Enhancing Learning and Learner Satisfaction Through the Use of WebCT in Social Work Education

Emerging technology has produced changes in the ways that social workers learn, practice, and interact. As communication and educational innovations have increasingly involved the use of ever-improving technologies for social work practice, so too has social work education evolved to incorporate these advances in the classroom setting. This article describes and evaluates various aspects of one particular type of web-based learning environment, WebCT, and its incorporation into five face-to-face foundation courses in a bachelor's and master's level social work program. The authors utilized an online survey to assess frequency of access of the web-based course management system and perceptions of the features. Results of this online survey assessing student use and perception of hybrid courses are shared along with implications and recommendations.     

Online Teaching in Social Work Education: Understanding the Challenges

There is a rapidly growing industry of online learning and distance education programs at the Master of Social Work and Bachelor of Social Work levels both within Australia and globally. A number of best practices have emerged from the literature that warrant consideration when delivering social work programs in online learning and distance education modes. Given the significant advancements in technology that are likely to continue into the next decades, social work academic leaders and accrediting bodies must be prepared to address the changing landscape of higher education, including limited financial resources. Social work academics need to become aware and implement best practices in online learning and distance education e-teaching environments to ensure positive student outcomes, student retention, and student engagement to meet the flexibility needs of students in higher education settings. The purpose of this paper is to identify and discuss the challenges and benefits of distance education and online learning for consideration when providing a social work program in these delivery models.

IMPLICATIONS

• Given the significant advancements in technology that are likely to continue into the next decades, social work academic leaders and accrediting bodies must be prepared to address the changing landscape of higher education.

• Social work academics need to become aware and implement best practices in the distance education and online teaching environment to ensure positive student outcomes, student retention, and student engagement to meet the flexibility needs of students in higher education settings.

     

Part-time Employment and Effects on Australian Social Work Students: A Report on a National Study

Abstract

University students, nationally as well as internationally, engage in employment to supplement income while studying. Social work students are no different in this respect. There have long been questions about whether such part-time work has an adverse impact on student academic performance. This paper explored the experiences of social work students enrolled on-campus across three Australian universities as reported through a survey and focus groups. The research found that social work students did engage in significant amounts of paid employment while studying, that there were both positives and negatives for students depending on the nature of their employment, and that compromises needed to be made in juggling competing responsibilities. Accessing and living on inadequate government benefits imposed particular stressors. The findings have implications for the ways in which social work education is structured, especially in terms of flexibility, and demonstrated that part-time work also offers opportunities for student learning.     

Online Education in Social Work,Effectiveness, Benefits,and Challenges: A Scoping Review

ABSTRACT

Online education has long been a controversial issue within the Australian social work community. Although technological advances have improved the quality of teaching substantially, scepticism and disbelief continue to exist. Despite the growing evidence base as to the effectiveness of online teaching, this tends to be overlooked. A scoping review of the literature was conducted to synthesise research conducted on online social work education to identify its effectiveness, potential, and challenges and to show whether online social work education will effectively prepare qualified social workers. This revealed that online education enhanced diversity and equity among social work students and students’ performances and satisfaction were similar for both online and on-campus students. Nevertheless, communication and engagement continue to be a challenge.

IMPLICATIONS

• Decisions on online education should be based on evidence of effectiveness rather than on the assumption that face-to-face teaching is superior.

• Further research is needed to explore effectiveness of online education for different groups of students.

• Employers’ experiences with social work graduates from online courses need further research.

• Academics require support to tailor courses interactively and suitably for online education.

     

Exploring the Educational Experience of a Social Work Student with a Disability: A Narrative

Social work educators seem to have mixed feelings about the development of open and distance learning in Britain and the USA. Open and distance learning has tended to be marginalised. It has been compared unfavourably to campus based programmes, but there has been a lack of research on this topic in the United Kingdom. However, research in the USA indicates that open and distance learning social work students have a high degree of satisfaction with teaching and learning approaches compared with those on campus based programmes, while student outcomes and level of achievement have been at least comparable to those on ‘traditional’ programmes.

Some criticisms of open and distance learning in the UK are examined. These include narrow, mass produced, ‘assembly line’, mechanistic, isolating, individualistic approaches. Advantages of open and distance learning in the UK are considered, such as well organised teaching packs, flexibility and individual choice in pace, time and place of learning with especially good learning opportunities for mature women with family commitments. Improvements are advocated, centred around developing more opportunities to rehearse and develop practice skills, encouraging more divergent, critical thinkers operating from a more pluralistic knowledge base and the empowerment of students in collectives.     

Imagining Social Work: A Qualitative Study of Students' Perspectives on Social Work in China

Social work education in China has expanded rapidly since it was reintroduced in 1988. This has led to a growing body of English language literature on the development of social work education in China. However, thus far, this literature lacks an empirical foundation and little research on students' perspectives has been done. To fill this gap, this paper reports on a qualitative study of a group of graduating social work students (n = 32) from four social work programmes in Jinan, the provincial capital of the Shandong Province. Three major findings are reported. Firstly, the students liken their social work learning experience to a roller coaster ride with many ups and downs. Secondly, the cultural compatibility of western social work in China has not yet been conclusively established, while an ‘indigenized’ social work needs to be compatible with Chinese family values, referred to as ‘familism’ in direct Chinese to English translation, and with the dominant socialist political ideology. Thirdly, the future of social work is bright given increasing government support for its development.     

A Snapshot on the Development of Social Work Education in China: A Delphi Study

Social work education in China has now been reinstated for almost two decades, after it was discontinued in the early 1950s. Due to various reasons, so far, there has not been a standardised social work curriculum in China. This article reports on the first empirical study finished in late 2001. Employing a Delphi technique, 47 social work scholars were invited to provide their opinions on the nature of social work in China, the requirements of social work graduates and the social work curriculum at the undergraduate level. The findings indicate that despite the influence of the Western model induced mainly by social work scholars in Hong Kong, social work education in China is moving towards an indigenised model within its unique social–political–cultural context. Respondents tended to adopt an expert model and the ‘helping people to help themselves’ principle. Social work is understood as being instrumental to enhancing the rapid economic changes by employing scientific knowledge and skills to resolve social and personal problems, stabilise society, and enhance social participation. To nurture its graduates with the competence to fulfil these social assignments, a broad‐base of social science knowledge, generic social work skills, special personal qualities and political sensitivity is included in the curriculum.     

Toward Rigor and Relevance in US Social Work Education

Abstract

After reviewing the major changes taking place in American higher education, the present paper discusses a select number of challenges confronting US social work education. These challenges are broadly characterized as those of rigor and relevance. The paper presents the author's reflections on the best ways to meet these challenges and stresses the promotion of research and social innovations as important foci for social work education.     

Lessons from American Social Work Education: Caution Ahead

Abstract

Similar trends are occurring in Australian and US social work education, as universities increasingly adopt a rigid market orientation to tertiary education. This marketisation shapes social work education in manifold ways, including the pressure to increase revenues (and effect greater efficiencies) by expanding the size of social work programs. The unregulated growth in social work programs leads to lowered admission standards, as programs are forced to compete for students. An oversupply of social workers will also drive salaries downwards as supply eclipses demand. These issues are examined in the context of a “big” versus a “small” (fewer but more highly trained social workers) model of social work. Emphasis is placed on the lessons that Australian social work educators can learn from the challenges facing US social work education.     

The Use of Social Theory in Reflecting on Anti-Oppressive Practice with Final Year BSc Social Work Students

This article explores the relevance of social theory for social work teaching and learning about anti-oppressive practice. Use of theory in social work practice is discussed. It is argued that social theory is a toolbox from which social workers can draw eclectically in order to enhance their ability to practise anti-oppressively. A course/module which focuses on theory to understand and support anti-oppressive practice is described. The main aspects of social theory addressed in this module are outlined. These areas are firstly, human rights; secondly, traditional, modern and postmodern discourses or ‘ways of knowing’; thirdly, essentialism vis-à-vis the social construction of identity; and fourthly, an analysis of power in personal/professional relationships. The use of case studies or scenarios is discussed in relation to facilitating students' application of theory to practice. Extracts from a student essay demonstrate how one student applied social theory to a comparison of two case studies leading to strategies to empower the individuals in each scenario. The value of using social theory to reflect on and enhance anti-oppressive practice is discussed.     

A Comparison of On-Campus and Off-Campus (or Distance) Social Work Education

Abstract

This study explored the differences between on- and off-campus social work education focusing on student demographics, academic achievements, and student satisfaction. The study focused on a cohort of recent graduates from Monash University Bachelor of Social Work course. The study is quantitative with a small amount of qualitative data used to illustrate some of the quantitative findings. Data were collected using a telephone questionnaire/survey and student records. The data were analysed using the statistical computer package, Statistical Package for the Social Sciences. The study found differences in the demographics of on- and off-campus recent graduates but minimal differences in terms of general satisfaction and grades. However, while off-campus recent graduates were generally satisfied with their course, they tended to be less satisfied with their off-campus mode of study. It seems that they often studied off-campus because it was the only, or the most convenient, choice open to them. It is concluded that off-campus social work education meets the needs of a particular group of students and as such is an important option for social work education.     

A Pedagogical Approach to Engaging Social Work Students in Research

Attitudes of US-based students in graduate-level social work master's in social work (MSW) toward required research courses often appear ambivalent, but developing an effective pedagogical approach to research could have lasting implications on students, educators, and the field. This article uses Bandura's social learning theory (SLT) to provide a framework for successfully engaging MSW students in the content of an introductory research class. This article outlines the thinking behind and the strategies used to engage students in the course content.     

Evaluations of Social Work Education: A Critical Review

Since the introduction in England of the social work degree in 2002, there have been a number of significant changes to social work education culminating with the implementation of the Social Work Reform Board's innovations in 2013. This article critically explores the role of evaluations of changes in social work education and their implications for social work pedagogy. Evaluations can be linked to wider trends in society such as modernity, reflexive modernity, and the audit society. These wider influences affect the use of evaluations. A way forward for social work is proposed. Social work education needs to develop a critical pedagogy of hope to transform the profession's relationship not only to evaluations but to practise as well. The key message of this article is that evaluation studies of social work education mirror the underlying tensions of late modernity. Therefore, social work education needs to adopt a critical pedagogic approach to the use of evaluation research.     

Social Work and the Natural Environment: Embedding Content Across Curricula

Social work is a profession focused on people within their environments. This is reflected in codes of ethics, where our shared mandate is to work towards individual wellbeing and social change. Recently, social work literature has promoted green and eco-social work, drawing on climate change science, notions of expanded and future justice, knowledge of the link between health and the environment, and principles of deep ecology. However, if social workers are to take up their place in a rapidly changing, globalised world, rife with environmental concerns, their education must prepare them to do this. One way of doing this is to embed curriculum on social work in relation to the natural environment in already existing units. This paper describes two examples of how this could be done based on the authors’ experiences from their respective universities.

IMPLICATIONS

• It is incumbent on social work to respond to the mounting evidence related to the environmental crisis.

• Social work is well placed in terms of theory, values, and skills to lead the way in developing an eco-social paradigm of potential relevance across disciplines.

• Social work educators need to educate students about emerging issues, such as environmental degradation. Embedding material in already existing courses, as per examples provided in this paper, provides one way of doing this.

     

Mindfulness in Social Work Education

Social work is beginning to explore the role of mindfulness in the education of future practitioners. This article reviews literature from social work education and other disciplines to suggest that there is much that is yet to be explored about mindfulness, its contribution, and the experience and implementation of it into the educational experience. I conclude with some reflections on areas requiring further attention and investigation in the role and teaching of mindfulness in social work education.     

Mapping the Terrain of Selection for Social Work: A Critical Analysis of Policy,Theory and Research

This paper explores the implications of the changing UK policy and regulatory contexts for the often competing or contradictory interests and agendas operating within the arena of admission decisions in social work education, highlighted by the introduction of the new social work degrees in 2003–04 and the associated care councils. Other contextual factors that impact on admissions to higher education more generally will also be touched upon, including the widening participation agendas; increased requirements for transparency of decision making in the selection process; questioning of the predictive quality of A‐level scores; and, concern regarding recruitment and retention issues. A critical review of relevant research into social work admissions processes and outcomes is reported on. The validity of current selection tools is examined utilising research findings from within social work and allied disciplines. The authors argue that the increased spotlight upon admissions and the ‘front‐loading’ of gate‐keeping into social work education is both unrealistic and irresponsible as it omits the crucial ongoing role of assessment throughout the process of qualifying education.     

The Struggle for the Soul of Social Work in England

There is a debate or struggle for the nature and future of social work in England. This tension is between a narrow or limited type of practice and a broader and emancipatory social work, grounded in the International Federation of Social Work and the wider conception of the profession in other European states. The limited model of social work seems to provide a dominant paradigm, which may result in the loss of a more visionary and humane social work. This is a qualitative study of an undergraduate social work programme in England. There were 48 participants, comprised of academics, students, service users and practice educators. Interviews and focus groups were used and a thematic analysis was undertaken. The key finding of this study is that the paradigm of state or statutory social work in England threatens to replace a broad conception of social work as understood in such definitions as the International Federation of Social Work and social work in other European states.     

Repositioning Risk in Social Work Education: Reflections Arising from the Threat of SARS to Social Work Students in Hong Kong during their Field Practicum

The social work profession has always been involved in dealing with uncertainty and risk in the life politics of clients. However, it is not easy for young social work students to translate this philosophical disposition into their real life practice with clients. In spring 2003, when the SARS epidemic broke out in Hong Kong, a group of social work students from the Chinese University of Hong Kong were doing their fieldwork practicum. Suddenly confronted by a collective sense of risk in their role as social workers, the students went through a period of unrest, as performing their helping duties brought with it a simultaneous exposure to personal risk. This paper is based on four focus group interviews with these social work students, to understand how they processed their experience of risk during their exposure to the SARS crisis, and how they connected the experience to their social work practice with clients. It is found that the predicament arising from the exposure to personal risk brought about by the SARS crisis during the students' field placement engendered the reflective process that enabled a renewed and personalized meaning of professionalism. The results provide a basis for reflection among social work educators on the role of risk in the training of prospective social workers, and on how social work education can better prepare students for practice in a high‐risk environment.     

Comparing Outcomes of a Web-based MSW Course to Face-to-Face Class Outcomes: Implications for Social Work Education

The aim of this study was to assess students' confidence in their ability to diagnose mental illness in a second year Masters-level Psychosocial Pathology course. Overall final grade was also evaluated as an outcome measure. One hundred and ten (98 completed both the pre- and post-tests) Master in Social Work students were enrolled in one of three sections of the course Psychosocial Pathology. Two sections were delivered in a fully face-to-face mode and one section was delivered in a fully web-based mode. Statistically significant differences were found in change scores between the ‘online’ and ‘face-to-face’ groups. Statistically significant differences were also found in class composition and student characteristics suggesting that student characteristics, as well as teaching/learning modes, may moderate classroom outcomes. Recommendations for developing ‘best practices’ for advising students deciding between face-to-face and web-based courses are delineated.