management of information spheres,” highlighting the need for further research in the field of value creation related to external resources.     

Der Einfluss von Kognition und Affekt auf Unternehmensgründungsentscheidungen: Eine vergleichende Analyse von Angestellten und Unternehmern

The relationship between individuals?? entrepreneurial behavior and objective situational characteristics of an entrepreneurial opportunity??individual-opportunity nexus??lies in the focus of entrepreneurship research. The role of subjective appraisals and affective influences in the pre-entrepreneurial process was neglected in this context so far. On the basis of a questionnaire experiment with two different samples of employees and entrepreneurs, our results confirm central assumptions of cognitive appraisal and emotion theories. The subjective appraisals of objective entrepreneurial opportunities better predict entrepreneurial evaluation and exploitation decisions than the objective characteristics of the entrepreneurial opportunity. Furthermore, the results show in addition to an inverse direct effect of negative affect that the relationship between the entrepreneurial evaluation and exploitation is negatively moderated by negative affect. Our analyses indicate that the two subsamples show differences in their cognitive processes, but that they are still generally comparable. The affective influences on the pre-entrepreneurial process, however, demonstrate no group specific differences. These results extend the individual-opportunity-nexus-paradigm that is based on objective characteristics by examining the meaning of subjective appraisals and affective reactions and therefore the intersection of individuals and entrepreneurial opportunities.     

Ergebnisse der Mediengewaltforschung: Überblick und Probleme

Results of media violence research: Overview and problemsOn the basis of massive acts of violence of children and young people the question arises to what extent the media make a contribution to these incidents. The results of empirical media research about the effects of the consumption of violence representations in the media are collected. As the basis for the argumentation predominantly the existing metaanalysis in the international research literature were used; with these can be convincingly argued against those theses, put again and again into the public in order to weaken the importance of medium influence. The theses set up in the public discourse are arranged thereby in the sense of an ?encyclopaedia of popular mistakes“, which are analyzed critically and disproved.On the basis of a multifactor model about the emergence of acts of violence the ways of how medium representations can affect behaviour are delineated. The view presented actually in the empirical media research corresponds neither to the frequently postulated and roughly simplifying imitation thesis, still to the simple stimulus-reaction hypothesis. However, in the public discussion these and other simplifying assumptions are reiterated again and again in order to diminish the responsibility of the media. It is also to be considered that subjective evidences, after which such effects are denied, are even explanation-needy facts, which since a long time are well documented in the social-psychological research as ?Third person effect“. Additionally suggestions are made, which measures within the diverse social fields against the media flood and its effects are to be taken.     

Kosten und Kostentreiber von unerwünschten Werbemails (Spam) — Eine empirische Analyse auf Provider- und Anwenderseite

Zusammenfassung  In der Literatur wird diskutiert, dass unerwünschte Werbemails (Spam) sowohl auf individueller als auch auf volkswirtschaftlicher Ebene erhebliche Kosten verursachen, deren H?he jedoch unbestimmt ist. Diese Fragestellung wird mit zwei empirischen Untersuchungen adressiert, in denen die Mitarbeiter einer Universit?t zu ihren Spam-Kosten befragt wurden. Die Daten werden mit Hilfe von Finite Mixture Regressions analysiert. In der Betrachtung der Kosten ergibt sich der Befund, dass die auf individueller Ebene entstehenden Kosten die zentralen Kosten auf IT-Ebene deutlich übersteigen. Es zeigt sich, dass die Spam-Belastung bei den Mitarbeitern heterogen verteilt ist und dass ein Spamfilter vor allem bei stark belasteten Nutzern zu einer Kostenersparnis führt. Um die Heterogenit?t in der Spam-Wahrnehmung und die Angst vor Fehlklassifikationen zu berücksichtigen, sollten die Nutzer die M?glichkeit haben, auf einfache Art auf den Filterprozess einzuwirken.

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Costs and cost drivers of unsolicited bulk email (spam) — an empirical analysis

Summary  This paper empirically addresses the often claimed assumption that unsolicited bulk e-mail (spam) causes significant costs — on the individual level as well as for the entire society. To shed light on this problem, employees of a large university were interviewed twice in order to determine the individual costs caused by spam and to identify the relevant cost drivers using finite mixture regressions. The results indicate a heterogeneous distribution of spam load and the resulting costs. The panel approach yields the conclusion that spam filters lead to a reduction of costs only for users severely troubled by spam. Furthermore, people tend to become active against spam only when a certain threshold of spam burden is reached. The costs caused by spam for the users exceed the central IT-related expenses by far. For the implementation of spam filters the results suggest a two step procedure to be most efficient: central actions should be taken to block e-mails that can be unambiguously identified as spam. Further, users should be given the opportunity to influence the filtering process in order to account for heterogeneity and their fear of false classification.

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Die Autoren bedanken sich sehr herzlich bei den Mitarbeitern des Rechenzentrums der Christian-Albrechts-Universit?t zu Kiel für die intensive Kooperation. Wir danken zudem Prof. Dr. Dr. h.c. S?nke Albers, Christian Barrot, Eva Bl?meke und Christina Schmidt-St?lting für die zahlreichen Hinweise zu früheren Fassungen des Aufsatzes. Auch die beiden Gutachter und das Herausgeberteam der ZfB haben zahlreiche Verbesserungsvorschl?ge gemacht, die zu einer substanziellen Verbesserung des Manuskripts geführt haben.