PARTICIPATION IN BUDGETARY DECISION MAKING,TASK DIFFICULTY,LOCUS OF CONTROL,AND EMPLOYEE BEHAVIOR: AN EMPIRICAL STUDY*

This study investigates the relationship between participation in budgetary decision making and attitude (toward job and employer), taking into account the effects of task difficulty and locus of control on participation and attitude. Managers from two companies participated in the study. Attitude was found to be related positively to participation and negatively to task difficulty. Implications of the results are discusses.     

Participative Budgeting and Managerial Performance*

Recent analytical and empirical research in budgeting has focused on conditions under which participation may or may not prove beneficial to the firm. The present study seeks to examine (in a budget setting) the impact on firm returns of managerial participation, private state information, and relative skill. Experimental results indicate a significant improvement in firm and managerial welfare across favorable and unfavorable private state information with budgetary participation. A significant interaction between the type of state information and participation is reported for managers but not firm returns. Finally, relative skill signals are shown to lead to improved managerial performance.     

EFFECTS OF BUDGETARY CONTROL DESIGN ON MANAGEMENT DECISIONS: SOME EMPIRICAL EVIDENCE*

An examination of budgetary slack behavior reveals that managerial characteristics and the economic environment may contribute to the failure of budgetary control systems. Large management-controlled firms that operate in industries with high barriers to entry behave as if they allocate more slack resources when compared with owner-controlled firms of similar size and market power. The results confirm that accounting operating-income numbers reflect manifestations of slack behavior in the budgetary process. Management-controlled firms in particular seem to act as if they fail to release and redistribute slack resources. It is concluded that budgetary slack behavior points to failures in the organization design that may lead to inefficient allocation of resources and to inferior profit performance.     

Order Release in Automated Manufacturing Systems

Order release occurs when orders are released to the shop floor for processing. An order release mechanism (ORM) selectively releases orders to improve shop management and performance. This paper focuses on the question of how to select and develop better ORMs, providing guidelines for practice. We develop a number of propositions on how an ORM should be established and the impact of implementing an ORM. To test the validity of these propositions, we consider three real different automated manufacturing systems. For each system, ORMs are developed and implemented in simulation models. Analysis of the experimental results suggests that some propositions are true under all situations, whereas the degree of validity of others is dependent on variables like system type, and the levels of other design variables. We conjecture that all the propositions can be accepted when the volume of production is high. We use the analysis and the propositions to generate guidelines for practice and areas for future research.     

PLANNING PROCESS ARCHETYPES AND THEIR EFFECTIVENESS

Case studies of planning were profiled to identify how practitioners carry out a planning process. Five archetype processes emerged from the analyses which were named evaluative, historical model, off-the-shelf, search, and nova. These five processes were compared in terms of their adoption rate and perceived quality. The evaluative process was found to be the most successful, followed by the historical model and off-the-shelf processes. Nova and search processes had the least success. Contextual factors, such as time pressure and resources available, were included in the analyses to identify conditions of use for each process type. In situations where time pressure was high or the planning concerned services, the off-the-shelf model produced the best results; in situations where time pressure was low or the planning concerned internal operations, the historical model produced the best results. Most of the planning activity in organizations appears to be informal and heuristic, ignoring the methods described in the planning literature.     

SOCIAL LEARNING THEORY AND THE IMPLEMENTATION OF PRODUCTION INNOVATION*

In a study of the implementation of production innovation using a social learning theory focus, four organizations were monitored with a real-time study design. The following propositions were strongly supported: (1) During the initial implementation period (3–4 months), the stress felt by personnel in new user organizations was significantly higher (p < .01) than for organizations previously experienced with technology; (2) Firms experienced with the new technology obtain early success when compared with inexperienced firms (p < .01). Moderate support was found for the proposition that new users rely heavily on original equipment manufacturers for demonstration to acquire new skills, but gradually models within the user organization emerge as the dominant influence. The proposition that new users have significantly higher imitation scores than users experienced with the technology was only weakly supported. No substantive or significant changes in the attitudes of users toward the innovation were found during the first three to four months of the implementation period. These and other results suggest that longitudinal studies of this type ought to be carried out over periods in excess of 2 1/2 years. Implications for the management of change are presented.     

Compensation Schemes,Skill Level,and Task Performance: An Experimental Examination*

The effect of budget-based incentive compensation schemes is a fundamental issue in developing and implementing organizational control systems. This study investigates the effect of alternative compensation schemes on performance and satisfaction. A theoretical model outlining the primary relationships is formulated and related hypotheses specified. The hypotheses reflect an integration of agency theory and organization behavior research. Across-group and within-group effects are investigated using both single-period and multiperiod analyses. A laboratory study involving 40 subjects is undertaken and the findings provide insights into the individual and group effects of alternative compensation schemes and the dynamics of changing Compensation schemes on productivity and satisfaction. Specifically, a relationship is found between compensation schemes and performance. The effect on performance is independent of the compensation scheme's perceived fairness. Satisfaction is a function of the congruence between the preferred scheme and the implemented scheme.     

Vendor Performance and Alternative Manufacturing Environments*

Today, many American firms are demanding a high level of performance from their major suppliers while at the same time reducing the number of them. Vendor performance is an important aspect of maintaining low production costs and high product quality. In this study, we examine the effects of poor vendor quality and vendor lead time uncertainty in a variety of manufacturing environments using a comprehensive simulation model. The results indicate that the effect of poor vendor performance on various manufacturing firms depends on the number of stocking points and the degree of component commonality. Moreover, disruption of the manufacturing system caused by poor vendor performance can be manifested in higher levels of inventory and order backlogs. We introduce the concept of supplyside uncertainty, as it relates to component-part commonality, to demonstrate that in certain environments commonality reduces order backlogs but increases total inventories and creates an environment that is very sensitive to vendor quality problems. Finally, several conjectures are posited for future research.     

Managing Employee Compliance with Information Security Policies: The Critical Role of Top Management and Organizational Culture*

We develop an individual behavioral model that integrates the role of top management and organizational culture into the theory of planned behavior in an attempt to better understand how top management can influence security compliance behavior of employees. Using survey data and structural equation modeling, we test hypotheses on the relationships among top management participation, organizational culture, and key determinants of employee compliance with information security policies. We find that top management participation in information security initiatives has significant direct and indirect influences on employees’ attitudes towards, subjective norm of, and perceived behavioral control over compliance with information security policies. We also find that the top management participation strongly influences organizational culture which in turn impacts employees’ attitudes towards and perceived behavioral control over compliance with information security policies. Furthermore, we find that the effects of top management participation and organizational culture on employee behavioral intentions are fully mediated by employee cognitive beliefs about compliance with information security policies. Our findings extend information security research literature by showing how top management can play a proactive role in shaping employee compliance behavior in addition to the deterrence oriented remedies advocated in the extant literature. Our findings also refine the theories about the role of organizational culture in shaping employee compliance behavior. Significant theoretical and practical implications of these findings are discussed.     

REPETITIVE LOTS: FLOW-TIME REDUCTIONS THROUGH SEQUENCING AND DYNAMIC BATCH SIZING

This paper presents a new integrative concept for job sequencing, dispatching, and lot sizing. The interrelation between these procedures and their impact on flow-time performance is examined in a capacitated production environment. Generally, lot-sizing decisions are made without regard to shop conditions and do not consider their impact on job sequencing procedures. The repetitive lots (RL) concept (developed and tested in this paper) attempts to integrate these decision processes. RL uses a number of features which have not been considered jointly in either the lot-sizing or job-dispatching/sequencing literature. These include operation batch sizes which vary by operation, transfer of work within the shop in quantities less than operation batch size, and the use of overlapped operations. A simulation model is used to analyze flow-time characteristics in a hypothetical production system. Traditional measures of flow-time performance are compared to a set of nontraditional measures which capture the interaction between lot sizing and the sequencing procedure used.     

DESIGNING INSPECTION STRATEGIES FOR UNCERTAIN ENVIRONMENTS

This paper considers the problems of designing inspection strategies for production systems terms in the presence of environmental uncertainty. The framework for determining information priorities to support inspection system planning is presented in the contaxt of a generic production system that encompasses the characteristics of many real-world serial production systems. The impact on the design decision of five key variables is considered: quality of producton processes, quality of inspection procedures, penalty cost for undetected defective units, relative cost of improving process vs. inspection, and shape of the cost functions for process and inspection enhancement. The framework for analysis involves varying factors over two or three orders of magnitude to determine optimal inspection strategies across a wide range of environments These results are used to compare design decisions made in the presence of environmental uncertainty using expected-opportunity-cost and minimization-of-maximum-opportunity-cost approaches. Design strategies are identified for situations ranging from complete lack of knowledge about the environment through increasing levels of information. Information-gathering priorities are established, and the impact on the design decision of this additional information is assayed.     

Application of the Net Present Value Criterion in Random and Flow Shop Scheduling*

While the majority of the literature on shop scheduling has emphasized time-based performance criteria such as mean flow time, lateness, and tardiness, the primary goal of management should be the maximization of shop profitability. In this research the net present value (NPV) criterion is introduced to measure shop profitability. This measure combines aspects of job flow time and inventory holding costs into a single measure. A simulation model of a job shop is used to examine the performance of a variety of time- and value-based scheduling rules. These rules are evaluated with respect to the NPV criterion in both random and flow shop environments. The results suggest that priority rules that utilize monetary information about jobs yield a higher NPV than many time-based rules in most situations, with little sacrifice in job tardiness. A well-researched time-based rule, critical ratio, also provides excellent performance when the shop is heavily loaded.     

The Impact of Quality Management Practices on Performance and Competitive Advantage

As decision makers become more involved in implementing Total Quality Management, questions are raised about which management practices should be emphasized. In this exploratory investigation of the relationship of specific quality management practices to quality performance, a framework was constructed. It focuses on both core quality management practices and on the infrastructure that creates an environment supportive of their use. In addition, it incorporates two measures of quality performance and their role in establishing and sustaining a competitive advantage. Path analysis was used to test the proposed model, with multiple regression analysis determining the path coefficients, which were decomposed into their various effects. Weak linkages were eliminated. The trimmed model indicated that perceived quality market outcomes were primarily related to statistical control/feedback and the product design process, while the internal measure of percent that passed final inspection without requiring rework was strongly related to process flow management and to statistical control/feedback, to a lesser extent. Both measures of quality performance were related to competitive advantage. Important infrastructure components included top management support and workforce management. Supplier relationships and work attitudes were also related to some of the core quality practices and quality performance measures. The results were interpreted in light of Hill's concept of order winners and order qualifiers and Garvin's eight dimensions of quality. They indicate that different core quality management practices lead to success in different dimensions of quality, and that those dimensions function differently as order winners and order qualifiers.     

A PROCUREMENT STAFFING MODEL: ESTIMATING THE SERVICE AND COST IMPACTS OF ALTERING OPERATIONS*

Evaluating the service and cost impacts of altering procurement configurations is a common problem whenever an organization desires to be responsive to the changing needs of the populations being served. Changes relate to the volume of the work load, the degree of responsiveness required, or the technology and processes used. In real-world situations, personnel turnovers, uneven work loads, leaves, training requirements, and use of overtime all contribute to the complexity of the task. When a range of experience over different-sized operations is available, econometric approaches are applicable to estimate economies of scaie and technical substitution possibilities. Otherwise, queuing and job-shop modeling, combined with simulation approaches, can be helpful. This paper presents a case study of the analysis of a proposed reorganization for a large procurement activity in the U.S. Navy. The actual job-shop-scheduling and task-sequencing logic used in practice was modeled. Cost comparisons of four procurement configurations were generated under the constraints that prespecified levels of service be satisfied.     

The Effects of Group Attitudes Toward Alternative GDSS Designs on the Decision-making Performance of Computer-Supported Groups*

Empirical investigations of the effects of group decision support systems (GDSS) accord relatively little attention to the role of attitudes developed by groups toward the GDSS. This study draws upon the theory of social influence to examine the role played by group attitudes in mediating the impact of GDSS designs on group decision-making performance. We found that, in addition to capabilities of GDSS designs, group attitudes toward GDSS were influential in affecting group decision-making performance. The managerial implications of the study are: (1) effective GDSS designs for supporting groups in equivocal decision-making contexts should include structures for communication and consensus support and (2) attempts should be made to enhance user attitudes toward the GDSS through design features of the GDSS, training, and facilitation of positive social influences within the group. The study also provides encouraging evidence about the value of social theories, such as the social influence model and the adaptive structuration theory, in investigating GDSS effects. Further, this study illustrates the value of the partial least squares (PLS) analysis method for testing holistic structural models of GDSS effects.     

COMPLIANCE WITH THE OCCUPATIONAL SAFETY AND HEALTH ACT: A MATHEMATICAL PROGRAMMING FRAMEWORK

As a result of the passage of the Occupational Safety and Health Act of 1970, many employers are confronted with a multiple decision situation. The employer would like to comply with federally imposed standards as quickly as possible, but the employer must consider the budgetary limits under which he can profitably operate while achieving compliance. A goal programming model can be formulated to solve the problem. In this paper a review of the OSHA requirements is made, and a case example is presented to demonstrate the applicability of goal programming to resolving the budgetary pressure of OSHA compliance.     

A Note on the Effect of Sudden Obsolescence on the Optimal Lot Size

In most management situations, the decision to hold inventory involves some element of obsolescence risk The traditional approach to this problem, in both theory and practice, is to incorporate obsolescence costs in the inventory holding cost. This note explores this issue and demonstrates that the traditional approach is appropriate for items subject to sudden obsolescence; that is, for items with demand lifetimes that are exponentially distributed.     

Relative Performance Evaluation and Risk Taking in Delegated Investment Decisions*

Providing proper incentives to firm managers is increasingly important in the current competitive environment. Analytical research has suggested that evaluating a manager's performance relative to that of a peer group, in conjunction with standard-based pay, can induce efficient risk-sharing between firm owners and managers while maintaining the latter's incentives to exert effort. To date, direct empirical tests of this proposition have not been reported. This study uses a laboratory experiment to test the effect of relative performance evaluation on the risk-aversion of delegated investment decisions. Project-specific risk is operationalized using operating leverage, in part because the variability of a project's operating profits generally increases with this variable, and in part because many of the new manufacturing approaches held to be important to competitive advantage require significant capital investments and attendant increases in operating leverage. Across two levels of environmental uncertainty, subjects under a relative (as opposed to absolute) performance standard selected investments with significantly higher project-specific risk. Also, as environmental uncertainty increased, subjects under an absolute standard significantly reduced the riskiness of their investments. In contrast, subjects shielded from environmental uncertainty by a relative standard chose investments of about equal riskiness under both low and high uncertainty conditions. If supported by future research, these findings would suggest that relative performance evaluation may reduce managers' reluctance to adopt risky capital investments, especially in firms operating in high-risk economic or technological environments.     

CORPORATE DISTINCTIVE COMPETENCE AND PERFORMANCE: EFFECTS OF PERCEIVED ENVIRONMENTAL UNCERTAINTY (PEU), SIZE,AND TECHNOLOGY

The relationships of specific distinctive competencies to performance were examined for firm size, type of production system, and level of perceived environmental uncertainty (PEU). The size and dominant production system used by a firm were found to have main moderating effects on those relationships although PEU by itself did not. However, PEU did interact with size and production system to moderate those relationships.     

Concepts,Theory, and Techniques THE LOT-SIZE REORDER-POINT MODEL WITH UPSTREAM-DOWNSTREAM UNCERTAINTY*

One assumption in the classical lot-size problem is certainty in the amount requisitioned. In many practical situations, however, the amount received may be a random variable. In this paper, we discuss a lot-size inventory problem in which the quantity received does not necessarily match the quantity requisitioned. We develop explicit and approximate solutions for the back-orders case by assuming that the standard deviation of the amount received is linearly related to the quantity requisitioned.