Demand Growth in Services: A Discrete Choice Analysis of Customer Preferences and Online Selling

The selling of perishable services (e.g., hotel rooms, airline seats, and rental cars) online is increasingly popular with both retailers and consumers. Among the innovative approaches to online sales is opaque selling. First popularized by Priceline.com's name‐your‐own‐price model, opaque selling hides some attributes of the service (notably, brand and specific location) until after the purchase decision, in exchange for a discounted price. This means that a branded “product” is being sold as somewhat of a commodity, but the brand “name” is protected by the opaque model. The attraction of this model for retailers is that they are presumably able to increase their revenue stream, albeit at a lower rate, by selling rooms that otherwise would remain in inventory. In this article, we outline the development and analysis of an online choice survey to understand consumer preferences among three types of online distribution channels: regular full information sales channels, and opaque sales channels with or without consumer bidding. A Multinomial Logit model is employed to analyze the data and measure the consumer trade‐offs between price and other attributes of the product. We use the estimated model to calculate the incremental demand and revenue created by using an opaque channel simultaneously with regular full information channels. On balance, we find that correctly priced opaque channels can add to hotels revenue streams without undue cannibalization of regular room sales.     

Consumer Responses to Integrated Risk‐Benefit Information Associated with the Consumption of Food

The risk analysis of the health impact of foods is increasingly focused on integrated risk‐benefit assessment, which will also need to be communicated to consumers. It therefore becomes important to understand how consumers respond to integrated risk‐benefit information. Quality‐adjusted‐life‐years (QALYs) is one measure that can be used to assess the balance between risks and benefits associated with a particular food. The effectiveness of QALYs for communicating both positive and negative health effects associated with food consumption to consumers was examined, using a 3 × 2 experiment varying information about health changes in terms of QALYs associated with the consumption of fish (n = 325). The effect of this information on consumer perceptions of the usefulness of QALYs for describing health effects, on risk and benefit perceptions, attitudes, and intentions to consume fish was examined. Results demonstrated that consumers perceived QALYs as useful for communicating health effects associated with food consumption. QALYs communicated as a net effect were preferred for food products associated with negative net effects on health, while separate communication of both risks and benefits may be preferred for food products associated with positive or zero net health effects. Information about health changes in terms of QALYs facilitated informed decision making by consumers, as indicated by the impact on risk and benefit perceptions as intended by the information. The impact of this information on actual food consumption choices merits further investigation.     

Do Auction Parameters Affect Buyer Surplus in E‐Auctions for Procurement?

Although the initial euphoria about Internet‐enabled reverse auctions has given way to a cautious but widespread use of reverse auctions in business‐to‐business (B2B) procurement, there is a limited understanding of the effect of auction design parameters on buyer surplus. In this paper, we study the effect of bidding competition, information asymmetry, reserve price, bid decrement, auction duration, and bidder type on buyer surplus. We collected field data on more than 700 online procurement auctions conducted by a leading auctioneer and involving procurement items worth millions of dollars. Consistent with the predictions of auction theory, the results indicate that bidding competition, reserve price, and information sharing affect buyer surplus. Unlike previous findings in the consumer‐to‐consumer context, we find that bid decrement and auction duration have no effect in B2B procurement auctions. Our results suggest that use of the rank‐bidding format increases buyer surplus when incumbent suppliers participate in the auction. We discuss the theoretical and managerial implications of these findings for future research and for optimal design of online procurement auctions.     

Capacity Planning with Financial and Operational Hedging in Low‐Cost Countries

The authors of this article outline a capacity planning problem in which a risk‐averse firm reserves capacities with potential suppliers that are located in multiple low‐cost countries. While demand is uncertain, the firm also faces multi‐country foreign currency exposures. This study develops a mean‐variance model that maximizes the firm's optimal utility and derives optimal utility and optimal decisions in capacity and financial hedging size. The authors show that when demand and exchange rate risks are perfectly correlated, a risk‐averse firm, by using financial hedging, will achieve the same optimal utility as a risk‐neutral firm. In this study as well, a special case is examined regarding two suppliers in China and Vietnam. The results show that if a single supplier is contracted, financial hedging most benefits the highly risk‐averse firm when the demand and exchange rate are highly negatively related. When only one hedge is used, financial hedging dominates operational hedging only when the firm is very risk averse and the correlation between the two exchange rates have become positive. With both theoretical and numerical results, this study concludes that the two hedges are strategic tools and interact each other to maximize the optimal utility.     

Risk Finance for Catastrophe Losses with Pareto‐Calibrated Lévy‐Stable Severities

For catastrophe losses, the conventional risk finance paradigm of enterprise risk management identifies transfer, as opposed to pooling or avoidance, as the preferred solution. However, this analysis does not necessarily account for differences between light‐ and heavy‐tailed characteristics of loss portfolios. Of particular concern are the decreasing benefits of diversification (through pooling) as the tails of severity distributions become heavier. In the present article, we study a loss portfolio characterized by nonstochastic frequency and a class of Lévy‐stable severity distributions calibrated to match the parameters of the Pareto II distribution. We then propose a conservative risk finance paradigm that can be used to prepare the firm for worst‐case scenarios with regard to both (1) the firm's intrinsic sensitivity to risk and (2) the heaviness of the severity's tail.     

Optimal Reserve Prices in Name‐Your‐Own‐Price Auctions with Bidding and Channel Options

Few papers have explored the optimal reserve prices in the name‐your‐own‐price (NYOP) channel with bidding options in a multiple channel environment. In this paper, we investigate a double‐bid business model in which the consumers can bid twice in the NYOP channel, and compare it with the single‐bid case. We also study the impact of adding a retailer‐own list‐price channel on the optimal reserve prices. This paper focuses on achieving some basic understanding on the potential gain of adding a second bid option to a single‐bid system and on the potential benefits of adding a list‐price channel by the NYOP retailer. We show that a double‐bid scenario can outperform a single‐bid scenario in both single‐channel and dual‐channel situations. The optimal reserve price in the double‐bid scenario is no less than that in the single‐bid case. Furthermore, the addition of a retailer‐own list‐price channel could push up the reserve prices in both single‐bid and double‐bid scenarios.     

Managing Slow‐Moving Perishables in the Grocery Industry

We address the value of information and value of centralized control in the context of a two‐echelon, serial supply chain with one retailer and one supplier that provide a single perishable product to consumers. Our analysis is relevant for managing slow‐moving perishable products with fixed lot sizes and expiration dates of a week or less. We evaluate two supply chain structures. In the first structure, referred to as decentralized information sharing, the retailer shares its demand, inventory, and ordering policy with the supplier, yet both facilities make their own profit‐maximizing replenishment decisions. In the second structure, centralized control, incentives are aligned and the replenishment decisions are coordinated. The latter supply chain structure corresponds to the industry practices of company‐owned stores or vendor‐managed inventory. We measure the value of information and value of centralized control as the marginal improvement in expected profits that a supply chain achieves relative to the case when no information is shared and decision making is decentralized. Key assumptions of our model include stochastic demand, lost sales, and fixed order quantities. We establish the importance of information sharing and centralized control in the supply chain and identify conditions under which benefits are realized. As opposed to previous work on the value of information, the major benefit in our setting is driven by the supplier's ability to provide the retailer with fresher product. By isolating the benefit by firm, we show that sharing information is not always Pareto‐improving for both supply chain partners in the decentralized setting.     

竞争环境下主导电子零售商的销售模式选择和信息共享策略

考虑由单一供应商、单一电子零售商和单一传统零售商组成的供应链，研究了占主导地位的电子零售商的在线销售模式(转售和代理销售)选择及信息共享策略。首先，针对两种在线销售模式，构建了信息共享和不共享情形下以供应链成员利润最大化为目标的优化模型，并通过求解模型得到了供应链成员的均衡定价和订货策略；然后，比较了不同策略组合下供应链各成员的期望利润，分析了各成员的信息共享策略偏好以及电子零售商的销售模式选择策略。研究表明：1)在转售模式下，当市场需求波动程度较小时，信息共享会增加电子零售商的利润，降低供应商和传统零售商的利润；当波动程度较大时，则相反；当市场需求波动处于中等水平时，电子零售商不共享信息能使供应商、电子零售商和传统零售商达成三赢局面。2)在代理销售模式下，信息共享能增加传统零售商的利润，但不一定能增加供应商和电子零售商的利润。只有佣金费率较低，高市场类型的概率较低且市场需求波动不大时，信息共享才是电子零售商的最优策略。3)主导电子零售商应该选择转售模式。本文的研究可为主导电商企业销售模式选择和信息分享决策提供理论依据;为相关零售企业在不同策略组合下定价和订货决策提供支持。     

The Potential for Cannibalization of New Products Sales by Remanufactured Products*

The potential for cannibalization of new product sales by remanufactured versions of the same product is a central issue in the continuing development of closed‐loop supply chains. Practitioners have no fact‐based information to guide practice at firms and academics have no studies available to use as the basis for assumptions in models. We address the cannibalization issue by using auctions to determine consumers’ willingness to pay (WTP) for both new and remanufactured products. The auctions also allow us to better understand the potential impact of offering new and remanufactured products at the same time, which provides us insights into the potential for new product cannibalization. Our results indicate that, for the consumer and commercial products auctioned, there is a clear difference in WTP) for new and remanufactured goods. For the consumer product, there is scant overlap in bidders between the new and remanufactured products, leading us to conclude that the risk of cannibalization in this case is minimal. For the commercial product, there is evidence of overlap in bidding behavior, exposing the potential for cannibalization.     

Internet Assisted Environmental Purchasing

The use of environmental purchasing as corporate and political instruments to further improve the environmental performance of products is becoming increasingly widespread.Information technology and more specifically the Internet, offers a range of new opportunities to make environmental purchasing operational for both small and large, public and private operations. The benefits of internet-assisted environmental purchasing systems include global system access, no paper handling, ease of operation for procurement staff and a uniform and transparent treatment of suppliers.Tele Danmark Communication (TDC) is Denmark's largest provider of telecommunication services and also operates a chain of stores across Denmark selling telephones and other telecommunication products. Co-funded by the Danish EPA and in collaboration with RAMBØLL Consultants and the Institute for Product Development at the Technical University of Denmark, TDC has developed a prototype internet-assisted environmental purchasing system that covers a wide product assortment of telephones and fax machines. This case exemplifies the particular benefits of Internet systems for environmental purchasing.One role of environmental purchasing is to increase the availability of environmentally friendly products to the end consumer, be it companies, public institutions or private consumers. If published, the information that facilitates environmental purchasing may further assist the end consumer in his or her choice of products. Linking environmental purchasing systems with environmental product declarations may form a powerful marketing tool.     

Stable and Coordinating Contracts for a Supply Chain with Multiple Risk‐Averse Suppliers

We analyze a decentralized supply chain with a single risk‐averse retailer and multiple risk‐averse suppliers under a Conditional Value at Risk objective. We define coordinating contracts and show that the supply chain is coordinated only when the least risk‐averse agent bears the entire risk and the lowest‐cost supplier handles all production. However, due to competition, not all coordinating contracts are stable. Thus, we introduce the notion of contract core, which reflects the agents' “bargaining power” and restricts the set of coordinating contracts to a subset which is “credible.” We also study the concept of contract equilibrium, which helps to characterize contracts that are immune to opportunistic renegotiation. We show that, the concept of contract core imposes conditions on the share of profit among different agents, while the concept of contract equilibrium provide conditions on how the payment changes with the order quantity.     

考虑异质消费者的线下到线上供应链合作广告契约设计

本文针对一个拥有线上渠道的制造商和一个零售商组成的线下到线上(O2O)供应链,考虑渠道产品差异化策略下零售商为制造商线上渠道进行广告引流,刻画消费者对产品的异质性需求,分别设计对称信息和不对称信息下制造商的最优合作广告契约,通过对比两种情形中最优决策及利润的变化分析信息不对称的影响,并进一步探讨不对称信息下消费者渠道转换的麻烦成本、单位不匹配成本等重要参数对合作广告契约设计和供应链成员利润的影响。研究发现:不对称信息下,制造商可以策略性选择三种不同策略以最大化自身利润,其中不甄别零售商真实信息的混同均衡在某些条件下是制造商的最优策略;尽管信息不对称会给制造商带来利润损失,但制造商通过策略选择可缓和信息不对称的不利影响,某些条件下信息不对称并不损害供应链总体的利润;麻烦成本的变化会改变制造商不对称信息下最优合作广告契约的策略选择,某些条件下麻烦成本的增高对制造商利润反而存在正影响。最后,通过数值仿真对上述研究结果进行直观考察和说明。     

Browse‐and‐Switch: Retail‐Online Competition under Value Uncertainty

Although online shopping is becoming popular, consumers who are unsure about whether to buy a product may find it advantageous to visit a brick‐and‐mortar retail store to first examine the product before purchasing it. But, after browsing at the store, consumers have the option of switching to an e‐tailer to purchase the item at a cheaper price rather than buying at the store. Recent business press refers to this browse‐and‐switch behavior as “showrooming,” and attributes to it the declining profits of brick‐and‐mortar retailers. To study the effect of the browse‐and‐switch option on retail and online pricing strategies and profits, we analyze a stylized economic model that incorporates uncertainty in consumers' valuation of the product, captures the heterogeneity among consumers in their inclination to purchase online, and permits product returns. We consider various equilibrium scenarios for different combinations of consumer shopping behaviors, characterize the parameter ranges for each scenario, and demonstrate that browse‐and‐switch behavior can indeed occur under equilibrium. Our analysis further shows that the option for consumers to browse‐and‐switch intensifies competition, reducing the profits for both firms.     

CEO Incentives and Customer‐Supplier Relations

This study explores how suppliers adjust their relation‐specific investments (RSI) in response to the different risk‐taking incentives provided by the customer firm to its CEO, during normal and transition periods. We investigate this relation using 17,553 customer–supplier transactions over the 1993–2013 period. We find strong evidence consistent with the risk‐taking argument. Specifically, we find that an increase in the risk‐taking incentives of customer CEOs leads to a decline in suppliers’ RSI in normal periods, but an increase in RSI during transition periods. We employ the FAS‐123R mandate to show that an exogenous reduction in customer CEO's incentive pay increases suppliers’ RSI. We reaffirm the effect with the passage of the Sarbanes–Oxley Act as a secondary quasi‐natural experiment. Finally, we examine several scenarios that either amplify or attenuate the observed relation, based on factors such as financial constraints, distress, growth opportunities, industry competition, and other firm characteristics. Our study contributes to the literature that examines the interplay between corporate policy and product market relationships.     

P2P Marketplaces and Retailing in the Presence of Consumers' Valuation Uncertainty

Can peer‐to‐peer (P2P) marketplaces benefit traditional supply chains when consumers may experience valuation risk? P2P marketplaces can mitigate consumers' risk by allowing them to trade mismatched goods; yet, they also impose a threat to retailers and their suppliers as they compete over consumers. Further, do profit‐maximizing marketplaces always extract the entire consumer surplus from the online trades? Our two‐period model highlights the effects introduced by P2P marketplaces while accounting for the platform's pricing decisions. We prove that with low product unit cost, the P2P marketplace sets its transaction fee to the market clearing price, thereby extracting all of the seller surplus. In this range of product unit cost, the supply chain partners are worse off due to the emergence of a P2P marketplace. However, when the unit cost is high, the platform sets its transaction fee to be less than the market clearing price, intentionally leaving money on the table, as a mechanism to stimulate first period demand for new goods in expectation for some of them to be traded later, in the second period, via the marketplace. It is not until the surplus left with the sellers is sufficiently high that the supply chain partners manage to extract some of this surplus, ultimately making them better off due to a P2P marketplace. We further analyze the impact of a P2P marketplace on consumer surplus and social welfare. In addition, we consider model variants accounting for a frictionless platform and consumer strategic waiting.     

An Analysis of Scoring and Buyer‐Determined Procurement Auctions

In procurement auctions, the object for sale is a contract, bidders are suppliers, and the bid taker is a buyer. The suppliers bidding for the contract are usually the current supplier (the incumbent) and a group of potential new suppliers (the entrants). As the buyer has an ongoing relationship with the incumbent, he needs to adjust the bids of the entrants to include non‐price attributes, such as the switching costs. The buyer can run a scoring auction, in which suppliers compete on the adjusted bids or scores, or, he can run a buyer‐determined auction, in which suppliers compete on the price, and the buyer adjusts a certain number of the bids with the non‐price attributes after the auction to determine the winner. Unless the incumbent has a significant cost advantage over the entrants, I find that the scoring auction yields a lower average cost for the buyer, if the non‐price attributes are available. If the non‐price attributes are difficult or expensive to obtain, the buyer could run a buyer‐determined auction adjusting only the lowest price bid.     

供应风险下双源采购批发单价拍卖最优设计

考虑多个具有供应风险和成本私有信息的潜在供应商,研究了供应商投标批发单价的最优双源采购拍卖机制设计.首先,针对一般的采购商收益函数,求出了最优的订货量分配规则和供应商投标均衡,并分别与单源采购及对称信息对比,发现双源采购拍卖增加了采购商和供应商的期望利润,不对称信息对供应商有利但对采购商和供应链不利.然后,分别针对报童及垄断环境,进一步分析了双源采购拍卖下的订货分散程度、信息价值和双源采购价值,发现,订货分散程度与供应风险及两个获胜者的利润率贡献相近程度正相关;高成本获胜者比成本较低者索取更高的单位信息租金,导致不对称信息下的订货分散程度比对称信息下低;供应风险越高或投标人数越多时,双源采购价值越大.     

Flexible Backup Supply and the Management of Lead‐Time Uncertainty

We consider replenishment decisions for a constant rate demand environment from a supplier with uncertain lead times. We study the potential use of a flexible backup supplier as an emergency response to accurate lead‐time information arriving at (or close after) the beginning of the demand interval and well after an original order with the stochastic lead‐time supplier has been placed. The emergency response decisions involve whether to order and how much from the flexible backup supplier, with the objective of minimizing the cost of meeting demand. We derive the optimal emergency‐response policy and clearly outline its implications on the optimized safety lead time of the original order placement and on the cost of meeting demand. We examine the impact on the use of the flexible backup supplier of factors like the arrival time of accurate lead‐time information and the response lead time of the backup supplier. We further study the potential benefits of the use of the flexible backup supplier in a dual role: as one of the two suppliers in a redundant supply system assigned to originally meet the demand and as an emergency response to later‐arriving lead‐time information. Our numerical studies illustrate the benefits from the use of the flexible backup supplier as an emergency response, but for reasonable purchase premiums and short lead times of flexible backup supply options, their use in a dual (regular and emergency response) role often leads to improved performance over safety lead‐time single and uncertain lead‐time supplier‐replenishment strategies. The benefits of the backup supply options are accentuated the higher the lead‐time uncertainty of the stochastic lead‐time supplier is.     

基于随机需求的供应链产供销计划协同模型研究

考虑随机客户需求,研究从供应商到最终客户的多层供应链网络产供销计划协同问题。根据给定的假设条件和问题的分析,首先从系统整体优化的角度,建立带有补偿问题的多周期二级随机规划模型,然后提出了优化-仿真相结合的模型求解策略。最后,给出仿真数据进行算例分析,对比采取协同和异步方式制定产供销计划在总成本方面的差异,分析基于随机需求和确定性平均需求的产供销计划在总成本方面的分布特性,计算结果表明随机需求条件下的产供销计划协同模型一方面可以显著缩减供应链总成本,另一方面可以有效控制原材料采购量、产品产量和发货量,减少库存,从而降低客户需求波动带来的市场风险。     

Returns Policy and Quality Risk in E‐Business

In this article, we investigate the interplay between returns policy, pricing strategy, and quality risk. We define quality risk as the possibility of product misfit, defect, or unconformity with the consumers’ perception. These notions of quality risks differ in return policy restriction, residual values, and whether it is possible to unambiguously reduce the probability of mismatch. Using a stylized two‐segment market setting, we demonstrate that consumer returns are offered only when the high‐segment consumers incur a higher hassle cost, and both the quality risk and the valuation of the low segment are moderate. Moreover, it is possible to wisely design the returns policy that eliminates all inappropriate returns. Furthermore, the seller with a high‐quality risk may offer a refund that exceeds the selling price, which provides a theoretical ground and specific operating regime for the satisfaction guaranteed policy used in some e‐tailers. In contrast, when the quality risk is relatively low, further improvement on mitigating the quality risk may not necessarily benefit the seller. Finally, we observe that the restocking fee may be non‐monotonic in product quality; thus, a more generous returns policy does not necessarily indicate a lower quality risk.